PFD report

Michael Shuttleworth · Prevention of Future Deaths report

Pin Get email alerts Request correction

Issued 22 Jul 2022•West Yorkshire Eastern

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
4

Raised in this report

Recipients
2

Named on the report

Responses found
2

Of 2 recipients

Stated actions
6

Described in responses

Source document

Full report text

This is the full text from the original published report.

Open published report

Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised4

  1. Failure to offer refresher training following annual driver appraisals
    Part of recurring concern: Unreliable staff appraisal and performance-review processes
  2. Large driver-side blind spots in vans masking pedestrians during right turns
  3. Lack of front and rear audible impact sensor alarms
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.3

  1. Action

    Fit rear cameras to package delivery vehicles to increase driver visibility.

    Stated by UPS LimitedStated completedThe respondent said that this action was complete when they made their response on 28 September 2022.
  2. Action

    Provide new-driver training, supervised competency monitoring, annual driving assessments and additional reassessments where performance or concerns require them.

    Stated by UPS LimitedStated completedThe respondent said that this action was complete when they made their response on 28 September 2022.
  3. Action

    Review vehicle specifications and develop safety features to reduce risks to drivers and vulnerable road users.

    Stated by UPS LimitedStated in progressThe respondent said that this action was in progress when they made their response on 28 September 2022.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.4

  1. Position

    Existing vehicle maintenance, visibility features, rear camera, and ongoing safety reviews were considered an adequate response to vehicle safety concerns.

    Stated by UPS LimitedExisting arrangements considered sufficientThe respondent said that existing arrangements were sufficient, so no further action was needed.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to offer refresher training following annual driver appraisals

Wider context from the report

“6) ████████ gave evidence that UPS drivers were subject to an annual appraisal that involved being accompanied by an assessor who would complete a 60 item tick box form, but that drivers were neither told if they had any part of that assessment or offered any refresher training following such an appraisal. ”

Is this part of a recurring concern?

Yes — Unreliable staff appraisal and performance-review processes.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Large driver-side blind spots in vans masking pedestrians during right turns

Wider context from the report

“(1) ████████ who was suspended by UPS the day after the collision and dismissed by them shortly thereafter, gave evidence that his view from the van when making right turns such as this one was obscured by a large blind spot. (2) An independent Forensic Collision Investigator ("FCI") gave evidence that, when sitting in the driver’s seat at the position ████████ had adjusted to, there was a large blind spot to the driver’s offside, which may have masked the presence of Mr Shuttleworth at certain points of the right turn manoeuvre. (3) The FCI gave evidence that this blind spot area was due to the driver’s offside “A” post and rear-view door mirror assembly and was further affected by the driver’s sliding door frame which enclosed increased the blind spot area. (The FCI said anecdotally, and not as part of his evidence, that he understood that this particular configuration of the Mercedes Vario Box Van was unique to vans supplied by Mercedes to UPS.) 4) The FCI gave evidence that, using ████████ van, he was able to reconstruct at the scene a scenario whereby a pedestrian crossing Bridge Street as Mr Shuttleworth was completely masked by the van’s mirror assembly, “A” post and door frame. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of front and rear audible impact sensor alarms

Wider context from the report

“5) ████████ gave evidence that the van was equipped with a rear facing camera to aid reversing, but no front or rear facing audible impact sensor alarms. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to provide drivers with feedback on annual appraisal assessments

Wider context from the report

“6) ████████ gave evidence that UPS drivers were subject to an annual appraisal that involved being accompanied by an assessor who would complete a 60 item tick box form, but that drivers were neither told if they had any part of that assessment or offered any refresher training following such an appraisal. ”

Is this part of a recurring concern?

Yes — Unreliable staff appraisal and performance-review processes.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Fit rear cameras to package delivery vehicles to increase driver visibility.

Verbatim wording from the response

“Ahead of mainstream technology at the time, these vehicles, and in general almost all UPS package delivery vehicles have a rear camera to increase visibility.”

Source location

Response from UPS
Page 3 · response
Published 28 September 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide new-driver training, supervised competency monitoring, annual driving assessments and additional reassessments where performance or concerns require them.

Verbatim wording from the response

“Upon joining the Company, new drivers attend a driver training school. This is a two week course including both classroom and practical in-vehicle training and assessments. After completing training drivers are closely monitored by a supervisor for 22 working days, during which time the new driver must complete various tasks to the satisfaction of their supervisor to be deemed competent.”

Source location

Response from UPS
Page 3 · response
Published 28 September 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review vehicle specifications and develop safety features to reduce risks to drivers and vulnerable road users.

Verbatim wording from the response

“UPS consistently reviews all vehicle specifications to maintain and exceed safety standards for the safety of staff and members of the public.”

Source location

Response from UPS
Page 2 · response
Published 28 September 2022

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Existing vehicle maintenance, visibility features, rear camera, and ongoing safety reviews were considered an adequate response to vehicle safety concerns.

