PFD report

Sebastian Harry DANIELS · Prevention of Future Deaths report

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Issued 22 Sep 2023•Hampshire, Portsmouth and Southampton

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
3

Raised in this report

Recipients
2

Named on the report

Responses found
2

Of 2 recipients

Stated actions
18

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised3

  1. Failure of ED discharge summaries to clearly identify diagnoses and actions expected from GPs
    Part of recurring concern: Failure of hospital discharge-summary processes to provide accurate, complete and timely information to GPsPart of recurring concern: Unreliable hospital discharge processes
  2. Failure of clozapine services to provide annual physical-health blood testing
    Part of recurring concern: Failure to provide timely clinically required blood testsPart of recurring concern: Unreliable safety monitoring and guidance for clozapine treatment
  3. Failure to establish RCPath guidance for telephone escalation of raised triglyceride levels
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.8

  1. Action

    Review variation in service provision across Clozapine clinics and use the findings to inform improvement.

    Stated by Hampshire and Isle of Wight Healthcare NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 26 September 2023.
  2. Action

    Establish consistent principles across Clozapine clinics for annual health-check capacity, preferred onsite blood sampling and robust results-review systems.

    Stated by Hampshire and Isle of Wight Healthcare NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 26 September 2023.
  3. Action

    Operationalise blood sampling in Mid and North Hampshire Clozapine clinics using equipment, blood transport arrangements and a staff rota.

    Stated by Hampshire and Isle of Wight Healthcare NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 26 September 2023.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.2

  1. Position

    Sharing the RCA findings with the Royal College was allocated to the Hampshire and Isle of Wight Integrated Care Board, not the Trust.

    Stated by Hampshire Hospitals NHS Foundation TrustRedirects responsibilityThe respondent said that another organisation was responsible for deciding or taking action.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure of ED discharge summaries to clearly identify diagnoses and actions expected from GPs

Wider context from the report

“2. The RCA report identified that the format of discharge summaries provided to GPs by the ED department needed to be reviewed to ensure that actions to be undertaken by GPs were clearly identified. The results of this were to be audited. Following the inquest I was provided with an audit report. This report dated 13/9/21 revealed that the computer system could not be altered as had been hoped and therefore a change of practice was introduced instead. This required clinicians to document actions in a free text section with appropriate flagging for GPs. 20 cases were audited and only half met the standard national guidance and 8 lacked a clear diagnosis & details of what was expected from GPs. Hampshire Hospital Trust have informed me that further actions are being taken to address these deficiencies. However as it is now a year since the RCA report was prepared and over 2 years since Mr Daniel’s death I am concerned that this action is not being taken swiftly given the risks to patients. ”

Is this part of a recurring concern?

Yes — Failure of hospital discharge-summary processes to provide accurate, complete and timely information to GPs; Unreliable hospital discharge processes.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure of clozapine services to provide annual physical-health blood testing

Wider context from the report

“3. In relation to the blood tests required under the clozapine guidelines I was informed that Southern Health take the monthly blood tests and run these in the clozapine clinic. However the blood tests required of the annual physical health checks are not taken by the Southern Health staff but rather patients are required to attend phlebotomy services elsewhere for the blood to be taken. I heard evidence during the inquest that Mr Daniels had missed some of these blood test appointments which meant his full tests were not carried out when expected. Clozapine is prescribed only to patients suffering from an enduring mental health condition for whom other medication has not been effective which indicates that they may be at risk of having difficulty managing appointments. I heard evidence from the consultant psychiatrist responsible for Mr Daniel’s treatment that they were not permitted to take the blood samples and submit them to the local laboratory for testing. I was informed that the Southern Health staff had requested to be able to do this to avoid the patient having to attend another appointment. I have reviewed further information provided after the inquest by the Clinical Director of Southern Health. She has explained that they lack the facilities to complete the full blood tests and the lack the resources to take and deliver samples to the laboratories; noting that no community mental health teams in their trust routinely provide phlebotomy services. She has advised that they are focussed on better communication with primary care and assertive outreach where necessary. I remain concerned that patients on high risk medication, who by the nature of their mental health condition may struggle to attend appointments, are required to arrange or attend separate blood tests. I note that clozapine clinic staff also blood monthly and that the physical health reviews are carried out by doctors all of whom should be capable of taking a blood sample for submission to a laboratory. ”

Is this part of a recurring concern?

