PFD report

Geoffrey John MOYSE · Prevention of Future Deaths report

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Issued 19 Feb 2016•Brighton and Hove

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
3

Raised in this report

Recipients
4

Named on the report

Responses found
2

Of 4 recipients

Stated actions
17

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised3

  1. Delays in referral to appropriate specialist services
    Part of recurring concern: Excessive waiting times for specialist referrals
  2. Failure to transmit private-sector diagnostic results into the local NHS system
    Part of recurring concern: Failure to ensure clinical investigation results are reliably available, interpreted and acted upon
  3. Failure to recognise and use available expedited referral routes
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.10

  1. Action

    Implement changes to improve the effectiveness of abdominal surgery and medicine services.

    Stated by University Hospitals Sussex NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 19 February 2016.
  2. Action

    Incorporate lessons from the serious-incident report on extended treatment waiting times into the overarching programme.

    Stated by NHS Surrey and Sussex Integrated Care BoardStated completedThe respondent said that this action was complete when they made their response on 19 February 2016.
  3. Action

    Work with the Referral Management System provider to ensure patients are offered choice of secondary-care provider.

    Stated by NHS Surrey and Sussex Integrated Care BoardStated in progressThe respondent said that this action was in progress when they made their response on 19 February 2016.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.2

  1. Position

    Referral locations and access to relevant imaging or histology are determined by Clinical Commissioning Groups, not the Trust.

    Stated by University Hospitals Sussex NHS Foundation TrustRedirects responsibilityThe respondent said that another organisation was responsible for deciding or taking action.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Delays in referral to appropriate specialist services

Wider context from the report

“(1) Please see the attached letter dated the 19th December 2014 which explains the system which was put in place by the CCG. Please refer to Part 3 of the attached Record of Inquest to learn what happened in Mr Moyse’s case. It is clear to me from the evidence I heard at the Inquest that there was a huge delay in referring him (its right to say that some of that delay was due to Mr Moyse being unable to help speed the process up). Nonetheless, it took eight months from referral to seeing the appropriate Surgeon and I should imagine a referral direct to Digestive Diseases would have been substantially quicker than that. There was no understanding it seems by the people involved in the arrangements that it was probably possible to try and short circuit them. For example, why did the Consultant Gastroenterologist not contact the colorectal clinic himself or even copy his letter and his histology report sent to the GP on the 29th June 2015? Why did BICS, who were sent a copy of the histology report, not forward this to anyone else e.g. the colo-rectal clinic to see whether it would produce the urgent result which the GP was seeking to achieve? Could the GP have done a two week referral at the very beginning? Would that have come within Code 2 on the letter of the 19th December 2015? If he had, perhaps the whole system would have worked. One of the problems in existence appears to be that because the initiative involves private hospitals, some private hospitals will use their own histo-pathologists to analyse results of procedures such as colonoscopies instead of using the National Health laboratories. This means that the results do not automatically feed in to the local NHS system. Surely it would be possible to insist that all x-ray results, MRI scans, CT scans, histopathology reports etc. etc. which arise in this way as part of an NHS initiative involving the private sector must be transmitted back into the NHS system at the earliest possible opportunity. It just seems to me that this system broke down because these processes seem to work with any reference to a joined up approach and the person who suffers is the patient. In this case I was eventually satisfied that this did not adversely affect the outcome with Mr Moyse but certainly it meant that the whole process for him was hugely delayed and he was left unwell, undiagnosed and untreated for far, far too long. I would like to see a complete review of this process and I am sure that Mrs Moyse would be happy, suitably anonymised, if Mr Moyse’s case could be used to ensure that this does not happen again to another patient where this delay might have been fatal on its own. ”

Is this part of a recurring concern?

