PFD report

Aminata Coulibaly · Prevention of Future Deaths report

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Issued 26 Nov 2025•Essex

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
4

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
19

Described in responses

Recipients and published responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised4

  1. Failure to share relevant police contacts with the mental health Trust
    Part of recurring concern: Failure of police operational communications to reliably share safety-critical information
  2. Failure to record relevant police contacts on Athena
    Part of recurring concern: Unreliable recording of safety-critical police contacts
  3. Failure to seek clarification of changed welfare circumstances
    Part of recurring concern: Inadequate mental health risk assessment
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.4

  1. Action

    Train Contact Management staff in Right Care, Right Person, incident recording, National Decision Model, THRIVE, escalation and supervisory requirements through recruit and continuing-development programmes.

    Stated by Essex PoliceStated completedThe respondent said that this action was complete when they made their response on 1 December 2025.
  2. Action

    Develop Mental Health Risk Management Briefings to bring relevant agencies together to manage risks involving people experiencing mental ill health.

    Stated by Essex PoliceStated completedThe respondent said that this action was complete when they made their response on 1 December 2025.
  3. Action

    Update investigation policy and procedure to require safeguarding reassessment, referrals, referral documentation, outcomes and recorded justification before case closure.

    Stated by Essex PoliceStated completedThe respondent said that this action was complete when they made their response on 1 December 2025.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.1

  1. Position

    Where police are not primarily responsible, incidents should be referred or directed to the appropriate agency, subject to specified police duties.

    Stated by Essex PoliceRedirects responsibilityThe respondent said that another organisation was responsible for deciding or taking action.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to share relevant police contacts with the mental health Trust

Wider context from the report

“(1) Essex Police were aware that Aminata Coulibaly was under the care of the crisis mental health team and that the exacerbation of her mental health crisis was linked to a matter that was being investigated as a Hate Crime. Essex Police did not update the mental health Trust that Aminata Coulibaly sent 2 emails on 22 June 2022 in response to her being informed (incorrectly) that the Hate Crime investigation by Essex Police had been closed: i. to the officer in the case, setting out elements of how she is being treated, elements of the hate crime and that she is not happy with the decisions made by Essex Police and she feels like taking her life. ii. to the Quality Service Team that was forwarded to the Hate Crime police sergeant on 23 June 2022, stating that Aminata Coulibaly wants to contest the decision made by the officer to close the case and that she is facing suicidal thoughts, anxiety and depression. These were not uploaded to Athena or the shared with the mental health Trust. 2. Aminata made a very distressed phone call to the officer in the case on 24 June 2022 and this was not placed on Athena or shared with the mental health Trust. 3. On 26 June 2022 the mental health Trust called Essex Police reporting concerns for Ms Coulibaly’s welfare. The Essex Police contact handler did not record important information reported by the mental health Trust that: a. Aminata had suffered assault and racial abuse by her neighbours b. The mental health Trust had texted Aminata Coulibaly to say that if they did not hear from her by 5pm then they would contact the police for a welfare check. c. Aminata Coulibaly has been having strong thoughts to end her life. 4. On 26 June 2022 a different Essex Police contact handler contacted the mental health Trust to update them on the outcome of their concern for welfare that the police would not attend as it did not meet the criteria. The contact did not ask for clarification when the mental health Trust nurse raised concern when informed that the decision was made that police were not going to attend when he asked, “even though it is life and limb?”. The contact handler did not clarify if there had been any update in the circumstances, these words had not been used by the Trust nurse in the first call. The evidence from the Force Control Room Inspector was that the contact handlers should have recorded relevant information and sought further clarification that this should have been relayed back to her. This would not have made a difference for Aminata Coulibaly as she was probably deceased but is relevant to prevent a future death and ensure that the Inspector has all relevant information when applying THRIVE to assess risk and response. ”

Is this part of a recurring concern?

