PFD report

Victor James Hall · Prevention of Future Deaths report

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Issued 16 Oct 2019•Manchester West

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
5

Raised in this report

Recipients
3

Named on the report

Responses found
1

Of 3 recipients

Stated actions
23

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised5

  1. Failure of pharmacy-to-ward medication transfer procedures to require receipt checks against packaging, labelling and prescription charts
    Part of recurring concern: Medication dispensing and dispatch errors not reliably detected
  2. Failure to contemporaneously document medication packaging, labelling and prescription checks
  3. Failure to check medication packaging and labelling against the prescription chart before administration
    Part of recurring concern: Unsafe medication administration
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.11

  1. Action

    Monitor completion of medicines-safety training by nursing staff on Ward H2.

    Stated by Northern Care Alliance NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 16 October 2019.
  2. Action

    Update accuracy-checking procedures to require a second check for all intravenous fluids.

    Stated by Northern Care Alliance NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 16 October 2019.
  3. Action

    Implement closed-loop dispensing by linking electronic prescribing, pharmacy dispensing and robotic systems.

    Stated by Northern Care Alliance NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 16 October 2019.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure of pharmacy-to-ward medication transfer procedures to require receipt checks against packaging, labelling and prescription charts

Wider context from the report

“During the Inquest, evidence was heard that:- 1.Salford Royal Hospital had undertaken an internal investigation and concluded that one of the root causes for the medication error, was the Phosphate Polyfusor product design. i. The Pharmacy and Nursing Matron Lead, concurred that the staff involved in the incident had relied on the word Polyfusor, without actually checking the medication packaging against the prescription chart and label. Salford Royal Hospital, wrote to the Medicines and Healthcare products Regulatory Agency (MHRA) in 2018, requesting the word Polyfusor be removed from the Phosphate design product packaging to prevent future medication errors. Despite repeated requests from Salford Royal Hospital for an MHRA update, the product design for Phosphate Polyfusor remains the same. 2. I request that The Chief Executive, Medicines and Healthcare products Regulatory Agency (MHRA) reviews the: i. Product design on the Polyfusors in question 3.The Chief Executive, Nursing & Midwifery Council, 23 Portland Place, London W1B 1PZ reviews the: i.Guidance given to their members in relation to the administration of medication to consider and include the simplest of steps, namely that a Healthcare Professional should check the name of the medication on the prescription chart against the name of the medication on the packaging and labelling of the medication at the time of each administration of medication to ensure that the correct medication is always administered to a patient. ii.Guidance given to their members in relation to their duties, to accurately record and contemporaneously document the packaging, label an prescription checks they have undertaken to ensure the correct medication is always administered to a patient. 4.The Chief Executive, Salford Royal Hospital, NHS Trust Hospital, Stott Lane, Salford M6 8HD reviews the: i.Guidance and procedures in relation to the dispensing and transfer of medications from the Pharmacy Department to a ward, to include a system of checking medications against the packaging, labelling and prescription chart at the time of receipt by the ward. Furthermore, to consider documentary evidence of the fact that the medication packaging has been checked against the prescription chart and an acknowledgement of receipt of the correct medication by the pharmacy and ward staff, evidenced by a signature of the recipient. ii.Training, Auditing, Supervision and monitoring of all staff, particularly Nursing and Pharmacy staff, in relation to the above issues. ”

Is this part of a recurring concern?

Yes — Medication dispensing and dispatch errors not reliably detected.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to contemporaneously document medication packaging, labelling and prescription checks