Yes — Excessive waiting times for specialist referrals.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to transmit private-sector diagnostic results into the local NHS system

Wider context from the report

“(1) Please see the attached letter dated the 19th December 2014 which explains the system which was put in place by the CCG. Please refer to Part 3 of the attached Record of Inquest to learn what happened in Mr Moyse’s case. It is clear to me from the evidence I heard at the Inquest that there was a huge delay in referring him (its right to say that some of that delay was due to Mr Moyse being unable to help speed the process up). Nonetheless, it took eight months from referral to seeing the appropriate Surgeon and I should imagine a referral direct to Digestive Diseases would have been substantially quicker than that. There was no understanding it seems by the people involved in the arrangements that it was probably possible to try and short circuit them. For example, why did the Consultant Gastroenterologist not contact the colorectal clinic himself or even copy his letter and his histology report sent to the GP on the 29th June 2015? Why did BICS, who were sent a copy of the histology report, not forward this to anyone else e.g. the colo-rectal clinic to see whether it would produce the urgent result which the GP was seeking to achieve? Could the GP have done a two week referral at the very beginning? Would that have come within Code 2 on the letter of the 19th December 2015? If he had, perhaps the whole system would have worked. One of the problems in existence appears to be that because the initiative involves private hospitals, some private hospitals will use their own histo-pathologists to analyse results of procedures such as colonoscopies instead of using the National Health laboratories. This means that the results do not automatically feed in to the local NHS system. Surely it would be possible to insist that all x-ray results, MRI scans, CT scans, histopathology reports etc. etc. which arise in this way as part of an NHS initiative involving the private sector must be transmitted back into the NHS system at the earliest possible opportunity. It just seems to me that this system broke down because these processes seem to work with any reference to a joined up approach and the person who suffers is the patient. In this case I was eventually satisfied that this did not adversely affect the outcome with Mr Moyse but certainly it meant that the whole process for him was hugely delayed and he was left unwell, undiagnosed and untreated for far, far too long. I would like to see a complete review of this process and I am sure that Mrs Moyse would be happy, suitably anonymised, if Mr Moyse’s case could be used to ensure that this does not happen again to another patient where this delay might have been fatal on its own. ”

Is this part of a recurring concern?

Yes — Failure to ensure clinical investigation results are reliably available, interpreted and acted upon.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to recognise and use available expedited referral routes

Wider context from the report

“(1) Please see the attached letter dated the 19th December 2014 which explains the system which was put in place by the CCG. Please refer to Part 3 of the attached Record of Inquest to learn what happened in Mr Moyse’s case. It is clear to me from the evidence I heard at the Inquest that there was a huge delay in referring him (its right to say that some of that delay was due to Mr Moyse being unable to help speed the process up). Nonetheless, it took eight months from referral to seeing the appropriate Surgeon and I should imagine a referral direct to Digestive Diseases would have been substantially quicker than that. There was no understanding it seems by the people involved in the arrangements that it was probably possible to try and short circuit them. For example, why did the Consultant Gastroenterologist not contact the colorectal clinic himself or even copy his letter and his histology report sent to the GP on the 29th June 2015? Why did BICS, who were sent a copy of the histology report, not forward this to anyone else e.g. the colo-rectal clinic to see whether it would produce the urgent result which the GP was seeking to achieve? Could the GP have done a two week referral at the very beginning? Would that have come within Code 2 on the letter of the 19th December 2015? If he had, perhaps the whole system would have worked. One of the problems in existence appears to be that because the initiative involves private hospitals, some private hospitals will use their own histo-pathologists to analyse results of procedures such as colonoscopies instead of using the National Health laboratories. This means that the results do not automatically feed in to the local NHS system. Surely it would be possible to insist that all x-ray results, MRI scans, CT scans, histopathology reports etc. etc. which arise in this way as part of an NHS initiative involving the private sector must be transmitted back into the NHS system at the earliest possible opportunity. It just seems to me that this system broke down because these processes seem to work with any reference to a joined up approach and the person who suffers is the patient. In this case I was eventually satisfied that this did not adversely affect the outcome with Mr Moyse but certainly it meant that the whole process for him was hugely delayed and he was left unwell, undiagnosed and untreated for far, far too long. I would like to see a complete review of this process and I am sure that Mrs Moyse would be happy, suitably anonymised, if Mr Moyse’s case could be used to ensure that this does not happen again to another patient where this delay might have been fatal on its own. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement changes to improve the effectiveness of abdominal surgery and medicine services.

