PFD report

Susan Patricia SHIPLEY · Prevention of Future Deaths report

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Issued 28 Oct 2024•North Yorkshire and York

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
4

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
11

Described in responses

Recipients and published responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised4

  1. Failure to undertake subsequent ‘fit to sit’ reassessments before onward ambulance transport
    Part of recurring concern: Unreliable risk assessment and management for patient transport
  2. Failure to complete relevant learning and resulting actions concerning ‘fit to sit’ practice
  3. Failure to document initial ‘fit to sit’ assessments
    Part of recurring concern: Unreliable risk assessment and management for patient transport
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.4

  1. Action

    Draft and progress a dedicated fit-to-sit policy through internal review and final clinical governance approval.

    Stated by Yorkshire Ambulance Service NHS TrustStated in progressThe respondent said that this action was in progress when they made their response on 1 November 2024.
  2. Action

    Conduct a Patient Safety Incident Investigation into the moving-and-handling care, including fit-to-sit decisions, handover, diversion, HALO involvement and specialist-hospital transport.

    Stated by Yorkshire Ambulance Service NHS TrustStated in progressThe respondent said that this action was in progress when they made their response on 1 November 2024.
  3. Action

    Disseminate the approved fit-to-sit policy across YAS for use by all clinical staff.

    Stated by Yorkshire Ambulance Service NHS TrustStated plannedThe respondent said that this action was planned when they made their response on 1 November 2024.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to undertake subsequent ‘fit to sit’ reassessments before onward ambulance transport

Wider context from the report

“1. I heard evidence that Yorkshire Ambulance Service (YAS) use ‘fit to sit’ assessments of patients attending Emergency Departments (ED) by ambulance, to determine whether they are fit to sit and wait to be assessed by hospital staff, or need to remain on an ambulance stretcher. ‘Fit to sit’ is thus an important part of YAS’s attempts to reduce handover times for ambulances at acute hospitals. I heard evidence from an ED clinician and a senior YAS paramedic that ‘fit to sit’ assessments should involve a senior practitioner in the ED (such as an ACP or Registrar) going into the waiting ambulance to take a brief history from the patient and undertake a brief physical examination to assess the patient’s ability to sit and wait in a chair for what is likely to be a considerable period of time. This assessment should be recorded and should involve discussion with the Hospital Ambulance Liaison Officer (HALO) deployed by YAS. 2. Mrs Shipley was a right below knee amputee with an ischaemic/gangrenous left foot and a wheelchair user who was unable to weight bear. Despite this, she was deemed ‘fit to sit’, and transported to another hospital, in a hospital issue wheelchair. There was no documentary evidence of any assessment of her fitness to sit made by the paramedics concerned, nor the ACP and HALO who were said to have been involved in it. I found from the evidence of a senior YAS paramedic that any assessment appropriately undertaken could not have concluded that Mrs Shipley was ‘fit to sit’. I found that attempting to transport Mrs Shipley in the hospital wheelchair was inappropriate and resulted in her falling from it and sustaining a fractured neck of femur which contributed to her death. 3. My concerns relate to – a) The absence of any documentary evidence that an initial ‘fit to sit’ assessment was undertaken involving the parties mentioned above; b) The decision that Mrs Shipley was ‘fit to sit’ despite being an amputee and unable to weight bear; c) The absence of any subsequent ‘fit to sit’ assessment being undertaken by the second ambulance crew transporting Mrs Shipley to York, because of an assumption of fitness to sit, and the role of the HALO in this assumption; d) The absence of evidence that all relevant learning arising from the above has occurred and any actions arising from such learning have been completed, particularly in relation to the first paramedic crew and the HALO; e) The potential risk of death to others in the event of a recurrence of any of the above. ”

Is this part of a recurring concern?