Wider context from the report

“During the Inquest, evidence was heard that:- 1.Salford Royal Hospital had undertaken an internal investigation and concluded that one of the root causes for the medication error, was the Phosphate Polyfusor product design. i. The Pharmacy and Nursing Matron Lead, concurred that the staff involved in the incident had relied on the word Polyfusor, without actually checking the medication packaging against the prescription chart and label. Salford Royal Hospital, wrote to the Medicines and Healthcare products Regulatory Agency (MHRA) in 2018, requesting the word Polyfusor be removed from the Phosphate design product packaging to prevent future medication errors. Despite repeated requests from Salford Royal Hospital for an MHRA update, the product design for Phosphate Polyfusor remains the same. 2. I request that The Chief Executive, Medicines and Healthcare products Regulatory Agency (MHRA) reviews the: i. Product design on the Polyfusors in question 3.The Chief Executive, Nursing & Midwifery Council, 23 Portland Place, London W1B 1PZ reviews the: i.Guidance given to their members in relation to the administration of medication to consider and include the simplest of steps, namely that a Healthcare Professional should check the name of the medication on the prescription chart against the name of the medication on the packaging and labelling of the medication at the time of each administration of medication to ensure that the correct medication is always administered to a patient. ii.Guidance given to their members in relation to their duties, to accurately record and contemporaneously document the packaging, label an prescription checks they have undertaken to ensure the correct medication is always administered to a patient. 4.The Chief Executive, Salford Royal Hospital, NHS Trust Hospital, Stott Lane, Salford M6 8HD reviews the: i.Guidance and procedures in relation to the dispensing and transfer of medications from the Pharmacy Department to a ward, to include a system of checking medications against the packaging, labelling and prescription chart at the time of receipt by the ward. Furthermore, to consider documentary evidence of the fact that the medication packaging has been checked against the prescription chart and an acknowledgement of receipt of the correct medication by the pharmacy and ward staff, evidenced by a signature of the recipient. ii.Training, Auditing, Supervision and monitoring of all staff, particularly Nursing and Pharmacy staff, in relation to the above issues. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to check medication packaging and labelling against the prescription chart before administration

Wider context from the report

“During the Inquest, evidence was heard that:- 1.Salford Royal Hospital had undertaken an internal investigation and concluded that one of the root causes for the medication error, was the Phosphate Polyfusor product design. i. The Pharmacy and Nursing Matron Lead, concurred that the staff involved in the incident had relied on the word Polyfusor, without actually checking the medication packaging against the prescription chart and label. Salford Royal Hospital, wrote to the Medicines and Healthcare products Regulatory Agency (MHRA) in 2018, requesting the word Polyfusor be removed from the Phosphate design product packaging to prevent future medication errors. Despite repeated requests from Salford Royal Hospital for an MHRA update, the product design for Phosphate Polyfusor remains the same. 2. I request that The Chief Executive, Medicines and Healthcare products Regulatory Agency (MHRA) reviews the: i. Product design on the Polyfusors in question 3.The Chief Executive, Nursing & Midwifery Council, 23 Portland Place, London W1B 1PZ reviews the: i.Guidance given to their members in relation to the administration of medication to consider and include the simplest of steps, namely that a Healthcare Professional should check the name of the medication on the prescription chart against the name of the medication on the packaging and labelling of the medication at the time of each administration of medication to ensure that the correct medication is always administered to a patient. ii.Guidance given to their members in relation to their duties, to accurately record and contemporaneously document the packaging, label an prescription checks they have undertaken to ensure the correct medication is always administered to a patient. 4.The Chief Executive, Salford Royal Hospital, NHS Trust Hospital, Stott Lane, Salford M6 8HD reviews the: i.Guidance and procedures in relation to the dispensing and transfer of medications from the Pharmacy Department to a ward, to include a system of checking medications against the packaging, labelling and prescription chart at the time of receipt by the ward. Furthermore, to consider documentary evidence of the fact that the medication packaging has been checked against the prescription chart and an acknowledgement of receipt of the correct medication by the pharmacy and ward staff, evidenced by a signature of the recipient. ii.Training, Auditing, Supervision and monitoring of all staff, particularly Nursing and Pharmacy staff, in relation to the above issues. ”

Is this part of a recurring concern?