Verbatim wording from the response

“The Trust has been very conscious of the considerable difficulties in providing timely abdominal surgery appointments. A new Clinical Director of Abdominal Surgery and Medicine took up post in December 2015, and has already implemented several changes to improve the effectiveness of this service. Since the death of Mr Moyse, three new surgical consultants have taken up posts in the department and another Colorectal/Emergency surgeon is due to start in June 2016. We anticipate there will no requirement for Locum Consultants from June 2016.”

Source location

Moyse-Response
Page 1 · response
Published 19 February 2016

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Incorporate lessons from the serious-incident report on extended treatment waiting times into the overarching programme.

Verbatim wording from the response

“In addition to these actions, the CCG's Quality Team closely monitor the impact on patient care and patient experience of the extended waiting times for referral to treatment within secondary care. The CCG chair the Quality Review Meeting with BSUH held monthly where extended waiting times and their impact is monitored. The CCG has received a Serious Incident report from BSUH related to the extended waiting times for treatment and the lessons from this report have been incorporated within the overarching programme of work. The CCG is also facilitating a clinically led scrutiny panel reviewing those patients care who have waited longer than 52 weeks for treatment following referral.”

Source location

Moyse-Response
Page 4 · response
Published 19 February 2016

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Work with the Referral Management System provider to ensure patients are offered choice of secondary-care provider.

Verbatim wording from the response

“Since Mr Moyse sadly passed away there has been a change in the delivery of the Referral Management System within the City which is now provided by Optum. As you may be aware there have been initial difficulties with the current provider coupled with national challenges relating to the electronic referral system for primary care to refer to secondary care. The CCG has been working very closely with the new provider over recent months to ensure an appropriate level of service. Actions taken to date have included issuing a performance notice to the provider and close performance and contracting monitoring. The CCG continues to work closely with the provider to ensure patients are offered choice as to where they wish to receive secondary care treatment.”

Source location

Moyse-Response
Page 4 · response
Published 19 February 2016

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Appoint an additional colorectal and emergency surgeon.

Verbatim wording from the response

“The Trust has been very conscious of the considerable difficulties in providing timely abdominal surgery appointments. A new Clinical Director of Abdominal Surgery and Medicine took up post in December 2015, and has already implemented several changes to improve the effectiveness of this service. Since the death of Mr Moyse, three new surgical consultants have taken up posts in the department and another Colorectal/Emergency surgeon is due to start in June 2016. We anticipate there will no requirement for Locum Consultants from June 2016.”

Source location

Moyse-Response
Page 1 · response
Published 19 February 2016

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Monitor the effects of extended secondary-care waiting times on patient care and experience through monthly quality review meetings.

Verbatim wording from the response

“In addition to these actions, the CCG's Quality Team closely monitor the impact on patient care and patient experience of the extended waiting times for referral to treatment within secondary care. The CCG chair the Quality Review Meeting with BSUH held monthly where extended waiting times and their impact is monitored. The CCG has received a Serious Incident report from BSUH related to the extended waiting times for treatment and the lessons from this report have been incorporated within the overarching programme of work. The CCG is also facilitating a clinically led scrutiny panel reviewing those patients care who have waited longer than 52 weeks for treatment following referral.”

Source location

Moyse-Response
Page 4 · response
Published 19 February 2016

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Conduct a clinically led scrutiny review of patients waiting more than 52 weeks for treatment.

Verbatim wording from the response

“In addition to these actions, the CCG's Quality Team closely monitor the impact on patient care and patient experience of the extended waiting times for referral to treatment within secondary care. The CCG chair the Quality Review Meeting with BSUH held monthly where extended waiting times and their impact is monitored. The CCG has received a Serious Incident report from BSUH related to the extended waiting times for treatment and the lessons from this report have been incorporated within the overarching programme of work. The CCG is also facilitating a clinically led scrutiny panel reviewing those patients care who have waited longer than 52 weeks for treatment following referral.”

Source location

Moyse-Response
Page 4 · response
Published 19 February 2016

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Maintain service specifications for independent providers covering onward referrals, results tracking and relevant best practice.