Yes — Unreliable risk assessment and management for patient transport.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to complete relevant learning and resulting actions concerning ‘fit to sit’ practice

Wider context from the report

“1. I heard evidence that Yorkshire Ambulance Service (YAS) use ‘fit to sit’ assessments of patients attending Emergency Departments (ED) by ambulance, to determine whether they are fit to sit and wait to be assessed by hospital staff, or need to remain on an ambulance stretcher. ‘Fit to sit’ is thus an important part of YAS’s attempts to reduce handover times for ambulances at acute hospitals. I heard evidence from an ED clinician and a senior YAS paramedic that ‘fit to sit’ assessments should involve a senior practitioner in the ED (such as an ACP or Registrar) going into the waiting ambulance to take a brief history from the patient and undertake a brief physical examination to assess the patient’s ability to sit and wait in a chair for what is likely to be a considerable period of time. This assessment should be recorded and should involve discussion with the Hospital Ambulance Liaison Officer (HALO) deployed by YAS. 2. Mrs Shipley was a right below knee amputee with an ischaemic/gangrenous left foot and a wheelchair user who was unable to weight bear. Despite this, she was deemed ‘fit to sit’, and transported to another hospital, in a hospital issue wheelchair. There was no documentary evidence of any assessment of her fitness to sit made by the paramedics concerned, nor the ACP and HALO who were said to have been involved in it. I found from the evidence of a senior YAS paramedic that any assessment appropriately undertaken could not have concluded that Mrs Shipley was ‘fit to sit’. I found that attempting to transport Mrs Shipley in the hospital wheelchair was inappropriate and resulted in her falling from it and sustaining a fractured neck of femur which contributed to her death. 3. My concerns relate to – a) The absence of any documentary evidence that an initial ‘fit to sit’ assessment was undertaken involving the parties mentioned above; b) The decision that Mrs Shipley was ‘fit to sit’ despite being an amputee and unable to weight bear; c) The absence of any subsequent ‘fit to sit’ assessment being undertaken by the second ambulance crew transporting Mrs Shipley to York, because of an assumption of fitness to sit, and the role of the HALO in this assumption; d) The absence of evidence that all relevant learning arising from the above has occurred and any actions arising from such learning have been completed, particularly in relation to the first paramedic crew and the HALO; e) The potential risk of death to others in the event of a recurrence of any of the above. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to document initial ‘fit to sit’ assessments

Wider context from the report

“1. I heard evidence that Yorkshire Ambulance Service (YAS) use ‘fit to sit’ assessments of patients attending Emergency Departments (ED) by ambulance, to determine whether they are fit to sit and wait to be assessed by hospital staff, or need to remain on an ambulance stretcher. ‘Fit to sit’ is thus an important part of YAS’s attempts to reduce handover times for ambulances at acute hospitals. I heard evidence from an ED clinician and a senior YAS paramedic that ‘fit to sit’ assessments should involve a senior practitioner in the ED (such as an ACP or Registrar) going into the waiting ambulance to take a brief history from the patient and undertake a brief physical examination to assess the patient’s ability to sit and wait in a chair for what is likely to be a considerable period of time. This assessment should be recorded and should involve discussion with the Hospital Ambulance Liaison Officer (HALO) deployed by YAS. 2. Mrs Shipley was a right below knee amputee with an ischaemic/gangrenous left foot and a wheelchair user who was unable to weight bear. Despite this, she was deemed ‘fit to sit’, and transported to another hospital, in a hospital issue wheelchair. There was no documentary evidence of any assessment of her fitness to sit made by the paramedics concerned, nor the ACP and HALO who were said to have been involved in it. I found from the evidence of a senior YAS paramedic that any assessment appropriately undertaken could not have concluded that Mrs Shipley was ‘fit to sit’. I found that attempting to transport Mrs Shipley in the hospital wheelchair was inappropriate and resulted in her falling from it and sustaining a fractured neck of femur which contributed to her death. 3. My concerns relate to – a) The absence of any documentary evidence that an initial ‘fit to sit’ assessment was undertaken involving the parties mentioned above; b) The decision that Mrs Shipley was ‘fit to sit’ despite being an amputee and unable to weight bear; c) The absence of any subsequent ‘fit to sit’ assessment being undertaken by the second ambulance crew transporting Mrs Shipley to York, because of an assumption of fitness to sit, and the role of the HALO in this assumption; d) The absence of evidence that all relevant learning arising from the above has occurred and any actions arising from such learning have been completed, particularly in relation to the first paramedic crew and the HALO; e) The potential risk of death to others in the event of a recurrence of any of the above. ”

Is this part of a recurring concern?

