PFD report

Edward Joseph CASSIN · Prevention of Future Deaths report

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Issued 18 Jun 2025•Milton Keynes

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
2

Raised in this report

Recipients
2

Named on the report

Responses found
2

Of 2 recipients

Stated actions
25

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised2

  1. Lack of understanding of aspiration investigation and management policies and procedures
    Part of recurring concern: Unreliable aspiration assessment and prevention
  2. Siloed working and inadequate sharing of clinical responsibility between the two Trusts
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.12

  1. Action

    Coordinate a safe transition of SALT care with MKUH.

    Stated by Central and North West London NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 14 July 2025.
  2. Action

    Transfer the Milton Keynes SALT service to MKUH as the single provider on 22 October 2025.

    Stated by Central and North West London NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 14 July 2025.
  3. Action

    Provide enhanced safe-swallowing training covering referrals, recommendations and practical preparation of compliant drinks and snacks.

    Stated by Central and North West London NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 14 July 2025.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.3

  1. Position

    MKUH provides the Dietetic Service, so responsibility for dietetic-service concerns lies with MKUH rather than CNWL.

    Stated by Central and North West London NHS Foundation TrustRedirects responsibilityThe respondent said that another organisation was responsible for deciding or taking action.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of understanding of aspiration investigation and management policies and procedures

Wider context from the report

“The Speech and Language Therapists (SALT) and Dietetic Service had well developed, comprehensive guidelines for investigating and managing patients prone to aspiration. Those guidelines were disseminated through the wards at Milton Keynes University Hospital and nursing and other staff were appraised of them or at least, should have been. I was disturbed to discover though that there was a lack of understanding of some of those policies and procedures some 22 months or so after the death. The SALT and Dietetic services are provided by the Central and North West London NHS Trust into the Milton Keynes University Hospital NHS Foundation Trust. It appeared to me that both Trusts were working to a degree in a siloed manner and that closer co-operation and sharing of clinical responsibility would benefit patients in a similar position in the future. ”

Is this part of a recurring concern?

Yes — Unreliable aspiration assessment and prevention.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Siloed working and inadequate sharing of clinical responsibility between the two Trusts

Wider context from the report

“The Speech and Language Therapists (SALT) and Dietetic Service had well developed, comprehensive guidelines for investigating and managing patients prone to aspiration. Those guidelines were disseminated through the wards at Milton Keynes University Hospital and nursing and other staff were appraised of them or at least, should have been. I was disturbed to discover though that there was a lack of understanding of some of those policies and procedures some 22 months or so after the death. The SALT and Dietetic services are provided by the Central and North West London NHS Trust into the Milton Keynes University Hospital NHS Foundation Trust. It appeared to me that both Trusts were working to a degree in a siloed manner and that closer co-operation and sharing of clinical responsibility would benefit patients in a similar position in the future. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Coordinate a safe transition of SALT care with MKUH.

Verbatim wording from the response

“We would like to respectfully clarify that the Dietetic Service is provided by MKUH and therefore our response refers only to the SALT Service. With regard to the criticism of siloed working arrangements, we have been in discussions with MKUH and have concluded that we can improve the service for patients if this is fully run by MKUH. Arrangements have been made with MKUH to transfer the service to them on the 22 October. We believe this change will support more integrated and responsive care, with a single provider responsible for coordinating all relevant services within the hospital. CNWL is working closely with MKUH to ensure a smooth and safe transition of care.”

Source location

Response from Central North West London NHS Foundation Trust
Page 1 · response
Published 14 July 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Transfer the Milton Keynes SALT service to MKUH as the single provider on 22 October 2025.

Verbatim wording from the response

“We would like to respectfully clarify that the Dietetic Service is provided by MKUH and therefore our response refers only to the SALT Service. With regard to the criticism of siloed working arrangements, we have been in discussions with MKUH and have concluded that we can improve the service for patients if this is fully run by MKUH. Arrangements have been made with MKUH to transfer the service to them on the 22 October. We believe this change will support more integrated and responsive care, with a single provider responsible for coordinating all relevant services within the hospital. CNWL is working closely with MKUH to ensure a smooth and safe transition of care.”