Yes — Failure to provide timely clinically required blood tests; Unreliable safety monitoring and guidance for clozapine treatment.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to establish RCPath guidance for telephone escalation of raised triglyceride levels

Wider context from the report

“1 The abnormal triglyceride levels in Mr Daniel’s blood, whilst reported by the lab, were not escalated by telephone as this was not required by the hospital procedure at the time. I am pleased to note that Hampshire Hospitals Trust have updated their procedures to include telephone escalation of raised triglyceride levels. However the RCA report indicated that the findings in this case should be shared with the Royal College of Pathologists with a request that raised triglyceride levels be added to the RCPath guidelines for telephone action. In information received after the inquest the Hampshire Hospitals Trust advised that they could not tell me whether or not this action has been undertaken. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review variation in service provision across Clozapine clinics and use the findings to inform improvement.

Verbatim wording from the response

“The Mid and North area have volunteered to operationalise this as an early adopter and since receipt of the Regulation 28 report have identified the equipment needed, made arrangements to have bloods transported to Andover War Memorial Hospital lab and have developed a rota of who would be able to take blood in each clinic. They are now working through how best to identify which patients need which bloods when, how to record when these have been taken and how to optimise or supplement current patient record systems to be able to track and follow up on results.”

Source location

Response from Southern Health NHS Foundation Trust
Page 1 · response
Published 26 September 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Establish consistent principles across Clozapine clinics for annual health-check capacity, preferred onsite blood sampling and robust results-review systems.

Verbatim wording from the response

“The Mid and North area have volunteered to operationalise this as an early adopter and since receipt of the Regulation 28 report have identified the equipment needed, made arrangements to have bloods transported to Andover War Memorial Hospital lab and have developed a rota of who would be able to take blood in each clinic. They are now working through how best to identify which patients need which bloods when, how to record when these have been taken and how to optimise or supplement current patient record systems to be able to track and follow up on results.”

Source location

Response from Southern Health NHS Foundation Trust
Page 1 · response
Published 26 September 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Operationalise blood sampling in Mid and North Hampshire Clozapine clinics using equipment, blood transport arrangements and a staff rota.

Verbatim wording from the response

“The Mid and North area have volunteered to operationalise this as an early adopter and since receipt of the Regulation 28 report have identified the equipment needed, made arrangements to have bloods transported to Andover War Memorial Hospital lab and have developed a rota of who would be able to take blood in each clinic. They are now working through how best to identify which patients need which bloods when, how to record when these have been taken and how to optimise or supplement current patient record systems to be able to track and follow up on results.”

Source location

Response from Southern Health NHS Foundation Trust
Page 1 · response
Published 26 September 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop systems to identify required blood tests, record completed samples, optimise patient records and track results for Mid and North Hampshire Clozapine clinics.

Verbatim wording from the response

“The Mid and North area have volunteered to operationalise this as an early adopter and since receipt of the Regulation 28 report have identified the equipment needed, made arrangements to have bloods transported to Andover War Memorial Hospital lab and have developed a rota of who would be able to take blood in each clinic. They are now working through how best to identify which patients need which bloods when, how to record when these have been taken and how to optimise or supplement current patient record systems to be able to track and follow up on results.”

Source location

Response from Southern Health NHS Foundation Trust
Page 1 · response
Published 26 September 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Update the junior doctors’ induction programme to include the revised discharge-process requirements.

Verbatim wording from the response

“ED clinicians have also been notified that they are required to continue to document significant findings and matters requiring GP attention, under a separate heading within the GP free text notes box, on the Patient First discharge summary. It was felt that compliance of this, underpinned with documented audit, was likely limited due to the turnover of trainee doctors. In order to ensure that all staff remain aware of this requirement the Trust is in the process of updating its junior doctors induction program to include the above changes in the discharge process. This will take effect from the next induction taking place on 6 December 2023.”

Source location

Response from Hampshire Hospitals NHS Foundation Trust
Page 3 · response
Published 26 September 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Require ED clinicians to document significant findings and matters requiring GP attention under a separate heading in discharge summaries.

Verbatim wording from the response

“ED clinicians have also been notified that they are required to continue to document significant findings and matters requiring GP attention, under a separate heading within the GP free text notes box, on the Patient First discharge summary. It was felt that compliance of this, underpinned with documented audit, was likely limited due to the turnover of trainee doctors. In order to ensure that all staff remain aware of this requirement the Trust is in the process of updating its junior doctors induction program to include the above changes in the discharge process. This will take effect from the next induction taking place on 6 December 2023.”

