PFD report

Oliver Hamlin · Prevention of Future Deaths report

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Issued 15 Aug 2016•Avon

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
3

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
4

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised3

  1. Lack of weekend PCLS cover for next-working-day patient follow-up
  2. Failure to include risk assessment in telephone triage
    Part of recurring concern: Telephone triage that is unreliable and can delay necessary care
  3. Failure to document post-triage risk assessments in Rio notes
    Part of recurring concern: Unreliable documentation of safety risk assessments
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.3

  1. Action

    Use the Access Trigger Tool across telephone triage to require clinicians to assess risk and determine response urgency.

    Stated by Avon and Wiltshire Mental Health Partnership NHS TrustStated completedThe respondent said that this action was complete when they made their response on 15 August 2016.
  2. Action

    Document the full rationale for Access referral decisions in RIO using collateral information from the Access Trigger Tool and audit the process monthly.

    Stated by Avon and Wiltshire Mental Health Partnership NHS TrustStated in progressThe respondent said that this action was in progress when they made their response on 15 August 2016.
  3. Action

    Cover urgent and emergency referrals outside PCLS hours through the 24-hour Intensive Support Team and hand over follow-up actions for out-of-hours completion.

    Stated by Avon and Wiltshire Mental Health Partnership NHS TrustStated plannedThe respondent said that this action was planned when they made their response on 15 August 2016.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of weekend PCLS cover for next-working-day patient follow-up

Wider context from the report

“3. I am aware that you have considered extending the PCLS service into Saturday. I would ask that you look at cover for the PCLS service over the weekend, so for example any need to follow up a patient the next working day even if it is by a phone is actioned by another team and not left because the triage occurs on a Friday. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to include risk assessment in telephone triage

Wider context from the report

“1. That there is a further review of the telephone triage process to specifically consider including a risk assessment. I was made aware that the triaging process has been reviewed but was not advised of any review to the risk assessment process itself. ”

Is this part of a recurring concern?

Yes — Telephone triage that is unreliable and can delay necessary care.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to document post-triage risk assessments in Rio notes

Wider context from the report

“2. In addition that any risk assessment at all, whether it is formal, informal or indeed based on clinical judgment alone following the triage, is always documented in the Rio notes. ”

Is this part of a recurring concern?

Yes — Unreliable documentation of safety risk assessments.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Use the Access Trigger Tool across telephone triage to require clinicians to assess risk and determine response urgency.

Verbatim wording from the response

“1. Following the review, the telephone triage process now includes the access trigger tool which is a trust wide tool that requires every clinician to ask in depth questions about risk. In essence it is a risk assessment which will indicate an immediacy of response.”

Source location

2016-0306-Response-by-Avon-and-Wiltshire-NHS-Trust
Page 1 · response
Published 15 August 2016

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Document the full rationale for Access referral decisions in RIO using collateral information from the Access Trigger Tool and audit the process monthly.

Verbatim wording from the response

“2. Following the Access Trigger Tool assessment the clinicians are required to document on RIO a full rationale for decision making based on the collateral information gathered from the Access Trigger Tool. This is being used in all Access referrals.”

Source location

2016-0306-Response-by-Avon-and-Wiltshire-NHS-Trust
Page 2 · response
Published 15 August 2016

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Cover urgent and emergency referrals outside PCLS hours through the 24-hour Intensive Support Team and hand over follow-up actions for out-of-hours completion.

Verbatim wording from the response

“3. For all urgent and emergency referrals the PCLS service will be covered by the Intensive Support Team (outside of its normal operating hours which are Monday to Friday 08.00-20:00). The Intensive Support Team operates 24 hours per day 365 days per year.”

Source location

2016-0306-Response-by-Avon-and-Wiltshire-NHS-Trust
Page 2 · response
Published 15 August 2016

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.1

  1. 1

    Provide two clinicians on duty at PCLS until 8pm weekdays, with transfer to the 24-hour Intensive Support Team thereafter.

    Stated by Avon and Wiltshire Mental Health Partnership NHS TrustStated completedThe respondent said that this action was complete when they made their response on 15 August 2016.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide two clinicians on duty at PCLS until 8pm weekdays, with transfer to the 24-hour Intensive Support Team thereafter.

Verbatim wording from the response

“1.1.1 Clinical information regarding current presentation: 1.1.2 High risk clinical syndrome - depression, adjustment disorder, psychosis, emotionally unstable personality disorder 1.1.3 Any Safeguarding issues 1.1.4 Impulsivity 1.1.5 Currently, or very recently, in a high risk situation - e.g. threatening to jump from a height, located in a high risk setting such as a railway line 1.1.6 Referrer reports any kind of difficulty in engaging with patient 1.1.7 If known to mental health services, care coordinator expresses concerns regarding risk and requests temporary allocation to a more intensive treatment pathway 1.1.8 There are now 2 clinicians on duty at PCLS until 8.00pm Monday to Friday, the service transfers at 8pm, to the Intensive Support Team that operates 24 hours per day.”

Source location

2016-0306-Response-by-Avon-and-Wiltshire-NHS-Trust
Page 2 · response
Published 15 August 2016

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026