PFD report

Alexander Michael BRAUND · Prevention of Future Deaths report

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Issued 20 Dec 2022•Nottinghamshire

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
6

Raised in this report

Recipients
3

Named on the report

Responses found
3

Of 3 recipients

Stated actions
27

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised6

  1. Failure to consistently apply NEWS2 assessment and monitoring, supported by adequate training and guidance
    Part of recurring concern: Inadequate medical assessment and escalation for unwell prisoners
  2. Failure of NEWS2 compliance auditing to reliably monitor adherence
    Part of recurring concern: Failure of care and safety auditing to identify deficiencies
  3. Absence of an agreed joint care plan for acutely unwell prisoners remaining in prison
    Part of recurring concern: Inadequate medical assessment and escalation for unwell prisoners
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.21

  1. Action

    Provide a SystmOne audit trail showing amended content, the person making each amendment, and when it occurred.

    Stated by The Phoenix Partnership (Leeds) LtdStated completedThe respondent said that this action was complete when they made their response on 4 January 2023.
  2. Action

    Update and recirculate the joint urgent-assessment protocol for deteriorating patients, including emergency and code-response procedures.

    Stated by Nottinghamshire Healthcare NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 4 January 2023.
  3. Action

    Assess NEWS2 competency at all sites through Clinical Lead visits and provide additional support or training where required.

    Stated by Nottinghamshire Healthcare NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 4 January 2023.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.2

  1. Position

    A Word printout is editable and cannot represent the SystmOne audit trail or establish that an entry was amended.

    Stated by The Phoenix Partnership (Leeds) LtdDisputes the concernThe respondent disagreed with part of the concern or the basis for it.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to consistently apply NEWS2 assessment and monitoring, supported by adequate training and guidance

Wider context from the report

“1.(HEALTHCARE) Lack of safe system, supported by training, guidance, and compliance auditing, for the provision of physical healthcare assessment and monitoring by NEWS2 for acutely unwell patients in a secure setting. The Jury found shortcomings in the healthcare afforded to Alex at HMP Nottingham in the form of "continuous failures to provide adequate healthcare, which probably more than minimally contributed to his death". I heard evidence that staff were not consistently assessing acutely unwell patients using the NEWS2 system, despite the scoring system having been adopted across the NHS over the past decade and having been adopted by this Trust many years prior. In 2017, when relaunching the NEWS system, the Royal College of Physicians noted, "Every so often, someone comes up with an idea that is so obvious, no one can understand why it wasn’t thought of before. I am proud that the RCP’s National Early Warning Score (NEWS) is one of those initiatives – not just a chart (or iPad) at the end of the bed to record the patient’s physical signs and symptoms, but the chart at the end of the bed – a single point of truth to unify recording of symptoms across the NHS, consolidate training for doctors and nurses in the recording of symptoms, and thereby improve patient safety. When the RCP launched the NEWS in 2012, we hoped to see the score adopted across the NHS. What has been more astonishing is the adoption of the score internationally, with requests to use NEWS coming from health services across the world from Europe to India and the USA, including the US Naval Air Forces!" I heard evidence of an inconsistent application of NEWS2 by staff, an inconsistent awareness of NEWS2 across the staff body, and an absence of clear and robust training supported by guidance, ensuring staff were aware of the expectations of their employer with regards to the use of NEWS2 in monitoring acutely unwell patients. Sadly, Alex’s is not an isolated case. I have been repeatedly assured at a senior level from Nottinghamshire Healthcare NHS Foundation Trust that they are seeking to embed NEWS2 across their Directorates, yet successive inquests have heard of patients failed by the lack of use of the system by the clinical staff responsible for their medical care. If this issue is not addressed across the Trust, with sufficient urgency, patients will continue to die in Trust settings due to a failure to recognise the deteriorating patient, and to arrange for timely healthcare intervention. Further, I heard evidence that the newly implemented compliance audit plans for NEWS2 are not safe or robust because the audit is limited to monitoring the emergency review template on Systmone, which staff are routinely failing to utilise, instead preferring to add free text entries to the running record, which cannot be audited with ease. If the Trust is incapable of monitoring compliance with the initiative, there will be repeated missed opportunities to provide support and guidance to Directorates, wards or individual staff who are deviating from expected practice with regards to NEWS2. ”

Is this part of a recurring concern?

