PFD report

Walter Perukeno POLLYN · Prevention of Future Deaths report

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Issued 16 Dec 2025•Kent and Medway

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
2

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
15

Described in responses

Recipients and published responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised2

  1. Failure to prevent water access for patients who are nil by mouth
    Part of recurring concern: Unreliable management of nil-by-mouth restrictions
  2. Failure to make patient record completion reflect individual care instructions
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.6

  1. Action

    Standardise bedside signage, tracking-board flags, water restrictions and documentation prompts for nil-by-mouth patients.

    Stated by Medway NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 10 March 2026.
  2. Action

    Explore automated electronic patient-record alerts for conflicting nil-by-mouth documentation and recorded water provision.

    Stated by Medway NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 10 March 2026.
  3. Action

    Provide targeted face-to-face nil-by-mouth, supervised-water and aspiration-risk training, reinforced through care study days, handovers and safety huddles.

    Stated by Medway NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 10 March 2026.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to prevent water access for patients who are nil by mouth

Wider context from the report

“(1) Having been made 'nil by mouth', the evidence was that this was well documented in Mr Pollyn's records, a sign indicating that he was nil by mouth was placed above his bed, and the board within the ward kitchen was also updated. Despite this, the records indicate that numerous members of nursing staff ensured that water was placed at Mr Pollyn's bedside (which would be standard practice were Mr Pollyn not 'nil by mouth' at the time). While the Trust has updated the relevant policies and sought to disseminate messaging to staff in this regard, I was not reassured that this is solely a matter of policy. The number of staff involved and the period of time over which the issue of unsupervised access to water persisted is potentially suggestive of underlying attitudinal issues. ”

Is this part of a recurring concern?

Yes — Unreliable management of nil-by-mouth restrictions.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to make patient record completion reflect individual care instructions

Wider context from the report

“(2) Following on from the above, I heard in evidence that the production of some patient records is a simple tick-box exercise, which is not a concern in itself. However, the impression created by the evidence was that staff members were ticking the box to indicate that water was placed/replaced at the bedside (and following through on that action) because that was the norm for most patients on the ward. This indicates that staff missed the entries in the notes about 'nil by mouth' and the other visual cues that were clear. While I heard that the Trust intends to undertake a review of record keeping, which may not be completed until March 2026, I was given insufficient reassurance that this specific concern is being addressed. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Standardise bedside signage, tracking-board flags, water restrictions and documentation prompts for nil-by-mouth patients.

Verbatim wording from the response

“• Clear visual controls and environmental safeguards, including revised bedside signage, tracking board flags, and standardised prompts, aim to reduce reliance on memory or assumptions. These include standardised bedside signage stating ‘supervised water only,’ removal of unsupervised water jugs, visible ‘nil by mouth’ indicators on electronic patient tracking boards, and clear documentation prompts. All signage and visual controls are being standardised through the Fundamental Standards of Care Group.”

Source location

Response from Medway NHS Foundation Trust
Page 2 · response
Published 10 March 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Explore automated electronic patient-record alerts for conflicting nil-by-mouth documentation and recorded water provision.

Verbatim wording from the response

“• Digital system improvements, including exploration of automated electronic patient record (EPR) alerts to identify documentation conflicts, such as when provision of water is recorded for a patient marked as ‘nil by mouth’.”

Source location

Response from Medway NHS Foundation Trust
Page 2 · response
Published 10 March 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide targeted face-to-face nil-by-mouth, supervised-water and aspiration-risk training, reinforced through care study days, handovers and safety huddles.

Verbatim wording from the response

“• Targeted education and training to enhance staff understanding of ‘nil by mouth’ status, supervised sips of water, and the clinical risks related to aspiration. This training is provided face-to-face alongside nutrition and hydration education, reinforced through Harm-Free Care study days, daily ward handovers, and safety huddles. Training compliance is tracked via a central training database.”

Source location

Response from Medway NHS Foundation Trust
Page 2 · response
Published 10 March 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Reinforce patient safety outcomes, rather than task completion, as the measure of success.

Verbatim wording from the response

“These insights have informed a series of high-impact actions already in progress, including:”

Source location

Response from Medway NHS Foundation Trust
Page 3 · response
Published 10 March 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Introduce a structured nil-by-mouth checklist for non-procedural patients.

Verbatim wording from the response

“• Introduction of a structured ‘nil by mouth’ checklist for non-procedural patients to minimise practice variations and ensure key safety steps are not overlooked.”

Source location

Response from Medway NHS Foundation Trust
Page 2 · response
Published 10 March 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Conduct recurring Trust-wide audits of nil-by-mouth care and escalate findings through safety and quality governance.

