PFD report

Chloe HUNT · Prevention of Future Deaths report

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Issued 19 Jun 2024•Essex

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
10

Raised in this report

Recipients
2

Named on the report

Responses found
2

Of 2 recipients

Stated actions
14

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised10

  1. Failure to document low oxygen saturation and oxygen prescription
    Part of recurring concern: Unreliable documentation and communication of patients’ oxygen requirements
  2. Failure to recognise deteriorating clinical condition
    Part of recurring concern: Failure to reliably recognise and respond to acute clinical deterioration
  3. Delay in recording the first heart rhythm during resuscitation
    Part of recurring concern: Unreliable resuscitation preparedness and response during cardiac arrest
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.5

  1. Action

    Circulate learning requiring oxygen saturations to be recorded before oxygen administration.

    Stated by East Suffolk and North Essex NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 26 June 2024.
  2. Action

    Transition all Trust patient records to the EPIC electronic records system by 2025.

    Stated by East Suffolk and North Essex NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 26 June 2024.
  3. Action

    Discuss the case with ward and governance staff to promote recognition of underlying causes of abnormalities in apparently stable patients.

    Stated by East Suffolk and North Essex NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 26 June 2024.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.4

  1. Position

    Concerns about care at Colchester General Hospital fall outside NHS England’s remit.

    Stated by NHS EnglandOutside remitThe respondent said that this matter was outside its role or authority.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to document low oxygen saturation and oxygen prescription

Wider context from the report

“f. Chloe’s low oxygen saturation level and the prescription of Oxygen was not documented on 14 March. ”

Is this part of a recurring concern?

Yes — Unreliable documentation and communication of patients’ oxygen requirements.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to recognise deteriorating clinical condition

Wider context from the report

“c. There was a lack of urgency in treating Chloe and lack of recognition of her deteriorating clinical condition. ”

Is this part of a recurring concern?

Yes — Failure to reliably recognise and respond to acute clinical deterioration.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Delay in recording the first heart rhythm during resuscitation

Wider context from the report

“g. From the timing of the recognition of Chloe’s in-hospital cardiac arrest there was approximately 10 minutes before the first heart rhythm was recorded during the resuscitation. ”

Is this part of a recurring concern?

Yes — Unreliable resuscitation preparedness and response during cardiac arrest.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to assess the need for anaesthesia when planning repeated foreign-body removal procedures

Wider context from the report

“b. The requirement for reintubation after each pen removal and the difficulty for a patient to tolerate multiple procedures without anaesthetic was not considered for Chloe on referral for removal, or whether this might need to be converted to a procedure under anaesthetic. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of urgency in treating the patient

Wider context from the report

“c. There was a lack of urgency in treating Chloe and lack of recognition of her deteriorating clinical condition. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to consider the complexities of foreign-body removal when selecting endoscopic or surgical treatment

Wider context from the report

“a. Imaging established Chloe had swallowed 3 full-sized pens, 2 free in her stomach and 1 was impacted in her duodenum. There was a lack of consideration of the complexities of removal to guide whether the removal should be endoscopic or surgical. Endoscopy could not be converted into a procedure under anaesthetic in the interventional radiology suite. ”

Is this part of a recurring concern?

Yes — Unreliable treatment and observation of ingested foreign bodies.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to investigate the underlying cause of persistent tachycardia and low blood pressure

Wider context from the report

“d. Chloe was tachycardic throughout her admission with low blood pressure and there was no investigation of the underlying cause in a young otherwise physically healthy woman. NEWS Scores should not replace consideration of the whole clinical picture for a patient. ”

Is this part of a recurring concern?

Yes — Failure to investigate prolonged unexplained symptoms; Unsafe recognition and response to significantly abnormal blood pressure.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to recognise changing oxygen requirements and heart rate as signs of deterioration

Wider context from the report

“e. In the hours before Chloe’s death, she required oxygen for the first-time that was administered for approximately 75 minutes and Chloe’s heart rate reduced to normal for several hours for the first time in her admission. This reduction was not sustained, and her heart rated elevated later. These changes were not recognised as signs Chloe was a deteriorating patient. ”

Is this part of a recurring concern?

Yes — Failure to reliably recognise and respond to acute clinical deterioration.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to factor complex trauma and difficulty being in hospital into treatment planning

Wider context from the report

“a. Chloe explained on 11 March 2022 in Accident & Emergency to the doctor her background of complex trauma and how difficult she found it to be in hospital. This was not factored into a plan for treatment. ”

Is this part of a recurring concern?

Yes — Failure to incorporate relevant clinical history and diagnoses into care decisions; Failure to provide trauma-informed hospital care.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to consider the whole clinical picture alongside NEWS Scores

Wider context from the report

“d. Chloe was tachycardic throughout her admission with low blood pressure and there was no investigation of the underlying cause in a young otherwise physically healthy woman. NEWS Scores should not replace consideration of the whole clinical picture for a patient. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Circulate learning requiring oxygen saturations to be recorded before oxygen administration.