Yes — Unsafe medication administration.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Phosphate Polyfusor product design failing to distinguish the medication clearly

Wider context from the report

“During the Inquest, evidence was heard that:- 1.Salford Royal Hospital had undertaken an internal investigation and concluded that one of the root causes for the medication error, was the Phosphate Polyfusor product design. i. The Pharmacy and Nursing Matron Lead, concurred that the staff involved in the incident had relied on the word Polyfusor, without actually checking the medication packaging against the prescription chart and label. Salford Royal Hospital, wrote to the Medicines and Healthcare products Regulatory Agency (MHRA) in 2018, requesting the word Polyfusor be removed from the Phosphate design product packaging to prevent future medication errors. Despite repeated requests from Salford Royal Hospital for an MHRA update, the product design for Phosphate Polyfusor remains the same. 2. I request that The Chief Executive, Medicines and Healthcare products Regulatory Agency (MHRA) reviews the: i. Product design on the Polyfusors in question 3.The Chief Executive, Nursing & Midwifery Council, 23 Portland Place, London W1B 1PZ reviews the: i.Guidance given to their members in relation to the administration of medication to consider and include the simplest of steps, namely that a Healthcare Professional should check the name of the medication on the prescription chart against the name of the medication on the packaging and labelling of the medication at the time of each administration of medication to ensure that the correct medication is always administered to a patient. ii.Guidance given to their members in relation to their duties, to accurately record and contemporaneously document the packaging, label an prescription checks they have undertaken to ensure the correct medication is always administered to a patient. 4.The Chief Executive, Salford Royal Hospital, NHS Trust Hospital, Stott Lane, Salford M6 8HD reviews the: i.Guidance and procedures in relation to the dispensing and transfer of medications from the Pharmacy Department to a ward, to include a system of checking medications against the packaging, labelling and prescription chart at the time of receipt by the ward. Furthermore, to consider documentary evidence of the fact that the medication packaging has been checked against the prescription chart and an acknowledgement of receipt of the correct medication by the pharmacy and ward staff, evidenced by a signature of the recipient. ii.Training, Auditing, Supervision and monitoring of all staff, particularly Nursing and Pharmacy staff, in relation to the above issues. ”

Is this part of a recurring concern?

Yes — Failure to ensure medication packaging is clearly distinguishable.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Insufficient training, auditing, supervision and monitoring of nursing and pharmacy staff on medication checking controls

Wider context from the report

“During the Inquest, evidence was heard that:- 1.Salford Royal Hospital had undertaken an internal investigation and concluded that one of the root causes for the medication error, was the Phosphate Polyfusor product design. i. The Pharmacy and Nursing Matron Lead, concurred that the staff involved in the incident had relied on the word Polyfusor, without actually checking the medication packaging against the prescription chart and label. Salford Royal Hospital, wrote to the Medicines and Healthcare products Regulatory Agency (MHRA) in 2018, requesting the word Polyfusor be removed from the Phosphate design product packaging to prevent future medication errors. Despite repeated requests from Salford Royal Hospital for an MHRA update, the product design for Phosphate Polyfusor remains the same. 2. I request that The Chief Executive, Medicines and Healthcare products Regulatory Agency (MHRA) reviews the: i. Product design on the Polyfusors in question 3.The Chief Executive, Nursing & Midwifery Council, 23 Portland Place, London W1B 1PZ reviews the: i.Guidance given to their members in relation to the administration of medication to consider and include the simplest of steps, namely that a Healthcare Professional should check the name of the medication on the prescription chart against the name of the medication on the packaging and labelling of the medication at the time of each administration of medication to ensure that the correct medication is always administered to a patient. ii.Guidance given to their members in relation to their duties, to accurately record and contemporaneously document the packaging, label an prescription checks they have undertaken to ensure the correct medication is always administered to a patient. 4.The Chief Executive, Salford Royal Hospital, NHS Trust Hospital, Stott Lane, Salford M6 8HD reviews the: i.Guidance and procedures in relation to the dispensing and transfer of medications from the Pharmacy Department to a ward, to include a system of checking medications against the packaging, labelling and prescription chart at the time of receipt by the ward. Furthermore, to consider documentary evidence of the fact that the medication packaging has been checked against the prescription chart and an acknowledgement of receipt of the correct medication by the pharmacy and ward staff, evidenced by a signature of the recipient. ii.Training, Auditing, Supervision and monitoring of all staff, particularly Nursing and Pharmacy staff, in relation to the above issues. ”

Is this part of a recurring concern?

