PFD report

Juan David Martin · Prevention of Future Deaths report

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Issued 11 Jun 2024•Inner West London

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

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Concerns
1

Raised in this report

Recipients
3

Named on the report

Responses found
3

Of 3 recipients

Stated actions
31

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised1

  1. Inadequate mental health bed capacity in London
    Part of recurring concern: Insufficient psychiatric inpatient bed capacity
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.13

  1. Action

    Invest in commissioning additional private-sector mental-health beds to mitigate current bed pressures while longer-term patient-flow work continues.

    Stated by NHS South West London Integrated Care Board and South West London and St George'S Mental Health NHS TrustStated completedThe respondent said that this action was complete when they made their response on 14 June 2024.
  2. Action

    Embed a clinical prioritisation tool in acute-flow management to prioritise patient safety when allocating limited beds.

    Stated by NHS South West London Integrated Care Board and South West London and St George'S Mental Health NHS TrustStated completedThe respondent said that this action was complete when they made their response on 14 June 2024.
  3. Action

    Implement discharge-planning best practices, including the 100-day challenge, high-impact interventions and ward workflow improvements.

    Stated by NHS South West London Integrated Care Board and South West London and St George'S Mental Health NHS TrustStated completedThe respondent said that this action was complete when they made their response on 14 June 2024.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.2

  1. Position

    Full resolution of London’s acute mental health bed shortage is constrained by rising demand and limitations in funding and resources.

    Stated by NHS South West London Integrated Care Board and South West London and St George'S Mental Health NHS TrustUnable to actThe respondent said that a constraint prevented them from taking the relevant action.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Inadequate mental health bed capacity in London

Wider context from the report

“(1) Juan Martin was held informally on 7 April 2022 and following a mental health assessment on 11 April subsequently became liable for detention. He therefore spent 6 days in the Lotus Assessment Suite. Witnesses confirmed that no suitable bed was identified until approximately after 15:00 on 12 April 2022, which then became unavailable. (2) The Matron in Acute and Urgent Care confirmed bed capacity remains an ongoing problem and has not been resolved. The Matron provided one recent example where a patient waited for 7 days in the Accident and Emergency Department for a mental health bed. (3) The Matron added there was an exceptional process which required a considered decision at a high level to make a bed available through identifying someone currently occupying a bed space to be discharged and that the ‘flow’ of patients being discharged or moving to another setting amplified the bed capacity issue. Based on the evidence heard, my principal concern is that bed capacity in London remains inadequate. Whilst some action may have been taken by the Trust to better triage the need for beds it is insufficient to resolve the problem. It follows there is a genuine risk of future deaths directly connected to a shortage of mental health bed spaces in London unless further action is taken. ”

Is this part of a recurring concern?

Yes — Insufficient psychiatric inpatient bed capacity.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Invest in commissioning additional private-sector mental-health beds to mitigate current bed pressures while longer-term patient-flow work continues.

Verbatim wording from the response

“The ICB is working with SWLSTG and other healthcare providers in South West London to address situations where patients experience delay in all parts of the care pathway. This includes work focused on reducing length of stay and minimising the use of out of area placements. As part of the 2024/25 planning process, ongoing investment was made into commissioning additional beds in the private sector to mitigate the current bed pressures while longer term work on improved patient flow continues.”

Source location

Response from SW London ICB
Page 4 · response
Published 14 June 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Embed a clinical prioritisation tool in acute-flow management to prioritise patient safety when allocating limited beds.

Verbatim wording from the response

“- Revised and strengthened our Bed Management Policy, including additional actions at higher levels of escalation, and moved to real-time electronic bed status and waiting list management. - Embedded a clinical prioritisation tool into our acute flow management process to ensure that patient safety and risk is foremost in allocating limited bed capacity. This tool has subsequently formed the basis of a London-wide prioritisation scoring tool commissioned by NHSE London and to be adopted by all mental health trusts in 2024. - Commissioned additional, unfunded private sector acute mental health beds from a local provider, and stepdown hostel beds to support flow. - Invested significantly into community and crisis prevention services to support patients to remain well in the community and avoid the need for an acute admission, thus helping to also provide more available beds.”

