PFD report

DARREN WRIGHT · Prevention of Future Deaths report

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Issued 2 Feb 2015•Norfolk

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

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Concerns
2

Raised in this report

Recipients
3

Named on the report

Responses found
3

Of 3 recipients

Stated actions
10

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised2

  1. Failure to ensure Code Blue responders know where to go
    Part of recurring concern: Unreliable emergency access arrangements for respondersPart of recurring concern: Unreliable operation of prison Code Blue emergency response
  2. Insufficient availability of recently CPR-trained Prison Officers for emergencies
    Part of recurring concern: Inadequate prison staff training for responding to medical emergencies
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.6

  1. Action

    Develop and introduce a local induction process and checklist to record completion.

    Stated by HCRG Care Services LtdStated in progressThe respondent said that this action was in progress when they made their response on 2 February 2015.
  2. Action

    Provide annual refresher training on prison layout and emergency attendance procedures.

    Stated by HCRG Care Services LtdStated plannedThe respondent said that this action was planned when they made their response on 2 February 2015.
  3. Action

    Arrange for prison officers to meet nurses at the entrance corridor and direct them to medical emergencies during patrol state.

    Stated by HCRG Care Services LtdStated completedThe respondent said that this action was complete when they made their response on 2 February 2015.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.5

  1. Position

    HMP Norwich and Virgin Care have the power to implement the recommendations.

    Stated by Mr Rupert SoamesRedirects responsibilityThe respondent said that another organisation was responsible for deciding or taking action.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to ensure Code Blue responders know where to go

Wider context from the report

“(1) On receiving Code Blue notification the Staff Nurse did not know where to go and had to call on her radio to be found and then taken to the cell; ”

Is this part of a recurring concern?

Yes — Unreliable emergency access arrangements for responders; Unreliable operation of prison Code Blue emergency response.

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Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Insufficient availability of recently CPR-trained Prison Officers for emergencies

Wider context from the report

“(2) The Prison Officers attending Mr Wright had not had recent CPR training. It is understood that due to a lack of resources, CPR training has had to be allocated to certain members of staff only. This will result in gaps in CPR-trained Officers available and able to attend emergencies. ”

Is this part of a recurring concern?

Yes — Inadequate prison staff training for responding to medical emergencies.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop and introduce a local induction process and checklist to record completion.

Verbatim wording from the response

“• The induction process has been reviewed and revised to include ‘shadowing’ time for all new starters and agency staff. To further evidence this, a local induction process and checklist template is being developed and introduced to record an individual’s completion of this process. This will therefore increase the knowledge of our staff in terms of the layout of cells when they are required to attend an emergency. This will be followed up with refresher training on an annual basis.”

Source location

2015-0035-Response-by-Virgin-Care-Services-Limited
Page 2 · response
Published 2 February 2015

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide annual refresher training on prison layout and emergency attendance procedures.

Verbatim wording from the response

“• The induction process has been reviewed and revised to include ‘shadowing’ time for all new starters and agency staff. To further evidence this, a local induction process and checklist template is being developed and introduced to record an individual’s completion of this process. This will therefore increase the knowledge of our staff in terms of the layout of cells when they are required to attend an emergency. This will be followed up with refresher training on an annual basis.”

Source location

2015-0035-Response-by-Virgin-Care-Services-Limited
Page 2 · response
Published 2 February 2015

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Arrange for prison officers to meet nurses at the entrance corridor and direct them to medical emergencies during patrol state.

Verbatim wording from the response

“• A review of the response procedure – the Head of Healthcare at HMP Norwich has met with the Operations Governor within the prison and agreed where a medical emergency arises when the prison is in patrol state, a prison officer will wait for the nurse in the entrance corridor and direct the nurse to the medical emergency. This has already been put into place and a joint protocol will be ratified by both ourselves and HMP Norwich by 31 March 2015. This will ensure that our nurses can be directed to the correct cell to attend to medical emergencies.”

Source location

2015-0035-Response-by-Virgin-Care-Services-Limited
Page 2 · response
Published 2 February 2015

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Revise new-starter and agency-staff induction to include prison-wide shadowing.

Verbatim wording from the response

“In terms of training, all new nurses working in HMP Norwich are required to undergo a two week ‘shadow’ period where they are fully inducted to all areas of the prison. During this time, emergency response kits are highlighted to staff. This amended process for shadowing of new staff was already in place on 1 April 2014 when Virgin Care’s contract to provide the service came into force. Unfortunately, whilst we did consider introducing maps of the prison to assist our staff in locating cell numbers, this is not permitted by the prison governor for security reasons in prisons.”

Source location

2015-0035-Response-by-Virgin-Care-Services-Limited
Page 2 · response
Published 2 February 2015

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Ratify a joint medical-emergency response protocol with HMP Norwich.

Verbatim wording from the response

“• A review of the response procedure – the Head of Healthcare at HMP Norwich has met with the Operations Governor within the prison and agreed where a medical emergency arises when the prison is in patrol state, a prison officer will wait for the nurse in the entrance corridor and direct the nurse to the medical emergency. This has already been put into place and a joint protocol will be ratified by both ourselves and HMP Norwich by 31 March 2015. This will ensure that our nurses can be directed to the correct cell to attend to medical emergencies.”

Source location

2015-0035-Response-by-Virgin-Care-Services-Limited
Page 2 · response
Published 2 February 2015

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Train all permanent night staff to provide first-aid cover during nights and weekends.

Verbatim wording from the response

“In addition to this, all our permanent night staff are trained to ensure adequate cover on nights and weekends.”

Source location

2015-0035-Response-by-Ministry-of-Justice
Page 2 · response
Published 2 February 2015

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

HMP Norwich and Virgin Care have the power to implement the recommendations.