Verbatim wording from the response

“All vehicles operated by UPS are built and homologated to the respective governing countries requirements, and regulations at the time of manufacture. Additionally vehicles in the UK undergo an annual (MOT) inspection to ensure their safety and compliance.”

Source location

Response from UPS
Page 2 · response
Published 28 September 2022

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

It was incorrect to suggest that driver assessments provide no feedback, because the assessment process includes documented feedback and advice.

Verbatim wording from the response

“Following the assessment the assessor provides feedback to the driver on any areas identified where improvements may be made. It is wholly incorrect to suggest no feedback is provided. On this assessment the assessor covered the following:”

Source location

Response from UPS
Page 4 · response
Published 28 September 2022

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The vehicle had no faults, exceeded applicable safety standards, and provided better visibility than many comparable vehicles.

Verbatim wording from the response

“We note the Police Vehicle Examiner has confirmed there were no faults or defects with the vehicle involved in this tragic collision³.”

Source location

Response from UPS
Page 2 · response
Published 28 September 2022

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Firma Sommer, as converter and market placer, is responsible for certifying and ensuring the completed vehicle’s roadworthiness and vision-regulation compliance.

Verbatim wording from the response

“As the entity that converts the chassis/cowl into a complete vehicle and placing the entire vehicle on the market, Firma Sommer is responsible for certification-related conformity and roadworthiness of the completed vehicle, along with ensuring compliance with any regulatory requirements for direct and indirect vision.”

Source location

Response from Mercedes-Benz
Page 4 · response
Published 28 September 2022

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.3

  1. 1

    Maintain vehicle safety through annual MOT inspections, regular maintenance and nine-weekly inspections of applicable vehicles.

    Stated by UPS LimitedStated completedThe respondent said that this action was complete when they made their response on 28 September 2022.
  2. 2

    Disseminate the UPS five seeing habits and associated safe-driving practices through pre-work meetings, driver cards and depot posters.

    Stated by UPS LimitedStated completedThe respondent said that this action was complete when they made their response on 28 September 2022.
  3. 3

    Implement advanced driver assistance systems, including automatic emergency braking, traction control, collision warnings and lane departure warnings, in current vehicles.

    Stated by UPS LimitedStated completedThe respondent said that this action was complete when they made their response on 28 September 2022.

Recipient positions A position is what a recipient says about a concern when they do not describe a specific action.1

  1. 1

    Existing driver training, supervision, annual assessments, collision reassessments, and safety procedures were considered an adequate response to driver safety concerns.

    Stated by UPS LimitedExisting arrangements considered sufficientThe respondent said that existing arrangements were sufficient, so no further action was needed.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Maintain vehicle safety through annual MOT inspections, regular maintenance and nine-weekly inspections of applicable vehicles.

Verbatim wording from the response

“All vehicles operated by UPS are built and homologated to the respective governing countries requirements, and regulations at the time of manufacture. Additionally vehicles in the UK undergo an annual (MOT) inspection to ensure their safety and compliance.”

Source location

Response from UPS
Page 2 · response
Published 28 September 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Disseminate the UPS five seeing habits and associated safe-driving practices through pre-work meetings, driver cards and depot posters.

Verbatim wording from the response

“The assessment covered the following topics (please note we have included examples of the points covered under each section as opposed to each and every criteria assessed). Items 3 – 7 are the UPS 5 Seeing Habits and key phrases associated with them. These are regularly trained out to all drivers in pre-work communication meetings sharing best practice and safety activities. These are set out on a Driver Card provided to all drivers and kept with them so it is available as a reference during the day, as well as being prominently displayed on posters around the depot.”

Source location

Response from UPS
Page 4 · response
Published 28 September 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement advanced driver assistance systems, including automatic emergency braking, traction control, collision warnings and lane departure warnings, in current vehicles.

Verbatim wording from the response

“Despite this it is inevitable that designs will lead to blind spots in all types of vehicles on the road. While UPS works with manufacturers to reduce these as far as possible, a blind spot is unfortunately not something that can simply be designed out of a large vehicle of this nature. UPS continues to improve the safety features on its vehicles and has implemented further ADAS features (see further below) that were not commercially available at the date of manufacture of this vehicle.”

Source location

Response from UPS
Page 2 · response
Published 28 September 2022

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Existing driver training, supervision, annual assessments, collision reassessments, and safety procedures were considered an adequate response to driver safety concerns.

Verbatim wording from the response

“Upon joining the Company, new drivers attend a driver training school. This is a two week course including both classroom and practical in-vehicle training and assessments. After completing training drivers are closely monitored by a supervisor for 22 working days, during which time the new driver must complete various tasks to the satisfaction of their supervisor to be deemed competent.”

Source location

Response from UPS
Page 3 · response
Published 28 September 2022

Open published response
Back to top

Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
2/2

Data last updated 7 September 2026