PFD report

Johanne Blackwood · Prevention of Future Deaths report

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Issued 27 Jul 2023•Essex

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
6

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
13

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised6

  1. Lack of clarity in formal handovers of Care Coordinator responsibility
    Part of recurring concern: Unreliable handover of care information and responsibility
  2. Failure to update community risk, care and security plans
    Part of recurring concern: Unreliable care-planning processes
  3. Lack of clarity about responsibility for oversight of patient care following discharge
    Part of recurring concern: Failure to maintain clear clinical responsibility for patient carePart of recurring concern: Failure to provide continuity of patient care
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.7

  1. Action

    Implement and use a Trust-wide electronic Care Coordinator to Care Coordinator Transfer of Care Document for structured handovers and continuity oversight.

    Stated by Essex Partnership University NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 28 July 2023.
  2. Action

    Provide direct clinician contact and prioritised MDT support, including safe-hours overtime, for patients awaiting an allocated care coordinator.

    Stated by Essex Partnership University NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 28 July 2023.
  3. Action

    Increase Grays Hall staffing through substantive recruitment and regular agency staffing to improve care coordinator capacity.

    Stated by Essex Partnership University NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 28 July 2023.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.1

  1. Position

    Existing caseload oversight, risk prioritisation and clinician contact arrangements satisfactorily address gaps when patients lack an allocated care coordinator.

    Stated by Essex Partnership University NHS Foundation TrustExisting arrangements considered sufficientThe respondent said that existing arrangements were sufficient, so no further action was needed.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of clarity in formal handovers of Care Coordinator responsibility

Wider context from the report

“1. Evidence confirmed a conspicuous lack of clarity as to when, where and by (or between) whom any formal handover of responsibility as Care Coordinator (CC) for Jo took place as between a number of CCs allocated to Jo over a period of many months from the lead up to and following her discharge as an in-patient back to the community team on December 18ᵗʰ 2020 and through to early May 2021. ”

Is this part of a recurring concern?

Yes — Unreliable handover of care information and responsibility.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to update community risk, care and security plans

Wider context from the report

“4. The community Risk Assessment, Care Plan and Security Plan for Jo were not updated by a Care Coordinator between December 2020 and Jo’s death. ”

Is this part of a recurring concern?

Yes — Unreliable care-planning processes.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of clarity about responsibility for oversight of patient care following discharge

Wider context from the report

“3. Evidence confirmed a conspicuous lack of clarity as to who, amongst EPUT clinicians/staff, has the responsibility for oversight of patient care following discharge, including responsibility for ensuring adequate and appropriate safety-netting is in place in the event of relapse, where a Care Coordinator is no longer in place/has not been replaced. Please note that this 3ʳᵈ concern was previously raised by me with ████████ CEO of EPUT (and in very similar terms) in a PFDR dated 25.02.2022 following the death of Stephanie Moyce. ”

Is this part of a recurring concern?

Yes — Failure to maintain clear clinical responsibility for patient care; Failure to provide continuity of patient care.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Unavailability of an allocated Care Coordinator

Wider context from the report

“2. Consequently , the evidence confirmed, despite her clear vulnerabilities, Jo did not have an allocated Care Coordinator for several weeks up to the beginning of May 2021. The evidence also confirmed that the lack of clarity as to the timing and conduct of CC handovers and the absence of an allocated CC to work with Jo (and by extension, her family) was informed by lack of a formal policy or procedure requiring that a full, detailed, formal record of handover between Care Coordinators is to be placed on EPUT electronic records. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of a formal policy or procedure requiring recording of Care Coordinator handovers

Wider context from the report

“2. Consequently , the evidence confirmed, despite her clear vulnerabilities, Jo did not have an allocated Care Coordinator for several weeks up to the beginning of May 2021. The evidence also confirmed that the lack of clarity as to the timing and conduct of CC handovers and the absence of an allocated CC to work with Jo (and by extension, her family) was informed by lack of a formal policy or procedure requiring that a full, detailed, formal record of handover between Care Coordinators is to be placed on EPUT electronic records. ”

Is this part of a recurring concern?

Yes — Unreliable handover of care information and responsibility.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to ensure safety-netting when a Care Coordinator is absent

Wider context from the report

“3. Evidence confirmed a conspicuous lack of clarity as to who, amongst EPUT clinicians/staff, has the responsibility for oversight of patient care following discharge, including responsibility for ensuring adequate and appropriate safety-netting is in place in the event of relapse, where a Care Coordinator is no longer in place/has not been replaced. Please note that this 3ʳᵈ concern was previously raised by me with ████████ CEO of EPUT (and in very similar terms) in a PFDR dated 25.02.2022 following the death of Stephanie Moyce. ”

Is this part of a recurring concern?