Source location

Response from Central North West London NHS Foundation Trust
Page 1 · response
Published 14 July 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide enhanced safe-swallowing training covering referrals, recommendations and practical preparation of compliant drinks and snacks.

Verbatim wording from the response

“The SALT Team continue to provide regular training and support to hospital staff on safe swallowing to enhance their knowledge and understanding. This training has been reviewed to ensure that it provides relevant information to staff about how to identify which patients require a referral to the SALT Team, how to make these referrals and how to ensure that”

Source location

Response from Central North West London NHS Foundation Trust
Page 1 · response
Published 14 July 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Establish a multiprofessional group to develop dysphagia resources for wards and departments.

Verbatim wording from the response

“Actions Taken”

Source location

Response from Milton Keynes University Hospital
Page 2 · response
Published 14 July 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Work with SALT to resolve cross-organisational care-delivery challenges, including access to patient records.

Verbatim wording from the response

“Improved Collaboration with SALT Since the inquest, the Trust has worked closely with the SALT team to address the challenges of delivering care across organisational boundaries. The QIP has identified issues such as access to patient records across different systems, and efforts are underway to resolve these. In April 2025, CNWL served notice regarding the provision of inpatient SALT services. On 9 July 2025, CNWL began a consultation process with SALT staff to transition the service in-house at MKUH. While change can be disruptive, we believe this move will improve efficiency and ultimately enhance patient care. I trust this response provides the necessary assurance that MKUH has acknowledged and acted upon the failings identified in the Regulation 28 Report concerning Mr Cassin’s death. On a personal note, as the new Chief Nurse, I was deeply saddened by Mr Cassin’s passing.”

Source location

Response from Milton Keynes University Hospital
Page 3 · response
Published 14 July 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review current nutritional and dysphagia training.

Verbatim wording from the response

“In Progress:”

Source location

Response from Milton Keynes University Hospital
Page 2 · response
Published 14 July 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Introduce practical training on special-diet textures and preparation.

Verbatim wording from the response

“Planned:”

Source location

Response from Milton Keynes University Hospital
Page 2 · response
Published 14 July 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Issue a clinical-leader call to action on diet, fluid management and staff training responsibilities.

Verbatim wording from the response

“Following the inquest, the Chief Nurse issued a ‘call to action’ email to all clinical ward leaders, reminding them of their responsibilities regarding diet and fluid management and the importance of staff training. This coincided with the release of the updated ‘thickened fluids’ posters.”

Source location

Response from Milton Keynes University Hospital
Page 2 · response
Published 14 July 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Introduce an electronic SALT referral process to standardise referral information and prioritisation.

Verbatim wording from the response

“Actions Taken”

Source location

Response from Milton Keynes University Hospital
Page 2 · response
Published 14 July 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Ensure staff understand thickened-fluids guidance and can identify and prepare appropriate diets.

Verbatim wording from the response

“Actions Taken”

Source location

Response from Milton Keynes University Hospital
Page 2 · response
Published 14 July 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop a dedicated dysphagia policy.

Verbatim wording from the response

“Planned:”

Source location

Response from Milton Keynes University Hospital
Page 2 · response
Published 14 July 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Deliver Fundamentals of Care training for clinical staff, including nutrition, hydration and special-diet content.

Verbatim wording from the response

“Training and Education The Trust is delivering a Fundamentals of Care training programme for all clinical staff. Each month, a different topic is covered through 7-minute learning sessions and ward-based discussions. Topics include:”

Source location

Response from Milton Keynes University Hospital
Page 3 · response
Published 14 July 2025

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

MKUH provides the Dietetic Service, so responsibility for dietetic-service concerns lies with MKUH rather than CNWL.

Verbatim wording from the response

“We would like to respectfully clarify that the Dietetic Service is provided by MKUH and therefore our response refers only to the SALT Service. With regard to the criticism of siloed working arrangements, we have been in discussions with MKUH and have concluded that we can improve the service for patients if this is fully run by MKUH. Arrangements have been made with MKUH to transfer the service to them on the 22 October. We believe this change will support more integrated and responsive care, with a single provider responsible for coordinating all relevant services within the hospital. CNWL is working closely with MKUH to ensure a smooth and safe transition of care.”

