PFD report

John BERROW · Prevention of Future Deaths report

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Issued 7 Jan 2021•Gwent

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

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Concerns
3

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
2

Described in responses

Recipients and published responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised3

  1. Unavailability of practical clinical reference tools and manuals for clinical decision-making
  2. Failure to consider unequal pupils alone as a sign of increased intracranial pressure due to a bleed or aneurysm
    Part of recurring concern: Failure to reliably recognise and treat raised intracranial pressure promptly
  3. Lack of a mechanism for disseminating clinical incident information and improving learning from similar events
    Part of recurring concern: Failure to reliably disseminate contextualised safety learning to relevant staff
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.2

  1. Action

    Commission a specialist optometrist or neuro-ophthalmologist to develop training materials on this presentation.

    Stated by SpecsaversStated in progressThe respondent said that this action was in progress when they made their response on 30 March 2021.
  2. Action

    Record and disseminate the specialist training through an online webinar or similar mechanism for Company professional staff.

    Stated by SpecsaversStated plannedThe respondent said that this action was planned when they made their response on 30 March 2021.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.1

  1. Position

    Up-to-date digital clinical resources, referral guidelines and peer support are relied on instead of providing paper textbooks and manuals in stores.

    Stated by SpecsaversExisting arrangements considered sufficientThe respondent said that existing arrangements were sufficient, so no further action was needed.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Unavailability of practical clinical reference tools and manuals for clinical decision-making

Wider context from the report

“He also stated that there were no practical reference tools or clinical manuals available to him within Specsavers and was dependent upon referring to Google to assist him in his clinical decision making. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to consider unequal pupils alone as a sign of increased intracranial pressure due to a bleed or aneurysm

Wider context from the report

“████████ gave oral evidence at the inquest hearing. In evidence he admitted that he failed to consider unequal pupils alone as a sign of increased intracranial pressure due to a bleed or aneurysm and has rectified this in his current practice. ”

Is this part of a recurring concern?

Yes — Failure to reliably recognise and treat raised intracranial pressure promptly.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of a mechanism for disseminating clinical incident information and improving learning from similar events

Wider context from the report

“I was also informed that whilst ████████ shared his experience locally, that there is no mechanism for disseminating information relating to clinical incidents or to improve learning from similar events amongst practitioners at Specsavers. ”

Is this part of a recurring concern?

Yes — Failure to reliably disseminate contextualised safety learning to relevant staff.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Commission a specialist optometrist or neuro-ophthalmologist to develop training materials on this presentation.

Verbatim wording from the response

“This was an unusual presentation. We appreciate the importance of sharing experience and learning across the Company. We are liaising with Specsavers Professional Training team to commission a specialist optometrist or neuro-ophthalmologist to deliver training materials (concentrating on this topic) which will be recorded and disseminated via an online webinar or other similar mechanism which will be available to all Professional staff within the Company. We also hope to make the training available for the wider optical community outside the Company so that there is an opportunity for non-Specsavers practitioners to learn and any and all matters arising out of Mr Berrow’s sad death.”

Source location

2021-0080-Response-from-Specsavers-Redacted
Page 1 · response
Published 30 March 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Record and disseminate the specialist training through an online webinar or similar mechanism for Company professional staff.

Verbatim wording from the response

“This was an unusual presentation. We appreciate the importance of sharing experience and learning across the Company. We are liaising with Specsavers Professional Training team to commission a specialist optometrist or neuro-ophthalmologist to deliver training materials (concentrating on this topic) which will be recorded and disseminated via an online webinar or other similar mechanism which will be available to all Professional staff within the Company. We also hope to make the training available for the wider optical community outside the Company so that there is an opportunity for non-Specsavers practitioners to learn and any and all matters arising out of Mr Berrow’s sad death.”

Source location

2021-0080-Response-from-Specsavers-Redacted
Page 1 · response
Published 30 March 2021

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Up-to-date digital clinical resources, referral guidelines and peer support are relied on instead of providing paper textbooks and manuals in stores.

Verbatim wording from the response

“So far as reference tools and clinical manuals are concerned, we do not provide paper textbooks and manuals within the stores as these will become out-of-date – however, computers are provided and staff are able to access clinical evidence, guidance, journals and optometry textbooks via the College of Optometrists website. This has the benefit of being up-to-date. Staff also have access to peers and more senior colleagues within the store or through the professional services team, which can give advice. My understanding is that the optometrist accessed the publically available local referral guidelines online to ensure that he followed the current, up-to-date referral guidelines. Each area will have its own guidelines.”

Source location

2021-0080-Response-from-Specsavers-Redacted
Page 1 · response
Published 30 March 2021

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026