Verbatim wording from the response

“In your report you highlighted a possible disconnect between independent sector hospitals and NHS provision relating to results of investigations and questioned whether they are routinely made available to clinicians within NHS provision. The CCG currently has service specifications in place with all independent sector providers which cover commissioners’ expectations regarding onwards referrals, tracking results and highlight best practice and national guidelines.”

Source location

Moyse-Response
Page 5 · response
Published 19 February 2016

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop an overarching Referral to Treatment recovery plan covering CCG-owned and provider actions.

Verbatim wording from the response

“You identified that there had been a delay in Mr Moyse receiving assessment and treatment within secondary care because of prolonged waiting times within the Digestive Diseases department at Brighton & Sussex University Hospitals (BSUH). As you know there remain considerable and long standing challenges regarding waiting time performance within BSUH for the NHS constitutional target of 18 weeks from referral to treatment. The CCG is working closely with BSUH and primary care in the city with the aim of reducing the waiting times for secondary care whilst improving the patient experience and reducing the risk of any patient experiencing harm. The CCG has developed an overarching Referral to Treatment recovery plan which includes both BSUH internal actions and those owned by the CCG.”

Source location

Moyse-Response
Page 3 · response
Published 19 February 2016

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Issue a performance notice and closely monitor the Referral Management System provider’s performance and contract.

Verbatim wording from the response

“Since Mr Moyse sadly passed away there has been a change in the delivery of the Referral Management System within the City which is now provided by Optum. As you may be aware there have been initial difficulties with the current provider coupled with national challenges relating to the electronic referral system for primary care to refer to secondary care. The CCG has been working very closely with the new provider over recent months to ensure an appropriate level of service. Actions taken to date have included issuing a performance notice to the provider and close performance and contracting monitoring. The CCG continues to work closely with the provider to ensure patients are offered choice as to where they wish to receive secondary care treatment.”

Source location

Moyse-Response
Page 4 · response
Published 19 February 2016

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Increase abdominal surgery staffing by appointing three surgical consultants.

Verbatim wording from the response

“The Trust has been very conscious of the considerable difficulties in providing timely abdominal surgery appointments. A new Clinical Director of Abdominal Surgery and Medicine took up post in December 2015, and has already implemented several changes to improve the effectiveness of this service. Since the death of Mr Moyse, three new surgical consultants have taken up posts in the department and another Colorectal/Emergency surgeon is due to start in June 2016. We anticipate there will no requirement for Locum Consultants from June 2016.”

Source location

Moyse-Response
Page 1 · response
Published 19 February 2016

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Referral locations and access to relevant imaging or histology are determined by Clinical Commissioning Groups, not the Trust.

Verbatim wording from the response

“The Trust recognises that fragmentation of healthcare increases the opportunities for delays, breakdown in communication and potential compromise of effective patient care. However, the local NHS health economy is bound by the decisions of Clinical Commissioning Groups as to where patients may be referred for investigations and treatment, and how any imaging or histology which may be relevant to multidisciplinary team discussion is made readily available. Private providers of services are at liberty to choose to which laboratory specimens are submitted for reporting. This fragmentation is increasing. It is extremely disappointing that since January 2016, some histology work which used to be sent to the laboratory of this Trust from a local private hospital is now being sent elsewhere, and other privately run organisations were already doing this.”

Source location

Moyse-Response
Page 1 · response
Published 19 February 2016

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The referral service swiftly handled referrals, followed its protocols and demonstrated best practice in managing the patient’s care.

Verbatim wording from the response

“████████ (the Joint Clinical Lead for the service at the time) has reviewed our involvement with Mr Moyes and I have attached an investigation report which I hope addresses the matters of concern that you have identified. In particular it found that the Referral Management Service swiftly handled Mr Moyes’ referrals, actively sought options and encouraged him to be seen as soon as possible at a convenient location of his choice. Our records show that our Patient Care Advisor was concerned about his decision to wait longer for treatment and this was shared with his GP. Our investigation also showed that the pathology report and all the other referral documents dated the 26th July were faxed to the Nuffield on the 5th August, at the request of the patient and the GP. In addition an urgent referral was sent to Royal Sussex County Hospital.”