Yes — Failure of police operational communications to reliably share safety-critical information.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to record relevant police contacts on Athena

Wider context from the report

“(1) Essex Police were aware that Aminata Coulibaly was under the care of the crisis mental health team and that the exacerbation of her mental health crisis was linked to a matter that was being investigated as a Hate Crime. Essex Police did not update the mental health Trust that Aminata Coulibaly sent 2 emails on 22 June 2022 in response to her being informed (incorrectly) that the Hate Crime investigation by Essex Police had been closed: i. to the officer in the case, setting out elements of how she is being treated, elements of the hate crime and that she is not happy with the decisions made by Essex Police and she feels like taking her life. ii. to the Quality Service Team that was forwarded to the Hate Crime police sergeant on 23 June 2022, stating that Aminata Coulibaly wants to contest the decision made by the officer to close the case and that she is facing suicidal thoughts, anxiety and depression. These were not uploaded to Athena or the shared with the mental health Trust. 2. Aminata made a very distressed phone call to the officer in the case on 24 June 2022 and this was not placed on Athena or shared with the mental health Trust. 3. On 26 June 2022 the mental health Trust called Essex Police reporting concerns for Ms Coulibaly’s welfare. The Essex Police contact handler did not record important information reported by the mental health Trust that: a. Aminata had suffered assault and racial abuse by her neighbours b. The mental health Trust had texted Aminata Coulibaly to say that if they did not hear from her by 5pm then they would contact the police for a welfare check. c. Aminata Coulibaly has been having strong thoughts to end her life. 4. On 26 June 2022 a different Essex Police contact handler contacted the mental health Trust to update them on the outcome of their concern for welfare that the police would not attend as it did not meet the criteria. The contact did not ask for clarification when the mental health Trust nurse raised concern when informed that the decision was made that police were not going to attend when he asked, “even though it is life and limb?”. The contact handler did not clarify if there had been any update in the circumstances, these words had not been used by the Trust nurse in the first call. The evidence from the Force Control Room Inspector was that the contact handlers should have recorded relevant information and sought further clarification that this should have been relayed back to her. This would not have made a difference for Aminata Coulibaly as she was probably deceased but is relevant to prevent a future death and ensure that the Inspector has all relevant information when applying THRIVE to assess risk and response. ”

Is this part of a recurring concern?

Yes — Unreliable recording of safety-critical police contacts.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to seek clarification of changed welfare circumstances

Wider context from the report

“(1) Essex Police were aware that Aminata Coulibaly was under the care of the crisis mental health team and that the exacerbation of her mental health crisis was linked to a matter that was being investigated as a Hate Crime. Essex Police did not update the mental health Trust that Aminata Coulibaly sent 2 emails on 22 June 2022 in response to her being informed (incorrectly) that the Hate Crime investigation by Essex Police had been closed: i. to the officer in the case, setting out elements of how she is being treated, elements of the hate crime and that she is not happy with the decisions made by Essex Police and she feels like taking her life. ii. to the Quality Service Team that was forwarded to the Hate Crime police sergeant on 23 June 2022, stating that Aminata Coulibaly wants to contest the decision made by the officer to close the case and that she is facing suicidal thoughts, anxiety and depression. These were not uploaded to Athena or the shared with the mental health Trust. 2. Aminata made a very distressed phone call to the officer in the case on 24 June 2022 and this was not placed on Athena or shared with the mental health Trust. 3. On 26 June 2022 the mental health Trust called Essex Police reporting concerns for Ms Coulibaly’s welfare. The Essex Police contact handler did not record important information reported by the mental health Trust that: a. Aminata had suffered assault and racial abuse by her neighbours b. The mental health Trust had texted Aminata Coulibaly to say that if they did not hear from her by 5pm then they would contact the police for a welfare check. c. Aminata Coulibaly has been having strong thoughts to end her life. 4. On 26 June 2022 a different Essex Police contact handler contacted the mental health Trust to update them on the outcome of their concern for welfare that the police would not attend as it did not meet the criteria. The contact did not ask for clarification when the mental health Trust nurse raised concern when informed that the decision was made that police were not going to attend when he asked, “even though it is life and limb?”. The contact handler did not clarify if there had been any update in the circumstances, these words had not been used by the Trust nurse in the first call. The evidence from the Force Control Room Inspector was that the contact handlers should have recorded relevant information and sought further clarification that this should have been relayed back to her. This would not have made a difference for Aminata Coulibaly as she was probably deceased but is relevant to prevent a future death and ensure that the Inspector has all relevant information when applying THRIVE to assess risk and response. ”

Is this part of a recurring concern?

