PFD report

Mabel Olivia Williams · Prevention of Future Deaths report

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Issued 10 Sep 2025•Avon

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
3

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
8

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised3

  1. Failure to maintain and approve current patient information leaflets for distribution
  2. Delays in implementing appropriate changes following serious clinical incidents
    Part of recurring concern: Failure to implement identified safety actions
  3. Failure to provide complete information about uterine rupture and its consequences in patient guidance
    Part of recurring concern: Inadequate controls for uterine rupture risks after prior uterine surgeryPart of recurring concern: Inadequate informed-consent processes for medical treatment
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.6

  1. Action

    Move patient information leaflets to an online hosting system accessible through the hospital website.

    Stated by Great Western Hospitals NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 16 September 2025.
  2. Action

    Review procedures for approving, distributing and auditing patient information leaflets so current approved versions remain accessible.

    Stated by Great Western Hospitals NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 16 September 2025.
  3. Action

    Revise and provide the Birth After Previous Caesarean leaflet with clear uterine-rupture risks during birth-options counselling.

    Stated by Great Western Hospitals NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 16 September 2025.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to maintain and approve current patient information leaflets for distribution

Wider context from the report

“Background The Ockenden Report, which I was directed to in evidence, first published in 2020 a list of immediate and essential actions which included: ‘all Trusts must ensure women have ready access to accurate information to enable their informed choice of intended place of birth and mode of birth, including maternal choice for caesarean delivery.’ The externally conducted HSIB report which looked into Mabel’s death identified in February 2024 that the Trust’s guidance for patients on ‘Birth after caesarean’ did not describe what a uterine rupture is. That point was made in the context of Mabel’s parents telling the HSIB investigation that they were not informed about the possible consequences of a uterine scar rupture, or that at their most severe those consequences could include the death of their baby. I found at the conclusion of Mabel’s inquest that appropriate steps had not been taken to obtain ████████ informed consent to VBAC, and the shortcomings of the Trust’s patient information leaflets were part of what informed that finding. In advance of the inquest the Trust’s legal representatives found it difficult to provide me with current copies of relevant patient information leaflets. When they were finally disclosed (on day 3 of the inquest) I found it hard to get a clear picture of whether the leaflets were or were not ‘in force’. I heard evidence at one point from a member of trust staff that revised leaflets (which did contain a full explanation of uterine rupture) had been drafted but not signed off by the Trust for distribution to patients, much to the frustration of the maternity unit. I was also provided with an Excel spreadsheet after the inquest which contained, among other things, information about the Trust’s compliance with various objectives relating to the Ockenden Review. The information in that spreadsheet included an indication that one of the Trust’s objective was that “Change in practice arising from an SI investigation must be seen within 6 months after the incident occurred”. The spreadsheet suggested that this objective was not being achieved. This would accord with my impression (which I would have reached irrespective of having sight of the spreadsheet) that much of the change that I was being shown following Mabel’s death was coming very late, and as a response to the impending (or active) inquest, not as a result of learning from the tragic events in question. Specific concern That the Trust may not be making appropriate changes within a reasonable timeframe following serious clinical incidents. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Delays in implementing appropriate changes following serious clinical incidents

Wider context from the report

“Background The Ockenden Report, which I was directed to in evidence, first published in 2020 a list of immediate and essential actions which included: ‘all Trusts must ensure women have ready access to accurate information to enable their informed choice of intended place of birth and mode of birth, including maternal choice for caesarean delivery.’ The externally conducted HSIB report which looked into Mabel’s death identified in February 2024 that the Trust’s guidance for patients on ‘Birth after caesarean’ did not describe what a uterine rupture is. That point was made in the context of Mabel’s parents telling the HSIB investigation that they were not informed about the possible consequences of a uterine scar rupture, or that at their most severe those consequences could include the death of their baby. I found at the conclusion of Mabel’s inquest that appropriate steps had not been taken to obtain ████████ informed consent to VBAC, and the shortcomings of the Trust’s patient information leaflets were part of what informed that finding. In advance of the inquest the Trust’s legal representatives found it difficult to provide me with current copies of relevant patient information leaflets. When they were finally disclosed (on day 3 of the inquest) I found it hard to get a clear picture of whether the leaflets were or were not ‘in force’. I heard evidence at one point from a member of trust staff that revised leaflets (which did contain a full explanation of uterine rupture) had been drafted but not signed off by the Trust for distribution to patients, much to the frustration of the maternity unit. I was also provided with an Excel spreadsheet after the inquest which contained, among other things, information about the Trust’s compliance with various objectives relating to the Ockenden Review. The information in that spreadsheet included an indication that one of the Trust’s objective was that “Change in practice arising from an SI investigation must be seen within 6 months after the incident occurred”. The spreadsheet suggested that this objective was not being achieved. This would accord with my impression (which I would have reached irrespective of having sight of the spreadsheet) that much of the change that I was being shown following Mabel’s death was coming very late, and as a response to the impending (or active) inquest, not as a result of learning from the tragic events in question. Specific concern That the Trust may not be making appropriate changes within a reasonable timeframe following serious clinical incidents. ”