Yes — Unreliable risk assessment and management for patient transport.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to make appropriate ‘fit to sit’ determinations for patients unable to weight bear

Wider context from the report

“1. I heard evidence that Yorkshire Ambulance Service (YAS) use ‘fit to sit’ assessments of patients attending Emergency Departments (ED) by ambulance, to determine whether they are fit to sit and wait to be assessed by hospital staff, or need to remain on an ambulance stretcher. ‘Fit to sit’ is thus an important part of YAS’s attempts to reduce handover times for ambulances at acute hospitals. I heard evidence from an ED clinician and a senior YAS paramedic that ‘fit to sit’ assessments should involve a senior practitioner in the ED (such as an ACP or Registrar) going into the waiting ambulance to take a brief history from the patient and undertake a brief physical examination to assess the patient’s ability to sit and wait in a chair for what is likely to be a considerable period of time. This assessment should be recorded and should involve discussion with the Hospital Ambulance Liaison Officer (HALO) deployed by YAS. 2. Mrs Shipley was a right below knee amputee with an ischaemic/gangrenous left foot and a wheelchair user who was unable to weight bear. Despite this, she was deemed ‘fit to sit’, and transported to another hospital, in a hospital issue wheelchair. There was no documentary evidence of any assessment of her fitness to sit made by the paramedics concerned, nor the ACP and HALO who were said to have been involved in it. I found from the evidence of a senior YAS paramedic that any assessment appropriately undertaken could not have concluded that Mrs Shipley was ‘fit to sit’. I found that attempting to transport Mrs Shipley in the hospital wheelchair was inappropriate and resulted in her falling from it and sustaining a fractured neck of femur which contributed to her death. 3. My concerns relate to – a) The absence of any documentary evidence that an initial ‘fit to sit’ assessment was undertaken involving the parties mentioned above; b) The decision that Mrs Shipley was ‘fit to sit’ despite being an amputee and unable to weight bear; c) The absence of any subsequent ‘fit to sit’ assessment being undertaken by the second ambulance crew transporting Mrs Shipley to York, because of an assumption of fitness to sit, and the role of the HALO in this assumption; d) The absence of evidence that all relevant learning arising from the above has occurred and any actions arising from such learning have been completed, particularly in relation to the first paramedic crew and the HALO; e) The potential risk of death to others in the event of a recurrence of any of the above. ”

Is this part of a recurring concern?

Yes — Unreliable emergency-department streaming and initial assessment; Unreliable risk assessment and management for patient transport.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Draft and progress a dedicated fit-to-sit policy through internal review and final clinical governance approval.

Verbatim wording from the response

“YAS recognises that the current guidance can be confusing, with the terms ‘fit to sit’ and ‘self-handover’ being used interchangeably between organisation when in fact these are not the same. As such, YAS is currently drafting a ‘fit to sit’ policy, specifically designed to support clinicians in this decision making that links to the existing self-handover process. It will go through internal review at YAS’s Clinical Quality Development Forum before being finally approved for use at YAS’s Clinical Governance Group. It therefore may be subject to amendments dependent on feedback from these groups hence it not being included within this letter. Once formally agreed it will be disseminated across the organisation for use by all clinical staff.”

Source location

Response from Yorkshire Ambulance Service
Page 3 · response
Published 1 November 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Conduct a Patient Safety Incident Investigation into the moving-and-handling care, including fit-to-sit decisions, handover, diversion, HALO involvement and specialist-hospital transport.

Verbatim wording from the response

“Following the conclusion of your inquest, the complexities and potential for learning was discussed at YAS’s Patient Safety Learning Group which is chaired by the Executive Medical Director. From this the commissioning of a full investigation into the care of Mrs Shipley. A Patient Safety Incident Investigation, under the theme of “Moving and Handling” has been initiated, which focuses on identifying learning responses to improve our service to patients. The family of Mrs Shipley have been contacted by letter to ask if they wish to participate in this investigation.”