Yes — Inadequate medical assessment and escalation for unwell prisoners.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure of NEWS2 compliance auditing to reliably monitor adherence

Wider context from the report

“1.(HEALTHCARE) Lack of safe system, supported by training, guidance, and compliance auditing, for the provision of physical healthcare assessment and monitoring by NEWS2 for acutely unwell patients in a secure setting. The Jury found shortcomings in the healthcare afforded to Alex at HMP Nottingham in the form of "continuous failures to provide adequate healthcare, which probably more than minimally contributed to his death". I heard evidence that staff were not consistently assessing acutely unwell patients using the NEWS2 system, despite the scoring system having been adopted across the NHS over the past decade and having been adopted by this Trust many years prior. In 2017, when relaunching the NEWS system, the Royal College of Physicians noted, "Every so often, someone comes up with an idea that is so obvious, no one can understand why it wasn’t thought of before. I am proud that the RCP’s National Early Warning Score (NEWS) is one of those initiatives – not just a chart (or iPad) at the end of the bed to record the patient’s physical signs and symptoms, but the chart at the end of the bed – a single point of truth to unify recording of symptoms across the NHS, consolidate training for doctors and nurses in the recording of symptoms, and thereby improve patient safety. When the RCP launched the NEWS in 2012, we hoped to see the score adopted across the NHS. What has been more astonishing is the adoption of the score internationally, with requests to use NEWS coming from health services across the world from Europe to India and the USA, including the US Naval Air Forces!" I heard evidence of an inconsistent application of NEWS2 by staff, an inconsistent awareness of NEWS2 across the staff body, and an absence of clear and robust training supported by guidance, ensuring staff were aware of the expectations of their employer with regards to the use of NEWS2 in monitoring acutely unwell patients. Sadly, Alex’s is not an isolated case. I have been repeatedly assured at a senior level from Nottinghamshire Healthcare NHS Foundation Trust that they are seeking to embed NEWS2 across their Directorates, yet successive inquests have heard of patients failed by the lack of use of the system by the clinical staff responsible for their medical care. If this issue is not addressed across the Trust, with sufficient urgency, patients will continue to die in Trust settings due to a failure to recognise the deteriorating patient, and to arrange for timely healthcare intervention. Further, I heard evidence that the newly implemented compliance audit plans for NEWS2 are not safe or robust because the audit is limited to monitoring the emergency review template on Systmone, which staff are routinely failing to utilise, instead preferring to add free text entries to the running record, which cannot be audited with ease. If the Trust is incapable of monitoring compliance with the initiative, there will be repeated missed opportunities to provide support and guidance to Directorates, wards or individual staff who are deviating from expected practice with regards to NEWS2. ”

Is this part of a recurring concern?

Yes — Failure of care and safety auditing to identify deficiencies.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Absence of an agreed joint care plan for acutely unwell prisoners remaining in prison

