PFD report

Callum James Hargreaves · Prevention of Future Deaths report

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Issued 28 May 2025•Cornwall and Isles of Scilly

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
2

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
9

Described in responses

Recipients and published responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised2

  1. Failure to rapidly resolve responsibility for housing cuckooed tenants who become effectively homeless
    Part of recurring concern: Inadequate protection of tenants from cuckooingPart of recurring concern: Unclear accountability for health and safety controls
  2. Inconsistent approaches by Council staff to homelessness applications from social tenants
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.6

  1. Action

    Ensure all managers and supervisors demonstrate understanding and application of the escalation procedure by August 2025.

    Stated by Cornwall CouncilStated plannedThe respondent said that this action was planned when they made their response on 6 June 2025.
  2. Action

    Require staff to access, read and understand the Homelessness Code of Guidance through caseworker supervision.

    Stated by Cornwall CouncilStated plannedThe respondent said that this action was planned when they made their response on 6 June 2025.
  3. Action

    Direct managers and supervisors to use the Escalation of Professional Differences Procedure and Guidance.

    Stated by Cornwall CouncilStated plannedThe respondent said that this action was planned when they made their response on 6 June 2025.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.1

  1. Position

    The Council cannot dictate individual social housing providers’ operational policies for resolving cuckooing concerns.

    Stated by Cornwall CouncilOutside remitThe respondent said that this matter was outside its role or authority.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to rapidly resolve responsibility for housing cuckooed tenants who become effectively homeless

Wider context from the report

“1) On the facts of this case, Callum had a social tenancy with Sanctuary Housing but it is recognised the Council will have professional relationships with a number of housing providers. Safeguarding alerts were raised that Callum was being cuckooed. There was then a “stand-off” between Sanctuary and the Council as to who had responsibility for housing Callum. This was not resolved even though there were seven Safeguarding conferences held over half a year. It was felt by the Chair of the Safeguarding conferences that Callum had been failed and that the question of who was responsible for his accommodation should have been resolved much more quickly. Going forward, the Council may wish to reflect upon: - How it would like social housing providers with whom it has professional relationships to resolve concerns about the cuckooing of tenants. A separate Preventing Future Deaths report has been written to Sanctuary in this regard (with a copy sent to the Council); - How disagreements about who has responsibility for housing a cuckooed tenant who becomes effectively homeless may be resolved more rapidly; - Council witnesses held conflicting views as to whether a social tenancy disqualified a tenant from making a homelessness application. It is for the Council to decide how to ensure a consistent approach is taken by its staff. The situation generally is considered in greater detail at paragraphs 150-160 of the attached judgement. ”

Is this part of a recurring concern?

Yes — Inadequate protection of tenants from cuckooing; Unclear accountability for health and safety controls.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Inconsistent approaches by Council staff to homelessness applications from social tenants

Wider context from the report

“1) On the facts of this case, Callum had a social tenancy with Sanctuary Housing but it is recognised the Council will have professional relationships with a number of housing providers. Safeguarding alerts were raised that Callum was being cuckooed. There was then a “stand-off” between Sanctuary and the Council as to who had responsibility for housing Callum. This was not resolved even though there were seven Safeguarding conferences held over half a year. It was felt by the Chair of the Safeguarding conferences that Callum had been failed and that the question of who was responsible for his accommodation should have been resolved much more quickly. Going forward, the Council may wish to reflect upon: - How it would like social housing providers with whom it has professional relationships to resolve concerns about the cuckooing of tenants. A separate Preventing Future Deaths report has been written to Sanctuary in this regard (with a copy sent to the Council); - How disagreements about who has responsibility for housing a cuckooed tenant who becomes effectively homeless may be resolved more rapidly; - Council witnesses held conflicting views as to whether a social tenancy disqualified a tenant from making a homelessness application. It is for the Council to decide how to ensure a consistent approach is taken by its staff. The situation generally is considered in greater detail at paragraphs 150-160 of the attached judgement. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Ensure all managers and supervisors demonstrate understanding and application of the escalation procedure by August 2025.

Verbatim wording from the response

“In order to ensure this, managers and supervisors will be directed to the Council's ‘Escalation of Professional Differences Procedure and Guidance’ (- cios sab-escalation-procedure-october-2020.pdf). This document provides clear guidance on steps to resolve professional differences and strategic steps for the escalation of concerns.”

Source location

Response from Cornwall Council (Housing)
Page 4 · response
Published 6 June 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Require staff to access, read and understand the Homelessness Code of Guidance through caseworker supervision.