Source location

Response from SW London ICB
Page 4 · response
Published 14 June 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement discharge-planning best practices, including the 100-day challenge, high-impact interventions and ward workflow improvements.

Verbatim wording from the response

“As part of our integrated transformation programme, we have implemented a range of projects aimed to improve acute mental health patient flow and bed access, including:”

Source location

Response from SW London ICB
Page 3 · response
Published 14 June 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Conduct collaborative discharge and patient-flow work with local-authority partners through the Strategic Operational Interface Programme.

Verbatim wording from the response

“As part of our integrated transformation programme, we have implemented a range of projects aimed to improve acute mental health patient flow and bed access, including:”

Source location

Response from SW London ICB
Page 3 · response
Published 14 June 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Invest in community and crisis-prevention services to help patients remain well and avoid acute admission.

Verbatim wording from the response

“- Revised and strengthened our Bed Management Policy, including additional actions at higher levels of escalation, and moved to real-time electronic bed status and waiting list management. - Embedded a clinical prioritisation tool into our acute flow management process to ensure that patient safety and risk is foremost in allocating limited bed capacity. This tool has subsequently formed the basis of a London-wide prioritisation scoring tool commissioned by NHSE London and to be adopted by all mental health trusts in 2024. - Commissioned additional, unfunded private sector acute mental health beds from a local provider, and stepdown hostel beds to support flow. - Invested significantly into community and crisis prevention services to support patients to remain well in the community and avoid the need for an acute admission, thus helping to also provide more available beds.”

Source location

Response from SW London ICB
Page 4 · response
Published 14 June 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide intensive support to acute ward teams to identify flow barriers and improve safe, timely discharge practices.

Verbatim wording from the response

“Despite this, we appreciate there is still a risk around patients awaiting admission due to the lack of beds and we are undertaking further work in the following areas:”

Source location

Response from SW London ICB
Page 4 · response
Published 14 June 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Commission additional private-sector acute mental-health beds from a local provider.

Verbatim wording from the response

“- Revised and strengthened our Bed Management Policy, including additional actions at higher levels of escalation, and moved to real-time electronic bed status and waiting list management. - Embedded a clinical prioritisation tool into our acute flow management process to ensure that patient safety and risk is foremost in allocating limited bed capacity. This tool has subsequently formed the basis of a London-wide prioritisation scoring tool commissioned by NHSE London and to be adopted by all mental health trusts in 2024. - Commissioned additional, unfunded private sector acute mental health beds from a local provider, and stepdown hostel beds to support flow. - Invested significantly into community and crisis prevention services to support patients to remain well in the community and avoid the need for an acute admission, thus helping to also provide more available beds.”

Source location

Response from SW London ICB
Page 4 · response
Published 14 June 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Strengthen the Bed Management Policy and implement real-time electronic bed-status and waiting-list management.

Verbatim wording from the response

“- Revised and strengthened our Bed Management Policy, including additional actions at higher levels of escalation, and moved to real-time electronic bed status and waiting list management. - Embedded a clinical prioritisation tool into our acute flow management process to ensure that patient safety and risk is foremost in allocating limited bed capacity. This tool has subsequently formed the basis of a London-wide prioritisation scoring tool commissioned by NHSE London and to be adopted by all mental health trusts in 2024. - Commissioned additional, unfunded private sector acute mental health beds from a local provider, and stepdown hostel beds to support flow. - Invested significantly into community and crisis prevention services to support patients to remain well in the community and avoid the need for an acute admission, thus helping to also provide more available beds.”

Source location

Response from SW London ICB
Page 4 · response
Published 14 June 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Work with healthcare providers to reduce care-pathway delays, shorten stays and minimise out-of-area placements.