Wider context from the report

“2. (HEALTHCARE AND HMP) The absence of a safe joint system of care (between discipline and healthcare staff) for supporting and managing acutely unwell patients who remain in the prison setting, rather than being transferred to a dedicated healthcare facility. The very nature of incarceration curtails the prisoner’s free movement and ready access to healthcare. Instead, their incarceration places them wholly reliant on the communication between discipline staff on the wing, and healthcare staff available elsewhere within the setting, to obtain timely healthcare assessment and monitoring. I heard evidence that Alex had been told to "press his cell bell" if he "felt worse". Both Alex and his cell mate did so repeatedly between 9 and 10 March 2020, with varying degrees of success regarding healthcare attendance at his cell. Despite discipline and healthcare staff knowing that Alex was suffering with an acute illness, and in the knowledge that there was no plan for him to be transferred to a hospital, there was an absence of agreed joint plan between health and discipline staff as to how often Alex would be seen by each profession, what constitutes a deterioration for him, and what to do in the event of such a deterioration, to seek to detect and manage his risk of physical healthcare deterioration. In contrast, in circumstances whereby a prisoner is thought to be at risk of self-harm or suicide, there is an agreed joint care planning system (ACCT Version 6) which sets out the clear expectations placed on each profession to seek to keep the prisoner safe (enshrined in Prison Service Instruction). There is no such equivalent system in operation nationally with regards to the risk of physical healthcare deterioration, but that does not absolve each service from ensuring acutely unwell patients are kept safe by way of robust joint local care planning. If acutely unwell patients continue to be managed in the prison setting without an agreed joint plan of care between health and discipline staff, deaths will continue to occur in these circumstances. ”

Is this part of a recurring concern?

Yes — Inadequate medical assessment and escalation for unwell prisoners.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Unclear cell-entry criteria for prison officers during life-threatening emergencies

Wider context from the report

“3. (HM PRISON SERVICE) There continues to be a misunderstanding across discipline staff as to what constitutes a CODE BLUE/CODE RED situation, and in what circumstances a cell can be entered by a prison officer for the purpose of preserving life, despite this having been enshrined in Prison Service Instruction for many years. I heard evidence from the PCO that he erroneously believed it was necessary for 3 discipline staff to be present before a cell door could be opened during night state even in circumstances where Alex was collapsed and unresponsive on the floor. This is not the first-time issues of this nature have been identified at HMP Nottingham. Indeed, successive Prison and Probation Ombudsman reports have recommended that the Governor take action to address these issues since the cluster of deaths in 2017/2018, and while the prison has been subject to Urgent Notification procedures. I heard evidence from a medical expert that post-cardiac arrest, every minute which elapses without appropriate CPR and defibrillator use reduces the patient’s chances of survival. Timely life support is critical, and staff must be clear on when to call a medical emergency code, and when to enter the cell, subject to their dynamic risk assessment. ”

Is this part of a recurring concern?

Yes — Unreliable emergency cell-entry arrangements in prisons.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Misunderstanding among discipline staff of medical emergency code criteria

Wider context from the report

“3. (HM PRISON SERVICE) There continues to be a misunderstanding across discipline staff as to what constitutes a CODE BLUE/CODE RED situation, and in what circumstances a cell can be entered by a prison officer for the purpose of preserving life, despite this having been enshrined in Prison Service Instruction for many years. I heard evidence from the PCO that he erroneously believed it was necessary for 3 discipline staff to be present before a cell door could be opened during night state even in circumstances where Alex was collapsed and unresponsive on the floor. This is not the first-time issues of this nature have been identified at HMP Nottingham. Indeed, successive Prison and Probation Ombudsman reports have recommended that the Governor take action to address these issues since the cluster of deaths in 2017/2018, and while the prison has been subject to Urgent Notification procedures. I heard evidence from a medical expert that post-cardiac arrest, every minute which elapses without appropriate CPR and defibrillator use reduces the patient’s chances of survival. Timely life support is critical, and staff must be clear on when to call a medical emergency code, and when to enter the cell, subject to their dynamic risk assessment. ”

Is this part of a recurring concern?

