PFD report

Adrian Jennings · Prevention of Future Deaths report

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Issued 19 Apr 2018•Manchester South

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
4

Raised in this report

Recipients
5

Named on the report

Responses found
4

Of 5 recipients

Stated actions
9

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised4

  1. Lack of a clear system for joined-up discharge planning between primary and secondary mental health services
    Part of recurring concern: Failure to ensure safe discharge planning for inpatient mental health admissionsPart of recurring concern: Failure to integrate mental health services across care settings
  2. Failure of the Lorenzo electronic booking and triage system to capture key information about police conveyance
    Part of recurring concern: Unreliable operation of the Lorenzo clinical information system
  3. Unavailability of identified mental health support services because they were not commissioned
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.6

  1. Action

    Publish best-practice information on coordinated mental-health discharge planning and transition support.

    Stated by NHS EnglandStated plannedThe respondent said that this action was planned when they made their response on 17 June 2018.
  2. Action

    Work with Local Health and Care Record Exemplars to establish local longitudinal records enabling authorised staff to access permitted patient information.

    Stated by NHS EnglandStated plannedThe respondent said that this action was planned when they made their response on 17 June 2018.
  3. Action

    Develop a framework for Community Mental Health Services setting out improved joint working between primary and secondary mental-health services.

    Stated by NHS EnglandStated in progressThe respondent said that this action was in progress when they made their response on 17 June 2018.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.5

  1. Position

    The current Lorenzo Emergency Department module provides mandated fields to record police transport and attendance source.

    Stated by NHS EnglandExisting arrangements considered sufficientThe respondent said that existing arrangements were sufficient, so no further action was needed.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of a clear system for joined-up discharge planning between primary and secondary mental health services

Wider context from the report

“2.there was no clear system for the primary and secondary mental health services of the mental health trust ,Pennine Care, to develop a joined up discharge plan following a stay on the mental health ward; ”

Is this part of a recurring concern?

Yes — Failure to ensure safe discharge planning for inpatient mental health admissions; Failure to integrate mental health services across care settings.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure of the Lorenzo electronic booking and triage system to capture key information about police conveyance

Wider context from the report

“4. Tameside Hospital cannot change their electronic booking in/triage system to allow them to include drop down boxes for key information such as the fact that Police Officers have brought an individual to the Hospital because it is a national IT system. Any trust operating the Lorenzo system will struggle to capture this information at booking in ”

Is this part of a recurring concern?

Yes — Unreliable operation of the Lorenzo clinical information system.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Unavailability of identified mental health support services because they were not commissioned

Wider context from the report

“3. a need for a type of mental health support service had been identified by the mental health trust Pennine Care but it could not be delivered because the Trust had not been commissioned to deliver the service; and ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to use one Trust-wide IT system for information sharing between professionals involved in care

Wider context from the report

“1. The inquest heard evidence that the Mental Health Trust had not introduced one IT system across the Trust, which impacted on information sharing between professionals involved in his care; ”

Is this part of a recurring concern?

Yes — Unreliable communication of patient-care information between clinical staff.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Publish best-practice information on coordinated mental-health discharge planning and transition support.

Verbatim wording from the response

“I note your second concern regarding the ability of primary and secondary mental health services to provide a joined up discharge plan. NHS England believes that strong communication, between health care professionals, with individuals receiving care, and with their families and carers is crucial to delivering safe, effective acute mental health care pathways. This communication is particularly important when individuals are transitioning between teams or services and for ensuring a robust discharge plan is in place.”

Source location

2018-0111-Response-by-NHS-England
Page 2 · response
Published 17 June 2018

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Work with Local Health and Care Record Exemplars to establish local longitudinal records enabling authorised staff to access permitted patient information.