Verbatim wording from the response

“As stated above, Serco does not provide any services to HMP Norwich (either custodial or healthcare). Therefore, the company has no power to implement these recommendations at HMP Norwich. However, we note that the Regulation 28 report has been sent to HMP Norwich and Virgin Care Limited and these parties do have power to implement the recommendations.”

Source location

2015-0035-Response-by-Serco
Page 1 · response
Published 2 February 2015

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Serco no longer provides services at HMP Norwich and has no power to implement the recommendations there.

Verbatim wording from the response

“Whilst at the time of Mr Wright's unfortunate death Serco was the healthcare provider at HMP Norwich, as from 1st April 2014 all responsibility for delivery of healthcare services passed to Virgin Care. Accordingly, Serco no longer have any involvement in service delivery at HMP Norwich.”

Source location

2015-0035-Response-by-Serco
Page 1 · response
Published 2 February 2015

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The concern about prison officers’ access to recent CPR training is outside the healthcare provider’s remit.

Verbatim wording from the response

“(2) The Prison Officers attending Mr Wright had not had recent CPR training. It is understood that due to lack of resource, CPR training has to be allocated to certain members of staff only. This will result in gaps in CPR-trained Officers available and able to attend emergencies”

Source location

2015-0035-Response-by-Virgin-Care-Services-Limited
Page 3 · response
Published 2 February 2015

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Prison maps cannot be introduced because the prison governor does not permit them for security reasons.

Verbatim wording from the response

“In terms of training, all new nurses working in HMP Norwich are required to undergo a two week ‘shadow’ period where they are fully inducted to all areas of the prison. During this time, emergency response kits are highlighted to staff. This amended process for shadowing of new staff was already in place on 1 April 2014 when Virgin Care’s contract to provide the service came into force. Unfortunately, whilst we did consider introducing maps of the prison to assist our staff in locating cell numbers, this is not permitted by the prison governor for security reasons in prisons.”

Source location

2015-0035-Response-by-Virgin-Care-Services-Limited
Page 2 · response
Published 2 February 2015

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Existing first-aid risk assessment, staffing levels, night cover and 24-hour healthcare are considered sufficient to address CPR response risks.

Verbatim wording from the response

“Those in charge of NOMS premises are required to carry out a risk assessment of the first aid needs for their prison. HMP/YOI Norwich has such an assessment in place which takes into account:”

Source location

2015-0035-Response-by-Ministry-of-Justice
Page 1 · response
Published 2 February 2015

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.4

  1. 1

    Use the recommendations to support learning and continuous improvement through Serco’s Safer Custody commitment.

    Stated by Mr Rupert SoamesStated plannedThe respondent said that this action was planned when they made their response on 2 February 2015.
  2. 2

    Provide first-aid-at-work-trained staff at a ratio of one trained person per 50 staff.

    Stated by Norwich PrisonStated completedThe respondent said that this action was complete when they made their response on 2 February 2015.
  3. 3

    Provide 24-hour prison healthcare cover so professional nursing staff can attend serious incidents at any time.

    Stated by Norwich PrisonStated completedThe respondent said that this action was complete when they made their response on 2 February 2015.
  4. 4

    Maintain a prison first-aid needs risk assessment covering staffing, population, hazards, workplace distribution, shift patterns and prisoner self-harm risks.

    Stated by Norwich PrisonStated completedThe respondent said that this action was complete when they made their response on 2 February 2015.

Recipient positions A position is what a recipient says about a concern when they do not describe a specific action.1

  1. 1

    Defibrillator training for all prison staff is not provided because maintaining training currency for every staff member is not reasonably practicable.

    Stated by Norwich PrisonUnable to actThe respondent said that a constraint prevented them from taking the relevant action.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Use the recommendations to support learning and continuous improvement through Serco’s Safer Custody commitment.

Verbatim wording from the response

“As Serco was an Interested Party, the recommendations made will be taken forward and used to aid learning and to effect continuous improvement as part of Serco's Safer Custody commitment.”

Source location

2015-0035-Response-by-Serco
Page 1 · response
Published 2 February 2015

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide first-aid-at-work-trained staff at a ratio of one trained person per 50 staff.

Verbatim wording from the response

“The regulations give general guidance on the number of first aiders that may be required in workplaces. HMP/YOI Norwich operates within the existing advice which is one first aid at work trained per 50 staff.”

Source location

2015-0035-Response-by-Ministry-of-Justice
Page 2 · response
Published 2 February 2015

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide 24-hour prison healthcare cover so professional nursing staff can attend serious incidents at any time.

Verbatim wording from the response

“I would also like to point out that Norwich Prison has a very significant Healthcare team, providing 24 hour healthcare cover within the Prison. This puts us in a position that professional nursing staff are able to attend any serious incident very quickly at any time of the day or night.”

Source location

2015-0035-Response-by-Ministry-of-Justice
Page 2 · response
Published 2 February 2015

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Maintain a prison first-aid needs risk assessment covering staffing, population, hazards, workplace distribution, shift patterns and prisoner self-harm risks.

Verbatim wording from the response

“Those in charge of NOMS premises are required to carry out a risk assessment of the first aid needs for their prison. HMP/YOI Norwich has such an assessment in place which takes into account:”

Source location

2015-0035-Response-by-Ministry-of-Justice
Page 1 · response
Published 2 February 2015

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Defibrillator training for all prison staff is not provided because maintaining training currency for every staff member is not reasonably practicable.

Verbatim wording from the response

“At this present time there is no requirement in the First Aid Regulations or Guidance to provide AEDs in the workplace, therefore we do not provide defibrillator training to staff.”

Source location

2015-0035-Response-by-Ministry-of-Justice
Page 2 · response
Published 2 February 2015

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
3/3

Data last updated 7 September 2026