Yes — Unreliable operation of prison Code Blue emergency response.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to clearly flag amendments to SystmOne medical records

Wider context from the report

“4. (TPP-UK) Amendment of Medical Records without clear evidence of such amendment on the face of the SystmOne patient summary The vast majority of primary care health services across the community and secure settings, such as prisons, utilise an electronic patient health record known as SystmOne. I heard evidence that the system automatically records the date, time, and user, shown along the left-hand side of each entry in the printed patient summary, as below. 17 Apr 2019 08:11 Surgery: ████████ Health Professional Access Role) I was assured by health staff that any retrospective entry or amendment to a previous entry in the patient record would be flagged by a new date and time stamp towards the right-hand side of the entry, as below. 24 Apr 2019 15:55 Surgery: ████████ Health Professional Access Role) Entered: 25 Apr 2019 11:55 However, in this case, I discovered from scrutinising an audit record, that an entry made in Alex’s patient record at 06.46 hours on 10 March 2020, had been amended by way of the deletion of some words, and the addition of others, at 09.30 hours on the same date, without any such time stamp being generated on the right-hand side of the entry. This made it look as if the entire text visible in the record would have been visible from around 06.46 hours that date. The Head of Healthcare was unable to explain how the health professional who made the entry had been able to amend her previous entry, without it being obvious on the face of the record, after it became apparent Alex was critically unwell This potentially raises serious safety issues about the integrity of the patient record, and at the very least, if the record is not as robust as first thought by its users, this ought to be made clear. I shall share this report with TPP-UK, the creators of SystmOne, to see if they can explain the safety features in place to ensure amended records are clearly marked as such, especially as in this case, the witness was not forthcoming about her amendment of Alex’s patient record. Accurate record keeping is integral to learning from incidents and seeking to prevent future deaths. ”

Is this part of a recurring concern?

Yes — Unreliable traceability of retrospective amendments to safety records.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide a SystmOne audit trail showing amended content, the person making each amendment, and when it occurred.

Verbatim wording from the response

“I am replying to section 5 (4) in your regulation 28 report. From the extract you included it appears that you have been presented with a printout taken from SystmOne. This is a routine function in the system that delivers a copy of the medical record into the Microsoft Word application. As such it is not to be used as a representation of the audit trail, and especially not for forensic investigation. The main reason for this was that the word document is editable – that is, entries can be reworked before saving and / or onward transmission and is therefore not to be considered secure. As is usual in IT systems the audit trail is held within SystmOne and is readily accessible to the user.”

Source location

Response from TPP
Page 1 · response
Published 4 January 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Update and recirculate the joint urgent-assessment protocol for deteriorating patients, including emergency and code-response procedures.

Verbatim wording from the response

“The joint protocol for the urgent assessment process for the deteriorating patient is to be updated and re-circulated to all prison and healthcare staff. This includes the PSO 1300 emergency response and the management of code red and code blue. Joint training is to be provided to Prison staff to ensure they are familiar with the process and are confident in its use.”

Source location

Response from Nottingham Healthcare NHS Foundation Trust
Page 5 · response
Published 4 January 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Assess NEWS2 competency at all sites through Clinical Lead visits and provide additional support or training where required.

Verbatim wording from the response

“It is recognised that training alone is not sufficient to assess individuals’ learning and understanding of the toolkit and responses required for unwell patients. The Trust essential training will assess employees’ understanding of the News2 toolkit. In addition, Clinical Leads will be attending all sites on a rolling basis to assess competency of staff using NEWS2 and provide further support/ training where required. We are currently working with the wider Trust to look at how this can be delivered regularly to the all the teams across Offender Health.”

Source location

Response from Nottingham Healthcare NHS Foundation Trust
Page 2 · response
Published 4 January 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Distribute NEWS2 flashcards and paper templates across sites as emergency-response aids and working documents.

Verbatim wording from the response

“To support Trust employees, a NEWS2 Flashcard and paper templates have been reviewed and distributed across all sites and will be available in all emergency response bags as an aide memoire and working documents (Appendix 2). This is to support ease of access and act as a reminder during emergency situations across the sites, communicating clear expectations and requirements for patient safety. The NEWS2 observation template is also clearly visible on the Clinical Tree and should link to the observations template within SystmOne.”

Source location

Response from Nottingham Healthcare NHS Foundation Trust
Page 2 · response
Published 4 January 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Monitor NEWS2 training completion through weekly communications, compliance updates and exception reporting.