Yes — Unsafe medication administration.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Monitor completion of medicines-safety training by nursing staff on Ward H2.

Verbatim wording from the response

“| ████████ | 29th February 2020 Analysing near miss data to identify common dispensing errors and introducing on-going communication of this to staff. | ████████ | 29th February 2020 Reviewing the accuracy checking test to incorporate a wider range of medications. | ████████ | 29th February 2020 Monitoring of compliance of medicines safety training completed by nursing staff on Ward H2. | ████████ | Commenced Monitoring of medicine safety incidents on ward H2 | ████████ | Commenced Policy to be published about the process to follow when involved in a medicines safety incident. | ████████ | 29th February 2020 All nursing staff to be made aware that there are many different types of Polyfusor products. In order”

Source location

2019-0482-Response-by-Northern-Care-Alliance-NHs-Trust
Page 3 · response
Published 16 October 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Update accuracy-checking procedures to require a second check for all intravenous fluids.

Verbatim wording from the response

“Action | Action Lead | Completion By Updating the accuracy checking procedure which will incorporate a second check for all intravenous fluids. | ████████ | 31st December 2019 Introducing an electronic sign off to indicate that key procedures have been read and understood by relevant staff. | ████████ | 31st December 2019 Reviewing the number of items required to complete dispensing and accuracy checking logs during induction. | ████████ | 31st December 2019 Introducing a formal revalidation procedure for staff involved in dispensing errors | ████████ | 29th February 2020 Introducing a recurrent accuracy checking log for all accuracy checkers to ensure competence. | ████████ | 29th February 2020 Identifying formal supervisory duties and responsibilities in the dispensary.”

Source location

2019-0482-Response-by-Northern-Care-Alliance-NHs-Trust
Page 3 · response
Published 16 October 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement closed-loop dispensing by linking electronic prescribing, pharmacy dispensing and robotic systems.

Verbatim wording from the response

“| ████████ | 31st January 2020 Reviewing the layout of the dispensary with the aim of separating the areas used for different parts of the dispensing process and improving the flow of work. | ████████ | 29th February 2020 Implementing “closed loop dispensing” (linking the electronic prescribing system to the pharmacy dispensing system and robot) with the aim of reducing dispensing errors and improving efficiency and therefore reducing the number of staff needed in the dispensary. | ████████ | 30th June 2020”

Source location

2019-0482-Response-by-Northern-Care-Alliance-NHs-Trust
Page 2 · response
Published 16 October 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Ensure Ward H2 nursing staff comply with mandatory medicines-safety training and monitor their compliance.

Verbatim wording from the response

“• Deborah Hindle, Deputy Director of Nursing for the Integrated Care Division will ensure that all nursing staff on ward H2 are compliant with their medicines safety mandatory training. Deborah Hindle will monitor medicines safety mandatory training and ensure all staff are compliant. Weekly senior nurse walkabouts will include ward H2, where observations will be undertaken of nursing medication/fluids dispensary checking procedure.”

Source location

2019-0482-Response-by-Northern-Care-Alliance-NHs-Trust
Page 4 · response
Published 16 October 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review the accuracy-checking test to cover a wider range of medications.

Verbatim wording from the response

“| ████████ | 29th February 2020 Analysing near miss data to identify common dispensing errors and introducing on-going communication of this to staff. | ████████ | 29th February 2020 Reviewing the accuracy checking test to incorporate a wider range of medications. | ████████ | 29th February 2020 Monitoring of compliance of medicines safety training completed by nursing staff on Ward H2. | ████████ | Commenced Monitoring of medicine safety incidents on ward H2 | ████████ | Commenced Policy to be published about the process to follow when involved in a medicines safety incident. | ████████ | 29th February 2020 All nursing staff to be made aware that there are many different types of Polyfusor products. In order”

Source location

2019-0482-Response-by-Northern-Care-Alliance-NHs-Trust
Page 3 · response
Published 16 October 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Arrange staff feedback sessions on improvements to clinical checking, dispensing and accuracy-checking processes.