Source location

Response from Hampshire Hospitals NHS Foundation Trust
Page 3 · response
Published 26 September 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Update hospital procedures to require telephone escalation of raised triglyceride levels.

Verbatim wording from the response

“1. “The abnormal triglyceride levels in Mr Daniel’s blood, whilst reported by the lab, were not escalated by telephone as this was not required by the hospital procedure at the time. I am pleased to note that Hampshire Hospitals Trust have updated their procedures to include telephone escalation of raised triglyceride levels. However the RCA report indicated that the findings in this case should be shared with the Royal College of Pathologists with a request that raised triglyceride levels be added to the RCPPath guidelines for telephone action. In information received after the inquest Hampshire Hospitals Trust advised that they could not tell me whether or not this action has been undertaken.””

Source location

Response from Hampshire Hospitals NHS Foundation Trust
Page 1 · response
Published 26 September 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Re-audit a random sample of discharge letters at three and six months to monitor the impact of the changes.

Verbatim wording from the response

“In order to monitor the impact of these actions the Trust will re-audit a random sample of discharge letters at three and six months.”

Source location

Response from Hampshire Hospitals NHS Foundation Trust
Page 3 · response
Published 26 September 2023

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Sharing the RCA findings with the Royal College was allocated to the Hampshire and Isle of Wight Integrated Care Board, not the Trust.

Verbatim wording from the response

“Within the multiagency RCA investigation report this action was allocated to our colleagues at the Hampshire and Isle of Wight Integrated Care Board (ICB) and not to our Trust.”

Source location

Response from Hampshire Hospitals NHS Foundation Trust
Page 2 · response
Published 26 September 2023

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Whether raised triglyceride levels are added to Royal College telephone-action guidelines is a decision for the Royal College, not the Trust.

Verbatim wording from the response

“Unfortunately we are unable to comment any further on this point, as whether raised triglyceride levels are added to the Royal College guidelines for telephone action is a decision for the Royal College and not the Trust. We can, however confirm that the NHS, by way of the ICB, did share the findings with the Royal College and request that the guidelines were updated.”

Source location

Response from Hampshire Hospitals NHS Foundation Trust
Page 2 · response
Published 26 September 2023

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.10

  1. 1

    Amend the Clozapine Policy to incorporate the agreed changes after the project concludes.

    Stated by Hampshire and Isle of Wight Healthcare NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 26 September 2023.
  2. 2

    Write safety actions according to specific, measurable, achievable, relevant and time-bound principles.

    Stated by Hampshire Hospitals NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 26 September 2023.
  3. 3

    Maintain a Trust-wide safety action log to reduce duplication and disconnected safety actions.

    Stated by Hampshire Hospitals NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 26 September 2023.
  4. 4

    Monitor the timeliness and effectiveness of safety-action implementation through the Patient Safety Improvement Group.

    Stated by Hampshire Hospitals NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 26 September 2023.
  5. 5

    Support alignment between quality-improvement and patient-safety approaches through the Patient Safety Improvement Group.

    Stated by Hampshire Hospitals NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 26 September 2023.
  6. 6

    Use a distinct discharge code to prompt printing and attachment of abnormal blood results to discharge letters sent to GPs.

    Stated by Hampshire Hospitals NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 26 September 2023.
  7. 7

    Implement the Patient Safety Incident Response Framework as the Trust’s approach to investigating patient safety incidents.

    Stated by Hampshire Hospitals NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 26 September 2023.
  8. 8

    Configure the new emergency department computer system to prompt clinicians to highlight abnormal blood results to GPs.

    Stated by Hampshire Hospitals NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 26 September 2023.
  9. 9

    Develop safety actions collaboratively in response to system issues identified through learning responses.

    Stated by Hampshire Hospitals NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 26 September 2023.
  10. 10

    Oversee safety-action implementation through Divisions, with reporting to the Safety Action Delivery Group.

    Stated by Hampshire Hospitals NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 26 September 2023.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Amend the Clozapine Policy to incorporate the agreed changes after the project concludes.

Verbatim wording from the response

“At the completion of the project, the Clozapine Policy will be amended to incorporate the agreed changes.”

Source location

Response from Southern Health NHS Foundation Trust
Page 2 · response
Published 26 September 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Write safety actions according to specific, measurable, achievable, relevant and time-bound principles.

Verbatim wording from the response

“Developing safety actions in response to system issues identified in learning responses will be undertaken in a collaborative way. Safety actions will be written clearly and will follow SMART (specific, measurable, achievable, relevant, timebound) principles. A Trust-wide safety action log will be held with the aim of reducing duplication and disconnected safety actions.”

