PFD report

David MARRIOTT · Prevention of Future Deaths report

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Issued 3 Jun 2026•Nottingham and Nottinghamshire

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

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Concerns
5

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
13

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised5

  1. Delays or failures in delivery of ED discharge summaries
    Part of recurring concern: Failure of hospital discharge-summary processes to provide accurate, complete and timely information to GPsPart of recurring concern: Failure to communicate clinically important information reliably between care servicesPart of recurring concern: Unreliable hospital discharge processes
  2. Failure to supply ED discharge summaries to patients
    Part of recurring concern: Failure to ensure discharge information is accessible and understood by patients and carersPart of recurring concern: Unreliable hospital discharge processes
  3. Lack of quality assurance auditing for ED discharge summaries
    Part of recurring concern: Failure to assure the quality of clinical and care records
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.7

  1. Action

    Provide medical-documentation training, including discharge-summary requirements, through Foundation Doctor induction and Resident Doctor teaching.

    Stated by Nottingham University Hospitals NHS TrustStated completedThe respondent said that this action was complete when they made their response on 13 August 2026.
  2. Action

    Implement system updates to auto-generate a full clinician summary for appropriate patients discharged directly from ED.

    Stated by Nottingham University Hospitals NHS TrustStated plannedThe respondent said that this action was planned when they made their response on 13 August 2026.
  3. Action

    Complete pharmacy feedback and update the agreed ED discharge-letter template to improve medicines documentation.

    Stated by Nottingham University Hospitals NHS TrustStated in progressThe respondent said that this action was in progress when they made their response on 13 August 2026.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.2

  1. Position

    Manual review of post-discharge radiology reports is not deliverable or sustainable with current systems and capacity.

    Stated by Nottingham University Hospitals NHS TrustUnable to actThe respondent said that a constraint prevented them from taking the relevant action.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Delays or failures in delivery of ED discharge summaries

Wider context from the report

“3. Poor quality discharge summaries, a failure to have in place a system for quality assurance, and a failure to share summaries with patients I heard evidence of a continuing concern amongst the primary care profession that ED discharge summaries often are not worth the (electronic) paper they are written on. Often, they contain inadequate or insufficient information, like the one in this case which did not make clear the steps required of the GP. Occasionally, discharge summaries do not arrive, or there can be a delay in receiving such. I understand the Trust does not have a quality assurance audit for discharge summaries so there is no data to underpin identification of issues and learning. I am further concerned that ED discharge summaries are not supplied to patients. If the patient is expected to act as a safeguard in proactively managing their care, they need to have the plan in writing. Placing an expectation on unwell patients to remember and recite the verbal plan for follow-up to their GP many weeks later is unrealistic. Again, ED seems to be an outlier in this regard as inpatients always receive a copy of their discharge summary and plan. The same occurs for outpatient appointments when the Consultant letter is copied to both the GP and the patient. The witnesses before me were unclear on whether ED discharge summaries appeared in the NHS patient app. Perhaps this could be clarified? ”

Is this part of a recurring concern?

Yes — Failure of hospital discharge-summary processes to provide accurate, complete and timely information to GPs; Failure to communicate clinically important information reliably between care services; Unreliable hospital discharge processes.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to supply ED discharge summaries to patients

Wider context from the report

“3. Poor quality discharge summaries, a failure to have in place a system for quality assurance, and a failure to share summaries with patients I heard evidence of a continuing concern amongst the primary care profession that ED discharge summaries often are not worth the (electronic) paper they are written on. Often, they contain inadequate or insufficient information, like the one in this case which did not make clear the steps required of the GP. Occasionally, discharge summaries do not arrive, or there can be a delay in receiving such. I understand the Trust does not have a quality assurance audit for discharge summaries so there is no data to underpin identification of issues and learning. I am further concerned that ED discharge summaries are not supplied to patients. If the patient is expected to act as a safeguard in proactively managing their care, they need to have the plan in writing. Placing an expectation on unwell patients to remember and recite the verbal plan for follow-up to their GP many weeks later is unrealistic. Again, ED seems to be an outlier in this regard as inpatients always receive a copy of their discharge summary and plan. The same occurs for outpatient appointments when the Consultant letter is copied to both the GP and the patient. The witnesses before me were unclear on whether ED discharge summaries appeared in the NHS patient app. Perhaps this could be clarified? ”

Is this part of a recurring concern?