Is this part of a recurring concern?

Yes — Failure to implement identified safety actions.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to provide complete information about uterine rupture and its consequences in patient guidance

Wider context from the report

“Background The Ockenden Report, which I was directed to in evidence, first published in 2020 a list of immediate and essential actions which included: ‘all Trusts must ensure women have ready access to accurate information to enable their informed choice of intended place of birth and mode of birth, including maternal choice for caesarean delivery.’ The externally conducted HSIB report which looked into Mabel’s death identified in February 2024 that the Trust’s guidance for patients on ‘Birth after caesarean’ did not describe what a uterine rupture is. That point was made in the context of Mabel’s parents telling the HSIB investigation that they were not informed about the possible consequences of a uterine scar rupture, or that at their most severe those consequences could include the death of their baby. I found at the conclusion of Mabel’s inquest that appropriate steps had not been taken to obtain ████████ informed consent to VBAC, and the shortcomings of the Trust’s patient information leaflets were part of what informed that finding. In advance of the inquest the Trust’s legal representatives found it difficult to provide me with current copies of relevant patient information leaflets. When they were finally disclosed (on day 3 of the inquest) I found it hard to get a clear picture of whether the leaflets were or were not ‘in force’. I heard evidence at one point from a member of trust staff that revised leaflets (which did contain a full explanation of uterine rupture) had been drafted but not signed off by the Trust for distribution to patients, much to the frustration of the maternity unit. I was also provided with an Excel spreadsheet after the inquest which contained, among other things, information about the Trust’s compliance with various objectives relating to the Ockenden Review. The information in that spreadsheet included an indication that one of the Trust’s objective was that “Change in practice arising from an SI investigation must be seen within 6 months after the incident occurred”. The spreadsheet suggested that this objective was not being achieved. This would accord with my impression (which I would have reached irrespective of having sight of the spreadsheet) that much of the change that I was being shown following Mabel’s death was coming very late, and as a response to the impending (or active) inquest, not as a result of learning from the tragic events in question. Specific concern That the Trust may not be making appropriate changes within a reasonable timeframe following serious clinical incidents. ”

Is this part of a recurring concern?

Yes — Inadequate controls for uterine rupture risks after prior uterine surgery; Inadequate informed-consent processes for medical treatment.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Move patient information leaflets to an online hosting system accessible through the hospital website.

Verbatim wording from the response

“As part of our ongoing commitment to quality and patient safety, the Trust has undertaken a comprehensive review of its procedures for the approval, distribution, and audit of all patient information leaflets. This initiative ensures that only the most current and formally approved versions are in circulation, and that these materials are easily accessible to both staff and patients. By strengthening these processes, we aim to support informed decision-making and enhance the overall patient experience. The Trust is prioritising moving to an online hosting system which will ensure that the public have access to all of the Trust patient information leaflets via the hospital website.”

Source location

Response from Great Western Hospitals NHS Foundation Trust
Page 2 · response
Published 16 September 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review procedures for approving, distributing and auditing patient information leaflets so current approved versions remain accessible.

Verbatim wording from the response

“As part of our ongoing commitment to quality and patient safety, the Trust has undertaken a comprehensive review of its procedures for the approval, distribution, and audit of all patient information leaflets. This initiative ensures that only the most current and formally approved versions are in circulation, and that these materials are easily accessible to both staff and patients. By strengthening these processes, we aim to support informed decision-making and enhance the overall patient experience. The Trust is prioritising moving to an online hosting system which will ensure that the public have access to all of the Trust patient information leaflets via the hospital website.”

