PFD report

Sara GRINNELL · Prevention of Future Deaths report

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Issued 17 Sep 2024•South Wales Central

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
3

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
15

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised3

  1. Failure to consider alternative contact methods for urgent gynaecology appointments
    Part of recurring concern: Unreliable arrangement and communication of patient appointments and follow-up
  2. Delays in contacting patients for urgent gynaecology appointments
  3. Failure to account for earlier referrals and existing delays when reassessing urgency of gynaecology contact
    Part of recurring concern: Unreliable prioritisation of patient reviewsPart of recurring concern: Unreliable referral urgency categorisation and prioritisation
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.9

  1. Action

    Repatriate the service-level agreement with SBUHB to improve Bridgend-area access and waiting times.

    Stated by Cwm Taf Morgannwg University Local Health BoardStatus unclearThe respondent did not make the status of this action clear when they made their response on 17 September 2024.
  2. Action

    Strengthen harm reviews through robust clinical MDT review of patients waiting more than 104 days.

    Stated by Cwm Taf Morgannwg University Local Health BoardStatus unclearThe respondent did not make the status of this action clear when they made their response on 17 September 2024.
  3. Action

    Appoint a cancer tracker for gynaecology services to improve cross-site tracking.

    Stated by Cwm Taf Morgannwg University Local Health BoardStatus unclearThe respondent did not make the status of this action clear when they made their response on 17 September 2024.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.3

  1. Position

    The 22-week wait was within the official referral-to-treatment timeframe; only urgent suspected cancer referrals triggered a faster pathway.

    Stated by Cwm Taf Morgannwg University Local Health BoardDisputes the concernThe respondent disagreed with part of the concern or the basis for it.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to consider alternative contact methods for urgent gynaecology appointments

Wider context from the report

“(1) Following an ultrasound scan performed in June 2019, and urgent referral to the Gynaecology Department, there was extensive delay in excess of 22 weeks in attempting to contact the patient with an urgent appointment. (2) The means of contacting the patient for an Urgent Gynaecology appointment was via written correspondence without further consideration of other means via telephone, email, or via G.P. (3) When the G.P re-referred the patient to the Gynaecology Department due to ongoing and worsening symptoms, there was a lack of regard to earlier referrals and the extensive delay that had already occurred and a missed opportunity to escalate the urgency of contact. (3) As a consequence, this resulted a significant delay of 24 months between the urgent referral to Gynaecology Department and eventual diagnosis. ”

Is this part of a recurring concern?

Yes — Unreliable arrangement and communication of patient appointments and follow-up.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Delays in contacting patients for urgent gynaecology appointments

Wider context from the report

“(1) Following an ultrasound scan performed in June 2019, and urgent referral to the Gynaecology Department, there was extensive delay in excess of 22 weeks in attempting to contact the patient with an urgent appointment. (2) The means of contacting the patient for an Urgent Gynaecology appointment was via written correspondence without further consideration of other means via telephone, email, or via G.P. (3) When the G.P re-referred the patient to the Gynaecology Department due to ongoing and worsening symptoms, there was a lack of regard to earlier referrals and the extensive delay that had already occurred and a missed opportunity to escalate the urgency of contact. (3) As a consequence, this resulted a significant delay of 24 months between the urgent referral to Gynaecology Department and eventual diagnosis. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to account for earlier referrals and existing delays when reassessing urgency of gynaecology contact

Wider context from the report

“(1) Following an ultrasound scan performed in June 2019, and urgent referral to the Gynaecology Department, there was extensive delay in excess of 22 weeks in attempting to contact the patient with an urgent appointment. (2) The means of contacting the patient for an Urgent Gynaecology appointment was via written correspondence without further consideration of other means via telephone, email, or via G.P. (3) When the G.P re-referred the patient to the Gynaecology Department due to ongoing and worsening symptoms, there was a lack of regard to earlier referrals and the extensive delay that had already occurred and a missed opportunity to escalate the urgency of contact. (3) As a consequence, this resulted a significant delay of 24 months between the urgent referral to Gynaecology Department and eventual diagnosis. ”

Is this part of a recurring concern?

Yes — Unreliable prioritisation of patient reviews; Unreliable referral urgency categorisation and prioritisation.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Repatriate the service-level agreement with SBUHB to improve Bridgend-area access and waiting times.

