PFD report

Angela Frances Darlow · Prevention of Future Deaths report

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Issued 5 Feb 2026•North Wales (East and Central)

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

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Concerns
3

Raised in this report

Recipients
2

Named on the report

Responses found
1

Of 2 recipients

Stated actions
8

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised3

  1. Significant delays in hospital ambulance handover
    Part of recurring concern: Delays in ambulance-to-hospital patient handover
  2. Limited social care provision affecting patient flow
    Part of recurring concern: Insufficient social and community care provision to meet care and discharge needs
  3. Delays in emergency ambulance arrival during periods of significant demand
    Part of recurring concern: Delays in ambulance attendance
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.8

  1. Action

    Recruit 28 clinical advisers to support rapid screening and ensure callers receive an appropriate response.

    Stated by Jeremy MilesStated completedThe respondent said that this action was complete when they made their response on 2 March 2026.
  2. Action

    Introduce and operate the emergency ambulance performance framework, including clinically driven call categorisation and tailored clinical screening.

    Stated by Jeremy MilesStated completedThe respondent said that this action was complete when they made their response on 2 March 2026.
  3. Action

    Work with the regional partnership board to identify actions addressing local discharge and patient-flow challenges in North Wales.

    Stated by Jeremy MilesStated in progressThe respondent said that this action was in progress when they made their response on 2 March 2026.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.2

  1. Position

    Direct delivery of health and social care services is outside Welsh Ministers’ responsibility.

    Stated by Jeremy MilesOutside remitThe respondent said that this matter was outside its role or authority.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Significant delays in hospital ambulance handover

Wider context from the report

“Category of Concern – Emergency Services Related Death; Ambulance Delays (resources) Angela Darlow was suffering from symptoms of a stroke at home during the afternoon of 6 January 2025. Her husband immediately contacted the Welsh Ambulance Service via 999. Given the significant demand at this time, it took 23 hours and 20 minutes for an emergency ambulance to attend. The calls made to the Trust were correctly categorised. By the time Angela arrived at the nearest hospital, The Countess of Chester, she was outside the time for investigations for thrombectomy. At the time in question demand was unprecedented. This is reflected by the 23 hour and 20 minute delay in ambulance arriving. There were significant hospital handover delays at the time which added to the demand on the Trust. The facts in Angela’s death speak for themselves. I continue to remain concerned about the time is taking for ambulances to arrive in the context of the multifactorial reasons for this which include patient flow in hospitals and limited social care provision. People are dying due to these issues and yet we are no closer to improvement. ”

Is this part of a recurring concern?

Yes — Delays in ambulance-to-hospital patient handover.

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Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Limited social care provision affecting patient flow

Wider context from the report

“Category of Concern – Emergency Services Related Death; Ambulance Delays (resources) Angela Darlow was suffering from symptoms of a stroke at home during the afternoon of 6 January 2025. Her husband immediately contacted the Welsh Ambulance Service via 999. Given the significant demand at this time, it took 23 hours and 20 minutes for an emergency ambulance to attend. The calls made to the Trust were correctly categorised. By the time Angela arrived at the nearest hospital, The Countess of Chester, she was outside the time for investigations for thrombectomy. At the time in question demand was unprecedented. This is reflected by the 23 hour and 20 minute delay in ambulance arriving. There were significant hospital handover delays at the time which added to the demand on the Trust. The facts in Angela’s death speak for themselves. I continue to remain concerned about the time is taking for ambulances to arrive in the context of the multifactorial reasons for this which include patient flow in hospitals and limited social care provision. People are dying due to these issues and yet we are no closer to improvement. ”

Is this part of a recurring concern?

Yes — Insufficient social and community care provision to meet care and discharge needs.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Delays in emergency ambulance arrival during periods of significant demand

Wider context from the report

“Category of Concern – Emergency Services Related Death; Ambulance Delays (resources) Angela Darlow was suffering from symptoms of a stroke at home during the afternoon of 6 January 2025. Her husband immediately contacted the Welsh Ambulance Service via 999. Given the significant demand at this time, it took 23 hours and 20 minutes for an emergency ambulance to attend. The calls made to the Trust were correctly categorised. By the time Angela arrived at the nearest hospital, The Countess of Chester, she was outside the time for investigations for thrombectomy. At the time in question demand was unprecedented. This is reflected by the 23 hour and 20 minute delay in ambulance arriving. There were significant hospital handover delays at the time which added to the demand on the Trust. The facts in Angela’s death speak for themselves. I continue to remain concerned about the time is taking for ambulances to arrive in the context of the multifactorial reasons for this which include patient flow in hospitals and limited social care provision. People are dying due to these issues and yet we are no closer to improvement. ”

Is this part of a recurring concern?

Yes — Delays in ambulance attendance.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Recruit 28 clinical advisers to support rapid screening and ensure callers receive an appropriate response.