Source location

Response from Central North West London NHS Foundation Trust
Page 1 · response
Published 14 July 2025

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Responsibility for delivering the SALT Service at MKUH will transfer fully to MKUH as the single coordinating provider.

Verbatim wording from the response

“We would like to respectfully clarify that the Dietetic Service is provided by MKUH and therefore our response refers only to the SALT Service. With regard to the criticism of siloed working arrangements, we have been in discussions with MKUH and have concluded that we can improve the service for patients if this is fully run by MKUH. Arrangements have been made with MKUH to transfer the service to them on the 22 October. We believe this change will support more integrated and responsive care, with a single provider responsible for coordinating all relevant services within the hospital. CNWL is working closely with MKUH to ensure a smooth and safe transition of care.”

Source location

Response from Central North West London NHS Foundation Trust
Page 1 · response
Published 14 July 2025

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implemented dysphagia-care measures are considered sufficient to fulfil the Regulation 28 requirements and ensure safe, appropriate care.

Verbatim wording from the response

“Prior to and following the conclusion of the inquest, the Trust has implemented a number of measures to ensure appropriate processes are in place for the care of patients with dysphagia. I believe these actions fulfil the requirements set out in the Regulation 28 Report and, most importantly, will ensure that patients with dysphagia receive safe, appropriate care from well-informed and trained staff.”

Source location

Response from Milton Keynes University Hospital
Page 1 · response
Published 14 July 2025

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.13

  1. 1

    Use an electronic SALT referral process to standardise referrals and enable effective triage.

    Stated by Central and North West London NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 14 July 2025.
  2. 2

    Provide immediate incident feedback and route recorded SALT incidents to MKUH systems within one working day for timely review.

    Stated by Central and North West London NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 14 July 2025.
  3. 3

    Update dysphagia diet leaflets and clarify patient-specific yellow bedside swallowing signs through the quality-improvement initiative with MKUH.

    Stated by Central and North West London NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 14 July 2025.
  4. 4

    Refine the audit programme to include compliance with special diets.

    Stated by Milton Keynes University Hospital NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 14 July 2025.
  5. 5

    Require healthcare support workers to complete the Care Certificate, including diet and nutrition training.

    Stated by Milton Keynes University Hospital NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 14 July 2025.
  6. 6

    Install bedside communication whiteboards highlighting individual dietary and other patient needs.

    Stated by Milton Keynes University Hospital NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 14 July 2025.
  7. 7

    Engage a person with dysphagia to support quality-improvement and training development.

    Stated by Milton Keynes University Hospital NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 14 July 2025.
  8. 8

    Redesign and distribute thickened-fluids guidance posters across inpatient clinical areas.

    Stated by Milton Keynes University Hospital NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 14 July 2025.
  9. 9

    Design an Emergency Department referral process for access to SALT services.

    Stated by Milton Keynes University Hospital NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 14 July 2025.
  10. 10

    Implement patient surveys and audits to assess the quality-improvement programme’s impact.

    Stated by Milton Keynes University Hospital NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 14 July 2025.
  11. 11

    Develop an eating, drinking and swallowing support kit.

    Stated by Milton Keynes University Hospital NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 14 July 2025.
  12. 12

    Conduct multidisciplinary quality and safety walkabouts focused on dysphagia management across all wards.

    Stated by Milton Keynes University Hospital NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 14 July 2025.
  13. 13

    Trial a QR-code system to inform catering of patient preferences.

    Stated by Milton Keynes University Hospital NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 14 July 2025.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Use an electronic SALT referral process to standardise referrals and enable effective triage.