Verbatim wording from the response

“A detailed Trust-wide ‘nil by mouth’ care improvement action plan has been developed and implemented to directly address the potential gaps identified during the Inquest. This action plan includes:”

Source location

Response from Medway NHS Foundation Trust
Page 1 · response
Published 10 March 2026

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.9

  1. 1

    Include housekeeping and support staff in safety huddles and handovers to strengthen multidisciplinary bedside communication.

    Stated by Medway NHS Foundation TrustStatus unclearThe respondent did not make the status of this action clear when they made their response on 10 March 2026.
  2. 2

    Provide Board-level oversight and regular formal governance review of culture and safety progress.

    Stated by Medway NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 10 March 2026.
  3. 3

    Complete staff listening sessions, workforce surveys and a Board cultural competence review to identify behavioural and safety themes.

    Stated by Medway NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 10 March 2026.
  4. 4

    Integrate nil-by-mouth improvement work into the Board-led Cultural Transformation Programme.

    Stated by Medway NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 10 March 2026.
  5. 5

    Implement psychological-safety and speaking-up initiatives enabling staff to challenge unsafe practice.

    Stated by Medway NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 10 March 2026.
  6. 6

    Implement leadership accountability frameworks linking behaviour to appraisal, recognition and consequences.

    Stated by Medway NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 10 March 2026.
  7. 7

    Continue Patient Safety and Harm Prevention Sub-Committee and Board monitoring and reporting of improvement.

    Stated by Medway NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 10 March 2026.
  8. 8

    Deliver targeted development for middle and senior leaders to establish safer ward-level behavioural norms.

    Stated by Medway NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 10 March 2026.
  9. 9

    Integrate cultural metrics alongside clinical performance data to monitor safety improvement.

    Stated by Medway NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 10 March 2026.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Include housekeeping and support staff in safety huddles and handovers to strengthen multidisciplinary bedside communication.

Verbatim wording from the response

“• Strengthened multidisciplinary communication to ensure all staff groups involved in bedside care, including housekeeping and support staff, are included in safety huddles and handovers.”

Source location

Response from Medway NHS Foundation Trust
Page 2 · response
Published 10 March 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide Board-level oversight and regular formal governance review of culture and safety progress.

Verbatim wording from the response

“These insights have informed a series of high-impact actions already in progress, including:”

Source location

Response from Medway NHS Foundation Trust
Page 3 · response
Published 10 March 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Complete staff listening sessions, workforce surveys and a Board cultural competence review to identify behavioural and safety themes.

Verbatim wording from the response

“Phase 1 of the Cultural Transformation Programme (completed in September 2025) involved extensive listening sessions (events where staff can share their views, wishes, and feedback based on their experience), workforce surveys, and a Board cultural competence review. This work identified consistent themes including:”

Source location

Response from Medway NHS Foundation Trust
Page 2 · response
Published 10 March 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Integrate nil-by-mouth improvement work into the Board-led Cultural Transformation Programme.

Verbatim wording from the response

“Crucially, the Trust has recognised that the issues highlighted in this PFD report go beyond processes and include normalised behaviours, such as task-driven ‘box ticking’, and reliance on routine practice rather than individualised risk assessment.”

Source location

Response from Medway NHS Foundation Trust
Page 2 · response
Published 10 March 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement psychological-safety and speaking-up initiatives enabling staff to challenge unsafe practice.

Verbatim wording from the response

“These insights have informed a series of high-impact actions already in progress, including:”

Source location

Response from Medway NHS Foundation Trust
Page 3 · response
Published 10 March 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement leadership accountability frameworks linking behaviour to appraisal, recognition and consequences.

Verbatim wording from the response

“These insights have informed a series of high-impact actions already in progress, including:”

Source location

Response from Medway NHS Foundation Trust
Page 3 · response
Published 10 March 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Continue Patient Safety and Harm Prevention Sub-Committee and Board monitoring and reporting of improvement.

Verbatim wording from the response

“• Ongoing monitoring through Patient Safety and Harm Prevention Sub-Committee and Board reporting.”

Source location

Response from Medway NHS Foundation Trust
Page 3 · response
Published 10 March 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Deliver targeted development for middle and senior leaders to establish safer ward-level behavioural norms.

Verbatim wording from the response

“These insights have informed a series of high-impact actions already in progress, including:”

Source location

Response from Medway NHS Foundation Trust
Page 3 · response
Published 10 March 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Integrate cultural metrics alongside clinical performance data to monitor safety improvement.

Verbatim wording from the response

“The Trust is clear that reassurance cannot be given through policies or training alone. Therefore, improvements are being integrated through:”

Source location

Response from Medway NHS Foundation Trust
Page 3 · response
Published 10 March 2026

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026