PFD report

Rebecca Claire Pykett · Prevention of Future Deaths report

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Issued 17 Jul 2021•Stoke-on-Trent and North Staffordshire

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

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Concerns
2

Raised in this report

Recipients
2

Named on the report

Responses found
2

Of 2 recipients

Stated actions
13

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised2

  1. Failure to ensure allocation of an appropriate Care Co-Ordinator
    Part of recurring concern: Unreliable care-coordinator provision and cover for mental health service users
  2. Failure of Care Co-Ordinators to carry out required care coordination tasks
    Part of recurring concern: Unreliable care-coordinator provision and cover for mental health service users
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.9

  1. Action

    Develop and roll out a training package defining staff roles and responsibilities alongside the revised policy.

    Stated by North Staffordshire Combined Healthcare NHS TrustStated plannedThe respondent said that this action was planned when they made their response on 9 August 2021.
  2. Action

    Develop and ratify standard operating procedures covering referral, triage and Care Coordinator allocation.

    Stated by North Staffordshire Combined Healthcare NHS TrustStated plannedThe respondent said that this action was planned when they made their response on 9 August 2021.
  3. Action

    Implement procedures ensuring Care Coordinator allocation complies with the Trust Care Management Policy.

    Stated by North Staffordshire Combined Healthcare NHS TrustStated completedThe respondent said that this action was complete when they made their response on 9 August 2021.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.2

  1. Position

    Care coordinators are allocated according to assessed clinical need, rather than routinely or merely to satisfy the electronic record system.

    Stated by North Staffordshire Combined Healthcare NHS TrustDisputes the concernThe respondent disagreed with part of the concern or the basis for it.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to ensure allocation of an appropriate Care Co-Ordinator

Wider context from the report

“(1) During the course of the inquest evidence was heard in regard to the fact that each patient who is under the care of the CMHT should be allocated a Care Co-Ordinator. This Care Co-Ordinator will be responsible for co-ordinating the care that each CMHT patient will receive. (2) The allocation of the Care Co-Ordinator was of concern as there was no system to ensure that a Care Co-Ordinator was actually being allocated into this role. What was taking place was that a clinician was being chosen, in Rebecca Pyketts case, her Consultant Psychiatrist who was no, in fact carrying out the role, and tasks expected as a care co-ordinator. (3) An example would be that the allocated Care Co-Ordinator should be allocated within 5 days, see their patient within 5 days, and complete a care plan. This did not happen in Rebecca Pyketts’ case. (4) It appears that there was routine allocation of the allocated Consultant Psychiatrists as care co-ordinator. The reason behind this routine allocation was that Lorenzo (the patient record keeping system employed by the north Staffordshire Combined Healthcare NHS Foundation Trust), required this box to be filled in. Therefore the allocation of the Care Co-Ordinator was being dealt with as a “box ticking” exercise, to satisfy the record keeping system. (5) Once allocated, in this way, it ws clear from the evidence that was produced at inquest that no such role was carried out by the Care Co-Ordinator. ”

Is this part of a recurring concern?

Yes — Unreliable care-coordinator provision and cover for mental health service users.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure of Care Co-Ordinators to carry out required care coordination tasks

Wider context from the report

“(1) During the course of the inquest evidence was heard in regard to the fact that each patient who is under the care of the CMHT should be allocated a Care Co-Ordinator. This Care Co-Ordinator will be responsible for co-ordinating the care that each CMHT patient will receive. (2) The allocation of the Care Co-Ordinator was of concern as there was no system to ensure that a Care Co-Ordinator was actually being allocated into this role. What was taking place was that a clinician was being chosen, in Rebecca Pyketts case, her Consultant Psychiatrist who was no, in fact carrying out the role, and tasks expected as a care co-ordinator. (3) An example would be that the allocated Care Co-Ordinator should be allocated within 5 days, see their patient within 5 days, and complete a care plan. This did not happen in Rebecca Pyketts’ case. (4) It appears that there was routine allocation of the allocated Consultant Psychiatrists as care co-ordinator. The reason behind this routine allocation was that Lorenzo (the patient record keeping system employed by the north Staffordshire Combined Healthcare NHS Foundation Trust), required this box to be filled in. Therefore the allocation of the Care Co-Ordinator was being dealt with as a “box ticking” exercise, to satisfy the record keeping system. (5) Once allocated, in this way, it ws clear from the evidence that was produced at inquest that no such role was carried out by the Care Co-Ordinator. ”

Is this part of a recurring concern?

Yes — Unreliable care-coordinator provision and cover for mental health service users.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop and roll out a training package defining staff roles and responsibilities alongside the revised policy.

Verbatim wording from the response

“Action: In conjunction with the policy review a training package will be developed which outlines the roles and responsibilities of staff. This to be rolled out to support the implementation of the revised policy.”