Source location

G-moyse-Response_Redacted
Page 2 · response
Published 19 February 2016

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.7

  1. 1

    Appoint an experienced senior nurse to lead discharge, partnerships and clinical site management.

    Stated by University Hospitals Sussex NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 19 February 2016.
  2. 2

    Develop regional Sustainable Transformation Plans addressing timely care, quality and financial pressures.

    Stated by NHS Surrey and Sussex Integrated Care BoardStated in progressThe respondent said that this action was in progress when they made their response on 19 February 2016.
  3. 3

    Review independent-sector service specifications and link providers to the local cancer multidisciplinary team.

    Stated by NHS Surrey and Sussex Integrated Care BoardStated plannedThe respondent said that this action was planned when they made their response on 19 February 2016.
  4. 4

    Review clinical pathways with providers to increase appropriate primary-care and community interventions and reduce inappropriate hospital referrals.

    Stated by NHS Surrey and Sussex Integrated Care BoardStated in progressThe respondent said that this action was in progress when they made their response on 19 February 2016.
  5. 5

    Establish and operate a clinically chaired Planned Care Board to oversee pathway reviews and governance.

    Stated by NHS Surrey and Sussex Integrated Care BoardStated completedThe respondent said that this action was complete when they made their response on 19 February 2016.
  6. 6

    Use the anonymised case as a patient-safety discussion example with the Patient Safety Group.

    Stated by Brighton & Hove Integrated Care ServiceStated completedThe respondent said that this action was complete when they made their response on 19 February 2016.
  7. 7

    Ensure all teams offering patient choice implement protocols for patients who choose to delay care.

    Stated by Brighton & Hove Integrated Care ServiceStated in progressThe respondent said that this action was in progress when they made their response on 19 February 2016.

Recipient positions A position is what a recipient says about a concern when they do not describe a specific action.1

  1. 1

    Private providers choose the laboratories to which specimens are submitted, limiting the Trust’s control over histology reporting.

    Stated by University Hospitals Sussex NHS Foundation TrustRedirects responsibilityThe respondent said that another organisation was responsible for deciding or taking action.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Appoint an experienced senior nurse to lead discharge, partnerships and clinical site management.

Verbatim wording from the response

“We acknowledge that it was unacceptable for the discharge sheet, known as the “purple planner” not to have been completed, but more importantly than how this was documented, we accept that the communication with Mr Moyse’s family was itself inadequate. As you may know, the Head of Nursing - Discharge, Partnerships & Clinical Site Management left this Trust in February 2016 after being recruited to a post elsewhere. The Trust has since appointed an experienced senior nurse to undertake this role, and she will move into the post later this month. This will give a good opportunity for a review by fresh eyes on how staff are taught about the requirements of the Trust’s very thorough discharge policy, including the importance of good communication and documentation.”

Source location

Moyse-Response
Page 2 · response
Published 19 February 2016

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop regional Sustainable Transformation Plans addressing timely care, quality and financial pressures.

Verbatim wording from the response

“You will no doubt be aware that CCGs, Local Authorities and NHS provider trusts have been mandated to work together across regional footprints to formulate Sustainable Transformation Plans (STP) which aim to identify the system issues around care, quality and finance at a regional level. Brighton and Hove are working in a regional footprint with colleagues from across Sussex and East Surrey. One aim of the STP will be to formally recognise the challenges in delivering high quality timely care for the city’s population solely within Brighton and Hove and plan to develop regional solutions to ensure a more sustainable health and social care economy. These plans are underway and final submissions will be concluded within June.”

Source location

Moyse-Response
Page 4 · response
Published 19 February 2016

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review independent-sector service specifications and link providers to the local cancer multidisciplinary team.

Verbatim wording from the response

“As the CCG seeks to secure additional capacity via the processes outlined above, the Urgent and Planned Care Team will ensure that service specifications are reviewed and fit for purpose including clarity around the handling of incidental findings of cancer and that any independent sector providers are linked to the local wider multi-disciplinary team for cancer care and treatment.”