Verbatim wording from the response

“The ICB is working with SWLSTG and other healthcare providers in South West London to address situations where patients experience delay in all parts of the care pathway. This includes work focused on reducing length of stay and minimising the use of out of area placements. As part of the 2024/25 planning process, ongoing investment was made into commissioning additional beds in the private sector to mitigate the current bed pressures while longer term work on improved patient flow continues.”

Source location

Response from SW London ICB
Page 4 · response
Published 14 June 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Transform the mental-health crisis offer by developing triage and rapid-access services for local emergency departments.

Verbatim wording from the response

“Despite this, we appreciate there is still a risk around patients awaiting admission due to the lack of beds and we are undertaking further work in the following areas:”

Source location

Response from SW London ICB
Page 4 · response
Published 14 June 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review rehabilitation and supported-living settings with partners to improve access to onward care.

Verbatim wording from the response

“Despite this, we appreciate there is still a risk around patients awaiting admission due to the lack of beds and we are undertaking further work in the following areas:”

Source location

Response from SW London ICB
Page 4 · response
Published 14 June 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Commission stepdown hostel beds to support patient flow.

Verbatim wording from the response

“- Revised and strengthened our Bed Management Policy, including additional actions at higher levels of escalation, and moved to real-time electronic bed status and waiting list management. - Embedded a clinical prioritisation tool into our acute flow management process to ensure that patient safety and risk is foremost in allocating limited bed capacity. This tool has subsequently formed the basis of a London-wide prioritisation scoring tool commissioned by NHSE London and to be adopted by all mental health trusts in 2024. - Commissioned additional, unfunded private sector acute mental health beds from a local provider, and stepdown hostel beds to support flow. - Invested significantly into community and crisis prevention services to support patients to remain well in the community and avoid the need for an acute admission, thus helping to also provide more available beds.”

Source location

Response from SW London ICB
Page 4 · response
Published 14 June 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Deliver mental health care in the community through new models of care and support wherever possible.

Verbatim wording from the response

“At national level, as part of our mission to build an NHS fit for the future, we will make sure mental health care is delivered in the community wherever possible - through new models of care and support available for those who are struggling - so that more people are prevented from needing to go into hospital.”

Source location

Response from DHSC
Page 2 · response
Published 14 June 2024

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Full resolution of London’s acute mental health bed shortage is constrained by rising demand and limitations in funding and resources.

Verbatim wording from the response

“SWLStG recognises this as a key risk to patient safety, which is fully captured and articulated within our Board Assurance Framework, and we are working to mitigate the risk as far as possible. We note, as has the Coroner, that this is not fully within our control due to the increasing complexity and level of demand for acute mental health services and the constraints on funding and resources to provide acute mental health beds. Where appropriate and available, we seek acute mental health beds in the private sector, but with a recognition that this is not always in the best interest of the patient as these admissions can be remote from a patient’s local support networks and disconnected from their broader NHS care.”

Source location

Response from SW London ICB
Page 3 · response
Published 14 June 2024

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Local mental health bed capacity and patient flow concerns are assigned to the relevant NHS Trust and Integrated Care Board.

Verbatim wording from the response

“I understand that South West London and St George’s Mental Health NHS Trust and NHS South West London Integrated Care Board will respond to your concerns about local mental health bed capacity directly, reflecting their responsibility to assess bed capacity and the ‘flow’ of patients being discharged or moving to another setting.”

Source location

Response from DHSC
Page 2 · response
Published 14 June 2024

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.18

  1. 1

    Review the local and pan-London AWOL policies and add missing-person and AWOL information, including a high-risk procedure flow chart, to the pan-London policy.

    Stated by South West London and St George'S Mental Health NHS TrustStated completedThe respondent said that this action was complete when they made their response on 14 June 2024.
  2. 2

    Conduct Lotus fire evacuation drills and incorporate further drills focusing on variations in evacuation procedures into routine arrangements.

    Stated by South West London and St George'S Mental Health NHS TrustStated in progressThe respondent said that this action was in progress when they made their response on 14 June 2024.
  3. 3

    Strengthen formal final-report issuing and require service lines to review, govern and assure that learning is shared and embedded.

