PFD report

Mr Gordon Gillott · Prevention of Future Deaths report

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Issued 4 Feb 2020•Derby and Derbyshire

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
1

Raised in this report

Recipients
3

Named on the report

Responses found
1

Of 3 recipients

Stated actions
26

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised1

  1. Unavailability of urgent transfers for acutely ill patients due to resourcing issues
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.18

  1. Action

    Prepare vehicles to increase availability for clinical response.

    Stated by East Midlands Ambulance Service NHS TrustStated plannedThe respondent said that this action was planned when they made their response on 8 February 2020.
  2. Action

    Offer incentives to attract staff during the busy winter period.

    Stated by East Midlands Ambulance Service NHS TrustStated in progressThe respondent said that this action was in progress when they made their response on 8 February 2020.
  3. Action

    Work with acute partners to implement protocols, including rapid handover, that free crews for appropriate activity.

    Stated by East Midlands Ambulance Service NHS TrustStated in progressThe respondent said that this action was in progress when they made their response on 8 February 2020.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Unavailability of urgent transfers for acutely ill patients due to resourcing issues

Wider context from the report

“1. Whilst this delay did not affect Mr Gillott, were this to happen again in the future, there is a risk of future death if urgent transfers are not available to acutely ill patients due to resourcing issues. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Prepare vehicles to increase availability for clinical response.

Verbatim wording from the response

“• Make ready to increase vehicle availability for clinical response”

Source location

2020-0020-Response-from-East-Midlands-Ambulance-Service
Page 5 · response
Published 8 February 2020

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Offer incentives to attract staff during the busy winter period.

Verbatim wording from the response

“• Offering incentives to attract staff over busy winter period”

Source location

2020-0020-Response-from-East-Midlands-Ambulance-Service
Page 5 · response
Published 8 February 2020

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Work with acute partners to implement protocols, including rapid handover, that free crews for appropriate activity.

Verbatim wording from the response

“External Efficiencies (external)”

Source location

2020-0020-Response-from-East-Midlands-Ambulance-Service
Page 5 · response
Published 8 February 2020

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Increase hear-and-treat activity, including for mental-health calls.

Verbatim wording from the response

“• Increasing hear and treat (e.g. MH calls)”

Source location

2020-0020-Response-from-East-Midlands-Ambulance-Service
Page 6 · response
Published 8 February 2020

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Use capacity management to target limited resources at the most clinically urgent calls.

Verbatim wording from the response

“• Capacity management to ensure limited resource targeted at most clinically urgent (CAT) (C2)”

Source location

2020-0020-Response-from-East-Midlands-Ambulance-Service
Page 6 · response
Published 8 February 2020

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Deploy the Clinical Assessment Team for patients unlikely to require conveyance.

Verbatim wording from the response

“• Clinical Assessment Team (CAT) for patients unlikely to be suitable for conveyance”

Source location

2020-0020-Response-from-East-Midlands-Ambulance-Service
Page 6 · response
Published 8 February 2020

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Manage sickness and other staff abstractions robustly to protect operational capacity.

Verbatim wording from the response

“• Robustly managing sickness and other abstractions”

Source location

2020-0020-Response-from-East-Midlands-Ambulance-Service
Page 5 · response
Published 8 February 2020

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Make welfare calls and reprioritise cases when performance targets are not met, with further clinical assessment or escalation where appropriate.

Verbatim wording from the response

“• Welfare calls and re-prioritisation where performance targets not met. Referral to CAT for further assessment/escalation as appropriate including PSIS/JS/ICS? /RTA? /AOC/OTs”

Source location

2020-0020-Response-from-East-Midlands-Ambulance-Service
Page 6 · response
Published 8 February 2020

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Operate the winter concept of operations to manage seasonal operational pressure.

Verbatim wording from the response

“• Winter concept of operations (winter plan)”

Source location

2020-0020-Response-from-East-Midlands-Ambulance-Service
Page 6 · response
Published 8 February 2020

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Operate 24-hour tactical cells in each division to monitor job-cycle activity and intervene to improve efficiency, including before handover.