Verbatim wording from the response

“In the first instance employees were requested to ensure they had completed the online training by 31st December 2022. To date, as of 13th February 2023, across the Offender Health Directorate we have achieved 86% in relation to staff who have completed the training. This is for those staff currently working and not absent.”

Source location

Response from Nottingham Healthcare NHS Foundation Trust
Page 2 · response
Published 4 January 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop a regular NEWS2 competency-assessment and support model for Offender Health teams.

Verbatim wording from the response

“It is recognised that training alone is not sufficient to assess individuals’ learning and understanding of the toolkit and responses required for unwell patients. The Trust essential training will assess employees’ understanding of the News2 toolkit. In addition, Clinical Leads will be attending all sites on a rolling basis to assess competency of staff using NEWS2 and provide further support/ training where required. We are currently working with the wider Trust to look at how this can be delivered regularly to the all the teams across Offender Health.”

Source location

Response from Nottingham Healthcare NHS Foundation Trust
Page 2 · response
Published 4 January 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Assess staff understanding of the NEWS2 toolkit through essential training.

Verbatim wording from the response

“It is recognised that training alone is not sufficient to assess individuals’ learning and understanding of the toolkit and responses required for unwell patients. The Trust essential training will assess employees’ understanding of the News2 toolkit. In addition, Clinical Leads will be attending all sites on a rolling basis to assess competency of staff using NEWS2 and provide further support/ training where required. We are currently working with the wider Trust to look at how this can be delivered regularly to the all the teams across Offender Health.”

Source location

Response from Nottingham Healthcare NHS Foundation Trust
Page 2 · response
Published 4 January 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Circulate the NEWS2 and sepsis training tool to sites for delivery during continuing professional development sessions.

Verbatim wording from the response

“In addition, the Clinical Lead for Physical Healthcare has provided a training tool regarding NEWS2 and SEPSIS. This has been circulated to all sites for the clinical matrons to deliver this training during CPD sessions.”

Source location

Response from Nottingham Healthcare NHS Foundation Trust
Page 2 · response
Published 4 January 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide joint training for prison staff on the urgent-assessment and code-response process.

Verbatim wording from the response

“The joint protocol for the urgent assessment process for the deteriorating patient is to be updated and re-circulated to all prison and healthcare staff. This includes the PSO 1300 emergency response and the management of code red and code blue. Joint training is to be provided to Prison staff to ensure they are familiar with the process and are confident in its use.”

Source location

Response from Nottingham Healthcare NHS Foundation Trust
Page 5 · response
Published 4 January 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop a rolling 12-month Offender Health training programme addressing identified critical topics.

Verbatim wording from the response

“The Clinical Leads for Offender Health, alongside the Head of Nursing are currently undertaking a training gap analysis exercise with a view to identifying the critical training needs for all healthcare staff and develop a robust training programme for Offender Health on a rolling 12 monthly basis. This has been planned on Prison lockdown days and we have identified critical topics that need to be addressed including but not exhaustive, emergency response to NEWS2, Mental Capacity Record Keeping and Assessment, Care in Custody and Team work, Suicide and Self Harm training (Appendix 4).”

Source location

Response from Nottingham Healthcare NHS Foundation Trust
Page 3 · response
Published 4 January 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Complete a training gap analysis to identify critical training needs for Offender Health healthcare staff.

Verbatim wording from the response

“The Clinical Leads for Offender Health, alongside the Head of Nursing are currently undertaking a training gap analysis exercise with a view to identifying the critical training needs for all healthcare staff and develop a robust training programme for Offender Health on a rolling 12 monthly basis. This has been planned on Prison lockdown days and we have identified critical topics that need to be addressed including but not exhaustive, emergency response to NEWS2, Mental Capacity Record Keeping and Assessment, Care in Custody and Team work, Suicide and Self Harm training (Appendix 4).”

Source location

Response from Nottingham Healthcare NHS Foundation Trust
Page 3 · response
Published 4 January 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop a joint training programme with HMP Nottingham prioritising learning from the Regulation 28 notice.