Yes — Inadequate mental health risk assessment.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to record relevant welfare information reported by the mental health Trust

Wider context from the report

“(1) Essex Police were aware that Aminata Coulibaly was under the care of the crisis mental health team and that the exacerbation of her mental health crisis was linked to a matter that was being investigated as a Hate Crime. Essex Police did not update the mental health Trust that Aminata Coulibaly sent 2 emails on 22 June 2022 in response to her being informed (incorrectly) that the Hate Crime investigation by Essex Police had been closed: i. to the officer in the case, setting out elements of how she is being treated, elements of the hate crime and that she is not happy with the decisions made by Essex Police and she feels like taking her life. ii. to the Quality Service Team that was forwarded to the Hate Crime police sergeant on 23 June 2022, stating that Aminata Coulibaly wants to contest the decision made by the officer to close the case and that she is facing suicidal thoughts, anxiety and depression. These were not uploaded to Athena or the shared with the mental health Trust. 2. Aminata made a very distressed phone call to the officer in the case on 24 June 2022 and this was not placed on Athena or shared with the mental health Trust. 3. On 26 June 2022 the mental health Trust called Essex Police reporting concerns for Ms Coulibaly’s welfare. The Essex Police contact handler did not record important information reported by the mental health Trust that: a. Aminata had suffered assault and racial abuse by her neighbours b. The mental health Trust had texted Aminata Coulibaly to say that if they did not hear from her by 5pm then they would contact the police for a welfare check. c. Aminata Coulibaly has been having strong thoughts to end her life. 4. On 26 June 2022 a different Essex Police contact handler contacted the mental health Trust to update them on the outcome of their concern for welfare that the police would not attend as it did not meet the criteria. The contact did not ask for clarification when the mental health Trust nurse raised concern when informed that the decision was made that police were not going to attend when he asked, “even though it is life and limb?”. The contact handler did not clarify if there had been any update in the circumstances, these words had not been used by the Trust nurse in the first call. The evidence from the Force Control Room Inspector was that the contact handlers should have recorded relevant information and sought further clarification that this should have been relayed back to her. This would not have made a difference for Aminata Coulibaly as she was probably deceased but is relevant to prevent a future death and ensure that the Inspector has all relevant information when applying THRIVE to assess risk and response. ”

Is this part of a recurring concern?

Yes — Unreliable recording of safety-critical police contacts.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Train Contact Management staff in Right Care, Right Person, incident recording, National Decision Model, THRIVE, escalation and supervisory requirements through recruit and continuing-development programmes.

Verbatim wording from the response

“To ensure these procedures are understood and consistently delivered by operational officers and staff in our Control Centre, the following has been implemented:”

Source location

Response from Essex Police
Page 5 · response
Published 1 December 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop Mental Health Risk Management Briefings to bring relevant agencies together to manage risks involving people experiencing mental ill health.

Verbatim wording from the response

“• The Essex Police Mental Health Triage team have developed Mental Health Risk Management Briefings (MHRMB) which can be requested by police or partners. The aim of this meeting is to bring all agencies involved with the subject together, or introduce agencies to the process, that need to have some involvement to manage the risk that the subject poses to themselves or the wider public.”

Source location

Response from Essex Police
Page 9 · response
Published 1 December 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Update investigation policy and procedure to require safeguarding reassessment, referrals, referral documentation, outcomes and recorded justification before case closure.

Verbatim wording from the response

“• Essex Police has updated policy and procedure to direct action to be taken to investigate crime, support victims, and share information. Of key importance is procedure B0602 Investigation of Crime, updated in September 2025 which states at 3.7:”

Source location

Response from Essex Police
Page 2 · response
Published 1 December 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Establish a Mental Health Triage team within the Strategic Vulnerability Centre to improve police, health and social-care safeguarding pathways and information sharing.