Verbatim wording from the response

“In addition, and building on this provider digitisation is the specific focus on enabling access to pertinent information from across venues of care. There has been progress made on this within the service with around 60 local information sharing initiatives that aim to share information across GP, Acute and Social Care settings. Building on this, NHS England will be working with a number of Local Health and Care Record Exemplars that will focus on establishing a local longitudinal record available in their areas to enable authorised staff to access permitted information about a patient’s history of contact with the NHS and related care services in order to support the provision of safe, integrated care.”

Source location

2018-0111-Response-by-NHS-England
Page 2 · response
Published 17 June 2018

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop a framework for Community Mental Health Services setting out improved joint working between primary and secondary mental-health services.

Verbatim wording from the response

“NHS England is also developing a framework in 2018/19 for Community Mental Health Services which will articulate models of improved joint working between primary and secondary mental health services. This will support teams to work together to plan”

Source location

2018-0111-Response-by-NHS-England
Page 2 · response
Published 17 June 2018

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Lead the Global Digital Exemplar programme to digitise and connect health systems and improve secure information sharing.

Verbatim wording from the response

“In relation to your first concern, we recognise that there are challenges across the service in enabling secure record sharing and there are a number of steps being taken, led by NHS England.”

Source location

2018-0111-Response-by-NHS-England
Page 1 · response
Published 17 June 2018

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Invest in developing and expanding additional mental health support services.

Verbatim wording from the response

“The Tameside and Glossop Strategic Commissioning Board has recognised the need to develop and expand mental health support and is in the process of investing in additional services, details of this can be found in the outline plan attached. We do not, however, recognise a gap in provision for a person with high levels of needs such as Mr Jennings. People with levels of need such as those outlined in your report are covered by the secondary care services we commission from Pennine Care NHS Foundation Trust.”

Source location

2018-0111-Response-by-Tameside-Glossop-CCG
Page 1 · response
Published 17 June 2018

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Revise the Mental Health Act Code of Practice to set guiding principles for improving patient care, including involving carers and families in care decisions.

Verbatim wording from the response

“The Mental Health Act 1983 Code of Practice¹, whilst being statutory guidance for providers of services under the Act, should be observed as best practice by all commissioners and providers of services to people who may become subject to the Act. We revised the Code of Practice in 2015 and set out guiding principles to”

Source location

2018-0111-Response-by-Department-of-Health
Page 1 · response
Published 17 June 2018

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The current Lorenzo Emergency Department module provides mandated fields to record police transport and attendance source.

Verbatim wording from the response

“I have consulted with NHS Digital in relation to your concern about the trust being unable to capture that an individual had been brought in by police officers because they were operating Lorenzo, a national system. This function was not available in 2016 but the Emergency Department (ED) module has recently been updated and includes mandatory data collection to fulfil the Emergency Care Data Set (ECDS) requirements (please see https://www.england.nhs.uk/ourwork/ts/ec-dataset/).”

Source location

2018-0111-Response-by-NHS-England
Page 3 · response
Published 17 June 2018

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The mental health trust is responsible for addressing the concern that mental health support services were not commissioned.

Verbatim wording from the response

“Following the inquest you raised concerns in your Report to NHS England regarding disparate IT systems impacting on information sharing, the ability of primary and secondary mental health services to provide a joined up discharge plan, mental health support services not being commissioned, and the inability to capture that police officers had brought an individual into the hospital as they are operating a national IT system. I have noted that your Regulation 28 letter has also been sent to the mental health trust directly involved in Mr Jennings’s case, and will leave it to the trust to address your concern regarding mental health support services not being commissioned. I will only address the other three concerns in this letter.”

Source location

2018-0111-Response-by-NHS-England
Page 1 · response
Published 17 June 2018

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Existing commissioned secondary care services cover people with high levels of mental health need.

Verbatim wording from the response

“The Tameside and Glossop Strategic Commissioning Board has recognised the need to develop and expand mental health support and is in the process of investing in additional services, details of this can be found in the outline plan attached. We do not, however, recognise a gap in provision for a person with high levels of needs such as Mr Jennings. People with levels of need such as those outlined in your report are covered by the secondary care services we commission from Pennine Care NHS Foundation Trust.”

