PFD report

Matthew Sean Arkle · Prevention of Future Deaths report

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Issued 13 Nov 2018•Suffolk

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

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Concerns
0

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
8

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

No concerns are currently included for this report.

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.8

  1. 1

    Share feedback from ward reviews across inpatient wards to promote learning.

    Stated by Norfolk and Suffolk NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 26 April 2019.
  2. 2

    Maintain a jointly developed policy governing missing persons and failures to return from leave, including completion of police information forms.

    Stated by Norfolk and Suffolk NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 26 April 2019.
  3. 3

    Share and adopt learning from areas demonstrating strong missing-person and leave-response actions across the Trust.

    Stated by Norfolk and Suffolk NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 26 April 2019.
  4. 4

    Complete external validation of ward activity assessments using the Hurst tool and use the findings to guide practice.

    Stated by Norfolk and Suffolk NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 26 April 2019.
  5. 5

    Use validated ward-activity findings to support evidence-based safety and quality decisions.

    Stated by Norfolk and Suffolk NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 26 April 2019.
  6. 6

    Issue an internal alert directing inpatient wards to review how external information is received and captured.

    Stated by Norfolk and Suffolk NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 26 April 2019.
  7. 7

    Issue an internal alert clarifying processes for recording leave times, raising alarms and acting when people do not return.

    Stated by Norfolk and Suffolk NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 26 April 2019.
  8. 8

    Address gaps in shared ward processes for capturing information from families and carers.

    Stated by Norfolk and Suffolk NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 26 April 2019.

Recipient positions A position is what a recipient says about a concern when they do not describe a specific action.3

  1. 1

    Suicide research cannot provide a structure to predict individual deaths, so risk assessment necessarily relies partly on clinical judgement.

    Stated by Norfolk and Suffolk NHS Foundation TrustUnable to actThe respondent said that a constraint prevented them from taking the relevant action.
  2. 2

    The assessment of late-afternoon leave was satisfactory because the practitioner understood the patient's presentation and symptom pattern.

    Stated by Norfolk and Suffolk NHS Foundation TrustDisputes the concernThe respondent disagreed with part of the concern or the basis for it.
  3. 3

    No single evidence-based communication tool can eliminate the risk of information being missed, limiting the scope for such an intervention.

    Stated by Norfolk and Suffolk NHS Foundation TrustUnable to actThe respondent said that a constraint prevented them from taking the relevant action.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Share feedback from ward reviews across inpatient wards to promote learning.

Verbatim wording from the response

“There is no current single evidence based tool which can be implemented to eliminate this potential. However, shared understanding amongst staff of the processes of receiving information is critical to reduce variance. To this end we have issued an internal alert to all our inpatient wards directing reflection on the points where information is received from external sources e.g. families and carers and whether there is a shared process or understanding of how to ensure that information is captured. Where there may not be a shared understanding the ward will work to address this. Feedback from this alert will be shared across the wards to promote wider learning.”

Source location

2018-0361-Response-by-Norfolk-and-Suffolk-NHS-Trust
Page 1 · response
Published 26 April 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Maintain a jointly developed policy governing missing persons and failures to return from leave, including completion of police information forms.

Verbatim wording from the response

“Trust policy Missing Persons and Failure to return from Leave supports staff actions when a person does not return from leave. This guides the process of actions and completion of information with a specific form that is provided to the Police. This policy was created with Norfolk and Suffolk Police and published in May 2017.”

Source location

2018-0361-Response-by-Norfolk-and-Suffolk-NHS-Trust
Page 2 · response
Published 26 April 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Share and adopt learning from areas demonstrating strong missing-person and leave-response actions across the Trust.

Verbatim wording from the response

“The Trust has issued an internal alert highlighting the need for clear processes to support this, and learning from areas with strong actions will be shared and adopted amongst the Trust.”

Source location

2018-0361-Response-by-Norfolk-and-Suffolk-NHS-Trust
Page 2 · response
Published 26 April 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Complete external validation of ward activity assessments using the Hurst tool and use the findings to guide practice.

Verbatim wording from the response

“The activity on a ward can vary from day to day having an impact on the experience for service users, visitors and staff. It is important that services can adapt to changing needs. The Trust has been in process of using a validated tool (known as the Hurst tool) to assess the activity of wards. Having completed the required observations the Trust is now receiving the externally validated report. These will be used to guide future practice. Our intention is that by using a validated tool it will support evidence based decisions supporting safety and quality of care.”