Verbatim wording from the response

“• T/C cells in operation 24/7 in each division to monitor in real time job cycle activity and intervene as appropriate to promote efficiency including pre-handover.”

Source location

2020-0020-Response-from-East-Midlands-Ambulance-Service
Page 5 · response
Published 8 February 2020

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Cancel scheduled non-essential training programmes during periods of operational pressure.

Verbatim wording from the response

“• Cancellation of non-essential training programmes scheduled”

Source location

2020-0020-Response-from-East-Midlands-Ambulance-Service
Page 5 · response
Published 8 February 2020

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Recruit 274 whole-time-equivalent staff under the workforce plan and use 50 support roles to meet operational requirements.

Verbatim wording from the response

“Resourcing (internal)”

Source location

2020-0020-Response-from-East-Midlands-Ambulance-Service
Page 5 · response
Published 8 February 2020

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement the national Health Care Professional Admissions and Inter-Facility Transfers Framework for hospital transfers.

Verbatim wording from the response

“EMAS implemented the new national Health Care Professional Admissions and Inter-Facility Transfers Framework on the 1 October 2019. We have included the National Framework for Interfacility Transfers document for your information.”

Source location

2020-0020-Response-from-East-Midlands-Ambulance-Service
Page 3 · response
Published 8 February 2020

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Facilitate an internal review process for prolonged waits and escalate cases appropriately.

Verbatim wording from the response

“• Internal process of CSG facilitated and review process for prolonged waits with appropriate escalation of cases where required”

Source location

2020-0020-Response-from-East-Midlands-Ambulance-Service
Page 6 · response
Published 8 February 2020

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Monitor transfer performance and take action to improve operational response.

Verbatim wording from the response

“We continue to monitor performance and take action to improve our operational response. I have enclosed a copy of a table outlining the actions we are taking, including those that are in collaboration with system partners.”

Source location

2020-0020-Response-from-East-Midlands-Ambulance-Service
Page 4 · response
Published 8 February 2020

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Reduce vehicle off-road time through proactive maintenance.

Verbatim wording from the response

“• Reduced vehicle off road time by proactive maintenance”

Source location

2020-0020-Response-from-East-Midlands-Ambulance-Service
Page 6 · response
Published 8 February 2020

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Increase call-answering efficiency by reducing travel time.

Verbatim wording from the response

“• Increasing call answering efficiency by reducing travel time (made)”

Source location

2020-0020-Response-from-East-Midlands-Ambulance-Service
Page 5 · response
Published 8 February 2020

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide managerial presence in emergency departments to support crews with handover.

Verbatim wording from the response

“• Managerial presence in EDs to support crews around handover”

Source location

2020-0020-Response-from-East-Midlands-Ambulance-Service
Page 5 · response
Published 8 February 2020

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.8

  1. 1

    Monitor quality metrics and escalate cases appropriately where required.

    Stated by East Midlands Ambulance Service NHS TrustStated in progressThe respondent said that this action was in progress when they made their response on 8 February 2020.
  2. 2

    Facilitate an end-to-end harm-review process with the local control centre for prolonged waits and escalate cases appropriately.

    Stated by East Midlands Ambulance Service NHS TrustStated in progressThe respondent said that this action was in progress when they made their response on 8 February 2020.
  3. 3

    Provide clinicians with safe-conveyance guidance for conveyance decisions at scene.

    Stated by East Midlands Ambulance Service NHS TrustStated in progressThe respondent said that this action was in progress when they made their response on 8 February 2020.
  4. 4

    Conduct reviews of deaths to identify learning.

    Stated by East Midlands Ambulance Service NHS TrustStated in progressThe respondent said that this action was in progress when they made their response on 8 February 2020.
  5. 5

    Review individual incident cycle-time and conveyance-rate plans with area leads.