Verbatim wording from the response

“The Trust has however acknowledged that the low saturations were not recorded in the notes. This learning point has been circulated to staff members, through the daily ward huddle, reiterating the need for oxygen saturations to be recorded prior to the administration of oxygen.”

Source location

Response from East Suffolk and North Essex NHS Foundation Trust
Page 4 · response
Published 26 June 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Transition all Trust patient records to the EPIC electronic records system by 2025.

Verbatim wording from the response

“The Trust has recently signed a contract with EPIC to transition its patient records system to an electronic system, meaning that by 2025, all ESNEFT patient record keeping will be done electronically.”

Source location

Response from East Suffolk and North Essex NHS Foundation Trust
Page 4 · response
Published 26 June 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Discuss the case with ward and governance staff to promote recognition of underlying causes of abnormalities in apparently stable patients.

Verbatim wording from the response

“Chloe’s case has been discussed with staff members, through the daily ward huddle and the Two at the Top meeting (outlined below) as well as at the joint governance meeting to promote learning from Chloe’s case and highlight additional actions that can be taken to help establish potential underlying causes for abnormalities in an otherwise seemingly stable patient.”

Source location

Response from East Suffolk and North Essex NHS Foundation Trust
Page 3 · response
Published 26 June 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Circulate learning on persistent tachycardia and the need for further investigations to identify its underlying cause.

Verbatim wording from the response

“The Trust has however reviewed the case and acknowledge that a further electrocardiogram could have been undertaken during the admission to provide further clinical insight into Chloe’s condition.”

Source location

Response from East Suffolk and North Essex NHS Foundation Trust
Page 3 · response
Published 26 June 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Conduct monthly external peer audits of randomly selected ward notes against quality standards to identify and share documentation learning.

Verbatim wording from the response

“In addition to the steps above, the ward notes are subject to a clinical audit, which are peer reviewed (excluding Acute Kidney Injury and Sepsis which are done at ward level) from an external team, who visit the ward monthly and carry out a review of a randomly selected 10 patient notes, reviewing these against the quality standards. This enables the ward to obtain an external view on note keeping and promote learning established from outside the ward.”

Source location

Response from East Suffolk and North Essex NHS Foundation Trust
Page 4 · response
Published 26 June 2024

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Concerns about care at Colchester General Hospital fall outside NHS England’s remit.

Verbatim wording from the response

“Your Report raises concerns with the care provided to Chloe whilst she was a patient at Colchester General Hospital. It is appropriate that East Suffolk & North Essex NHS Foundation Trust respond to your concerns, which do not fall under NHS England’s remit.”

Source location

Response from NHS England
Page 1 · response
Published 26 June 2024

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

East Suffolk & North Essex NHS Foundation Trust is responsible for responding to concerns about care at Colchester General Hospital.

Verbatim wording from the response

“Your Report raises concerns with the care provided to Chloe whilst she was a patient at Colchester General Hospital. It is appropriate that East Suffolk & North Essex NHS Foundation Trust respond to your concerns, which do not fall under NHS England’s remit.”

Source location

Response from NHS England
Page 1 · response
Published 26 June 2024

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The clinical presentation did not clearly indicate impending acute deterioration from upper gastrointestinal obstruction or grossly abnormal electrolytes.

Verbatim wording from the response

“It is noted that on the evening prior to her cardiac arrest, Chloe was still taking her tablets herself with sips of water. Chloe got up to go to the toilet at 3:45am and interacted with the nurses about her cannula/drip stand. While Chloe was asking to pain relief, there is no clear evidence that Chloe had suffered a perforation, nor was the description of Chloe’s presentation and interactions on the evening a sign of a patient who was about to have an event relating to an upper gastrointestinal obstruction and grossly abnormal electrolytes.”

Source location

Response from East Suffolk and North Essex NHS Foundation Trust
Page 3 · response
Published 26 June 2024

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Proceeding to endoscopy was clinically indicated and reasonable based on the available information, assessed risks and informed consent.

Verbatim wording from the response

“Having reviewed the decision process taken on Monday 14 March 2022, it is noted that the available imaging did not confirm that a pen was impacted, and the clinicians caring for Chloe could only establish that the pen impacted by undertaking an endoscopy. Up to this point, it was the working diagnosis that the pens could all be removed safely under endoscopy.”

Source location

Response from East Suffolk and North Essex NHS Foundation Trust
Page 2 · response
Published 26 June 2024

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.9

  1. 1

    Discuss all received Regulation 28 Reports through the Regulation 28 Working Group.

    Stated by NHS EnglandStated completedThe respondent said that this action was complete when they made their response on 26 June 2024.
  2. 2

    Share key learnings and insights from received Reports across the NHS at national and regional levels.

    Stated by NHS EnglandStated completedThe respondent said that this action was complete when they made their response on 26 June 2024.
  3. 3

    Engage with the Trust on concerns raised in the Report through senior regional colleagues.

    Stated by NHS EnglandStated in progressThe respondent said that this action was in progress when they made their response on 26 June 2024.
  4. 4

    Require ward band 5, 6 and 7 staff to book Immediate Life Support training, supporting trained defibrillator capability on every shift.