Source location

2021-0264-Response-from-North-Staffordshire-Combined-Healthcare_Published
Page 5 · response
Published 9 August 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop and ratify standard operating procedures covering referral, triage and Care Coordinator allocation.

Verbatim wording from the response

“During the course of the inquest evidence was heard in regard to the fact that each patient who is under the care of the CMHT should be allocated a Care Co-Ordinator. This Care Co-Ordinator will be responsible for co-ordinating the care that each CMHT patient will receive. | 2 | Standing Operating procedures will be developed which will encompass the referral, triage and care coordinator allocation processes as identified through the process mapping exercise. | ████████ | October 31st 2021 | SOP will be ratified at directorate and trust level. The reports referred to in action 3 will provide assurance that standards are being met.”

Source location

2021-0264-Response-from-North-Staffordshire-Combined-Healthcare_Published
Page 4 · response
Published 9 August 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement procedures ensuring Care Coordinator allocation complies with the Trust Care Management Policy.

Verbatim wording from the response

“(1) The revised Trust Care Management Policy provides details on the role of the Care Co-ordinator being responsible for co-ordinating patient care. On receipt of this notice, we reviewed our practice to provide assurance that there were no gaps in Care Co-ordinator provision. I can confirm that procedures have been implemented since the incident to ensure that the Trust policy is adhered to. This is monitored and reviewed on a monthly basis at internal performance meetings.”

Source location

2021-0264-Response-from-North-Staffordshire-Combined-Healthcare_Published
Page 2 · response
Published 9 August 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review the Care Management Policy to clarify required standards and support Community Mental Health Framework implementation.

Verbatim wording from the response

“As the transformation process progresses there is a need to review our current policy in light of the above requirements whilst maintaining the standards that are embedded within the current CPA framework.”

Source location

2021-0264-Response-from-North-Staffordshire-Combined-Healthcare_Published
Page 3 · response
Published 9 August 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Undertake process mapping to identify consistent Care Coordinator allocation practice and document existing developments.

Verbatim wording from the response

“During the course of the inquest evidence was heard in regard to the fact that each patient who is under the care of the CMHT should be allocated a Care Co-Ordinator. This Care Co-Ordinator will be responsible for co-ordinating the care that each CMHT patient will receive. | 1 | A process mapping exercise will be undertaken to ensure that there is consistency in practice and no gaps in the process. This will capture the developments in practice that have been implemented but for which we currently have no documented procedure. | ████████ | October 4th 2021 | NA”

Source location

2021-0264-Response-from-North-Staffordshire-Combined-Healthcare_Published
Page 4 · response
Published 9 August 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Train Care Coordinators on required allocation, assessment, care planning and review standards.

Verbatim wording from the response

“(3) The revised Trust Care Management Policy provides expectation in terms of the timeframes required for allocation, assessment, care planning and review (see appendix 1). Training for all Care Co-ordinators has taken place to ensure that staff are aware of the full requirements of their role. Assurance that this process is followed is monitored through the weekly review of compliance reports, overseen by Team Leaders. This data is further reviewed at Service Manager and Associate Director Level with accountability being provided through Monthly Performance Review sessions with the Executive team.”

Source location

2021-0264-Response-from-North-Staffordshire-Combined-Healthcare_Published
Page 2 · response
Published 9 August 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide additional training clarifying Care Coordinator role expectations.

Verbatim wording from the response

“(2) Since this incident, we have reviewed our processes and procedures and have clarified the expectations associated with the role of Care Co-ordinator through additional training. Weekly reports are reviewed by the Team Leaders to monitor the performance of all staff allocated as Care Co-ordinators. Individual staff members are provided with information pertaining to their individual case load with the expectation that they will address any outstanding issues, the following week’s report provide assurance that this has been done.”

Source location

2021-0264-Response-from-North-Staffordshire-Combined-Healthcare_Published
Page 2 · response
Published 9 August 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Allocate Care Coordinators according to assessed clinical need and record the allocation in the electronic patient record.

Verbatim wording from the response

“(4) Care Co-ordinators are allocated according to the patients assessed clinical needs. For many patients, it is appropriate that a consultant psychiatrist fulfils the role of a Care Co-ordinator should the patient remain on standard care. This is recorded in the Electronic Patient Record (EPR) using the Care Programme Approach (CPA) determination tool or the individual’s core assessment. The allocated Care Co-ordinator may change should the individual needs of the patient change. Therefore, the Trust can confirm that this is not treated as a “box ticking” exercise. This process is aligned to the Trust Policy.”

Source location

2021-0264-Response-from-North-Staffordshire-Combined-Healthcare_Published
Page 2 · response
Published 9 August 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Monitor Care Coordinator performance and compliance through weekly reports and management performance reviews.