Verbatim wording from the response

“Action | Action Lead | Completion By Preventing staff entering the dispensary unless they have a relevant reason to be in there and so minimise the risk of interruption. This will be enforced with signage and staff awareness at daily huddles. | ████████ | 31st January 2020 Introducing library conditions within the dispensary. | ████████ | Commencing with immediate effect. Changing the exit route (after 5pm) from the department which is currently located next to the accuracy checking area. Staff will exit the department via the pharmacy reception exit, preventing staff using the dispensary as a thoroughfare. | ████████ | 31st January 2020 Arranging feedback sessions for all staff to highlight elements of the clinical check, dispensing and accuracy check processes that need to be improved. Staff will be made aware of this at daily huddles.”

Source location

2019-0482-Response-by-Northern-Care-Alliance-NHs-Trust
Page 2 · response
Published 16 October 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Introduce formal revalidation for staff involved in dispensing errors.

Verbatim wording from the response

“Action | Action Lead | Completion By Updating the accuracy checking procedure which will incorporate a second check for all intravenous fluids. | ████████ | 31st December 2019 Introducing an electronic sign off to indicate that key procedures have been read and understood by relevant staff. | ████████ | 31st December 2019 Reviewing the number of items required to complete dispensing and accuracy checking logs during induction. | ████████ | 31st December 2019 Introducing a formal revalidation procedure for staff involved in dispensing errors | ████████ | 29th February 2020 Introducing a recurrent accuracy checking log for all accuracy checkers to ensure competence. | ████████ | 29th February 2020 Identifying formal supervisory duties and responsibilities in the dispensary.”

Source location

2019-0482-Response-by-Northern-Care-Alliance-NHs-Trust
Page 3 · response
Published 16 October 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Introduce a recurring accuracy-checking log for all accuracy checkers to monitor competence.

Verbatim wording from the response

“Action | Action Lead | Completion By Updating the accuracy checking procedure which will incorporate a second check for all intravenous fluids. | ████████ | 31st December 2019 Introducing an electronic sign off to indicate that key procedures have been read and understood by relevant staff. | ████████ | 31st December 2019 Reviewing the number of items required to complete dispensing and accuracy checking logs during induction. | ████████ | 31st December 2019 Introducing a formal revalidation procedure for staff involved in dispensing errors | ████████ | 29th February 2020 Introducing a recurrent accuracy checking log for all accuracy checkers to ensure competence. | ████████ | 29th February 2020 Identifying formal supervisory duties and responsibilities in the dispensary.”

Source location

2019-0482-Response-by-Northern-Care-Alliance-NHs-Trust
Page 3 · response
Published 16 October 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement closed-loop medication administration using electronic barcode scanning of patients and medications.

Verbatim wording from the response

“Action | Action Lead | Completion By Implementing “closed loop medication administration” (electronic barcode scanning of patients and medications) to ensure that patient’s receive the right drug at the correct dose by the right route at the intended time. This will indicate to nursing staff (at the point of administration rather than the point of receipt) that the prescribed medication has been correctly sourced. | Digital Team | 30th June 2020”

Source location

2019-0482-Response-by-Northern-Care-Alliance-NHs-Trust
Page 3 · response
Published 16 October 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Conduct weekly senior-nurse walkabouts on Ward H2, observing nursing medication and fluid dispensing-checking procedures.

Verbatim wording from the response

“• Deborah Hindle, Deputy Director of Nursing for the Integrated Care Division will ensure that all nursing staff on ward H2 are compliant with their medicines safety mandatory training. Deborah Hindle will monitor medicines safety mandatory training and ensure all staff are compliant. Weekly senior nurse walkabouts will include ward H2, where observations will be undertaken of nursing medication/fluids dispensary checking procedure.”