Source location

Moyse-Response
Page 5 · response
Published 19 February 2016

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review clinical pathways with providers to increase appropriate primary-care and community interventions and reduce inappropriate hospital referrals.

Verbatim wording from the response

“The CCG is currently reviewing individual clinical pathways in conjunction with providers to enable increased numbers of interventions to be undertaken within primary care or community services and prevent inappropriate referrals to hospital based secondary care. In order to support these developments and ensure clinical leadership, oversight and governance Brighton & Hove CCG in partnership with CCGs in Horsham and Mid-Sussex and High Weald, Lewes Havens and BSUH have established a clinically chaired Planned Care Board. This Board is chaired by clinical leads and is currently reviewing individual clinical areas and associated care pathways in conjunction with secondary care clinicians to ensure they are as smooth as possible for patients to negotiate and outcomes are optimised.”

Source location

Moyse-Response
Page 4 · response
Published 19 February 2016

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Establish and operate a clinically chaired Planned Care Board to oversee pathway reviews and governance.

Verbatim wording from the response

“The CCG is currently reviewing individual clinical pathways in conjunction with providers to enable increased numbers of interventions to be undertaken within primary care or community services and prevent inappropriate referrals to hospital based secondary care. In order to support these developments and ensure clinical leadership, oversight and governance Brighton & Hove CCG in partnership with CCGs in Horsham and Mid-Sussex and High Weald, Lewes Havens and BSUH have established a clinically chaired Planned Care Board. This Board is chaired by clinical leads and is currently reviewing individual clinical areas and associated care pathways in conjunction with secondary care clinicians to ensure they are as smooth as possible for patients to negotiate and outcomes are optimised.”

Source location

Moyse-Response
Page 4 · response
Published 19 February 2016

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Use the anonymised case as a patient-safety discussion example with the Patient Safety Group.

Verbatim wording from the response

“In this case, I am satisfied that we followed our protocols and demonstrated best practice in our role in Mr Moyes’ care; however there is always learning from any incident of this kind. As a result of ████████, our Director of Clinical Services, has used Mr Moyes’ case as an anonymised example for discussion with our Patient Safety Group, where staff are represented from all our service areas. The group has reviewed this case with the intention of identifying any improvements that can be made, building staff awareness of the importance of providing patient choice and building upon the patient safety focused approach. As a result they are ensuring that all teams who offer choice in our services are implementing our protocols for when patients choose to delay their care.”

Source location

G-moyse-Response_Redacted
Page 2 · response
Published 19 February 2016

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Ensure all teams offering patient choice implement protocols for patients who choose to delay care.

Verbatim wording from the response

“In this case, I am satisfied that we followed our protocols and demonstrated best practice in our role in Mr Moyes’ care; however there is always learning from any incident of this kind. As a result of ████████, our Director of Clinical Services, has used Mr Moyes’ case as an anonymised example for discussion with our Patient Safety Group, where staff are represented from all our service areas. The group has reviewed this case with the intention of identifying any improvements that can be made, building staff awareness of the importance of providing patient choice and building upon the patient safety focused approach. As a result they are ensuring that all teams who offer choice in our services are implementing our protocols for when patients choose to delay their care.”

Source location

G-moyse-Response_Redacted
Page 2 · response
Published 19 February 2016

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Private providers choose the laboratories to which specimens are submitted, limiting the Trust’s control over histology reporting.

Verbatim wording from the response

“The Trust recognises that fragmentation of healthcare increases the opportunities for delays, breakdown in communication and potential compromise of effective patient care. However, the local NHS health economy is bound by the decisions of Clinical Commissioning Groups as to where patients may be referred for investigations and treatment, and how any imaging or histology which may be relevant to multidisciplinary team discussion is made readily available. Private providers of services are at liberty to choose to which laboratory specimens are submitted for reporting. This fragmentation is increasing. It is extremely disappointing that since January 2016, some histology work which used to be sent to the laboratory of this Trust from a local private hospital is now being sent elsewhere, and other privately run organisations were already doing this.”

Source location

Moyse-Response
Page 1 · response
Published 19 February 2016

Open published response
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