Yes — Failure to ensure discharge information is accessible and understood by patients and carers; Unreliable hospital discharge processes.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of quality assurance auditing for ED discharge summaries

Wider context from the report

“3. Poor quality discharge summaries, a failure to have in place a system for quality assurance, and a failure to share summaries with patients I heard evidence of a continuing concern amongst the primary care profession that ED discharge summaries often are not worth the (electronic) paper they are written on. Often, they contain inadequate or insufficient information, like the one in this case which did not make clear the steps required of the GP. Occasionally, discharge summaries do not arrive, or there can be a delay in receiving such. I understand the Trust does not have a quality assurance audit for discharge summaries so there is no data to underpin identification of issues and learning. I am further concerned that ED discharge summaries are not supplied to patients. If the patient is expected to act as a safeguard in proactively managing their care, they need to have the plan in writing. Placing an expectation on unwell patients to remember and recite the verbal plan for follow-up to their GP many weeks later is unrealistic. Again, ED seems to be an outlier in this regard as inpatients always receive a copy of their discharge summary and plan. The same occurs for outpatient appointments when the Consultant letter is copied to both the GP and the patient. The witnesses before me were unclear on whether ED discharge summaries appeared in the NHS patient app. Perhaps this could be clarified? ”

Is this part of a recurring concern?

Yes — Failure to assure the quality of clinical and care records.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to review radiology reports received after ED discharge

Wider context from the report

“2. A failure to have in place a system for reviewing radiology reports that arrive after the patient has been discharge from ED The Emergency Department regularly arrange chest x-rays for patients. Often, the ED Consultant will review the x-ray image in order to inform their management plan, prior to the radiology report being issued. In many instances, the patient will have been discharged from ED prior to the radiology report being made available on the system. I understand this is an acceptable and reasonable practice in ED departments given the high patient footfall, the need to discharge efficiently, and the inevitable time lag between imaging and reporting of non-urgent x-rays. However, of significant concern, is the fact that when the radiology report arrives after the patient has been discharged from ED, the requesting clinician is not required to review the report. In fact, no-one reviews the report to see whether it contains information that should alter the management plan. Here, the radiologist made a clear recommendation that a follow up chest x-ray should be arranged as he could not rule out something sinister under the infection. The issue around ought to have been considered by the requester, or another clinician on duty, as it would have altered David’s management plan. I am concerned that this is a long-standing issue at NUH. In 2016, the coroner issued a prevention of future death report on this topic. The coroner was assured that the introduction of nervecentre would prevent this situation. The SJCR in this case said, “There is a system failing here regarding review of images [sic reports] once a patient has been discharged from ED. This is a known issue for which solutions have been proposed, including introducing a results sign off session for ED consultants utilising EDP. The current HoS has not progressed with this solution and sadly therefore, further missed imaging results are likely and similar cases of missed opportunities for intervention are guaranteed”. It would seem, therefore, that the Trust has been aware of this risk for some time, but has failed to take action to date to seek to mitigate that risk. I understand that NUH might be an outlier in terms of ED clinicians failing to review electronic results received post-discharge and may well be acting contrary to BMA, RCEM and NHS guidance. The BMA is clear that the ordering clinician has a duty to review test results even where the patient has been discharged (whether bloods, radiology etc) (BMA Acting on electronic test results, 2024). The BMA guidance advises that this task can be delegated within a safe system of work. I understand that many large Trusts have a named Consultant of the day who will review and file all results from the previous day. Others have an IT system that alerts the ordering clinician that the report is ready so they can simply mark it for filing or action. I am not aware of other Trusts locally that simply leave specialist reports and results unread. This is an unsafe practice, and I consider there is a clear risk of future deaths should this practice continue. It seems to me that the duty to proactively promote patient care does not cease once the patient leaves the department. These reports are important and, in some cases, they will contain information that the ED Consultant missed when reviewing the image in a very busy and demanding environment, or could not have been aware of without reviewing the results. ”

Is this part of a recurring concern?