Verbatim wording from the response

“Repatriate Service Level Agreement with SBUHB”

Source location

Response from Cwn Taf Morgannwg University Health Board
Page 6 · response
Published 17 September 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Strengthen harm reviews through robust clinical MDT review of patients waiting more than 104 days.

Verbatim wording from the response

“Improve harm review process”

Source location

Response from Cwn Taf Morgannwg University Health Board
Page 5 · response
Published 17 September 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Appoint a cancer tracker for gynaecology services to improve cross-site tracking.

Verbatim wording from the response

“Appoint cancer tracker for Gynae services to improve efficiency across sites”

Source location

Response from Cwn Taf Morgannwg University Health Board
Page 6 · response
Published 17 September 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Operate the Gynae Hub with integrated assessment, cancer, diagnostic and outpatient services.

Verbatim wording from the response

“Opening of Gynae Hub at RGH | The Gynae Hub passed through three stages until it is fully operational since July 2024.”

Source location

Response from Cwn Taf Morgannwg University Health Board
Page 4 · response
Published 17 September 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop additional ultrasound one-stop clinics for urgent suspected cancer patients awaiting scans.

Verbatim wording from the response

“Develop extra scan clinics to tackle the back log created as a result of sonographer sickness and reduced activity | Additional ultrasound scan clinics for USC waiting patients.”

Source location

Response from Cwn Taf Morgannwg University Health Board
Page 4 · response
Published 17 September 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Secure administrative support to coordinate expansion of the Gynaecology Rapid Access Service across the Bridgend population.

Verbatim wording from the response

“Secure administrative support for expansion of the Gynaecology Rapid Access service (GRAS) to include Bridgend population (patients presented with postmenopausal bleeding are current seen at NPTH)”

Source location

Response from Cwn Taf Morgannwg University Health Board
Page 5 · response
Published 17 September 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop additional hysteroscopy sessions within the Gynae Hub to expand rapid-access cancer capacity.

Verbatim wording from the response

“Develop extra Hysteroscopy sessions in the newly developed Hub (in process) | Additional hysteroscopy sessions will expand the existing Gynae Cancer Rapid access service (GRAS), creating enough capacity to repatriate Bridgend PMB USC cases back to CTM.”

Source location

Response from Cwn Taf Morgannwg University Health Board
Page 4 · response
Published 17 September 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Update triage procedures and implement electronic triage to support consistent 24–48-hour allocation.

Verbatim wording from the response

“Improve triaging process; update the triage proforma, agreement of daily triage allocation; implementation of electronic triage (WPRS)”

Source location

Response from Cwn Taf Morgannwg University Health Board
Page 5 · response
Published 17 September 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Hold CTM gynaecology cancer oversight meetings to review performance, patients, escalations and waiting times.

Verbatim wording from the response

“Establish CTM Gynae cancer oversight meetings (implemented from 11th May)”

Source location

Response from Cwn Taf Morgannwg University Health Board
Page 5 · response
Published 17 September 2024

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The 22-week wait was within the official referral-to-treatment timeframe; only urgent suspected cancer referrals triggered a faster pathway.

Verbatim wording from the response

“The Welsh Government has established clear guidelines for managing referral-to-treatment waiting times to ensure timely access to care. Under the mandate issued in December 2009, all referrals to secondary care are expected to be addressed within 26 weeks for at least 95% of cases.”

Source location

Response from Cwn Taf Morgannwg University Health Board
Page 2 · response
Published 17 September 2024

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Written correspondence was considered adequate and effective; no evidence showed alternative contact methods would have increased appointment attendance.

Verbatim wording from the response

“Our primary communication method with Ms. Grinnell has consistently been written correspondence. We made three documented attempts to reach her on November 21st, November 28th, and December 12th, 2019. Historically, written communication has been effective, as evidenced by Ms. Grinnell’s response to a January 2018 letter, which she received and then attended the scheduled appointment.”

Source location

Response from Cwn Taf Morgannwg University Health Board
Page 2 · response
Published 17 September 2024

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The Health Board disputes that the re-referral met urgent suspected cancer criteria, stating the case was reviewed by the GP and a specialist.