Source location

2019-0482-Response-by-Northern-Care-Alliance-NHs-Trust
Page 4 · response
Published 16 October 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Ensure nursing staff recognise different Polyfusor products and check all medication details in full.

Verbatim wording from the response

“| ████████ | 29th February 2020 Analysing near miss data to identify common dispensing errors and introducing on-going communication of this to staff. | ████████ | 29th February 2020 Reviewing the accuracy checking test to incorporate a wider range of medications. | ████████ | 29th February 2020 Monitoring of compliance of medicines safety training completed by nursing staff on Ward H2. | ████████ | Commenced Monitoring of medicine safety incidents on ward H2 | ████████ | Commenced Policy to be published about the process to follow when involved in a medicines safety incident. | ████████ | 29th February 2020 All nursing staff to be made aware that there are many different types of Polyfusor products. In order”

Source location

2019-0482-Response-by-Northern-Care-Alliance-NHs-Trust
Page 3 · response
Published 16 October 2019

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.12

  1. 1

    Analyse near-miss data, identify common dispensing errors and communicate findings to staff on an ongoing basis.

    Stated by Northern Care Alliance NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 16 October 2019.
  2. 2

    Publish a policy governing the response to medicines-safety incidents and related medicines-management processes.

    Stated by Northern Care Alliance NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 16 October 2019.
  3. 3

    Review induction requirements for dispensing and accuracy-checking logs.

    Stated by Northern Care Alliance NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 16 October 2019.
  4. 4

    Identify formal supervisory duties and responsibilities within the dispensary.

    Stated by Northern Care Alliance NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 16 October 2019.
  5. 5

    Introduce electronic sign-off confirming relevant staff have read and understood key procedures.

    Stated by Northern Care Alliance NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 16 October 2019.
  6. 6

    Disseminate the medicines-safety incident policy and monitor its implementation and adherence.

    Stated by Northern Care Alliance NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 16 October 2019.
  7. 7

    Implement learning from the incident within the medicines learning package.

    Stated by Northern Care Alliance NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 16 October 2019.
  8. 8

    Introduce library conditions within the dispensary.

    Stated by Northern Care Alliance NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 16 October 2019.
  9. 9

    Change the after-hours exit route to prevent staff using the dispensary as a thoroughfare.

    Stated by Northern Care Alliance NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 16 October 2019.
  10. 10

    Review the dispensary layout to separate process areas and improve workflow.

    Stated by Northern Care Alliance NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 16 October 2019.
  11. 11

    Monitor medicines-safety incidents on Ward H2.

    Stated by Northern Care Alliance NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 16 October 2019.
  12. 12

    Restrict dispensary entry to staff with a relevant reason, using signage and daily-huddle awareness.

    Stated by Northern Care Alliance NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 16 October 2019.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Analyse near-miss data, identify common dispensing errors and communicate findings to staff on an ongoing basis.

Verbatim wording from the response

“| ████████ | 29th February 2020 Analysing near miss data to identify common dispensing errors and introducing on-going communication of this to staff. | ████████ | 29th February 2020 Reviewing the accuracy checking test to incorporate a wider range of medications. | ████████ | 29th February 2020 Monitoring of compliance of medicines safety training completed by nursing staff on Ward H2. | ████████ | Commenced Monitoring of medicine safety incidents on ward H2 | ████████ | Commenced Policy to be published about the process to follow when involved in a medicines safety incident. | ████████ | 29th February 2020 All nursing staff to be made aware that there are many different types of Polyfusor products. In order”

Source location

2019-0482-Response-by-Northern-Care-Alliance-NHs-Trust
Page 3 · response
Published 16 October 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Publish a policy governing the response to medicines-safety incidents and related medicines-management processes.