Verbatim wording from the response

“The Head of Healthcare and the Prison Governor are working in partnership to devise a joint training programme for all staff, ensuring the learning from the Regulation 28 Notice has been prioritised.”

Source location

Response from Nottingham Healthcare NHS Foundation Trust
Page 4 · response
Published 4 January 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Align essential NEWS2 and physical healthcare training with practical NEWS2 requirements.

Verbatim wording from the response

“Following this, the Heads of Healthcare have weekly communication to all employees to ensure they have undertaken the training, with audits in place to monitor compliance. To support this process of monitoring training, Heads of Healthcare are provided with weekly updates on their teams’ compliance and a requirement to provide an exception report to the Divisional Management Team (DMT) for non-compliance. This will alert the DMT to any hot spot areas and identify where to dedicate further support to allow training. Nottinghamshire Healthcare NHS Foundation Trust Learning and Development Department are working closely with the Offender Health DMT to ensure essential training on NEWS2, and physical healthcare meets the requirements to teach staff how to use NEWS2 in practice.”

Source location

Response from Nottingham Healthcare NHS Foundation Trust
Page 2 · response
Published 4 January 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Schedule live emergency-response simulations with prison colleagues across all sites over the next twelve months.

Verbatim wording from the response

“Heads of Healthcare and Clinical Matrons undertake regular audits on SystmOne as part of monitoring staff compliance to the training with NEWS2. We have engaged with the Trustwide resuscitation trainers to explore using live simulations on sites to ensure that emergency responses are fully tested with our Prison colleagues. This will be scheduled throughout the next twelve months on all sites.”

Source location

Response from Nottingham Healthcare NHS Foundation Trust
Page 2 · response
Published 4 January 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Email Offender Health staff the report findings and NEWS2 failure information.

Verbatim wording from the response

“Subsequent to receiving the Regulation 28 Report on 21st December 2022, all Trust employees of Offender Health were emailed in regard to the findings and in particular the outcome of NEWS2 failures.”

Source location

Response from Nottingham Healthcare NHS Foundation Trust
Page 1 · response
Published 4 January 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Hold weekly Safety Intervention Meetings chaired by the Head of Safer Custody to identify and discuss acutely unwell or at-risk prisoners and agree their care and support.

Verbatim wording from the response

“The matter of concern raised for both HMPPS and Healthcare concerned the absence of a safe joint system of care (between discipline and healthcare staff) for supporting and managing acutely unwell patients who remain in the prison setting, rather than being transferred to a dedicated healthcare facility. I can confirm that the Head of Healthcare and the Governor of HMP Nottingham arranged a joint training event for all staff on 25 January 2023, designed to encourage a collaborative approach between prison and healthcare staff to achieve joined up planning of care for prisoners with acute illnesses. The Head of Safer Custody now chairs a weekly Safety Intervention Meeting at which prisoners who are acutely unwell or at risk of harm are identified and discussed, with prison and healthcare staff agreeing the care and support to be put in place in each case.”

Source location

Response from HM Prison and Probation Service
Page 2 · response
Published 4 January 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Deliver joint prison and healthcare training to promote collaborative planning for prisoners with acute illnesses.

Verbatim wording from the response

“The matter of concern raised for both HMPPS and Healthcare concerned the absence of a safe joint system of care (between discipline and healthcare staff) for supporting and managing acutely unwell patients who remain in the prison setting, rather than being transferred to a dedicated healthcare facility. I can confirm that the Head of Healthcare and the Governor of HMP Nottingham arranged a joint training event for all staff on 25 January 2023, designed to encourage a collaborative approach between prison and healthcare staff to achieve joined up planning of care for prisoners with acute illnesses. The Head of Safer Custody now chairs a weekly Safety Intervention Meeting at which prisoners who are acutely unwell or at risk of harm are identified and discussed, with prison and healthcare staff agreeing the care and support to be put in place in each case.”