Source location

Response from Great Western Hospitals NHS Foundation Trust
Page 2 · response
Published 16 September 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Revise and provide the Birth After Previous Caesarean leaflet with clear uterine-rupture risks during birth-options counselling.

Verbatim wording from the response

“The Trust has undertaken a comprehensive review of the “Birth After Previous Caesarean” patient information leaflet. The revised leaflet now provides a clear, accessible explanation of uterine rupture, including its potential severity and the associated risks to both mother and baby which includes the risk of the death of the baby.”

Source location

Response from Great Western Hospitals NHS Foundation Trust
Page 1 · response
Published 16 September 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review governance processes to strengthen oversight and accountability for implementing learning and improvement actions.

Verbatim wording from the response

“We fully acknowledge the importance of ensuring that learning from serious incidents is translated into practice both promptly and sustainably. To that end, we are undertaking a review of our governance processes to strengthen oversight and accountability for the implementation of learning and improvement actions.”

Source location

Response from Great Western Hospitals NHS Foundation Trust
Page 2 · response
Published 16 September 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Strengthen and embed central tracking and monitoring of serious-incident actions, with prompts, responsibility visibility and progress evidence.

Verbatim wording from the response

“To ensure that learning is not only captured but acted upon in a timely and sustained way, we have strengthened our internal systems for tracking and monitoring progress and this revised governance process will be fully embedded by December 2025. Outstanding actions from the Trust’s serious incident investigations are now held within a centralised platform that supports teams with timely prompts and clear visibility of responsibilities. Colleagues across the organisation have been asked to contribute evidence of progress, reflecting our shared commitment to transparency and improvement. Weekly meetings with the Patient Quality,”

Source location

Response from Great Western Hospitals NHS Foundation Trust
Page 2 · response
Published 16 September 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review outstanding serious-incident investigation actions and monitor them through monthly Maternity Governance meetings.

Verbatim wording from the response

“In response to the concerns raised, a full review was undertaken of all outstanding actions from the Trust’s serious incident investigations to fully establish the current compliance position and ensure that learning is being translated into meaningful and timely change. To support continued oversight, these actions are reviewed within our monthly Maternity Governance meetings, enabling senior leaders to monitor progress, escalate concerns, and ensure accountability.”

Source location

Response from Great Western Hospitals NHS Foundation Trust
Page 2 · response
Published 16 September 2025

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.2

  1. 1

    Complete all urgent Red actions arising from the Ockenden report.

    Stated by Great Western Hospitals NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 16 September 2025.
  2. 2

    Develop a perinatal education programme co-produced with the Maternity and Neonatal Voices Partnership to support clear, accessible consent information.

    Stated by Great Western Hospitals NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 16 September 2025.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Complete all urgent Red actions arising from the Ockenden report.

Verbatim wording from the response

“The Trust has provided a detailed update outlining its current position in relation to the Ockenden review, including the status of all Immediate and Essential Actions and projected completion dates. This was submitted within the designated timeframe following the request. It is noted that all the Red actions i.e. the urgent actions arising from the Ockenden report have already been completed by the Trust.”

Source location

Response from Great Western Hospitals NHS Foundation Trust
Page 2 · response
Published 16 September 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop a perinatal education programme co-produced with the Maternity and Neonatal Voices Partnership to support clear, accessible consent information.

Verbatim wording from the response

“This updated leaflet is now available to all clinical staff and is provided to women considering their birth options in addition to counselling in relation to these options. This is provided to women in the appointment when they meet their named Consultant to discuss the birth of their baby. The Trust places the utmost importance on delivering personalised care, ensuring that women and their families feel genuinely heard, respected, and supported throughout their care. Central to this commitment has been the development of a perinatal education programme, co-produced with our Maternity and Neonatal Voices Partnership, which emphasises the importance of actively listening to women. Through this collaborative approach, we ensure that all women receive clear, accessible, and comprehensible healthcare information as an essential part of the consent process.”

Source location

Response from Great Western Hospitals NHS Foundation Trust
Page 2 · response
Published 16 September 2025

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026