PFD report

Lynda BLACKMORE · Prevention of Future Deaths report

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Issued 15 Nov 2023•South Wales Central

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
1

Raised in this report

Recipients
4

Named on the report

Responses found
2

Of 4 recipients

Stated actions
25

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised1

  1. Handover delays impacting ambulance response times for patients requiring emergency treatment or conveyance to hospital
    Part of recurring concern: Delays in ambulance-to-hospital patient handover
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.8

  1. Action

    Operate a Flow Centre that screens ambulance and general-practitioner admissions and streams patients to appropriate hospitals and departments.

    Stated by Aneurin Bevan University LHBStated completedThe respondent said that this action was complete when they made their response on 14 February 2024.
  2. Action

    Introduce focused patient-safety events across Health Board sites to improve discharge processes and reduce patients awaiting discharge.

    Stated by Aneurin Bevan University LHBStatus unclearThe respondent did not make the status of this action clear when they made their response on 14 February 2024.
  3. Action

    Redirect clinically appropriate patients with specified conditions to eLGH sites for more rapid assessment and treatment.

    Stated by Aneurin Bevan University LHBStatus unclearThe respondent did not make the status of this action clear when they made their response on 14 February 2024.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Handover delays impacting ambulance response times for patients requiring emergency treatment or conveyance to hospital

Wider context from the report

“My concern here is that handover delays are impacting upon response times in respect of patients requiring emergency treatment &/or conveyance to hospital. As Mr Garner stated in his evidence at para 45, the handover delays experienced at/around the time that the deceased was awaiting assistance were well in excess of the targets enshrined in the Welsh Health Circular of May 2016. Such delays pose a risk to the lives of those requiring emergency treatment/conveyance to hospital. ”

Is this part of a recurring concern?

Yes — Delays in ambulance-to-hospital patient handover.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Operate a Flow Centre that screens ambulance and general-practitioner admissions and streams patients to appropriate hospitals and departments.

Verbatim wording from the response

“1. Pre-Hospital / Flow Centre. Due to the unique nature of the Clinical Futures model that the Health Board manages, a Flow Centre is operated to ensure that all ambulance admissions (excepting life threatening emergencies) and admissions received from General Practitioners are screened to ensure that the patient is referred and streamed to the correct hospital and department. Further actions within this workstream include:”

Source location

Response from Aneurin Bevan University Health Board
Page 2 · response
Published 14 February 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Introduce focused patient-safety events across Health Board sites to improve discharge processes and reduce patients awaiting discharge.

Verbatim wording from the response

“3. Discharge Improvement to support more timely discharge and supporting people back to their own homes thereby reducing urgent and emergency care delays”

Source location

Response from Aneurin Bevan University Health Board
Page 3 · response
Published 14 February 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Redirect clinically appropriate patients with specified conditions to eLGH sites for more rapid assessment and treatment.

Verbatim wording from the response

“1. Pre-Hospital / Flow Centre. Due to the unique nature of the Clinical Futures model that the Health Board manages, a Flow Centre is operated to ensure that all ambulance admissions (excepting life threatening emergencies) and admissions received from General Practitioners are screened to ensure that the patient is referred and streamed to the correct hospital and department. Further actions within this workstream include:”

Source location

Response from Aneurin Bevan University Health Board
Page 2 · response
Published 14 February 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Improve Same Day Emergency Care services at GUH and YYF Hospitals and increase patient selection to release emergency capacity.

Verbatim wording from the response

“2. Workstream 2 Urgent & Emergency Care Redesign”

Source location

Response from Aneurin Bevan University Health Board
Page 3 · response
Published 14 February 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Improve discharge-lounge use to create ward capacity and support ambulance handover times.

Verbatim wording from the response

“3. Discharge Logistics”

Source location

Response from Aneurin Bevan University Health Board
Page 3 · response
Published 14 February 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Hold weekly Patient Safety Flow meetings with executive participation and action plans addressing patient flow and ambulance handover delays.

Verbatim wording from the response

“Other initiatives have seen the introduction of weekly Patient Safety Flow meetings during May 2023, chaired by the Deputy Director of Operations with input from the Executive team including the Chief Executive, Chief Operating Officer, Director of Nursing, Director of Therapies and Medical Director. These meetings focus on the delivery and performance of the Health Board’s ED and MIUs with very clear action plans to mitigate the risk and seek improvements in patient flow and ambulance handover delays. The focus has been on the following areas:”

Source location

Response from Aneurin Bevan University Health Board
Page 2 · response
Published 14 February 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Revise the escalation framework so ambulance handover delay escalation points are appropriate.

Verbatim wording from the response

“2. Emergency Department/Assessment Area Focus”

Source location

Response from Aneurin Bevan University Health Board
Page 2 · response
Published 14 February 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Strengthen divisional structures by giving Urgent Care full responsibility for corporate site management and coordinated patient flow.

Verbatim wording from the response

“Since this incident, a review of the Health Board’s Divisional structures have been strengthened, with the Division of Urgent Care now assuming full responsibility for the Corporate Site management team to ensure a full and co-ordinated focus is maintained on safe patient flow and ambulance handover delays.”