Yes — Inadequate safety-netting advice for patients and carers.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement and use a Trust-wide electronic Care Coordinator to Care Coordinator Transfer of Care Document for structured handovers and continuity oversight.

Verbatim wording from the response

“As part of the Inquest hearing, it was recommended by yourself, as the presiding Coroner, that the operational management at Essex Partnership University Foundation Trust (EPUT) consider establishing a mechanism and process for a formal structured handover between care coordinators. The service manager took this recommendation on board and has been working with colleagues and departments to produce a purposeful template that will form part of the Patient Electronic Record specific to the care coordinators’ handover. This document has been approved, for implementation Trust wide, following a process of consultation and with comments gathered from all community services.”

Source location

Response from Essex Partnership University NHS Fondation Trust
Page 1 · response
Published 28 July 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide direct clinician contact and prioritised MDT support, including safe-hours overtime, for patients awaiting an allocated care coordinator.

Verbatim wording from the response

“In the event that a new care coordinator is not available, the team ensure that those patients without an allocated care coordinator have direct contact from clinicians within the team. This is done through a clinical MDT approach; patients are prioritised according to their presenting need and contact is through the use of creating from the Duty Person and Buddy worker System. In addition the staff have opportunities to work additional safe hours, by way of overtime which includes weekends and evenings so that all patients have a timely review by a practitioner avoiding any extended gaps in care whilst a care coordinator is appointed.”

Source location

Response from Essex Partnership University NHS Fondation Trust
Page 3 · response
Published 28 July 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Increase Grays Hall staffing through substantive recruitment and regular agency staffing to improve care coordinator capacity.

Verbatim wording from the response

“This provides an opportunity to introduce the new care coordinator to all their patients face to face and also get to know the patients’ care and needs in more detail. On a positive note, the team has recently been able to recruit more substantive staff which will reduce the reliance on temporary/agency staff.”

Source location

Response from Essex Partnership University NHS Fondation Trust
Page 2 · response
Published 28 July 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Attempt prompt recruitment and arrange at least two weeks’ overlap when a care coordinator gives notice, supporting effective handover and continuity of care.

Verbatim wording from the response

“In addition, where notice has been given by any care coordinator (of their departure from the Trust) the team will promptly make an attempt to recruit another member of staff with an aim of ensuring an overlap of at least two weeks, to allow for effective handover and continuity of care, again Trust wide.”

Source location

Response from Essex Partnership University NHS Fondation Trust
Page 2 · response
Published 28 July 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Add two permanent care coordinators to the Grays Hall staffing establishment in October 2023.

Verbatim wording from the response

“Grays Hall staffing establishment has significantly improved over the last year with the recruitment of two Band 6 and one Band 7 permanent staff and the use of regular agency staff. There are two more permanent care coordinators starting in October 2023.”

Source location

Response from Essex Partnership University NHS Fondation Trust
Page 3 · response
Published 28 July 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Use MaST performance information in monthly management updates and supervision to identify and escalate overdue care plans, risk assessments and other care standards.

Verbatim wording from the response

“The team manager and team leads now receive monthly performance updates with regards to the various care standards compliance which include care plan and risk assessment which are then shared with the care coordinators for action. In addition, during supervision sessions with care coordinators, the supervisor will conduct a highlight review from MaST which provide clear options for care coordinators caseload for that particular supervisee.”

Source location

Response from Essex Partnership University NHS Fondation Trust
Page 3 · response
Published 28 July 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

RAG-rate caseload patients, review ratings through multidisciplinary discussion, and trigger early allocation actions for patients awaiting care coordinators.

Verbatim wording from the response

“The Grays Hall / Trust wide CMHT’s teams have a process in place where all patients under their caseload are RAG rated according to their level of needs. This document is used as part of the Multi-Disciplinary Team (MDT) discussion in order to establish any change required or review for the patients, when these are brought to the attention of the MDT. Where there is indication that a new care coordinator is required, this patient will be ‘Red’ rag rated which will act as a highlight and prompt an overview to members of the MDT. The team leads and manager will determine early actions, including any capacity considerations, to facilitate allocation of a new care coordinator.”

Source location

Response from Essex Partnership University NHS Fondation Trust
Page 2 · response
Published 28 July 2023

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Existing caseload oversight, risk prioritisation and clinician contact arrangements satisfactorily address gaps when patients lack an allocated care coordinator.