Source location

Response from HM Prison and Probation Service
Page 2 · response
Published 4 January 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review incidents in daily briefing sheets and address failures through targeted training, guidance or performance management.

Verbatim wording from the response

“A process is now in place to review all incidents included in the daily briefing sheet, and where it is found that the process was not followed, the member of staff concerned is identified and their behaviour is addressed, through targeted training or guidance and/or through the performance management system. Senior Management Team members conduct monthly night visits and use these to check staff understanding of their responsibilities and to reiterate the importance of the medical emergency response procedures.”

Source location

Response from HM Prison and Probation Service
Page 2 · response
Published 4 January 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement an annual staff training plan covering emergency codes, medical emergencies and when officers should enter cells, with training repeated at least twice yearly.

Verbatim wording from the response

“A number of new measures including a robust training programme have been implemented to address these concerns. An annual training plan for staff has been introduced, and this includes training on the role of staff during a medical emergency, including the specific issues of the correct use of the emergency codes and the expectations about when staff should enter a cell during a patrol state. Staff received this training in May and September 2022 and it will be repeated at least twice yearly. An additional measure introduced in February 2022 is for all staff who join HMP Nottingham, irrespective of their grade or department, to be given a pocket size card that clearly explains the codes and what to do in an emergency.”

Source location

Response from HM Prison and Probation Service
Page 1 · response
Published 4 January 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Conduct monthly senior-management night visits to check staff understanding and reinforce medical emergency response procedures.

Verbatim wording from the response

“A process is now in place to review all incidents included in the daily briefing sheet, and where it is found that the process was not followed, the member of staff concerned is identified and their behaviour is addressed, through targeted training or guidance and/or through the performance management system. Senior Management Team members conduct monthly night visits and use these to check staff understanding of their responsibilities and to reiterate the importance of the medical emergency response procedures.”

Source location

Response from HM Prison and Probation Service
Page 2 · response
Published 4 January 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide all new HMP Nottingham staff with pocket cards explaining emergency codes and required actions.

Verbatim wording from the response

“A number of new measures including a robust training programme have been implemented to address these concerns. An annual training plan for staff has been introduced, and this includes training on the role of staff during a medical emergency, including the specific issues of the correct use of the emergency codes and the expectations about when staff should enter a cell during a patrol state. Staff received this training in May and September 2022 and it will be repeated at least twice yearly. An additional measure introduced in February 2022 is for all staff who join HMP Nottingham, irrespective of their grade or department, to be given a pocket size card that clearly explains the codes and what to do in an emergency.”

Source location

Response from HM Prison and Probation Service
Page 1 · response
Published 4 January 2023

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

A Word printout is editable and cannot represent the SystmOne audit trail or establish that an entry was amended.

Verbatim wording from the response

“I am replying to section 5 (4) in your regulation 28 report. From the extract you included it appears that you have been presented with a printout taken from SystmOne. This is a routine function in the system that delivers a copy of the medical record into the Microsoft Word application. As such it is not to be used as a representation of the audit trail, and especially not for forensic investigation. The main reason for this was that the word document is editable – that is, entries can be reworked before saving and / or onward transmission and is therefore not to be considered secure. As is usual in IT systems the audit trail is held within SystmOne and is readily accessible to the user.”

Source location

Response from TPP
Page 1 · response
Published 4 January 2023

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

SystmOne’s existing audit trail records amendments, users and times and is readily accessible, providing a complete and robust record.

Verbatim wording from the response

“I am replying to section 5 (4) in your regulation 28 report. From the extract you included it appears that you have been presented with a printout taken from SystmOne. This is a routine function in the system that delivers a copy of the medical record into the Microsoft Word application. As such it is not to be used as a representation of the audit trail, and especially not for forensic investigation. The main reason for this was that the word document is editable – that is, entries can be reworked before saving and / or onward transmission and is therefore not to be considered secure. As is usual in IT systems the audit trail is held within SystmOne and is readily accessible to the user.”

