PFD report

Callie Lewis · Prevention of Future Deaths report

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Issued 3 Dec 2019•Central and South East Kent

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
2

Raised in this report

Recipients
2

Named on the report

Responses found
1

Of 2 recipients

Stated actions
3

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised2

  1. Availability of online forum advice on misleading mental health professionals to avoid mental health detention
    Part of recurring concern: Inadequate controls on access to online suicide-promoting content
  2. Availability of online forum advice on methods of taking one's life
    Part of recurring concern: Inadequate controls on access to online suicide-promoting content
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.2

  1. Action

    Establish an independent regulator to oversee online services’ compliance with the duty of care and enforce safety requirements.

    Stated by Department for Digital, Culture, Media and SportStated plannedThe respondent said that this action was planned when they made their response on 29 December 2019.
  2. Action

    Develop legislation establishing a duty of care requiring online services to protect users from harmful content and activity.

    Stated by Department for Digital, Culture, Media and SportStated plannedThe respondent said that this action was planned when they made their response on 29 December 2019.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.2

  1. Position

    The Secretary of State lacks the power to prevent harmful websites from operating.

    Stated by Department for Digital, Culture, Media and SportUnable to actThe respondent said that a constraint prevented them from taking the relevant action.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Availability of online forum advice on misleading mental health professionals to avoid mental health detention

Wider context from the report

“(1) Callie was using an online suicide forum, ████████ (the forum now appears under the internet address ████████.Through the forum she was able to engage in discussions with other pro-suicide members and obtain advice how to mislead mental health professionals to avoid being sectioned under the Mental Health Act and also how to perfect the methods of taking her life that she had been considering. She was enabled by the advice provided through the forum to frustrate a mental health assessment and thereafter take her life ”

Is this part of a recurring concern?

Yes — Inadequate controls on access to online suicide-promoting content.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Availability of online forum advice on methods of taking one's life

Wider context from the report

“(1) Callie was using an online suicide forum, ████████ (the forum now appears under the internet address ████████.Through the forum she was able to engage in discussions with other pro-suicide members and obtain advice how to mislead mental health professionals to avoid being sectioned under the Mental Health Act and also how to perfect the methods of taking her life that she had been considering. She was enabled by the advice provided through the forum to frustrate a mental health assessment and thereafter take her life ”

Is this part of a recurring concern?

Yes — Inadequate controls on access to online suicide-promoting content.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Establish an independent regulator to oversee online services’ compliance with the duty of care and enforce safety requirements.

Verbatim wording from the response

“The Online Harms White Paper, published in April 2019, set out the government's plans for world-leading legislation to make the UK the safest place in the world to be online. This will make companies more responsible for their users' safety online, especially children and other vulnerable groups. While some companies have taken steps to address harmful content on their platforms, including to reduce the risk posed by suicide and self-harm related content, these voluntary measures have not delivered the necessary improvements. Under our proposed approach, a new duty of care will make companies take more responsibility for the safety of their users, and tackle harm caused by content or activity on their services. Compliance with this duty of care will be overseen by an independent regulator.”

Source location

2019-0414-Response-from-DCMS
Page 1 · response
Published 29 December 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop legislation establishing a duty of care requiring online services to protect users from harmful content and activity.

Verbatim wording from the response

“The Online Harms White Paper, published in April 2019, set out the government's plans for world-leading legislation to make the UK the safest place in the world to be online. This will make companies more responsible for their users' safety online, especially children and other vulnerable groups. While some companies have taken steps to address harmful content on their platforms, including to reduce the risk posed by suicide and self-harm related content, these voluntary measures have not delivered the necessary improvements. Under our proposed approach, a new duty of care will make companies take more responsibility for the safety of their users, and tackle harm caused by content or activity on their services. Compliance with this duty of care will be overseen by an independent regulator.”

Source location

2019-0414-Response-from-DCMS
Page 1 · response
Published 29 December 2019

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The Secretary of State lacks the power to prevent harmful websites from operating.

Verbatim wording from the response

“The government expects companies to take action now to tackle harmful content or activity on their services. Indeed, there are already some existing arrangements between individual companies and charities to improve the identification and removal of this content when it is reported, and services that signpost help and supportive content to their users. As Secretary of State I do not, however, have the power to prevent the operation of harmful websites.”

Source location

2019-0414-Response-from-DCMS
Page 2 · response
Published 29 December 2019

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The new regulator will be responsible for producing codes of practice on online suicide and self-harm content.

Verbatim wording from the response

“Some of the areas the regulator could include in a code of practice include setting out the steps a company might take to ensure that users who have been exposed to this content are able to access adequate support; ensuring that companies work with experts in suicide prevention so that their policies and practices protect the most vulnerable; and processes to stop algorithms promoting self-harm or suicide content to users. It will be for the new regulator to produce codes of practice when it becomes operational.”

Source location

2019-0414-Response-from-DCMS
Page 2 · response
Published 29 December 2019

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.1

  1. 1

    Convene a working group of social media and digital-sector companies to explore additional measures for keeping children safe online.

    Stated by Department for Digital, Culture, Media and SportStated completedThe respondent said that this action was complete when they made their response on 29 December 2019.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Convene a working group of social media and digital-sector companies to explore additional measures for keeping children safe online.

Verbatim wording from the response

“The Department for Health and Social Care and Department for Education's Children and Young People's Mental Health Green Paper, published on 4 December 2017, and the government's consultation response published July 2018, considers the impact of social media on young people's mental health. As highlighted in the green paper, we have convened a working group of social media and digital sector companies to explore what more they can do to help us keep children safe online.”

Source location

2019-0414-Response-from-DCMS
Page 2 · response
Published 29 December 2019

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
1/2

Data last updated 7 September 2026