Report evidence summary
× Source evidence
How this individual concern was interpreted PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.
PFD Monitor interpretation Lack of understanding of aspiration investigation and management policies and procedures
Wider context from the report “The Speech and Language Therapists (SALT) and Dietetic Service had well developed, comprehensive guidelines for investigating and managing patients prone to aspiration. Those guidelines were disseminated through the wards at Milton Keynes University Hospital and nursing and other staff were appraised of them or at least, should have been. I was disturbed to discover though that there was a lack of understanding of some of those policies and procedures some 22 months or so after the death. The SALT and Dietetic services are provided by the Central and North West London NHS Trust into the Milton Keynes University Hospital NHS Foundation Trust. It appeared to me that both Trusts were working to a degree in a siloed manner and that closer co-operation and sharing of clinical responsibility would benefit patients in a similar position in the future.
” Open source report × Source evidence
How this individual concern was interpreted PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.
PFD Monitor interpretation Siloed working and inadequate sharing of clinical responsibility between the two Trusts
Wider context from the report “The Speech and Language Therapists (SALT) and Dietetic Service had well developed, comprehensive guidelines for investigating and managing patients prone to aspiration. Those guidelines were disseminated through the wards at Milton Keynes University Hospital and nursing and other staff were appraised of them or at least, should have been. I was disturbed to discover though that there was a lack of understanding of some of those policies and procedures some 22 months or so after the death. The SALT and Dietetic services are provided by the Central and North West London NHS Trust into the Milton Keynes University Hospital NHS Foundation Trust. It appeared to me that both Trusts were working to a degree in a siloed manner and that closer co-operation and sharing of clinical responsibility would benefit patients in a similar position in the future.
” Is this part of a recurring concern? No recurring-concern membership is currently published.
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Coordinate a safe transition of SALT care with MKUH.
Verbatim wording from the response “We would like to respectfully clarify that the Dietetic Service is provided by MKUH and therefore our response refers only to the SALT Service. With regard to the criticism of siloed working arrangements, we have been in discussions with MKUH and have concluded that we can improve the service for patients if this is fully run by MKUH. Arrangements have been made with MKUH to transfer the service to them on the 22 October. We believe this change will support more integrated and responsive care, with a single provider responsible for coordinating all relevant services within the hospital. CNWL is working closely with MKUH to ensure a smooth and safe transition of care.”
Source location Response from Central North West London NHS Foundation Trust Page 1 · response Published 14 July 2025
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Use an electronic SALT referral process to standardise referrals and enable effective triage.
Verbatim wording from the response “The SALT Team continue to assess patients on the wards at MKUH and work closely with their hospital colleagues as part of this. A new, electronic, referral process to the SALT team has been implemented to ensure that referrals are standardised and can be triaged effectively. In the event of a clinical incident immediate feedback is provided to the ward staff. Any incidents are recorded by CNWL staff on the CNWL Datix incident reporting system, they are sent to MKUH within 1 working day and entered into the hospital RADAR (incident reporting) system for timely review by MKUH.”
Source location Response from Central North West London NHS Foundation Trust Page 2 · response Published 14 July 2025
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Transfer the Milton Keynes SALT service to MKUH as the single provider on 22 October 2025.
Verbatim wording from the response “We would like to respectfully clarify that the Dietetic Service is provided by MKUH and therefore our response refers only to the SALT Service. With regard to the criticism of siloed working arrangements, we have been in discussions with MKUH and have concluded that we can improve the service for patients if this is fully run by MKUH. Arrangements have been made with MKUH to transfer the service to them on the 22 October. We believe this change will support more integrated and responsive care, with a single provider responsible for coordinating all relevant services within the hospital. CNWL is working closely with MKUH to ensure a smooth and safe transition of care.”
Source location Response from Central North West London NHS Foundation Trust Page 1 · response Published 14 July 2025
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Provide enhanced safe-swallowing training covering referrals, recommendations and practical preparation of compliant drinks and snacks.
Verbatim wording from the response “The SALT Team continue to provide regular training and support to hospital staff on safe swallowing to enhance their knowledge and understanding. This training has been reviewed to ensure that it provides relevant information to staff about how to identify which patients require a referral to the SALT Team, how to make these referrals and how to ensure that”
Source location Response from Central North West London NHS Foundation Trust Page 1 · response Published 14 July 2025
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Provide immediate incident feedback and route recorded SALT incidents to MKUH systems within one working day for timely review.