Source location

Response from Yorkshire Ambulance Service
Page 4 · response
Published 1 November 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Disseminate the approved fit-to-sit policy across YAS for use by all clinical staff.

Verbatim wording from the response

“YAS recognises that the current guidance can be confusing, with the terms ‘fit to sit’ and ‘self-handover’ being used interchangeably between organisation when in fact these are not the same. As such, YAS is currently drafting a ‘fit to sit’ policy, specifically designed to support clinicians in this decision making that links to the existing self-handover process. It will go through internal review at YAS’s Clinical Quality Development Forum before being finally approved for use at YAS’s Clinical Governance Group. It therefore may be subject to amendments dependent on feedback from these groups hence it not being included within this letter. Once formally agreed it will be disseminated across the organisation for use by all clinical staff.”

Source location

Response from Yorkshire Ambulance Service
Page 3 · response
Published 1 November 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Conduct a case-based safety discussion with clinicians from the first ambulance call and provide planned feedback to the HALO.

Verbatim wording from the response

“Additionally, a case-based discussion has been held with the attending clinicians at the first ambulance call which led to the patient being transported to Scarborough Hospital. This was led by our Advanced Paramedic Clinical Lead and involved critically reflecting to enable points for consideration from a safety perspective to be highlighted. There is planned feedback for the HALO.”

Source location

Response from Yorkshire Ambulance Service
Page 3 · response
Published 1 November 2024

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.7

  1. 1

    Produce and share a comprehensive Patient Safety Investigation report with the family and relevant stakeholders.

    Stated by Yorkshire Ambulance Service NHS TrustStated plannedThe respondent said that this action was planned when they made their response on 1 November 2024.
  2. 2

    Use a hospital-portering-wheelchair equipment risk assessment to identify high-risk tasks and required risk-reduction actions.

    Stated by Yorkshire Ambulance Service NHS TrustStated completedThe respondent said that this action was complete when they made their response on 1 November 2024.
  3. 3

    Evaluate the effectiveness of the hospital-portering-wheelchair risk assessment in reducing moving-and-handling patient-safety incidents.

    Stated by Yorkshire Ambulance Service NHS TrustStated in progressThe respondent said that this action was in progress when they made their response on 1 November 2024.
  4. 4

    Operate a dedicated moving-and-handling focus group to provide staff guidance and support for safe patient care, including hospital wheelchair transfers.

    Stated by Yorkshire Ambulance Service NHS TrustStated completedThe respondent said that this action was complete when they made their response on 1 November 2024.
  5. 5

    Operate a collaborative ambulance service and hospital clinical safety group to review handover-delay and ambulance-queue cases and prevent patient harm.

    Stated by Yorkshire Ambulance Service NHS TrustStated completedThe respondent said that this action was complete when they made their response on 1 November 2024.
  6. 6

    Encourage ambulance crews to override a hospital divert when a patient requires a specialist service available at that hospital.

    Stated by Yorkshire Ambulance Service NHS TrustStated completedThe respondent said that this action was complete when they made their response on 1 November 2024.
  7. 7

    Issue ambulance teams guidance on correct portering-chair use and continued dynamic risk assessment during patient transfers.

    Stated by Yorkshire Ambulance Service NHS TrustStated completedThe respondent said that this action was complete when they made their response on 1 November 2024.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Produce and share a comprehensive Patient Safety Investigation report with the family and relevant stakeholders.

Verbatim wording from the response

“Investigations of this nature can take some time to complete as there is a breadth of information to process, as a number of other patient experiences will be reviewed and evaluated so appropriate learning can be identified to inform change for the future and better improve our practices. The timescale for the completion of this investigation and preparation of the report will be February/March 2025.”

Source location

Response from Yorkshire Ambulance Service
Page 4 · response
Published 1 November 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Use a hospital-portering-wheelchair equipment risk assessment to identify high-risk tasks and required risk-reduction actions.