    Stated by East Suffolk and North Essex NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 26 June 2024.
  5. 5

    Conduct weekly ward drug-chart spot checks and review electronic incident reports for omitted doses through the governance process.

    Stated by East Suffolk and North Essex NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 26 June 2024.
  6. 6

    Undertake a Resuscitation Training Needs Analysis to assess extending role-essential Immediate Life Support training, subject to executive approval.

    Stated by East Suffolk and North Essex NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 26 June 2024.
  7. 7

    Conduct monthly quality audits confirming daily and weekly resuscitation-trolley checks and address identified issues.

    Stated by East Suffolk and North Essex NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 26 June 2024.
  8. 8

    Present the case at governance and morbidity-and-mortality meetings and circulate learning on improving clinical decision-making.

    Stated by East Suffolk and North Essex NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 26 June 2024.
  9. 9

    Circulate the Emergency Oxygen Use in Adult Patients policy to staff, covering oxygen prescribing, administration and monitoring.

    Stated by East Suffolk and North Essex NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 26 June 2024.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Discuss all received Regulation 28 Reports through the Regulation 28 Working Group.

Verbatim wording from the response

“I would like to provide further assurances on the national NHS England work taking place around the Reports to Prevent Future Deaths. All reports received are discussed by the Regulation 28 Working Group, comprising Regional Medical Directors, and”

Source location

Response from NHS England
Page 1 · response
Published 26 June 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Share key learnings and insights from received Reports across the NHS at national and regional levels.

Verbatim wording from the response

“I would like to provide further assurances on the national NHS England work taking place around the Reports to Prevent Future Deaths. All reports received are discussed by the Regulation 28 Working Group, comprising Regional Medical Directors, and”

Source location

Response from NHS England
Page 1 · response
Published 26 June 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Engage with the Trust on concerns raised in the Report through senior regional colleagues.

Verbatim wording from the response

“I would, however, like to provide assurance that my senior regional colleagues in the East of England are aware of your Report and have been engaging with the Trust on the concerns raised.”

Source location

Response from NHS England
Page 1 · response
Published 26 June 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Require ward band 5, 6 and 7 staff to book Immediate Life Support training, supporting trained defibrillator capability on every shift.

Verbatim wording from the response

“Through the Stanway ward huddle, all band 5/6/7 staff on the ward have been asked to book onto Immediate Life Support training through the Trust’s training portal to ensure that there would be a member of staff on each shift that has had the Immediate Life Support training, which includes the use of defibrillators.”

Source location

Response from East Suffolk and North Essex NHS Foundation Trust
Page 4 · response
Published 26 June 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Conduct weekly ward drug-chart spot checks and review electronic incident reports for omitted doses through the governance process.

Verbatim wording from the response

“To ensure patient’s notes are being completed in the correct manner, the Matron for the ward conducts a spot check on drugs charts once a week to make sure the drugs charts on the ward are being completed correctly. Where a dose is omitted, an electronic incident report is raised and then reviewed for the Two at the Top meeting. This is highlighted to the staff though the weekly review of the drugs charts.”

Source location

Response from East Suffolk and North Essex NHS Foundation Trust
Page 4 · response
Published 26 June 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Undertake a Resuscitation Training Needs Analysis to assess extending role-essential Immediate Life Support training, subject to executive approval.

Verbatim wording from the response

“Discussions have also been held with the Resuscitation Committee at a recent meeting to make a recommendation that all band 6 & 7 nurses on adult in-patient wards should have Immediate Life Support training as role essential training. Some band 5 nurses in specialist / required areas will also”

Source location

Response from East Suffolk and North Essex NHS Foundation Trust
Page 4 · response
Published 26 June 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Conduct monthly quality audits confirming daily and weekly resuscitation-trolley checks and address identified issues.

Verbatim wording from the response

“In addition, the Matron carries out a monthly quality audit. This is an online form that is completed by the Matron. The Matron’s quality audit includes making sure the resuscitation trolley has been checked daily and fully checked weekly, and signed as being checked. This quality audit will allow the Trust to identify any issues with resuscitation trolleys and address these.”

Source location

Response from East Suffolk and North Essex NHS Foundation Trust
Page 5 · response
Published 26 June 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Present the case at governance and morbidity-and-mortality meetings and circulate learning on improving clinical decision-making.

Verbatim wording from the response

“Chloe’s case has been presented at the governance meeting and morbidity and mortality review to take the learning out of Chloe’s case and circulate the areas in which decision making can be improved.”

Source location

Response from East Suffolk and North Essex NHS Foundation Trust
Page 3 · response
Published 26 June 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Circulate the Emergency Oxygen Use in Adult Patients policy to staff, covering oxygen prescribing, administration and monitoring.

Verbatim wording from the response

“The Trust has also circulated a further copy of the Emergency Oxygen Use in Adult Patients policy which gives staff clear guidance on prescribing, administering and monitoring oxygen.”

Source location

Response from East Suffolk and North Essex NHS Foundation Trust
Page 4 · response
Published 26 June 2024

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026