Verbatim wording from the response “The SALT Team continue to assess patients on the wards at MKUH and work closely with their hospital colleagues as part of this. A new, electronic, referral process to the SALT team has been implemented to ensure that referrals are standardised and can be triaged effectively. In the event of a clinical incident immediate feedback is provided to the ward staff. Any incidents are recorded by CNWL staff on the CNWL Datix incident reporting system, they are sent to MKUH within 1 working day and entered into the hospital RADAR (incident reporting) system for timely review by MKUH.”
Source location Response from Central North West London NHS Foundation Trust Page 2 · response Published 14 July 2025
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Update dysphagia diet leaflets and clarify patient-specific yellow bedside swallowing signs through the quality-improvement initiative with MKUH.
Verbatim wording from the response “In addition to this, the Speech and Language Therapy team are actively working with MKUH on a quality improvement initiative focused on enhancing the care of patients with dysphagia. This has included updating the leaflets describing the International Dysphagia Diet Standardisation (IDDSI) levels and in particular providing more specific information about the types of food allowed, as well as making the yellow bedside signs that provide patient-specific swallowing recommendations clearer.”
Source location Response from Central North West London NHS Foundation Trust Page 2 · response Published 14 July 2025
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Establish a multiprofessional group to develop dysphagia resources for wards and departments.
Verbatim wording from the response “Actions Taken”
Source location Response from Milton Keynes University Hospital Page 2 · response Published 14 July 2025
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Refine the audit programme to include compliance with special diets.
Verbatim wording from the response “In Progress:”
Source location Response from Milton Keynes University Hospital Page 2 · response Published 14 July 2025
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Work with SALT to resolve cross-organisational care-delivery challenges, including access to patient records.
Verbatim wording from the response “Improved Collaboration with SALT
Since the inquest, the Trust has worked closely with the SALT team to address the challenges of delivering care across organisational boundaries. The QIP has identified issues such as access to patient records across different systems, and efforts are underway to resolve these.
In April 2025, CNWL served notice regarding the provision of inpatient SALT services. On 9 July 2025, CNWL began a consultation process with SALT staff to transition the service in-house at MKUH. While change can be disruptive, we believe this move will improve efficiency and ultimately enhance patient care.
I trust this response provides the necessary assurance that MKUH has acknowledged and acted upon the failings identified in the Regulation 28 Report concerning Mr Cassin’s death.
On a personal note, as the new Chief Nurse, I was deeply saddened by Mr Cassin’s passing.”
Source location Response from Milton Keynes University Hospital Page 3 · response Published 14 July 2025
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Require healthcare support workers to complete the Care Certificate, including diet and nutrition training.
Verbatim wording from the response “The nutrition and hydration module reinforces the importance of special diets and the preparation of thickened fluids. All healthcare support workers are also required to complete the Care Certificate, which includes training on diet and nutrition.”
Source location Response from Milton Keynes University Hospital Page 3 · response Published 14 July 2025
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Install bedside communication whiteboards highlighting individual dietary and other patient needs.
Verbatim wording from the response “The Trust is also investing in new bedside communication whiteboards, designed with input from SALT and Dietetics. These boards will highlight individual patient needs, including dietary requirements, and are expected to be in place by December 2025.”
Source location Response from Milton Keynes University Hospital Page 3 · response Published 14 July 2025
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Engage a person with dysphagia to support quality-improvement and training development.
Verbatim wording from the response “In Progress:”
Source location Response from Milton Keynes University Hospital Page 2 · response Published 14 July 2025
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Redesign and distribute thickened-fluids guidance posters across inpatient clinical areas.
Verbatim wording from the response “Actions Taken”
Source location Response from Milton Keynes University Hospital Page 2 · response Published 14 July 2025
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Review current nutritional and dysphagia training.
Verbatim wording from the response “In Progress:”
Source location Response from Milton Keynes University Hospital Page 2 · response Published 14 July 2025
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Design an Emergency Department referral process for access to SALT services.
Verbatim wording from the response “Planned:”
Source location Response from Milton Keynes University Hospital Page 2 · response Published 14 July 2025
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Introduce practical training on special-diet textures and preparation.
Verbatim wording from the response “Planned:”
Source location Response from Milton Keynes University Hospital Page 2 · response Published 14 July 2025
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Issue a clinical-leader call to action on diet, fluid management and staff training responsibilities.