Source location

Response from Aneurin Bevan University Health Board
Page 2 · response
Published 14 February 2024

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.17

  1. 1

    Improve community falls pathways, including head-injury and fractured-neck-of-femur pathways.

    Stated by Aneurin Bevan University LHBStatus unclearThe respondent did not make the status of this action clear when they made their response on 14 February 2024.
  2. 2

    Develop a permanent acute frailty team for older and frail patients.

    Stated by Aneurin Bevan University LHBStatus unclearThe respondent did not make the status of this action clear when they made their response on 14 February 2024.
  3. 3

    Review ambulatory care pathways, including respiratory and chest-pain pathways.

    Stated by Aneurin Bevan University LHBStatus unclearThe respondent did not make the status of this action clear when they made their response on 14 February 2024.
  4. 4

    Work with WAST on a virtual ward model for frail and older people.

    Stated by Aneurin Bevan University LHBStatus unclearThe respondent did not make the status of this action clear when they made their response on 14 February 2024.
  5. 5

    Commission an inter-site transfer service comprising up to ten ACA2-crewed ambulances to support transfers into and out of GUH.

    Stated by Aneurin Bevan University LHBStated completedThe respondent said that this action was complete when they made their response on 14 February 2024.
  6. 6

    Create a Ready to Go Ward and discharge floor at Royal Gwent Hospital to coordinate discharge and transitions home.

    Stated by Aneurin Bevan University LHBStatus unclearThe respondent did not make the status of this action clear when they made their response on 14 February 2024.
  7. 7

    Create inter-specialty standards for Emergency Department and Assessment Area operations.

    Stated by Aneurin Bevan University LHBStatus unclearThe respondent did not make the status of this action clear when they made their response on 14 February 2024.
  8. 8

    Run a proactive discharge project with Monmouthshire Local Authority at Nevill Hall Hospital.

    Stated by Aneurin Bevan University LHBStatus unclearThe respondent did not make the status of this action clear when they made their response on 14 February 2024.
  9. 9

    Redesign community hospital services, including direct-access beds.

    Stated by Aneurin Bevan University LHBStatus unclearThe respondent did not make the status of this action clear when they made their response on 14 February 2024.
  10. 10

    Provide consultant presence in the Flow Centre to support senior clinical decision-making.

    Stated by Aneurin Bevan University LHBStatus unclearThe respondent did not make the status of this action clear when they made their response on 14 February 2024.
  11. 11

    Provide a single telephone number for healthcare professionals to contact alternative services, including community frailty and urgent primary care.

    Stated by Aneurin Bevan University LHBStatus unclearThe respondent did not make the status of this action clear when they made their response on 14 February 2024.
  12. 12

    Create a discharge hub at Royal Gwent Hospital jointly with social care.

    Stated by Aneurin Bevan University LHBStatus unclearThe respondent did not make the status of this action clear when they made their response on 14 February 2024.
  13. 13

    Pilot electronic triage in Emergency Department and MIU waiting rooms to improve efficiency and risk management.

    Stated by Aneurin Bevan University LHBStatus unclearThe respondent did not make the status of this action clear when they made their response on 14 February 2024.
  14. 14

    Improve internal handover processes for patients transferred from GUH to eLGH sites.

    Stated by Aneurin Bevan University LHBStatus unclearThe respondent did not make the status of this action clear when they made their response on 14 February 2024.
  15. 15

    Create a Hospital to Home service providing additional community support after discharge.

    Stated by Aneurin Bevan University LHBStatus unclearThe respondent did not make the status of this action clear when they made their response on 14 February 2024.
  16. 16

    Extend Community Resource Team support for people with complex needs at home.

    Stated by Aneurin Bevan University LHBStatus unclearThe respondent did not make the status of this action clear when they made their response on 14 February 2024.
  17. 17

    Commit with WAST to create a collaborative workstream examining alternatives to hospital conveyance.

    Stated by Aneurin Bevan University LHBStated plannedThe respondent said that this action was planned when they made their response on 14 February 2024.

Recipient positions A position is what a recipient says about a concern when they do not describe a specific action.1

  1. 1

    WAST was responsible for requesting or deploying an available ACA2 ambulance for the community response.

    Stated by Aneurin Bevan University LHBRedirects responsibilityThe respondent said that another organisation was responsible for deciding or taking action.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Improve community falls pathways, including head-injury and fractured-neck-of-femur pathways.

Verbatim wording from the response

“f. Improvements in community falls including head injury and fractured neck of femur pathways”

Source location

Response from Aneurin Bevan University Health Board
Page 3 · response
Published 14 February 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop a permanent acute frailty team for older and frail patients.

Verbatim wording from the response

“The individual goals and workstreams that have also been instrumental in the reduction in handover delays within the Health Board since February 2023 the Six Goals priorities have been streamed in to three distinct workstreams and includes:”

Source location

Response from Aneurin Bevan University Health Board
Page 3 · response
Published 14 February 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review ambulatory care pathways, including respiratory and chest-pain pathways.