Verbatim wording from the response

“In October 2024, following a number of pieces of research work by our Moving and Handling Lead, a hospital portering wheelchair equipment risk assessment was introduced which identified tasks at the highest risk, namely transporting patients from vehicle to hospital over uneven ground without use of a lap belt, and using a wheelchair for access or egress to/from ramp access ambulance vehicles. Early indications highlight that the introduction of the risk assessment has helped identify specific actions that are required to reduce the risks. This work remains ongoing which will allow us to draw conclusions on its effectiveness in terms of reduction of number of patient safety incidents specific to moving and handling.”

Source location

Response from Yorkshire Ambulance Service
Page 4 · response
Published 1 November 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Evaluate the effectiveness of the hospital-portering-wheelchair risk assessment in reducing moving-and-handling patient-safety incidents.

Verbatim wording from the response

“In October 2024, following a number of pieces of research work by our Moving and Handling Lead, a hospital portering wheelchair equipment risk assessment was introduced which identified tasks at the highest risk, namely transporting patients from vehicle to hospital over uneven ground without use of a lap belt, and using a wheelchair for access or egress to/from ramp access ambulance vehicles. Early indications highlight that the introduction of the risk assessment has helped identify specific actions that are required to reduce the risks. This work remains ongoing which will allow us to draw conclusions on its effectiveness in terms of reduction of number of patient safety incidents specific to moving and handling.”

Source location

Response from Yorkshire Ambulance Service
Page 4 · response
Published 1 November 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Operate a dedicated moving-and-handling focus group to provide staff guidance and support for safe patient care, including hospital wheelchair transfers.

Verbatim wording from the response

“Although not yet completed, the investigation is well under way, and I can share the following. YAS had identified that Moving and Handling was a local priority theme upon introduction of the Patient Safety Incident Response Framework (PSIRF). A dedicated Moving and Handling focus group meets regularly to discuss incidents involving this theme. This group is facilitated by our Health and Safety Manager, supported by our Moving and Handling Lead and Patient Transport Service Quality Lead.”

Source location

Response from Yorkshire Ambulance Service
Page 4 · response
Published 1 November 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Operate a collaborative ambulance service and hospital clinical safety group to review handover-delay and ambulance-queue cases and prevent patient harm.

Verbatim wording from the response

“This very sad event contributed to the launch of a collaborative clinical safety group attended by operational and clinical leads from the ambulance service and York and Scarborough Hospitals. This meeting reviews cases such as this with the aim to avoid future patient harm caused by handover delays and ambulance queues. Mrs Shipley’s care has been discussed within this forum and an action taken to encourage ambulance crews to seek to override a divert when presented with a patient requiring a specialist service available at the hospital that is on divert.”

Source location

Response from Yorkshire Ambulance Service
Page 3 · response
Published 1 November 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Encourage ambulance crews to override a hospital divert when a patient requires a specialist service available at that hospital.

Verbatim wording from the response

“This very sad event contributed to the launch of a collaborative clinical safety group attended by operational and clinical leads from the ambulance service and York and Scarborough Hospitals. This meeting reviews cases such as this with the aim to avoid future patient harm caused by handover delays and ambulance queues. Mrs Shipley’s care has been discussed within this forum and an action taken to encourage ambulance crews to seek to override a divert when presented with a patient requiring a specialist service available at the hospital that is on divert.”

Source location

Response from Yorkshire Ambulance Service
Page 3 · response
Published 1 November 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Issue ambulance teams guidance on correct portering-chair use and continued dynamic risk assessment during patient transfers.

Verbatim wording from the response

“The second ambulance crew responsible with transporting the patient from Scarborough to York participated in an After-Action Review, attended by system partners and key stakeholders. This again enabled critical reflection of the events and identified systemwide learning. As a result of this discussion, a notice has been issued to all patient facing ambulance teams in Humber and North Yorkshire by the area’s Consultant Paramedic regarding the correct use of portering chairs and the need for continued dynamic risk assessment when transporting patients between ambulances and the receiving”

Source location

Response from Yorkshire Ambulance Service
Page 3 · response
Published 1 November 2024

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

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Data last updated 7 September 2026