Yes — Unreliable review and action on clinically significant incoming correspondence.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Inadequate information in ED discharge summaries

Wider context from the report

“3. Poor quality discharge summaries, a failure to have in place a system for quality assurance, and a failure to share summaries with patients I heard evidence of a continuing concern amongst the primary care profession that ED discharge summaries often are not worth the (electronic) paper they are written on. Often, they contain inadequate or insufficient information, like the one in this case which did not make clear the steps required of the GP. Occasionally, discharge summaries do not arrive, or there can be a delay in receiving such. I understand the Trust does not have a quality assurance audit for discharge summaries so there is no data to underpin identification of issues and learning. I am further concerned that ED discharge summaries are not supplied to patients. If the patient is expected to act as a safeguard in proactively managing their care, they need to have the plan in writing. Placing an expectation on unwell patients to remember and recite the verbal plan for follow-up to their GP many weeks later is unrealistic. Again, ED seems to be an outlier in this regard as inpatients always receive a copy of their discharge summary and plan. The same occurs for outpatient appointments when the Consultant letter is copied to both the GP and the patient. The witnesses before me were unclear on whether ED discharge summaries appeared in the NHS patient app. Perhaps this could be clarified? ”

Is this part of a recurring concern?

Yes — Failure of hospital discharge-summary processes to provide accurate, complete and timely information to GPs; Unreliable hospital discharge processes.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide medical-documentation training, including discharge-summary requirements, through Foundation Doctor induction and Resident Doctor teaching.

Verbatim wording from the response

“Education on Medical Documentation The Trust now provides training on medical documentation as a fixed session in the annual Foundation Doctor Induction and in Resident Doctor teaching, including discharge summaries (applicable Trustwide, not just ED). The materials will be further reviewed and updated prior to the October 2026 delivery in response to this case and will emphasise the importance of robust follow up arrangements and what can reasonably be delivered by community colleagues and what needs to be delivered by NUH (current materials provided in Appendix 7). The Acute Deterioration Improvement Team will also provide an NUH intranet page with the resources.”

Source location

Response from Nottingham University Hospitals NHS Trust
Page 5 · response
Published 13 August 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement system updates to auto-generate a full clinician summary for appropriate patients discharged directly from ED.

Verbatim wording from the response

“In the interim, the Trust has already taken feedback and held discussions with GP colleagues to establish the preferred content of e-posted letters for patients discharged from the Emergency Department back to their care, leading to an agreed template. ED colleagues are completing pharmacy team feedback regarding discharged medication documentation to update the agreed template for improved medicines safety and this is expected to be completed by July 2026. Nevercentre will then require system updates to include a full clinician summary of attendance which will auto generated for those patients discharged directly from ED (as clinically appropriate).”

Source location

Response from Nottingham University Hospitals NHS Trust
Page 5 · response
Published 13 August 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Complete pharmacy feedback and update the agreed ED discharge-letter template to improve medicines documentation.

Verbatim wording from the response

“In the interim, the Trust has already taken feedback and held discussions with GP colleagues to establish the preferred content of e-posted letters for patients discharged from the Emergency Department back to their care, leading to an agreed template. ED colleagues are completing pharmacy team feedback regarding discharged medication documentation to update the agreed template for improved medicines safety and this is expected to be completed by July 2026. Nevercentre will then require system updates to include a full clinician summary of attendance which will auto generated for those patients discharged directly from ED (as clinically appropriate).”

Source location

Response from Nottingham University Hospitals NHS Trust
Page 5 · response
Published 13 August 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review and update medical-documentation training materials to emphasise robust follow-up arrangements before October 2026 delivery.

