PFD report

Amy Hogan · Prevention of Future Deaths report

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Issued 31 Jul 2020•Manchester South

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

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Concerns
2

Raised in this report

Recipients
2

Named on the report

Responses found
1

Of 2 recipients

Stated actions
6

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

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Report evidence summary

Concerns raised2

  1. Unavailability of electronic access to regular GP records in out-of-hours care
    Part of recurring concern: Inadequate GP consultation provision for safe patient assessmentPart of recurring concern: Unreliable consolidation and access to patients’ cross-service clinical risk information
  2. Failure to transfer complete patient data when patients move between general practices
    Part of recurring concern: Failure to reliably transfer medical records between healthcare organisations
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.3

  1. Action

    Review and address root causes of electronic GP2GP record-transfer failures.

    Stated by NHS EnglandStated in progressThe respondent said that this action was in progress when they made their response on 7 October 2020.
  2. Action

    Enable authorised professionals to access GP records through GP-Connect across primary care settings.

    Stated by NHS EnglandStated completedThe respondent said that this action was complete when they made their response on 7 October 2020.
  3. Action

    Increase the GP2GP transfer file-size limit from 50MB to 100MB.

    Stated by NHS EnglandStated completedThe respondent said that this action was complete when they made their response on 7 October 2020.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Unavailability of electronic access to regular GP records in out-of-hours care

Wider context from the report

“2) Notwithstanding numerous previous initiatives as to information-sharing and digitisation of patient data, it is a matter of concern that the out of hours GP receiving Miss Hogan had no electronic access to her regular GP records. Access to such records would have revealed, amongst other things, Miss Hogan was prescribed the oral contraceptive pill, which is likely to have led the doctor to ask additional questions about her symptoms. Again, it is a matter of particular concern that an inability to access regular GP records in the out of hours setting raises additional risks for vulnerable patients. ”

Is this part of a recurring concern?

Yes — Inadequate GP consultation provision for safe patient assessment; Unreliable consolidation and access to patients’ cross-service clinical risk information.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to transfer complete patient data when patients move between general practices

Wider context from the report

“1) The inquest heard evidence from Miss Hogan’s regular GP that, despite being requested, the General Practice records from her previous practice never arrived. It is a matter of concern that delayed, incomplete or non-existent transfer of patient data from one practice to another on moving places an unfair burden on patients to accurately recall and relay their own medical histories. It is a matter of particular concern that such issues create particular problems for vulnerable patients, who simply may not be in a position to do so; ”

Is this part of a recurring concern?

Yes — Failure to reliably transfer medical records between healthcare organisations.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review and address root causes of electronic GP2GP record-transfer failures.

Verbatim wording from the response

“There is an ongoing programme of work to review and establish and reduce the root cause of electronic GP2GP (GP2GP is the formal term for the programme) record transfer failures. In March 2020 there was an increase applied by GP system suppliers to GP2GP transfer ‘file size’ from 50MB to 100MB, this will subsequently help to reduce the rate of failures further. Due to COVID-19 competing priorities, statistics are not yet available to demonstrate the effect this change has had. However, we anticipate analysis and collection of these metrics will resume as part of the recovery work.”

Source location

2020-0147-Response-from-NHS-England.pdf
Page 2 · response
Published 7 October 2020

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Enable authorised professionals to access GP records through GP-Connect across primary care settings.

Verbatim wording from the response

“Over recent months significant progress has been made around the access to GP records out of hours. As a response to the pandemic, we have enabled the use of GP-Connect across the whole primary care estate. This eases facilitation for authorised professionals in multiple care settings to directly access in a safe and secure manner GP records which are held at GP out of hours services, CCAS, Extended Access Hubs and NHS 111.”

Source location

2020-0147-Response-from-NHS-England.pdf
Page 1 · response
Published 7 October 2020

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Increase the GP2GP transfer file-size limit from 50MB to 100MB.

Verbatim wording from the response

“There is an ongoing programme of work to review and establish and reduce the root cause of electronic GP2GP (GP2GP is the formal term for the programme) record transfer failures. In March 2020 there was an increase applied by GP system suppliers to GP2GP transfer ‘file size’ from 50MB to 100MB, this will subsequently help to reduce the rate of failures further. Due to COVID-19 competing priorities, statistics are not yet available to demonstrate the effect this change has had. However, we anticipate analysis and collection of these metrics will resume as part of the recovery work.”

Source location

2020-0147-Response-from-NHS-England.pdf
Page 2 · response
Published 7 October 2020

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.3

  1. 1

    Procure Wave 2 regional digitisation of Lloyd George paper records.

    Stated by NHS EnglandStated in progressThe respondent said that this action was in progress when they made their response on 7 October 2020.
  2. 2

    Enable authorised professionals to access enriched Summary Care Records with Additional Information.

    Stated by NHS EnglandStated completedThe respondent said that this action was complete when they made their response on 7 October 2020.
  3. 3

    Digitise historic Lloyd George paper records through Wave 1 pilot sites.

    Stated by NHS EnglandStated in progressThe respondent said that this action was in progress when they made their response on 7 October 2020.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Procure Wave 2 regional digitisation of Lloyd George paper records.

Verbatim wording from the response

“Wave 2 Pilots (Procurement Phase – work is underway and due to be completed by March 2022. digitisation of Lloyd George records is March 2022 Participation across all 7 regions”

Source location

2020-0147-Response-from-NHS-England.pdf
Page 2 · response
Published 7 October 2020

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Enable authorised professionals to access enriched Summary Care Records with Additional Information.

Verbatim wording from the response

“We have also enabled wider access by authorised professionals to an enriched Summary Care Record with Additional Information (SCR-AI), which allow a health and care professional to see a patient’s medical history and helps to support older patients and those with complex comorbidities.”

Source location

2020-0147-Response-from-NHS-England.pdf
Page 1 · response
Published 7 October 2020

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Digitise historic Lloyd George paper records through Wave 1 pilot sites.

Verbatim wording from the response

“We continue to make progress on the digitisation of GP records, including the programme to digitise historic information held in the Lloyd George paper medical records.”

Source location

2020-0147-Response-from-NHS-England.pdf
Page 2 · response
Published 7 October 2020

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026