Source location

Response from TPP
Page 1 · response
Published 4 January 2023

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.6

  1. 1

    Restrict amendment of saved consultation notes to authorised users through administrator-controlled access rights.

    Stated by The Phoenix Partnership (Leeds) LtdStated completedThe respondent said that this action was complete when they made their response on 4 January 2023.
  2. 2

    Cleanse the Offender Health training database to remove leavers and track absent staff on return.

    Stated by Nottinghamshire Healthcare NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 4 January 2023.
  3. 3

    Relocate the NEWS2 emergency template to the SystmOne Clinical Tree for easier access.

    Stated by Nottinghamshire Healthcare NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 4 January 2023.
  4. 4

    Develop and maintain an Offender Health Quality Improvement Plan addressing learning and development requirements.

    Stated by Nottinghamshire Healthcare NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 4 January 2023.
  5. 5

    Provide a dedicated two-day Offender Health induction programme for new starters, with managerial sign-off and recorded completion.

    Stated by Nottinghamshire Healthcare NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 4 January 2023.
  6. 6

    Audit SystmOne to monitor staff compliance with NEWS2 training.

    Stated by Nottinghamshire Healthcare NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 4 January 2023.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Restrict amendment of saved consultation notes to authorised users through administrator-controlled access rights.

Verbatim wording from the response

“1. The ability to amend a consultation note (once saved to the database) has a specific user access right controlled by the unit administrator so ensuring that only authorised users can amend records:”

Source location

Response from TPP
Page 1 · response
Published 4 January 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Cleanse the Offender Health training database to remove leavers and track absent staff on return.

Verbatim wording from the response

“A cleansing of the training database is being undertaken by the ESR Team (Workforce database) to ensure those that have left the Offender Health Directorate are removed and those absent are not forgotten on their return. This process will have been completed by the end of March 2023 across all Offender Health sites.”

Source location

Response from Nottingham Healthcare NHS Foundation Trust
Page 2 · response
Published 4 January 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Relocate the NEWS2 emergency template to the SystmOne Clinical Tree for easier access.

Verbatim wording from the response

“It has been recognised that the NEWS2 Emergency Template located in SystmOne was not easily accessible. Therefore, the emergency template is now located on the Clinical Tree where staff have easy access (Appendix 1).”

Source location

Response from Nottingham Healthcare NHS Foundation Trust
Page 2 · response
Published 4 January 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop and maintain an Offender Health Quality Improvement Plan addressing learning and development requirements.

Verbatim wording from the response

“The Trust has developed a comprehensive Quality Improvement Plan for Offender Heath that identifies areas of learning and development requirements and is committed to ensuring these areas are improved for our patients to ensure better outcomes (Appendix 5).”

Source location

Response from Nottingham Healthcare NHS Foundation Trust
Page 3 · response
Published 4 January 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide a dedicated two-day Offender Health induction programme for new starters, with managerial sign-off and recorded completion.

Verbatim wording from the response

“The Trust offer a robust induction programme to all new starters. Alongside this the Directorate has introduced a two-day programme specifically for Offender Health. This will be signed off by line managers within the initial three months of new employee start dates and will seek to identify any further training. A record of this will be kept on their personnel file on completion (Appendix 3).”

Source location

Response from Nottingham Healthcare NHS Foundation Trust
Page 3 · response
Published 4 January 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Audit SystmOne to monitor staff compliance with NEWS2 training.

Verbatim wording from the response

“Heads of Healthcare and Clinical Matrons undertake regular audits on SystmOne as part of monitoring staff compliance to the training with NEWS2. We have engaged with the Trustwide resuscitation trainers to explore using live simulations on sites to ensure that emergency responses are fully tested with our Prison colleagues. This will be scheduled throughout the next twelve months on all sites.”

Source location

Response from Nottingham Healthcare NHS Foundation Trust
Page 2 · response
Published 4 January 2023

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026