Verbatim wording from the response

“Education on Medical Documentation The Trust now provides training on medical documentation as a fixed session in the annual Foundation Doctor Induction and in Resident Doctor teaching, including discharge summaries (applicable Trustwide, not just ED). The materials will be further reviewed and updated prior to the October 2026 delivery in response to this case and will emphasise the importance of robust follow up arrangements and what can reasonably be delivered by community colleagues and what needs to be delivered by NUH (current materials provided in Appendix 7). The Acute Deterioration Improvement Team will also provide an NUH intranet page with the resources.”

Source location

Response from Nottingham University Hospitals NHS Trust
Page 5 · response
Published 13 August 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop and publish a patient information leaflet explaining pneumonia follow-up requirements and their importance.

Verbatim wording from the response

“Discharge Summary The ED respiratory speciality interface collaborative team are designing a patient information leaflet to be given to those patients being discharged with pneumonia, based on BTS guidance. This will include patient information about the need to see the GP at 6 weeks for follow-up and why this matters. This leaflet will be completed in Draft Format by end of August 2026 and is expected for publication by October 2026 and can be shared if required.”

Source location

Response from Nottingham University Hospitals NHS Trust
Page 3 · response
Published 13 August 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Create a multidisciplinary Patient Safety Priority Working Group to address post-discharge ED imaging-result review.

Verbatim wording from the response

“The Trust has acknowledged this system gap as one of its key Patient Safety Priorities for 2026-27 and as part of this has created a Patient Safety Priority Working Group to address it. This group is co-ordinated by corporate governance teams and consists of Emergency Medicine and Radiology senior clinicians, Trust digital leads, patient safety specialists and quality improvement support.”

Source location

Response from Nottingham University Hospitals NHS Trust
Page 4 · response
Published 13 August 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Create and operate a closed-loop workflow to identify, review, communicate, escalate and track ED imaging results after discharge.

Verbatim wording from the response

“The Trust has acknowledged this system gap as one of its key Patient Safety Priorities for 2026-27 and as part of this has created a Patient Safety Priority Working Group to address it. This group is co-ordinated by corporate governance teams and consists of Emergency Medicine and Radiology senior clinicians, Trust digital leads, patient safety specialists and quality improvement support.”

Source location

Response from Nottingham University Hospitals NHS Trust
Page 4 · response
Published 13 August 2026

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Manual review of post-discharge radiology reports is not deliverable or sustainable with current systems and capacity.

Verbatim wording from the response

“Given the scale of the challenges (average 791 daily attends to NUH ED in Q4), the workload is expected to be high and requires complex cross system working with integration into the current digital systems. Completing this work manually with current systems requires additional resource in significant excess of current capacity and is not deliverable or sustainable.”

Source location

Response from Nottingham University Hospitals NHS Trust
Page 4 · response
Published 13 August 2026

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Existing coding processes are considered sufficient to mitigate interim high-risk post-discharge radiology risks while a fuller workflow is developed.

Verbatim wording from the response

“In the interim, the current Consensus and ZZZZ coding (used to indicate unexpected malignancy Appendix 5 4288 – Radiology Digital Pick-Up Codes) processes will cover high-risk conditions or potential cancer diagnoses (Appendix 4). Coupled with the actions to address concern 1, this will offer a balanced/mitigated medium-term risk.”

Source location

Response from Nottingham University Hospitals NHS Trust
Page 4 · response
Published 13 August 2026

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.6

  1. 1

    Progress the drafted risk concerning unreviewed post-discharge ED radiology results through governance approval and risk-register processes.

    Stated by Nottingham University Hospitals NHS TrustStated in progressThe respondent said that this action was in progress when they made their response on 13 August 2026.
  2. 2

    Design and activate a quarterly audit of pneumonia follow-up communications and follow-up X-ray rates.