Source location

2018-0361-Response-by-Norfolk-and-Suffolk-NHS-Trust
Page 2 · response
Published 26 April 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Use validated ward-activity findings to support evidence-based safety and quality decisions.

Verbatim wording from the response

“The activity on a ward can vary from day to day having an impact on the experience for service users, visitors and staff. It is important that services can adapt to changing needs. The Trust has been in process of using a validated tool (known as the Hurst tool) to assess the activity of wards. Having completed the required observations the Trust is now receiving the externally validated report. These will be used to guide future practice. Our intention is that by using a validated tool it will support evidence based decisions supporting safety and quality of care.”

Source location

2018-0361-Response-by-Norfolk-and-Suffolk-NHS-Trust
Page 2 · response
Published 26 April 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Issue an internal alert directing inpatient wards to review how external information is received and captured.

Verbatim wording from the response

“There is no current single evidence based tool which can be implemented to eliminate this potential. However, shared understanding amongst staff of the processes of receiving information is critical to reduce variance. To this end we have issued an internal alert to all our inpatient wards directing reflection on the points where information is received from external sources e.g. families and carers and whether there is a shared process or understanding of how to ensure that information is captured. Where there may not be a shared understanding the ward will work to address this. Feedback from this alert will be shared across the wards to promote wider learning.”

Source location

2018-0361-Response-by-Norfolk-and-Suffolk-NHS-Trust
Page 1 · response
Published 26 April 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Issue an internal alert clarifying processes for recording leave times, raising alarms and acting when people do not return.

Verbatim wording from the response

“The Trust has issued an internal alert highlighting the need for clear processes to support this, and learning from areas with strong actions will be shared and adopted amongst the Trust.”

Source location

2018-0361-Response-by-Norfolk-and-Suffolk-NHS-Trust
Page 2 · response
Published 26 April 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Address gaps in shared ward processes for capturing information from families and carers.

Verbatim wording from the response

“There is no current single evidence based tool which can be implemented to eliminate this potential. However, shared understanding amongst staff of the processes of receiving information is critical to reduce variance. To this end we have issued an internal alert to all our inpatient wards directing reflection on the points where information is received from external sources e.g. families and carers and whether there is a shared process or understanding of how to ensure that information is captured. Where there may not be a shared understanding the ward will work to address this. Feedback from this alert will be shared across the wards to promote wider learning.”

Source location

2018-0361-Response-by-Norfolk-and-Suffolk-NHS-Trust
Page 1 · response
Published 26 April 2019

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Suicide research cannot provide a structure to predict individual deaths, so risk assessment necessarily relies partly on clinical judgement.

Verbatim wording from the response

“Understanding and research of suicide does not yet provide us with a structure by which to predict people taking their lives, with tools giving broad indicators of higher risk. This means assessment relies partly on judgement. Regrettably, we will not know the mental torment Matthew experienced preventing him from speaking about any thoughts of suicide with the staff at that time. Equally, we will not know whether these thoughts became more dominant or surfaced once he went on leave.”

Source location

2018-0361-Response-by-Norfolk-and-Suffolk-NHS-Trust
Page 2 · response
Published 26 April 2019

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The assessment of late-afternoon leave was satisfactory because the practitioner understood the patient's presentation and symptom pattern.

Verbatim wording from the response

“The inquest heard that it was well documented that Matthew’s symptoms of auditory hallucinations became strongest in the evening, often associated with a lowering in his mood.”

Source location

2018-0361-Response-by-Norfolk-and-Suffolk-NHS-Trust
Page 2 · response
Published 26 April 2019

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

No single evidence-based communication tool can eliminate the risk of information being missed, limiting the scope for such an intervention.

Verbatim wording from the response

“Communication is a vital component in maintaining safe and effective care. The Trust uses systems such as an electronic patient record to document patient care, as well as frameworks to handover information (Situation, Background, Assessment, Recommendation (SBAR)). However, this tragic event highlights the human aspect of receiving information and ensuring it is fed into those communication structures.”

Source location

2018-0361-Response-by-Norfolk-and-Suffolk-NHS-Trust
Page 1 · response
Published 26 April 2019

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026