Verbatim wording from the response

“The Community Mental Health Team (CMHT) based at Grays Hall, as well as CMHT teams across the Trust have access to the Team caseloads via the Trust Intranet system “Client Information Website” which provides a breakdown of all patients open to the team. The feature provides further information on the full team case list which denotes allocated care coordinators and those who have not assigned a care coordinator yet. The team manager and team leads, are able to utilise this tool to have an oversight of team caseloads alongside the Management and Supervision Tool (MaST). This system allows for Trust wide access and scrutiny on case load requirements.”

Source location

Response from Essex Partnership University NHS Fondation Trust
Page 2 · response
Published 28 July 2023

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.6

  1. 1

    Use the Client Information Website and Management and Supervision Tool to provide Trust-wide oversight and scrutiny of team caseloads and unallocated patients.

    Stated by Essex Partnership University NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 28 July 2023.
  2. 2

    Monitor the implemented provisions to assess their contribution to patient safety and therapeutic care.

    Stated by Essex Partnership University NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 28 July 2023.
  3. 3

    Conduct daily structured support-worker handovers and cascade handover learning through awareness sessions and newsletters.

    Stated by Essex Partnership University NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 28 July 2023.
  4. 4

    Extend MaST training across all EPUT Community Mental Health Teams through phased implementation.

    Stated by Essex Partnership University NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 28 July 2023.
  5. 5

    Roll out MaST training and deliver bespoke MDT sessions across the Mid and South Essex community teams.

    Stated by Essex Partnership University NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 28 July 2023.
  6. 6

    Increase support-worker capacity to give care coordinators more time for patient contact and documentation updates.

    Stated by Essex Partnership University NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 28 July 2023.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Use the Client Information Website and Management and Supervision Tool to provide Trust-wide oversight and scrutiny of team caseloads and unallocated patients.

Verbatim wording from the response

“The Community Mental Health Team (CMHT) based at Grays Hall, as well as CMHT teams across the Trust have access to the Team caseloads via the Trust Intranet system “Client Information Website” which provides a breakdown of all patients open to the team. The feature provides further information on the full team case list which denotes allocated care coordinators and those who have not assigned a care coordinator yet. The team manager and team leads, are able to utilise this tool to have an oversight of team caseloads alongside the Management and Supervision Tool (MaST). This system allows for Trust wide access and scrutiny on case load requirements.”

Source location

Response from Essex Partnership University NHS Fondation Trust
Page 2 · response
Published 28 July 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Monitor the implemented provisions to assess their contribution to patient safety and therapeutic care.

Verbatim wording from the response

“I hope that I have provided some reassurance around the steps that we have taken to address the issues of concern contained within your report. We know there is an acute need to embed and effect change, hence we will monitor the above provisions to ensure these are contributing to our overall aim of keeping patients safe and delivering therapeutic care.”

Source location

Response from Essex Partnership University NHS Fondation Trust
Page 4 · response
Published 28 July 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Conduct daily structured support-worker handovers and cascade handover learning through awareness sessions and newsletters.

Verbatim wording from the response

“The support workers from Grays Hall / CMHT’s, conduct a daily handover where their workload is discussed. The importance of clear, structured handovers is being cascaded via learning and awareness sessions and newsletters.”

Source location

Response from Essex Partnership University NHS Fondation Trust
Page 4 · response
Published 28 July 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Extend MaST training across all EPUT Community Mental Health Teams through phased implementation.

Verbatim wording from the response

“Training in the use of MaST has been rolled out already with the Community Mental Teams on the Mid and South Essex locality, and will be extended across all EPUT Community Mental Health Teams as a phased implementation. There have been further bespoke sessions undertaken for the use of MaST in the MDT in the Community Teams at Grays Hall. MaST”

Source location

Response from Essex Partnership University NHS Fondation Trust
Page 3 · response
Published 28 July 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Roll out MaST training and deliver bespoke MDT sessions across the Mid and South Essex community teams.

Verbatim wording from the response

“Training in the use of MaST has been rolled out already with the Community Mental Teams on the Mid and South Essex locality, and will be extended across all EPUT Community Mental Health Teams as a phased implementation. There have been further bespoke sessions undertaken for the use of MaST in the MDT in the Community Teams at Grays Hall. MaST”

Source location

Response from Essex Partnership University NHS Fondation Trust
Page 3 · response
Published 28 July 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Increase support-worker capacity to give care coordinators more time for patient contact and documentation updates.

Verbatim wording from the response

“In order to improve capacity and patient contact, the team has recently increased the number of support workers to work with care coordinators in care provision. This is in return providing care coordinators with more opportunity and time to ensure that their patient documentation is kept up to date.”

Source location

Response from Essex Partnership University NHS Fondation Trust
Page 4 · response
Published 28 July 2023

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026