Verbatim wording from the response

“All staff to have access to, and be required to read and understand, the ‘Homelessness Code of Guidance’. This will be referred to in case worker supervision to ensure compliance and understanding.”

Source location

Response from Cornwall Council (Housing)
Page 5 · response
Published 6 June 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Direct managers and supervisors to use the Escalation of Professional Differences Procedure and Guidance.

Verbatim wording from the response

“2. An escalation of Callum’s situation following the safeguarding/MDT meetings did not occur. Had the difficulties encountered triggered an escalation, then there may have been further opportunities to explore and potentially resolve the housing issue.”

Source location

Response from Cornwall Council (Housing)
Page 4 · response
Published 6 June 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review the caseworker supervision framework to improve consistency and uniformity.

Verbatim wording from the response

“Furthermore, it is accepted that Callum’s individual case was not sufficiently highlighted through caseworker supervision. In light of this, we are currently reviewing the framework under which”

Source location

Response from Cornwall Council (Housing)
Page 4 · response
Published 6 June 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide robust caseworker supervision to ensure correct homelessness legal tests and thresholds are applied in every case.

Verbatim wording from the response

“3. We accept that an opportunity to open a case based on existing homelessness triggers under Part 7 of the Housing Act 1996 existed and that this could have been explored further. Of relevance to this matter was the fact that Callum had a tenancy. The question (and test) then of whether ‘... it [is] reasonable to occupy..’ should have been considered and applied following any concerns of alleged disrepair and suspected cuckooing. If the threshold for priority need was also met, then an offer of interim accommodation under s188 duty would be triggered.”

Source location

Response from Cornwall Council (Housing)
Page 5 · response
Published 6 June 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement a Quality Assurance Framework using induction training, continuing professional development and case sampling.

Verbatim wording from the response

“We will also implement a Quality Assurance Framework to ensure expertise and legal compliance. This will be achieved through a combination of rigorous induction training, continual professional development and continual case sampling. Once approved through internal governance, we expect this to be in place by 1st December 2025.”

Source location

Response from Cornwall Council (Housing)
Page 5 · response
Published 6 June 2025

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The Council cannot dictate individual social housing providers’ operational policies for resolving cuckooing concerns.

Verbatim wording from the response

“1. While we cannot dictate what individual providers do operationally in terms of their own policy, we are in a position to promote and encourage the adoption of a unified understanding of cuckooing and, if possible, reach consensus in the following key areas;”

Source location

Response from Cornwall Council (Housing)
Page 3 · response
Published 6 June 2025

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.3

  1. 1

    Invite a cuckooing subject matter expert, such as an ASB Officer, to speak at the next Housing Options staff away day.

    Stated by Cornwall CouncilStated plannedThe respondent said that this action was planned when they made their response on 6 June 2025.
  2. 2

    Embed mandatory Shelter cuckooing e-learning in the Housing Options training framework, with biannual completion and completion during new starters’ probation.

    Stated by Cornwall CouncilStated completedThe respondent said that this action was complete when they made their response on 6 June 2025.
  3. 3

    Table the PFD report at the Home Choice Partnership meeting to discuss recommendations and track ongoing actions.

    Stated by Cornwall CouncilStated completedThe respondent said that this action was complete when they made their response on 6 June 2025.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Invite a cuckooing subject matter expert, such as an ASB Officer, to speak at the next Housing Options staff away day.

Verbatim wording from the response

“A subject matter expert (e.g. an ASB Officer) will be invited to speak at the next Housing Options staff away day.”

Source location

Response from Cornwall Council (Housing)
Page 6 · response
Published 6 June 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Embed mandatory Shelter cuckooing e-learning in the Housing Options training framework, with biannual completion and completion during new starters’ probation.

Verbatim wording from the response

“In order for employees to better understand the nature of cuckooing and thereby be better placed to identify and respond appropriately, Housing Options staff have completed e-learning training provided by Shelter on ‘cuckooing’. This will now form part of the training framework. This training will be completed on a bi-annual basis to ensure the knowledge is retained and current and will be mandatory for all new starters with Housing Options. It will be a requirement that this training be completed within the six-month probationary period for new starters.”

Source location

Response from Cornwall Council (Housing)
Page 6 · response
Published 6 June 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Table the PFD report at the Home Choice Partnership meeting to discuss recommendations and track ongoing actions.

Verbatim wording from the response

“In addition to the above, We have tabled this PFDO for the next Home Choice Partnership (Social Housing providers operating in Cornwall) meeting on the 16th of July 2025 to discuss these recommendations and track ongoing actions through this forum.”

Source location

Response from Cornwall Council (Housing)
Page 4 · response
Published 6 June 2025

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026