Verbatim wording from the response

“| ████████ | 29th February 2020 Analysing near miss data to identify common dispensing errors and introducing on-going communication of this to staff. | ████████ | 29th February 2020 Reviewing the accuracy checking test to incorporate a wider range of medications. | ████████ | 29th February 2020 Monitoring of compliance of medicines safety training completed by nursing staff on Ward H2. | ████████ | Commenced Monitoring of medicine safety incidents on ward H2 | ████████ | Commenced Policy to be published about the process to follow when involved in a medicines safety incident. | ████████ | 29th February 2020 All nursing staff to be made aware that there are many different types of Polyfusor products. In order”

Source location

2019-0482-Response-by-Northern-Care-Alliance-NHs-Trust
Page 3 · response
Published 16 October 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review induction requirements for dispensing and accuracy-checking logs.

Verbatim wording from the response

“Action | Action Lead | Completion By Updating the accuracy checking procedure which will incorporate a second check for all intravenous fluids. | ████████ | 31st December 2019 Introducing an electronic sign off to indicate that key procedures have been read and understood by relevant staff. | ████████ | 31st December 2019 Reviewing the number of items required to complete dispensing and accuracy checking logs during induction. | ████████ | 31st December 2019 Introducing a formal revalidation procedure for staff involved in dispensing errors | ████████ | 29th February 2020 Introducing a recurrent accuracy checking log for all accuracy checkers to ensure competence. | ████████ | 29th February 2020 Identifying formal supervisory duties and responsibilities in the dispensary.”

Source location

2019-0482-Response-by-Northern-Care-Alliance-NHs-Trust
Page 3 · response
Published 16 October 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Identify formal supervisory duties and responsibilities within the dispensary.

Verbatim wording from the response

“Action | Action Lead | Completion By Updating the accuracy checking procedure which will incorporate a second check for all intravenous fluids. | ████████ | 31st December 2019 Introducing an electronic sign off to indicate that key procedures have been read and understood by relevant staff. | ████████ | 31st December 2019 Reviewing the number of items required to complete dispensing and accuracy checking logs during induction. | ████████ | 31st December 2019 Introducing a formal revalidation procedure for staff involved in dispensing errors | ████████ | 29th February 2020 Introducing a recurrent accuracy checking log for all accuracy checkers to ensure competence. | ████████ | 29th February 2020 Identifying formal supervisory duties and responsibilities in the dispensary.”

Source location

2019-0482-Response-by-Northern-Care-Alliance-NHs-Trust
Page 3 · response
Published 16 October 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Introduce electronic sign-off confirming relevant staff have read and understood key procedures.

Verbatim wording from the response

“Action | Action Lead | Completion By Updating the accuracy checking procedure which will incorporate a second check for all intravenous fluids. | ████████ | 31st December 2019 Introducing an electronic sign off to indicate that key procedures have been read and understood by relevant staff. | ████████ | 31st December 2019 Reviewing the number of items required to complete dispensing and accuracy checking logs during induction. | ████████ | 31st December 2019 Introducing a formal revalidation procedure for staff involved in dispensing errors | ████████ | 29th February 2020 Introducing a recurrent accuracy checking log for all accuracy checkers to ensure competence. | ████████ | 29th February 2020 Identifying formal supervisory duties and responsibilities in the dispensary.”

Source location

2019-0482-Response-by-Northern-Care-Alliance-NHs-Trust
Page 3 · response
Published 16 October 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Disseminate the medicines-safety incident policy and monitor its implementation and adherence.

Verbatim wording from the response

“• The senior nursing staff will be responsible for the dissemination of the policy, monitoring the implementation and adherence to the policy.”

Source location

2019-0482-Response-by-Northern-Care-Alliance-NHs-Trust
Page 4 · response
Published 16 October 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement learning from the incident within the medicines learning package.

Verbatim wording from the response

“to prevent errors all details must be checked in full as per any medication. Implementation by the Learning and Development team learning from this incident within the medicines learning package. | ████████ | 31st December 2019”

Source location

2019-0482-Response-by-Northern-Care-Alliance-NHs-Trust
Page 4 · response
Published 16 October 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Introduce library conditions within the dispensary.