Verbatim wording from the response

“The SALT Team continue to assess patients on the wards at MKUH and work closely with their hospital colleagues as part of this. A new, electronic, referral process to the SALT team has been implemented to ensure that referrals are standardised and can be triaged effectively. In the event of a clinical incident immediate feedback is provided to the ward staff. Any incidents are recorded by CNWL staff on the CNWL Datix incident reporting system, they are sent to MKUH within 1 working day and entered into the hospital RADAR (incident reporting) system for timely review by MKUH.”

Source location

Response from Central North West London NHS Foundation Trust
Page 2 · response
Published 14 July 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide immediate incident feedback and route recorded SALT incidents to MKUH systems within one working day for timely review.

Verbatim wording from the response

“The SALT Team continue to assess patients on the wards at MKUH and work closely with their hospital colleagues as part of this. A new, electronic, referral process to the SALT team has been implemented to ensure that referrals are standardised and can be triaged effectively. In the event of a clinical incident immediate feedback is provided to the ward staff. Any incidents are recorded by CNWL staff on the CNWL Datix incident reporting system, they are sent to MKUH within 1 working day and entered into the hospital RADAR (incident reporting) system for timely review by MKUH.”

Source location

Response from Central North West London NHS Foundation Trust
Page 2 · response
Published 14 July 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Update dysphagia diet leaflets and clarify patient-specific yellow bedside swallowing signs through the quality-improvement initiative with MKUH.

Verbatim wording from the response

“In addition to this, the Speech and Language Therapy team are actively working with MKUH on a quality improvement initiative focused on enhancing the care of patients with dysphagia. This has included updating the leaflets describing the International Dysphagia Diet Standardisation (IDDSI) levels and in particular providing more specific information about the types of food allowed, as well as making the yellow bedside signs that provide patient-specific swallowing recommendations clearer.”

Source location

Response from Central North West London NHS Foundation Trust
Page 2 · response
Published 14 July 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Refine the audit programme to include compliance with special diets.

Verbatim wording from the response

“In Progress:”

Source location

Response from Milton Keynes University Hospital
Page 2 · response
Published 14 July 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Require healthcare support workers to complete the Care Certificate, including diet and nutrition training.

Verbatim wording from the response

“The nutrition and hydration module reinforces the importance of special diets and the preparation of thickened fluids. All healthcare support workers are also required to complete the Care Certificate, which includes training on diet and nutrition.”

Source location

Response from Milton Keynes University Hospital
Page 3 · response
Published 14 July 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Install bedside communication whiteboards highlighting individual dietary and other patient needs.

Verbatim wording from the response

“The Trust is also investing in new bedside communication whiteboards, designed with input from SALT and Dietetics. These boards will highlight individual patient needs, including dietary requirements, and are expected to be in place by December 2025.”

Source location

Response from Milton Keynes University Hospital
Page 3 · response
Published 14 July 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Engage a person with dysphagia to support quality-improvement and training development.

Verbatim wording from the response

“In Progress:”

Source location

Response from Milton Keynes University Hospital
Page 2 · response
Published 14 July 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Redesign and distribute thickened-fluids guidance posters across inpatient clinical areas.

Verbatim wording from the response

“Actions Taken”

Source location

Response from Milton Keynes University Hospital
Page 2 · response
Published 14 July 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Design an Emergency Department referral process for access to SALT services.

Verbatim wording from the response

“Planned:”

Source location

Response from Milton Keynes University Hospital
Page 2 · response
Published 14 July 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement patient surveys and audits to assess the quality-improvement programme’s impact.

Verbatim wording from the response

“Planned:”

Source location

Response from Milton Keynes University Hospital
Page 2 · response
Published 14 July 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop an eating, drinking and swallowing support kit.

Verbatim wording from the response

“In Progress:”

Source location

Response from Milton Keynes University Hospital
Page 2 · response
Published 14 July 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Conduct multidisciplinary quality and safety walkabouts focused on dysphagia management across all wards.

Verbatim wording from the response

“In Progress:”

Source location

Response from Milton Keynes University Hospital
Page 2 · response
Published 14 July 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Trial a QR-code system to inform catering of patient preferences.

Verbatim wording from the response

“In Progress:”

Source location

Response from Milton Keynes University Hospital
Page 2 · response
Published 14 July 2025

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026