Verbatim wording from the response

“(2) Since this incident, we have reviewed our processes and procedures and have clarified the expectations associated with the role of Care Co-ordinator through additional training. Weekly reports are reviewed by the Team Leaders to monitor the performance of all staff allocated as Care Co-ordinators. Individual staff members are provided with information pertaining to their individual case load with the expectation that they will address any outstanding issues, the following week’s report provide assurance that this has been done.”

Source location

2021-0264-Response-from-North-Staffordshire-Combined-Healthcare_Published
Page 2 · response
Published 9 August 2021

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Care coordinators are allocated according to assessed clinical need, rather than routinely or merely to satisfy the electronic record system.

Verbatim wording from the response

“(4) Care Co-ordinators are allocated according to the patients assessed clinical needs. For many patients, it is appropriate that a consultant psychiatrist fulfils the role of a Care Co-ordinator should the patient remain on standard care. This is recorded in the Electronic Patient Record (EPR) using the Care Programme Approach (CPA) determination tool or the individual’s core assessment. The allocated Care Co-ordinator may change should the individual needs of the patient change. Therefore, the Trust can confirm that this is not treated as a “box ticking” exercise. This process is aligned to the Trust Policy.”

Source location

2021-0264-Response-from-North-Staffordshire-Combined-Healthcare_Published
Page 2 · response
Published 9 August 2021

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The reported five-day allocation, patient contact and care-plan requirements are not stated in the current Trust Care Management Policy.

Verbatim wording from the response

“Action 4 Finding: An example would be that the allocated Care Co-Ordinator should be allocated within 5 days, see their patient within 5 days, and complete a care plan. This did not happen in Rebecca Pykett’s case.”

Source location

2021-0264-Response-from-North-Staffordshire-Combined-Healthcare_Published
Page 5 · response
Published 9 August 2021

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.4

  1. 1

    Provide a formal response and next steps after reviewing consultation responses on the community mental health waiting-time standard.

    Stated by NHS England and NHS Improvement (NHSEIStated plannedThe respondent said that this action was planned when they made their response on 9 August 2021.
  2. 2

    Work with NHSX to improve digital systems and electronic patient records in mental health services.

    Stated by NHS England and NHS Improvement (NHSEIStated in progressThe respondent said that this action was in progress when they made their response on 9 August 2021.
  3. 3

    Develop a four-week waiting-time standard for community mental health services.

    Stated by NHS England and NHS Improvement (NHSEIStated in progressThe respondent said that this action was in progress when they made their response on 9 August 2021.
  4. 4

    Fund local areas to develop and begin delivering integrated primary and community mental health models for adults with severe mental health problems.

    Stated by NHS England and NHS Improvement (NHSEIStated in progressThe respondent said that this action was in progress when they made their response on 9 August 2021.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide a formal response and next steps after reviewing consultation responses on the community mental health waiting-time standard.

Verbatim wording from the response

“We acknowledge the historic treatment gaps for people with severe mental health problems and are committed to addressing this through the work set out above, as well as through the Clinical Review of Access Standards. Accessing care in a timely way is an important factor in improving outcomes for patients and NHSEI is developing a 4 week waiting time standard for community mental health. A consultation on this standard has just closed and pending a review of the responses, NHSEI will provide a formal response and next steps.”

Source location

2021-0264-Response-from-NHS-England-and-NHS-Improvement_Published
Page 3 · response
Published 9 August 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Work with NHSX to improve digital systems and electronic patient records in mental health services.

Verbatim wording from the response

“We are working with NHSX to support improvements in the use of digital systems, including Electronic Patient Records in mental health services. In 2020/21 £30million was invested to support the digitisation of mental health providers. A significant portion of this funding was to improve digital infrastructure and provide hardware for services to improve their digital and remote care offer. In 2021/22 a further £50million is being allocated to improve digital capability mental health providers including improving Electronic Patient Records.”

Source location

2021-0264-Response-from-NHS-England-and-NHS-Improvement_Published
Page 2 · response
Published 9 August 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop a four-week waiting-time standard for community mental health services.

Verbatim wording from the response

“We acknowledge the historic treatment gaps for people with severe mental health problems and are committed to addressing this through the work set out above, as well as through the Clinical Review of Access Standards. Accessing care in a timely way is an important factor in improving outcomes for patients and NHSEI is developing a 4 week waiting time standard for community mental health. A consultation on this standard has just closed and pending a review of the responses, NHSEI will provide a formal response and next steps.”

Source location

2021-0264-Response-from-NHS-England-and-NHS-Improvement_Published
Page 3 · response
Published 9 August 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Fund local areas to develop and begin delivering integrated primary and community mental health models for adults with severe mental health problems.

Verbatim wording from the response

“All local areas have received funding to develop and begin delivering new models of care that integrate primary care and community mental health services for adults with severe mental health problems. By the end of 2023/24, all areas will have one of”

Source location

2021-0264-Response-from-NHS-England-and-NHS-Improvement_Published
Page 2 · response
Published 9 August 2021

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

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Data last updated 7 September 2026