Source location

Response from Hampshire Hospitals NHS Foundation Trust
Page 3 · response
Published 26 September 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Maintain a Trust-wide safety action log to reduce duplication and disconnected safety actions.

Verbatim wording from the response

“Developing safety actions in response to system issues identified in learning responses will be undertaken in a collaborative way. Safety actions will be written clearly and will follow SMART (specific, measurable, achievable, relevant, timebound) principles. A Trust-wide safety action log will be held with the aim of reducing duplication and disconnected safety actions.”

Source location

Response from Hampshire Hospitals NHS Foundation Trust
Page 3 · response
Published 26 September 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Monitor the timeliness and effectiveness of safety-action implementation through the Patient Safety Improvement Group.

Verbatim wording from the response

“The implementation of safety actions will be overseen by the Divisions, with reporting to the Safety Action Delivery Group. This is a sub-group of the Patient Safety Improvement Group. The Patient Safety Improvement Group will monitor the timeliness and effectiveness of action implementation. This group will also support work to align quality improvement and patient safety approaches.”

Source location

Response from Hampshire Hospitals NHS Foundation Trust
Page 3 · response
Published 26 September 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Support alignment between quality-improvement and patient-safety approaches through the Patient Safety Improvement Group.

Verbatim wording from the response

“The implementation of safety actions will be overseen by the Divisions, with reporting to the Safety Action Delivery Group. This is a sub-group of the Patient Safety Improvement Group. The Patient Safety Improvement Group will monitor the timeliness and effectiveness of action implementation. This group will also support work to align quality improvement and patient safety approaches.”

Source location

Response from Hampshire Hospitals NHS Foundation Trust
Page 3 · response
Published 26 September 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Use a distinct discharge code to prompt printing and attachment of abnormal blood results to discharge letters sent to GPs.

Verbatim wording from the response

“As there will be several months until full implementation of the new system, the Trust has worked with the IT service to ensure that patients with abnormal blood results will now be allocated a different discharge code, which will then prompt the administration team to physically print the abnormal blood results and attach them to the discharge letter before sending it on to the GP. GPs have been notified of this change via the GP liaison service as per enclosed correspondence.”

Source location

Response from Hampshire Hospitals NHS Foundation Trust
Page 2 · response
Published 26 September 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement the Patient Safety Incident Response Framework as the Trust’s approach to investigating patient safety incidents.

Verbatim wording from the response

“I would also like to take this opportunity to confirm that the recent introduction of the Patient Safety Incident Response Framework (PSIRF), the Trusts approach to investigation of patient safety incidents has changed. Actions in response may now take different forms, ensuring that actions are completed as soon as practicable, with more rapid action undertaken to respond to immediate risk.”

Source location

Response from Hampshire Hospitals NHS Foundation Trust
Page 3 · response
Published 26 September 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Configure the new emergency department computer system to prompt clinicians to highlight abnormal blood results to GPs.

Verbatim wording from the response

“The Trust has commissioned a new computer system (Alcidion Miya Emergency) which is set to go live in July 2024. We are working with the developers to ensure that as a function of that system, ED clinicians will be prompted to automatically highlight to GP’s any patients who have abnormal blood results.”

Source location

Response from Hampshire Hospitals NHS Foundation Trust
Page 2 · response
Published 26 September 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop safety actions collaboratively in response to system issues identified through learning responses.

Verbatim wording from the response

“Developing safety actions in response to system issues identified in learning responses will be undertaken in a collaborative way. Safety actions will be written clearly and will follow SMART (specific, measurable, achievable, relevant, timebound) principles. A Trust-wide safety action log will be held with the aim of reducing duplication and disconnected safety actions.”

Source location

Response from Hampshire Hospitals NHS Foundation Trust
Page 3 · response
Published 26 September 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Oversee safety-action implementation through Divisions, with reporting to the Safety Action Delivery Group.

Verbatim wording from the response

“The implementation of safety actions will be overseen by the Divisions, with reporting to the Safety Action Delivery Group. This is a sub-group of the Patient Safety Improvement Group. The Patient Safety Improvement Group will monitor the timeliness and effectiveness of action implementation. This group will also support work to align quality improvement and patient safety approaches.”

Source location

Response from Hampshire Hospitals NHS Foundation Trust
Page 3 · response
Published 26 September 2023

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

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Data last updated 7 September 2026