Verbatim wording from the response

“As part of the framework, all 999 calls to WAST, which are not classified as either purple or red, go through rapid clinical screening to ensure everyone receives a more tailored approach. This means the ambulance service takes account of their symptoms and where the incident occurred to determine what sort of response they receive. Every person receives a tailored response but not everyone will need an ambulance – they may receive a different clinical response, which is appropriate to their needs. An additional 28 clinical advisers – new posts – were recruited to support this new process to ensure people get the right response the first time.”

Source location

Response from Department for Health and Social Care
Page 2 · response
Published 2 March 2026

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Introduce and operate the emergency ambulance performance framework, including clinically driven call categorisation and tailored clinical screening.

Verbatim wording from the response

“In July 2025, a new emergency ambulance performance framework was introduced in Wales, supporting a move away from time-based targets towards a more clinically driven, outcome-focused approach, with an emphasis on responding quickly to people with time-sensitive conditions.”

Source location

Response from Department for Health and Social Care
Page 2 · response
Published 2 March 2026

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Work with the regional partnership board to identify actions addressing local discharge and patient-flow challenges in North Wales.

Verbatim wording from the response

“room to make further improvements. The Welsh Government is working with the regional partnership board to identify actions which can be taken to tackle local challenges, such as the trusted assessor models and Discharge to Recover then Assess (D2RA) pathways.”

Source location

Response from Department for Health and Social Care
Page 4 · response
Published 2 March 2026

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Test and evaluate the revised ambulance response framework using clinically meaningful measures of timeliness, quality, patient outcomes and experience.

Verbatim wording from the response

“The new framework also increases opportunities to better understand patient outcomes and experience by broadening measurement beyond initial response times to include more clinically meaningful metrics, such as call-to-door times. The intent is to enable clearer insight into the timeliness and quality of care delivered to patients with serious and time-sensitive conditions, including stroke, to drive quality improvement.”

Source location

Response from Department for Health and Social Care
Page 2 · response
Published 2 March 2026

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Allocate £30 million through a new Pathways of Care Transformation Grant to strengthen community social care and support timely discharge.

Verbatim wording from the response

“To further support discharge and patient flow, we allocated £30m to local authorities via a new Pathways of Care Transformation Grant in 2025-26. Local authorities are using this to support timely discharge and prevent avoidable hospital admissions by strengthening community-based social care.”

Source location

Response from Department for Health and Social Care
Page 4 · response
Published 2 March 2026

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Establish and operate a clinically led national taskforce to improve safe and timely ambulance handover and address delays exceeding 45 minutes.

Verbatim wording from the response

“I set up a clinically-led National Handover-45 Taskforce last year to support delivery of a recommendation made by the Ministerial Advisory Group on NHS Performance and Productivity to eliminate ambulance patient handover delays of more than 45 minutes. The taskforce has brought together senior clinical, operational and system leaders from across NHS Wales and has overseen focused improvement activity, shared good practice, and provided national clinical leadership on safe and timely handover.”

Source location

Response from Department for Health and Social Care
Page 3 · response
Published 2 March 2026

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Update and issue ambulance patient handover guidance to health boards for immediate delivery.

Verbatim wording from the response

“Improving ambulance patient handover performance”

Source location

Response from Department for Health and Social Care
Page 2 · response
Published 2 March 2026

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide additional financial and expert support to Betsi Cadwaladr University Health Board to improve service quality, safety, flow, access and governance.

Verbatim wording from the response

“Betsi Cadwaladr University Health Board is at the highest level of escalation – special measures – because we have serious concerns about how the health board is run; about the quality and safety of the service; about the performance of services and about timely access to care.”

Source location

Response from Department for Health and Social Care
Page 4 · response
Published 2 March 2026

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Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Direct delivery of health and social care services is outside Welsh Ministers’ responsibility.

Verbatim wording from the response

“Welsh Ministers set the strategic direction for health and care services and hold NHS organisations to account. Welsh Ministers are not responsible for the delivery of health or social care services. Health boards and NHS trusts are responsible for planning, commissioning and delivering services for the population of their respective areas within the national policy framework set by Welsh Ministers.”

Source location

Response from Department for Health and Social Care
Page 2 · response
Published 2 March 2026

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Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Health boards and NHS trusts are responsible for planning, commissioning and delivering services within the national policy framework.

Verbatim wording from the response

“Welsh Ministers set the strategic direction for health and care services and hold NHS organisations to account. Welsh Ministers are not responsible for the delivery of health or social care services. Health boards and NHS trusts are responsible for planning, commissioning and delivering services for the population of their respective areas within the national policy framework set by Welsh Ministers.”

Source location

Response from Department for Health and Social Care
Page 2 · response
Published 2 March 2026

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026