Verbatim wording from the response

“Since 2022, Essex Police have established a Mental Health Triage team to improve safeguarding pathways and referrals. They are a strategic department within our Strategic Vulnerability Centre (SVC) that works with partners to provide a holistic overview of mental health across Essex and exists to bridge the gap between the police and partner agencies. They work with partners regarding mental health policies and procedures to ensure they are collaborative and fit for purpose. This has been achieved by:”

Source location

Response from Essex Police
Page 8 · response
Published 1 December 2025

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Where police are not primarily responsible, incidents should be referred or directed to the appropriate agency, subject to specified police duties.

Verbatim wording from the response

“• The Concern for Welfare policy which was detailed during the inquest hearing and sets out the police response to such calls has been superseded by the Right Care, Right Person (RCRP) policy D 0800 and procedures D 0801 to 803. These came into effect in early 2024 and follows national guidance which was developed with partner agencies including the NHS. These procedures establish that the right agency deals at first point of contact, and then throughout an incident. This provides clarity to Essex Police officers and staff to make operational decisions when responding to call for service involving medical support, physical, and mental health, from members of the public or partner agencies.”

Source location

Response from Essex Police
Page 4 · response
Published 1 December 2025

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.15

  1. 1

    Maintain dedicated Hate Crime strategic leadership, officers, delivery-board oversight, annual policy updates and investigation audits.

    Stated by Essex PoliceStated completedThe respondent said that this action was complete when they made their response on 1 December 2025.
  2. 2

    Improve Case Action Plan compliance through the Investigations Improvement Board, volume-crime improvement initiatives, investigation support, coaching, audits and performance governance.

    Stated by Essex PoliceStated in progressThe respondent said that this action was in progress when they made their response on 1 December 2025.
  3. 3

    Design a central repository for investigative best practice.

    Stated by Essex PoliceStated in progressThe respondent said that this action was in progress when they made their response on 1 December 2025.
  4. 4

    Implement Right Care, Right Person policy and procedures defining agency responsibility and police response thresholds for welfare concerns.

    Stated by Essex PoliceStated completedThe respondent said that this action was complete when they made their response on 1 December 2025.
  5. 5

    Deploy dedicated detective and constable teams to raise investigation knowledge and standards across force areas.

    Stated by Essex PoliceStated completedThe respondent said that this action was complete when they made their response on 1 December 2025.
  6. 6

    Strengthen victim communication through force governance, compliance audits, a Victims Board, a Victims Manager, the Victim Engagement Portal and victim surveys.

    Stated by Essex PoliceStated completedThe respondent said that this action was complete when they made their response on 1 December 2025.
  7. 7

    Introduce STORM incident headers and call scripts aligned with Right Care, Right Person procedures to guide contact handling and decisions.

    Stated by Essex PoliceStated completedThe respondent said that this action was complete when they made their response on 1 December 2025.
  8. 8

    Produce training films reinforcing investigative skills, standards and workload management.

    Stated by Essex PoliceStated completedThe respondent said that this action was complete when they made their response on 1 December 2025.
  9. 9

    Monitor contact-handling compliance through quality checks, monthly command reporting, daily management metrics and incident-content reviews.

    Stated by Essex PoliceStated completedThe respondent said that this action was complete when they made their response on 1 December 2025.
  10. 10

    Monitor provision of the HC2 support booklet through the Victim Engagement Portal performance process.

    Stated by Essex PoliceStated completedThe respondent said that this action was complete when they made their response on 1 December 2025.
  11. 11

    Provide Neighbourhood Policing Officers with Hate Crime investigation and victim-care training again during 2026.

    Stated by Essex PoliceStated plannedThe respondent said that this action was planned when they made their response on 1 December 2025.
  12. 12

    Apply supervisory and force-level escalation review when staff decline attendance or change response grading, including referral to senior ranks when unresolved.

    Stated by Essex PoliceStated completedThe respondent said that this action was complete when they made their response on 1 December 2025.
  13. 13

    Incorporate victim survey data into a dashboard to review victim feedback and improve service.

    Stated by Essex PoliceStated plannedThe respondent said that this action was planned when they made their response on 1 December 2025.
  14. 14

    Form and complete a senior working group to clarify victim-update and crime-closure recording requirements in Athena.