    Stated by South West London and St George'S Mental Health NHS TrustStated completedThe respondent said that this action was complete when they made their response on 14 June 2024.
  4. 4

    Strengthen incident-management processes for capturing and allocating investigation actions.

    Stated by South West London and St George'S Mental Health NHS TrustStated completedThe respondent said that this action was complete when they made their response on 14 June 2024.
  5. 5

    Conduct Lotus walk-through AWOL drills to test staff awareness and response to the procedure.

    Stated by South West London and St George'S Mental Health NHS TrustStated completedThe respondent said that this action was complete when they made their response on 14 June 2024.
  6. 6

    Publish and distribute the revised AWOL policy to staff, clinical service lines and Lotus, seeking assurance that staff understand its requirements and procedures.

    Stated by South West London and St George'S Mental Health NHS TrustStated completedThe respondent said that this action was complete when they made their response on 14 June 2024.
  7. 7

    Add a dedicated sharing-learning section to the Patient Safety Incident Response Plan covering engagement with staff, patients and families.

    Stated by South West London and St George'S Mental Health NHS TrustStated completedThe respondent said that this action was complete when they made their response on 14 June 2024.
  8. 8

    Brief the central investigation team to review how investigation reports, findings and actions are shared throughout the investigation process.

    Stated by South West London and St George'S Mental Health NHS TrustStated completedThe respondent said that this action was complete when they made their response on 14 June 2024.
  9. 9

    Liaise with pan-London policy owners during the formal revision period to coordinate proposed AWOL policy changes.

    Stated by South West London and St George'S Mental Health NHS TrustStated in progressThe respondent said that this action was in progress when they made their response on 14 June 2024.
  10. 10

    Share and publish learning from the incident through the internal Monthly Learning Bulletin by September 2024.

    Stated by South West London and St George'S Mental Health NHS TrustStated plannedThe respondent said that this action was planned when they made their response on 14 June 2024.
  11. 11

    Update corporate, local, team and fire warden training to cover detained patients, absconding risks and revised evacuation procedures.

    Stated by South West London and St George'S Mental Health NHS TrustStated completedThe respondent said that this action was complete when they made their response on 14 June 2024.
  12. 12

    Create an AWOL and fire scenario video and incorporate it into local and corporate induction during autumn 2024.

    Stated by South West London and St George'S Mental Health NHS TrustStated plannedThe respondent said that this action was planned when they made their response on 14 June 2024.
  13. 13

    Revise the patient safety investigation template to require meaningful actions, implementation details, intended outcomes, assurance and monitoring.

    Stated by South West London and St George'S Mental Health NHS TrustStated completedThe respondent said that this action was complete when they made their response on 14 June 2024.
  14. 14

    Review internal review and sign-off processes for draft investigation reports, including the roles of relevant groups and committees.

    Stated by South West London and St George'S Mental Health NHS TrustStated in progressThe respondent said that this action was in progress when they made their response on 14 June 2024.
  15. 15

    Confirm and document Lotus staff understanding of legally compliant evacuation procedures for detained, assessable and high-risk patients, with arrangements for absent staff and new joiners.

    Stated by South West London and St George'S Mental Health NHS TrustStated in progressThe respondent said that this action was in progress when they made their response on 14 June 2024.
  16. 16

    Provide specialist training for newly recruited mental health workers supporting people at risk of suicide.

    Stated by Department of Health and Social CareStated plannedThe respondent said that this action was planned when they made their response on 14 June 2024.
  17. 17

    Recruit 8,500 new mental health workers across children’s and adult services.

    Stated by Department of Health and Social CareStated plannedThe respondent said that this action was planned when they made their response on 14 June 2024.
  18. 18

    Publish and implement the five-year Suicide prevention strategy for England.

    Stated by Department of Health and Social CareStated completedThe respondent said that this action was complete when they made their response on 14 June 2024.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review the local and pan-London AWOL policies and add missing-person and AWOL information, including a high-risk procedure flow chart, to the pan-London policy.