    Stated by East Midlands Ambulance Service NHS TrustStated in progressThe respondent said that this action was in progress when they made their response on 8 February 2020.
  6. 6

    Benchmark performance against and learn from other ambulance services.

    Stated by East Midlands Ambulance Service NHS TrustStated in progressThe respondent said that this action was in progress when they made their response on 8 February 2020.
  7. 7

    Maintain strategic and tactical commander rotas and executive business-continuity cover for escalation following dynamic risk assessment.

    Stated by East Midlands Ambulance Service NHS TrustStated in progressThe respondent said that this action was in progress when they made their response on 8 February 2020.
  8. 8

    Deploy clinical, operational and corporate managers forward-facing during periods of peak pressure.

    Stated by East Midlands Ambulance Service NHS TrustStated in progressThe respondent said that this action was in progress when they made their response on 8 February 2020.

Recipient positions A position is what a recipient says about a concern when they do not describe a specific action.1

  1. 1

    Demand entering the service cannot be directly controlled, although its management can be influenced to reduce pressure elsewhere in the system.

    Stated by East Midlands Ambulance Service NHS TrustUnable to actThe respondent said that a constraint prevented them from taking the relevant action.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Monitor quality metrics and escalate cases appropriately where required.

Verbatim wording from the response

“• Monitoring quality metrics including PSIS/SF/CS/CPs and ensure appropriate escalation of cases where required”

Source location

2020-0020-Response-from-East-Midlands-Ambulance-Service
Page 6 · response
Published 8 February 2020

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Facilitate an end-to-end harm-review process with the local control centre for prolonged waits and escalate cases appropriately.

Verbatim wording from the response

“• LCC facilitated end to end harm review process for prolonged waits with appropriate escalation of cases where required”

Source location

2020-0020-Response-from-East-Midlands-Ambulance-Service
Page 6 · response
Published 8 February 2020

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide clinicians with safe-conveyance guidance for conveyance decisions at scene.

Verbatim wording from the response

“• Safe conveyance guidance for clinicians for conveyance scene (using CAT)”

Source location

2020-0020-Response-from-East-Midlands-Ambulance-Service
Page 6 · response
Published 8 February 2020

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Conduct reviews of deaths to identify learning.

Verbatim wording from the response

“• Learning from Death reviews”

Source location

2020-0020-Response-from-East-Midlands-Ambulance-Service
Page 6 · response
Published 8 February 2020

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review individual incident cycle-time and conveyance-rate plans with area leads.

Verbatim wording from the response

“• Individual plans showing incident cycle times/conveyance rates reviewed with Area leads”

Source location

2020-0020-Response-from-East-Midlands-Ambulance-Service
Page 5 · response
Published 8 February 2020

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Benchmark performance against and learn from other ambulance services.

Verbatim wording from the response

“• Benchmarking with and learning from other services”

Source location

2020-0020-Response-from-East-Midlands-Ambulance-Service
Page 6 · response
Published 8 February 2020

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Maintain strategic and tactical commander rotas and executive business-continuity cover for escalation following dynamic risk assessment.

Verbatim wording from the response

“Further actions to monitor and mitigate risk”

Source location

2020-0020-Response-from-East-Midlands-Ambulance-Service
Page 6 · response
Published 8 February 2020

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Deploy clinical, operational and corporate managers forward-facing during periods of peak pressure.

Verbatim wording from the response

“• Clinical operational/corporate managers forward facing at times of peak pressure”

Source location

2020-0020-Response-from-East-Midlands-Ambulance-Service
Page 5 · response
Published 8 February 2020

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Demand entering the service cannot be directly controlled, although its management can be influenced to reduce pressure elsewhere in the system.

Verbatim wording from the response

“*We cannot directly impact activity that comes into the service but we can influence the way that activity is managed which would reduce demand on other parts of the system.”

Source location

2020-0020-Response-from-East-Midlands-Ambulance-Service
Page 6 · response
Published 8 February 2020

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026