    Stated by Essex PoliceStated in progressThe respondent said that this action was in progress when they made their response on 1 December 2025.
  15. 15

    Provide repeat medium- and high-risk Hate Crime victims with dedicated officer support, reporting routes, safeguarding advice, partner signposting and the HC2 support booklet.

    Stated by Essex PoliceStated completedThe respondent said that this action was complete when they made their response on 1 December 2025.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Maintain dedicated Hate Crime strategic leadership, officers, delivery-board oversight, annual policy updates and investigation audits.

Verbatim wording from the response

“• Regarding the specific investigation of Hate Crimes, the force has a dedicated Chief Superintendent with strategic responsibility for our Hate Crime Policy & Procedure and liaison with other agencies and partners. They are supported by dedicated Hate Crime Officers. This Chief Superintendent chairs a Hate Crime Delivery Board in which they review performance and ensure operational compliance with our Hate Crime Procedure.”

Source location

Response from Essex Police
Page 7 · response
Published 1 December 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Improve Case Action Plan compliance through the Investigations Improvement Board, volume-crime improvement initiatives, investigation support, coaching, audits and performance governance.

Verbatim wording from the response

“• Essex Police has made notable progress in improving Case Action Plan (CAP) compliance through the work of the Investigations Improvement Board (IIB). The board has driven initiatives such as the Volume Crime Investigation Improvement Plan and the deployment of investigation support interventions, which resulted in approximately a 20% increase in audit and inspection compliance. The compliance”

Source location

Response from Essex Police
Page 6 · response
Published 1 December 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Design a central repository for investigative best practice.

Verbatim wording from the response

“• Essex Police now has a Chief Superintendent who leads a Volume Crime Improvement Programme. This has seen activity which has supported the improvement of investigation standards. Examples of their completed work include the use of a team of two Detective Sergeants and four Constables who worked in each area of the force to raise knowledge and standards. Training films have been produced to reinforce key skills, assist investigative standards, and workload management. A central repository is being designed for all investigative best practice.”

Source location

Response from Essex Police
Page 7 · response
Published 1 December 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement Right Care, Right Person policy and procedures defining agency responsibility and police response thresholds for welfare concerns.

Verbatim wording from the response

“best service possible. Our Quality of Service team which was referred to during the inquest hearing due to the contact they had with Ms Coulibaly, was disbanded as part of efficiency savings several years ago, and all public contact is now led within the CMC. This command has considered the risk identified by HM Coroner and have completed the following since 2022 to address this risk:”

Source location

Response from Essex Police
Page 4 · response
Published 1 December 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Deploy dedicated detective and constable teams to raise investigation knowledge and standards across force areas.

Verbatim wording from the response

“• Essex Police now has a Chief Superintendent who leads a Volume Crime Improvement Programme. This has seen activity which has supported the improvement of investigation standards. Examples of their completed work include the use of a team of two Detective Sergeants and four Constables who worked in each area of the force to raise knowledge and standards. Training films have been produced to reinforce key skills, assist investigative standards, and workload management. A central repository is being designed for all investigative best practice.”

Source location

Response from Essex Police
Page 7 · response
Published 1 December 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Strengthen victim communication through force governance, compliance audits, a Victims Board, a Victims Manager, the Victim Engagement Portal and victim surveys.

Verbatim wording from the response

“• Essex Police must adhere to the Victims Code, and the force has established extensive governance, data audit, performance compliance, and development of best practise to achieve this, which has enhanced victim communication since 2022. This includes Chief Officer oversight, led by Assistant Chief Constable ████████ who chairs a force Victims Board, during which compliance of each Essex Police command is inspected. The Force has a Victims Manager whose role includes the development of best practice to improve victim communication, including the introduction since 2022 of innovative practises such as the Victim Engagement Portal, which improves our communication with victims. We have also launched a victim survey, capturing the victims voice and their experience of our service.”

Source location

Response from Essex Police
Page 2 · response
Published 1 December 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Introduce STORM incident headers and call scripts aligned with Right Care, Right Person procedures to guide contact handling and decisions.

Verbatim wording from the response

“• Within the CMC, this change in policy has been supported by the introduction of new incident headers on our Command and Control system (STORM) aligned to these changes, with a clear call script for Contact Handlers to utilise when dealing with such calls for service, whether by the public or partner agencies, which guides them to a proposed decision and outcome.”