Verbatim wording from the response “Following the inquest, the Chief Nurse issued a ‘call to action’ email to all clinical ward leaders, reminding them of their responsibilities regarding diet and fluid management and the importance of staff training. This coincided with the release of the updated ‘thickened fluids’ posters.”
Source location Response from Milton Keynes University Hospital Page 2 · response Published 14 July 2025
Open published response
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Introduce an electronic SALT referral process to standardise referral information and prioritisation.
Verbatim wording from the response “Actions Taken”
Source location Response from Milton Keynes University Hospital Page 2 · response Published 14 July 2025
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Ensure staff understand thickened-fluids guidance and can identify and prepare appropriate diets.
Verbatim wording from the response “Actions Taken”
Source location Response from Milton Keynes University Hospital Page 2 · response Published 14 July 2025
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Develop a dedicated dysphagia policy.
Verbatim wording from the response “Planned:”
Source location Response from Milton Keynes University Hospital Page 2 · response Published 14 July 2025
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Deliver Fundamentals of Care training for clinical staff, including nutrition, hydration and special-diet content.
Verbatim wording from the response “Training and Education
The Trust is delivering a Fundamentals of Care training programme for all clinical staff. Each month, a different topic is covered through 7-minute learning sessions and ward-based discussions. Topics include:”
Source location Response from Milton Keynes University Hospital Page 3 · response Published 14 July 2025
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Implement patient surveys and audits to assess the quality-improvement programme’s impact.
Verbatim wording from the response “Planned:”
Source location Response from Milton Keynes University Hospital Page 2 · response Published 14 July 2025
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Develop an eating, drinking and swallowing support kit.
Verbatim wording from the response “In Progress:”
Source location Response from Milton Keynes University Hospital Page 2 · response Published 14 July 2025
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Conduct multidisciplinary quality and safety walkabouts focused on dysphagia management across all wards.
Verbatim wording from the response “In Progress:”
Source location Response from Milton Keynes University Hospital Page 2 · response Published 14 July 2025
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Trial a QR-code system to inform catering of patient preferences.
Verbatim wording from the response “In Progress:”
Source location Response from Milton Keynes University Hospital Page 2 · response Published 14 July 2025
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Source evidence
How this respondent position was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation MKUH provides the Dietetic Service, so responsibility for dietetic-service concerns lies with MKUH rather than CNWL.
Verbatim wording from the response “We would like to respectfully clarify that the Dietetic Service is provided by MKUH and therefore our response refers only to the SALT Service. With regard to the criticism of siloed working arrangements, we have been in discussions with MKUH and have concluded that we can improve the service for patients if this is fully run by MKUH. Arrangements have been made with MKUH to transfer the service to them on the 22 October. We believe this change will support more integrated and responsive care, with a single provider responsible for coordinating all relevant services within the hospital. CNWL is working closely with MKUH to ensure a smooth and safe transition of care.”
Source location Response from Central North West London NHS Foundation Trust Page 1 · response Published 14 July 2025
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Source evidence
How this respondent position was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Responsibility for delivering the SALT Service at MKUH will transfer fully to MKUH as the single coordinating provider.
Verbatim wording from the response “We would like to respectfully clarify that the Dietetic Service is provided by MKUH and therefore our response refers only to the SALT Service. With regard to the criticism of siloed working arrangements, we have been in discussions with MKUH and have concluded that we can improve the service for patients if this is fully run by MKUH. Arrangements have been made with MKUH to transfer the service to them on the 22 October. We believe this change will support more integrated and responsive care, with a single provider responsible for coordinating all relevant services within the hospital. CNWL is working closely with MKUH to ensure a smooth and safe transition of care.”
Source location Response from Central North West London NHS Foundation Trust Page 1 · response Published 14 July 2025
Open published response
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Source evidence
How this respondent position was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Implemented dysphagia-care measures are considered sufficient to fulfil the Regulation 28 requirements and ensure safe, appropriate care.
Verbatim wording from the response “Prior to and following the conclusion of the inquest, the Trust has implemented a number of measures to ensure appropriate processes are in place for the care of patients with dysphagia. I believe these actions fulfil the requirements set out in the Regulation 28 Report and, most importantly, will ensure that patients with dysphagia receive safe, appropriate care from well-informed and trained staff.”
Source location Response from Milton Keynes University Hospital Page 1 · response Published 14 July 2025
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