    Stated by Nottingham University Hospitals NHS TrustStated plannedThe respondent said that this action was planned when they made their response on 13 August 2026.
  3. 3

    Provide medical-documentation resources on the NUH intranet.

    Stated by Nottingham University Hospitals NHS TrustStated plannedThe respondent said that this action was planned when they made their response on 13 August 2026.
  4. 4

    Disseminate the pneumonia follow-up guideline to established ED staff through email, WhatsApp and the ED communications group.

    Stated by Nottingham University Hospitals NHS TrustStated completedThe respondent said that this action was complete when they made their response on 13 August 2026.
  5. 5

    Establish the confirmed ED discharge process for pneumonia follow-up in line with British Thoracic Society guidance.

    Stated by Nottingham University Hospitals NHS TrustStated completedThe respondent said that this action was complete when they made their response on 13 August 2026.
  6. 6

    Include pneumonia follow-up guidance in induction sessions for new ED starters.

    Stated by Nottingham University Hospitals NHS TrustStated plannedThe respondent said that this action was planned when they made their response on 13 August 2026.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Progress the drafted risk concerning unreviewed post-discharge ED radiology results through governance approval and risk-register processes.

Verbatim wording from the response

“Appendix 6 – Risk 12594 Radiology results ordered during an Emergency Department (ED) attendance, reported post discharge, will not be reviewed, acknowledged or actioned”

Source location

Response from Nottingham University Hospitals NHS Trust
Page 7 · response
Published 13 August 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Design and activate a quarterly audit of pneumonia follow-up communications and follow-up X-ray rates.

Verbatim wording from the response

“Audit and Quality Assurance A quarterly audit will be designed to review patients discharged from ED with pneumonia to:”

Source location

Response from Nottingham University Hospitals NHS Trust
Page 3 · response
Published 13 August 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide medical-documentation resources on the NUH intranet.

Verbatim wording from the response

“Education on Medical Documentation The Trust now provides training on medical documentation as a fixed session in the annual Foundation Doctor Induction and in Resident Doctor teaching, including discharge summaries (applicable Trustwide, not just ED). The materials will be further reviewed and updated prior to the October 2026 delivery in response to this case and will emphasise the importance of robust follow up arrangements and what can reasonably be delivered by community colleagues and what needs to be delivered by NUH (current materials provided in Appendix 7). The Acute Deterioration Improvement Team will also provide an NUH intranet page with the resources.”

Source location

Response from Nottingham University Hospitals NHS Trust
Page 5 · response
Published 13 August 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Disseminate the pneumonia follow-up guideline to established ED staff through email, WhatsApp and the ED communications group.

Verbatim wording from the response

“This process is detailed in the “Discharge Back to General Practice from the Emergency Department Guideline” at point 9 (Appendix 1 attached). The guidance has been recirculated to the Emergency Department Medical Team by email and WhatsApp and will be included within Emergency Department Induction sessions.”

Source location

Response from Nottingham University Hospitals NHS Trust
Page 3 · response
Published 13 August 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Establish the confirmed ED discharge process for pneumonia follow-up in line with British Thoracic Society guidance.

Verbatim wording from the response

“After agreement with GP colleagues in the community interface working group, the confirmed local process for patients discharged from the Emergency Department with pneumonia is for them to see their GP approximately 6 weeks after discharge for a clinical review and a decision about the need for repeat imaging, in line with the British Thoracic Society (BTS) guidance. The clinical review is required for compliance with BTS guidelines.”

Source location

Response from Nottingham University Hospitals NHS Trust
Page 3 · response
Published 13 August 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Include pneumonia follow-up guidance in induction sessions for new ED starters.

Verbatim wording from the response

“This process is detailed in the “Discharge Back to General Practice from the Emergency Department Guideline” at point 9 (Appendix 1 attached). The guidance has been recirculated to the Emergency Department Medical Team by email and WhatsApp and will be included within Emergency Department Induction sessions.”

Source location

Response from Nottingham University Hospitals NHS Trust
Page 3 · response
Published 13 August 2026

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

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