Source location

Response from Essex Police
Page 4 · response
Published 1 December 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Produce training films reinforcing investigative skills, standards and workload management.

Verbatim wording from the response

“• Essex Police now has a Chief Superintendent who leads a Volume Crime Improvement Programme. This has seen activity which has supported the improvement of investigation standards. Examples of their completed work include the use of a team of two Detective Sergeants and four Constables who worked in each area of the force to raise knowledge and standards. Training films have been produced to reinforce key skills, assist investigative standards, and workload management. A central repository is being designed for all investigative best practice.”

Source location

Response from Essex Police
Page 7 · response
Published 1 December 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Monitor contact-handling compliance through quality checks, monthly command reporting, daily management metrics and incident-content reviews.

Verbatim wording from the response

“• Call script compliance is included as part of Contact Management Quality and Compliance Checks (QCCs) reported on monthly to the Command Team.”

Source location

Response from Essex Police
Page 6 · response
Published 1 December 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Monitor provision of the HC2 support booklet through the Victim Engagement Portal performance process.

Verbatim wording from the response

“There is a data performance process established through our Victim Engagement Portal to check the HC2 support booklet is provided.”

Source location

Response from Essex Police
Page 3 · response
Published 1 December 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide Neighbourhood Policing Officers with Hate Crime investigation and victim-care training again during 2026.

Verbatim wording from the response

“• Training inputs have been provided to Neighbourhood Policing Team Officers (who investigate medium and high-risk Hate Crime) to support their investigation standards and victim care. These will take place again during 2026.”

Source location

Response from Essex Police
Page 7 · response
Published 1 December 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Apply supervisory and force-level escalation review when staff decline attendance or change response grading, including referral to senior ranks when unresolved.

Verbatim wording from the response

“Essex Police has an escalation process detailed in our Command and Control of Incidents procedure at 3.7.2, to ensure decisions made by a member of staff that Essex Police will not attend a call for service, or to change the attendance grading, are reviewed by a supervisor to ensure this is appropriate and complies with procedure. The Command and Control of Incidents procedure states that if there is no agreement between the Essex Police supervisor and another agency requesting our attendance, this will be raised to the Force Incident Manager for review. Failing resolution at that point, the matter will be referred to a higher rank for a final decision.”

Source location

Response from Essex Police
Page 6 · response
Published 1 December 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Incorporate victim survey data into a dashboard to review victim feedback and improve service.

Verbatim wording from the response

“This data will be incorporated into a data dashboard, allowing us to review what victims are saying and improve our service.”

Source location

Response from Essex Police
Page 2 · response
Published 1 December 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Form and complete a senior working group to clarify victim-update and crime-closure recording requirements in Athena.

Verbatim wording from the response

“• Following this inquest, a working group of senior leaders and operational experts has been formed to ensure our victim update and crime closure procedures are clear and achievable for officers and staff as to what contact to and from victims must be recorded and where on Athena. This work will be completed by the end of February 2026.”

Source location

Response from Essex Police
Page 3 · response
Published 1 December 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide repeat medium- and high-risk Hate Crime victims with dedicated officer support, reporting routes, safeguarding advice, partner signposting and the HC2 support booklet.

Verbatim wording from the response

“• For repeat medium or high-risk victims of Hate Crime, such as Ms Coulibaly, Essex Police provide tailored support through dedicated Hate Crime Officers. Victims are offered clear reporting routes, safeguarding advice, and signposting to partner agencies such as Victim Support and community-based organisations. Where appropriate, referrals are made to statutory partners such as Social Services and Fire, for emotional and practical assistance. We signpost victims to other appropriate services such as Tell Mama, CST, Hate Incident Report Centres and Essex Restorative and Mediation Services. Our approach prioritises empathy, confidentiality, and building trust, ensuring victims receive comprehensive care throughout the criminal justice process. This victim support is documented in forces HC2 support booklet which is provided to victims of Hate Crime.”

Source location

Response from Essex Police
Page 3 · response
Published 1 December 2025

Open published response
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