Source location

2018-0111-Response-by-Tameside-Glossop-CCG
Page 1 · response
Published 17 June 2018

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

There is no recognised provision gap for people with high levels of mental health need.

Verbatim wording from the response

“The Tameside and Glossop Strategic Commissioning Board has recognised the need to develop and expand mental health support and is in the process of investing in additional services, details of this can be found in the outline plan attached. We do not, however, recognise a gap in provision for a person with high levels of needs such as Mr Jennings. People with levels of need such as those outlined in your report are covered by the secondary care services we commission from Pennine Care NHS Foundation Trust.”

Source location

2018-0111-Response-by-Tameside-Glossop-CCG
Page 1 · response
Published 17 June 2018

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

NHS England leads work to address secure cross-service record sharing and should provide information about its progress.

Verbatim wording from the response

“You raise two matters of concern relating to IT, firstly on the lack of a single IT system across the Pennine Care NHS Foundation Trust and its impact on patient information sharing. We recognise there are challenges across the service in enabling secure record sharing and there are a number of steps being taken to address this, led by NHS England. I will leave it to NHS England to advise on the work currently underway around the Global Digital Exemplar Programme and the Local Health and Care Record Exemplars that are designed to join up and digitise health systems, providing clinicians with timely access to patient clinical information.”

Source location

2018-0111-Response-by-Department-of-Health
Page 2 · response
Published 17 June 2018

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.3

  1. 1

    Consult on the Community Mental Health Services framework.

    Stated by NHS EnglandStated plannedThe respondent said that this action was planned when they made their response on 17 June 2018.
  2. 2

    Identify mental-health care pathways and develop information-sharing standards to support coordinated care.

    Stated by NHS EnglandStated completedThe respondent said that this action was complete when they made their response on 17 June 2018.
  3. 3

    Follow up concerns about Pennine Care through quality and performance monitoring.

    Stated by NHS Greater Manchester Integrated Care Board and Tameside Borough CouncilStated plannedThe respondent said that this action was planned when they made their response on 17 June 2018.

Recipient positions A position is what a recipient says about a concern when they do not describe a specific action.1

  1. 1

    Most concerns are for local NHS organisations to address rather than the Department of Health and Social Care.

    Stated by Department of Health and Social CareRedirects responsibilityThe respondent said that another organisation was responsible for deciding or taking action.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Consult on the Community Mental Health Services framework.

Verbatim wording from the response

“individuals’ care holistically and with access to all the relevant information, particularly important for people transitioning between services. NHS England will be consulting on the framework later this year.”

Source location

2018-0111-Response-by-NHS-England
Page 3 · response
Published 17 June 2018

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Identify mental-health care pathways and develop information-sharing standards to support coordinated care.

Verbatim wording from the response

“To further inform this work, there has also been specific activity led by the NHS England Mental Health team and Interoperability team on identifying key pathways of care for mental health and the information sharing requirements. This enabling the key standards to then be developed to support the sharing of information.”

Source location

2018-0111-Response-by-NHS-England
Page 2 · response
Published 17 June 2018

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Follow up concerns about Pennine Care through quality and performance monitoring.

Verbatim wording from the response

“We have also taken note of the other concerns raised in your report in relation to Pennine Care Foundation Trust and will follow these up with the Trust through our quality and performance monitoring.”

Source location

2018-0111-Response-by-Tameside-Glossop-CCG
Page 1 · response
Published 17 June 2018

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Most concerns are for local NHS organisations to address rather than the Department of Health and Social Care.

Verbatim wording from the response

“Your Report details a number of matters of concern, most of which are for the local NHS to address and I hope you find the responses from the Pennine Care NHS Foundation Trust, the Tameside and Glossop Integrated Care NHS Foundation Trust and NHS Tameside Clinical Commissioning Group (CCG) helpful.”

Source location

2018-0111-Response-by-Department-of-Health
Page 1 · response
Published 17 June 2018

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
4/5

Data last updated 7 September 2026