Verbatim wording from the response

“▪ Reviewed both polices to check what may need to be added into an updated pan-London policy.”

Source location

Response from SW London and St George's Mental Health NHS Trust
Page 5 · response
Published 14 June 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Conduct Lotus fire evacuation drills and incorporate further drills focusing on variations in evacuation procedures into routine arrangements.

Verbatim wording from the response

“▪ A real time fire evacuation drill has taken place on Lotus and the Fire Safety Officer confirmed this was very successful and staff were aware of the different evacuation procedures. The Fire Safety Officer produced a written summary of the drill. Further drills will take place and be designed into the routine arrangements for fire drills that will focus on the specific variations to evacuation.”

Source location

Response from SW London and St George's Mental Health NHS Trust
Page 3 · response
Published 14 June 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Strengthen formal final-report issuing and require service lines to review, govern and assure that learning is shared and embedded.

Verbatim wording from the response

“▪ Added more focus on the formal issuing of the final report to the relevant service line with better clarity on the expectations that they properly review within their governance and business meetings to assurance themselves learning is shared and embedded.”

Source location

Response from SW London and St George's Mental Health NHS Trust
Page 3 · response
Published 14 June 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Strengthen incident-management processes for capturing and allocating investigation actions.

Verbatim wording from the response

“▪ Strengthened the process for capturing actions from investigations into our incident management system, to enable better allocation of actions.”

Source location

Response from SW London and St George's Mental Health NHS Trust
Page 3 · response
Published 14 June 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Conduct Lotus walk-through AWOL drills to test staff awareness and response to the procedure.

Verbatim wording from the response

“▪ Walk-through AWOL drills have been undertaken in Lotus to ensure that staff are aware of the procedure which has resulting in a reassuring understanding and response.”

Source location

Response from SW London and St George's Mental Health NHS Trust
Page 5 · response
Published 14 June 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Publish and distribute the revised AWOL policy to staff, clinical service lines and Lotus, seeking assurance that staff understand its requirements and procedures.

Verbatim wording from the response

“▪ Published the revised policy for all staff to be aware.”

Source location

Response from SW London and St George's Mental Health NHS Trust
Page 5 · response
Published 14 June 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Add a dedicated sharing-learning section to the Patient Safety Incident Response Plan covering engagement with staff, patients and families.

Verbatim wording from the response

“▪ Updated our Patient Safety Incident Response Plan (PSIRP) document, adding a new specific section on ‘sharing learning’. This includes the process and guiding principles around engaging and sharing learning with both staff, patients and families. This also recognises that such engagement, following what are often traumatic events can be very upsetting for staff involved, hence the need for a tailored approach (via the key principles) to ensure that the most suitable person engages with the staff involved and best able to provide the necessary pastoral support.”

Source location

Response from SW London and St George's Mental Health NHS Trust
Page 3 · response
Published 14 June 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Brief the central investigation team to review how investigation reports, findings and actions are shared throughout the investigation process.

Verbatim wording from the response

“▪ Provided briefings to the central investigation team to review the process for sharing investigation reports and their key findings and actions at the various stages of the investigation.”

Source location

Response from SW London and St George's Mental Health NHS Trust
Page 3 · response
Published 14 June 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Liaise with pan-London policy owners during the formal revision period to coordinate proposed AWOL policy changes.

Verbatim wording from the response

“▪ Liaised with the pan-London policy owners on the changes we have made, with a view of working together during the formal revision period (July 2024), as other trusts may wish to include a version of what we have since added.”

Source location

Response from SW London and St George's Mental Health NHS Trust
Page 5 · response
Published 14 June 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Share and publish learning from the incident through the internal Monthly Learning Bulletin by September 2024.

Verbatim wording from the response

“▪ The learning from this situation will be shared and published via our internal Monthly Learning Bulletin (MLB) by September 2024.”

Source location

Response from SW London and St George's Mental Health NHS Trust
Page 3 · response
Published 14 June 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Update corporate, local, team and fire warden training to cover detained patients, absconding risks and revised evacuation procedures.