Verbatim wording from the response

“3) When the G.P. re-referred the patient to the Gynaecology Department due to ongoing and worsening symptoms, there was a lack of regard to earlier referrals and the extensive delay that had already occurred and a missed opportunity to escalate the urgency of contact.”

Source location

Response from Cwn Taf Morgannwg University Health Board
Page 3 · response
Published 17 September 2024

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.6

  1. 1

    Appoint a nursing team leader for the Gynae Hub to oversee activity, staffing and resource use.

    Stated by Cwm Taf Morgannwg University Local Health BoardStatus unclearThe respondent did not make the status of this action clear when they made their response on 17 September 2024.
  2. 2

    Purchase an additional ultrasound-compatible examination bed to expand urgent scanning capacity.

    Stated by Cwm Taf Morgannwg University Local Health BoardStated plannedThe respondent said that this action was planned when they made their response on 17 September 2024.
  3. 3

    Improve multidisciplinary team attendance and performance to support timely diagnostic and treatment planning.

    Stated by Cwm Taf Morgannwg University Local Health BoardStatus unclearThe respondent did not make the status of this action clear when they made their response on 17 September 2024.
  4. 4

    Provide a CNS rota for daily review of patients admitted with cancer at PCH.

    Stated by Cwm Taf Morgannwg University Local Health BoardStatus unclearThe respondent did not make the status of this action clear when they made their response on 17 September 2024.
  5. 5

    Purchase an additional ultrasound scanner to expand urgent scanning capacity and one-stop clinics.

    Stated by Cwm Taf Morgannwg University Local Health BoardStated plannedThe respondent said that this action was planned when they made their response on 17 September 2024.
  6. 6

    Re-band the EPU nurse role to become a nurse sonographer, increasing flexible scanning capacity.

    Stated by Cwm Taf Morgannwg University Local Health BoardStated completedThe respondent said that this action was complete when they made their response on 17 September 2024.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Appoint a nursing team leader for the Gynae Hub to oversee activity, staffing and resource use.

Verbatim wording from the response

“Appoint team leader for Gynae Hub (nursing)”

Source location

Response from Cwn Taf Morgannwg University Health Board
Page 6 · response
Published 17 September 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Purchase an additional ultrasound-compatible examination bed to expand urgent scanning capacity.

Verbatim wording from the response

“Purchase of additional examination bed (compatible with ultrasounds scanning) | Additional scanning capacity will provide flux in the system to increase the number of UCS USS when an increase in referrals is seen. When referrals are reduced scans will be utilised for urgent review, or stage 2 routine patients. Increase by 4-5 scan sessions per week; three of them will be dedicated for USC patients with extra capacity of 18 patients per week.”

Source location

Response from Cwn Taf Morgannwg University Health Board
Page 4 · response
Published 17 September 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Improve multidisciplinary team attendance and performance to support timely diagnostic and treatment planning.

Verbatim wording from the response

“Improve MDT attendance and performance”

Source location

Response from Cwn Taf Morgannwg University Health Board
Page 5 · response
Published 17 September 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide a CNS rota for daily review of patients admitted with cancer at PCH.

Verbatim wording from the response

“Rota for CNS to ensure daily review of patients admitted with cancer in PCH with improved communication with the on call team”

Source location

Response from Cwn Taf Morgannwg University Health Board
Page 5 · response
Published 17 September 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Purchase an additional ultrasound scanner to expand urgent scanning capacity and one-stop clinics.

Verbatim wording from the response

“Purchase of additional ultrasound scanner | Additional scanning capacity will provide flux in the system to increase the number of UCS USS when an increase in referrals is seen. When referrals are reduced scans will be utilised for urgent review, or stage 2 routine patients. Increase by 4-5 scan sessions per week; three of them will be dedicated for USC patients with extra capacity of 18 patients per week.”

Source location

Response from Cwn Taf Morgannwg University Health Board
Page 4 · response
Published 17 September 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Re-band the EPU nurse role to become a nurse sonographer, increasing flexible scanning capacity.

Verbatim wording from the response

“Re-banding of EPU nurse to become nurse sonographer”

Source location

Response from Cwn Taf Morgannwg University Health Board
Page 5 · response
Published 17 September 2024

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026