Verbatim wording from the response

“Action | Action Lead | Completion By Preventing staff entering the dispensary unless they have a relevant reason to be in there and so minimise the risk of interruption. This will be enforced with signage and staff awareness at daily huddles. | ████████ | 31st January 2020 Introducing library conditions within the dispensary. | ████████ | Commencing with immediate effect. Changing the exit route (after 5pm) from the department which is currently located next to the accuracy checking area. Staff will exit the department via the pharmacy reception exit, preventing staff using the dispensary as a thoroughfare. | ████████ | 31st January 2020 Arranging feedback sessions for all staff to highlight elements of the clinical check, dispensing and accuracy check processes that need to be improved. Staff will be made aware of this at daily huddles.”

Source location

2019-0482-Response-by-Northern-Care-Alliance-NHs-Trust
Page 2 · response
Published 16 October 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Change the after-hours exit route to prevent staff using the dispensary as a thoroughfare.

Verbatim wording from the response

“Action | Action Lead | Completion By Preventing staff entering the dispensary unless they have a relevant reason to be in there and so minimise the risk of interruption. This will be enforced with signage and staff awareness at daily huddles. | ████████ | 31st January 2020 Introducing library conditions within the dispensary. | ████████ | Commencing with immediate effect. Changing the exit route (after 5pm) from the department which is currently located next to the accuracy checking area. Staff will exit the department via the pharmacy reception exit, preventing staff using the dispensary as a thoroughfare. | ████████ | 31st January 2020 Arranging feedback sessions for all staff to highlight elements of the clinical check, dispensing and accuracy check processes that need to be improved. Staff will be made aware of this at daily huddles.”

Source location

2019-0482-Response-by-Northern-Care-Alliance-NHs-Trust
Page 2 · response
Published 16 October 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review the dispensary layout to separate process areas and improve workflow.

Verbatim wording from the response

“| ████████ | 31st January 2020 Reviewing the layout of the dispensary with the aim of separating the areas used for different parts of the dispensing process and improving the flow of work. | ████████ | 29th February 2020 Implementing “closed loop dispensing” (linking the electronic prescribing system to the pharmacy dispensing system and robot) with the aim of reducing dispensing errors and improving efficiency and therefore reducing the number of staff needed in the dispensary. | ████████ | 30th June 2020”

Source location

2019-0482-Response-by-Northern-Care-Alliance-NHs-Trust
Page 2 · response
Published 16 October 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Monitor medicines-safety incidents on Ward H2.

Verbatim wording from the response

“| ████████ | 29th February 2020 Analysing near miss data to identify common dispensing errors and introducing on-going communication of this to staff. | ████████ | 29th February 2020 Reviewing the accuracy checking test to incorporate a wider range of medications. | ████████ | 29th February 2020 Monitoring of compliance of medicines safety training completed by nursing staff on Ward H2. | ████████ | Commenced Monitoring of medicine safety incidents on ward H2 | ████████ | Commenced Policy to be published about the process to follow when involved in a medicines safety incident. | ████████ | 29th February 2020 All nursing staff to be made aware that there are many different types of Polyfusor products. In order”

Source location

2019-0482-Response-by-Northern-Care-Alliance-NHs-Trust
Page 3 · response
Published 16 October 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Restrict dispensary entry to staff with a relevant reason, using signage and daily-huddle awareness.

Verbatim wording from the response

“Action | Action Lead | Completion By Preventing staff entering the dispensary unless they have a relevant reason to be in there and so minimise the risk of interruption. This will be enforced with signage and staff awareness at daily huddles. | ████████ | 31st January 2020 Introducing library conditions within the dispensary. | ████████ | Commencing with immediate effect. Changing the exit route (after 5pm) from the department which is currently located next to the accuracy checking area. Staff will exit the department via the pharmacy reception exit, preventing staff using the dispensary as a thoroughfare. | ████████ | 31st January 2020 Arranging feedback sessions for all staff to highlight elements of the clinical check, dispensing and accuracy check processes that need to be improved. Staff will be made aware of this at daily huddles.”

Source location

2019-0482-Response-by-Northern-Care-Alliance-NHs-Trust
Page 2 · response
Published 16 October 2019

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026