Verbatim wording from the response

“▪ Updated the fire training provided as part of the Trust’s corporate induction (for all new staff) to include the consideration to the risk of patients potentially absconding during a fire alarm activation and the importance of consideration of detention status and risk status.”

Source location

Response from SW London and St George's Mental Health NHS Trust
Page 2 · response
Published 14 June 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Create an AWOL and fire scenario video and incorporate it into local and corporate induction during autumn 2024.

Verbatim wording from the response

“▪ In addition, we will be creating a short scenario video on AWOL and fire, to booster the awareness and this will be incorporated into both local and corporate induction over the autumn period.”

Source location

Response from SW London and St George's Mental Health NHS Trust
Page 5 · response
Published 14 June 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Revise the patient safety investigation template to require meaningful actions, implementation details, intended outcomes, assurance and monitoring.

Verbatim wording from the response

“▪ Reviewed the patient safety investigation template to make actions more thoughtful and meaningful. For example, we now include the focus on ‘What does the action intend to achieve’ and ‘How will it be implemented / delivered’. In addition to a firmer focus on assurance and monitoring.”

Source location

Response from SW London and St George's Mental Health NHS Trust
Page 3 · response
Published 14 June 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review internal review and sign-off processes for draft investigation reports, including the roles of relevant groups and committees.

Verbatim wording from the response

“▪ Due to national NHS changes that require ‘draft’ investigation reports to be shared with patients and families (as part of meaningful engagement around patient safety), we are reviewing our internal review and sign-off processes which includes the key roles of specific groups and committees. In turn, this will help ensure we have the right learning, with a focus on sharing and improvement.”

Source location

Response from SW London and St George's Mental Health NHS Trust
Page 3 · response
Published 14 June 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Confirm and document Lotus staff understanding of legally compliant evacuation procedures for detained, assessable and high-risk patients, with arrangements for absent staff and new joiners.

Verbatim wording from the response

“▪ Specifically with Lotus, to provide additional assurance, all staff have confirmed they are aware and understand the evacuation procedures and how to legally hold someone under the Mental Health Capacity Act/Common Law. This includes those individuals awaiting a Mental Health Act (MHA) Assessment, or those liable to be detained under the MHA, where staff have met the legal safety concerns considering risk of possible imminent absconding. All Lotus staff (apart from those on leave) have confirmed and signed a local induction sheet to confirm their understanding of the different evacuation procedures. There are plans in place to ensure all staff who are on leave and all new joiners do the same.”

Source location

Response from SW London and St George's Mental Health NHS Trust
Page 2 · response
Published 14 June 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide specialist training for newly recruited mental health workers supporting people at risk of suicide.

Verbatim wording from the response

“The suicide prevention strategy for England, published in 2023, is a five-year strategy which sets out the national ambition for suicide prevention. As part of our commitment to reduce the lives lost to suicide, the 8,500 new mental health workers we will be recruiting across children’s and adult services will be specially trained to support people at risk.”

Source location

Response from DHSC
Page 2 · response
Published 14 June 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Recruit 8,500 new mental health workers across children’s and adult services.

Verbatim wording from the response

“The suicide prevention strategy for England, published in 2023, is a five-year strategy which sets out the national ambition for suicide prevention. As part of our commitment to reduce the lives lost to suicide, the 8,500 new mental health workers we will be recruiting across children’s and adult services will be specially trained to support people at risk.”

Source location

Response from DHSC
Page 2 · response
Published 14 June 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Publish and implement the five-year Suicide prevention strategy for England.

Verbatim wording from the response

“The suicide prevention strategy for England, published in 2023, is a five-year strategy which sets out the national ambition for suicide prevention. As part of our commitment to reduce the lives lost to suicide, the 8,500 new mental health workers we will be recruiting across children’s and adult services will be specially trained to support people at risk.”

Source location

Response from DHSC
Page 2 · response
Published 14 June 2024

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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026