Verbatim wording from the response

“e. Review of Ambulatory Care pathways including respiratory and chest pain pathways”

Source location

Response from Aneurin Bevan University Health Board
Page 3 · response
Published 14 February 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Work with WAST on a virtual ward model for frail and older people.

Verbatim wording from the response

“1. Workstream 1 – Redesigning Services for Frail and Older People”

Source location

Response from Aneurin Bevan University Health Board
Page 3 · response
Published 14 February 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Commission an inter-site transfer service comprising up to ten ACA2-crewed ambulances to support transfers into and out of GUH.

Verbatim wording from the response

“Regarding the second point, whilst the response to Mrs Blackmore was 13 hours, it was acknowledged by WAST that an ACA2 crewed ambulance could have attended to her and conveyed should one have been available to do so. An ACA2 staff member has a skill set that is below that of a Paramedic or Emergency Medical Technician but does have the ability to monitor, treat and convey patients at or within their scope of practice. The Health Board operates an Inter Site Transfer Service (ISTS) comprising a maximum of 10 ACA2 crewed ambulances at peak times. This service was commissioned from WAST specifically to support the Clinical Futures model’s required transfers in and out of the Grange University Hospital.”

Source location

Response from Aneurin Bevan University Health Board
Page 4 · response
Published 14 February 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Create a Ready to Go Ward and discharge floor at Royal Gwent Hospital to coordinate discharge and transitions home.

Verbatim wording from the response

“3. Discharge Improvement to support more timely discharge and supporting people back to their own homes thereby reducing urgent and emergency care delays”

Source location

Response from Aneurin Bevan University Health Board
Page 3 · response
Published 14 February 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Create inter-specialty standards for Emergency Department and Assessment Area operations.

Verbatim wording from the response

“2. Emergency Department/Assessment Area Focus”

Source location

Response from Aneurin Bevan University Health Board
Page 2 · response
Published 14 February 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Run a proactive discharge project with Monmouthshire Local Authority at Nevill Hall Hospital.

Verbatim wording from the response

“e. A focused project at Nevill Hall Hospital working with Monmouthshire Local Authority focused on proactive discharge arrangements to people’s own homes”

Source location

Response from Aneurin Bevan University Health Board
Page 4 · response
Published 14 February 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Redesign community hospital services, including direct-access beds.

Verbatim wording from the response

“1. Workstream 1 – Redesigning Services for Frail and Older People”

Source location

Response from Aneurin Bevan University Health Board
Page 3 · response
Published 14 February 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide consultant presence in the Flow Centre to support senior clinical decision-making.

Verbatim wording from the response

“1. Pre-Hospital / Flow Centre. Due to the unique nature of the Clinical Futures model that the Health Board manages, a Flow Centre is operated to ensure that all ambulance admissions (excepting life threatening emergencies) and admissions received from General Practitioners are screened to ensure that the patient is referred and streamed to the correct hospital and department. Further actions within this workstream include:”

Source location

Response from Aneurin Bevan University Health Board
Page 2 · response
Published 14 February 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide a single telephone number for healthcare professionals to contact alternative services, including community frailty and urgent primary care.

Verbatim wording from the response

“c. Single phone number for health care professionals to enable a smoother contact process with alternative services including community frailty and Urgent primary Care”

Source location

Response from Aneurin Bevan University Health Board
Page 3 · response
Published 14 February 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Create a discharge hub at Royal Gwent Hospital jointly with social care.

Verbatim wording from the response

“3. Discharge Improvement to support more timely discharge and supporting people back to their own homes thereby reducing urgent and emergency care delays”

Source location

Response from Aneurin Bevan University Health Board
Page 3 · response
Published 14 February 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Pilot electronic triage in Emergency Department and MIU waiting rooms to improve efficiency and risk management.

Verbatim wording from the response

“g. Pilot of an Electronic Triage system within the ED and MIU department waiting rooms to improve efficiency and risk management.”

Source location

Response from Aneurin Bevan University Health Board
Page 3 · response
Published 14 February 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Improve internal handover processes for patients transferred from GUH to eLGH sites.

Verbatim wording from the response

“3. Discharge Logistics”

Source location

Response from Aneurin Bevan University Health Board
Page 3 · response
Published 14 February 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Create a Hospital to Home service providing additional community support after discharge.

Verbatim wording from the response

“3. Discharge Improvement to support more timely discharge and supporting people back to their own homes thereby reducing urgent and emergency care delays”

Source location

Response from Aneurin Bevan University Health Board
Page 3 · response
Published 14 February 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Extend Community Resource Team support for people with complex needs at home.

Verbatim wording from the response

“1. Workstream 1 – Redesigning Services for Frail and Older People”

Source location

Response from Aneurin Bevan University Health Board
Page 3 · response
Published 14 February 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Commit with WAST to create a collaborative workstream examining alternatives to hospital conveyance.

Verbatim wording from the response

“d. WAST referral line for agreed alternative to ED pathways within the Health Board to prevent direct ED attendances Initial scoping and commitment from the Health Board and WAST to create a collaborative working workstream, specifically looking at alternatives to hospital conveyance;”

Source location

Response from Aneurin Bevan University Health Board
Page 3 · response
Published 14 February 2024

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

WAST was responsible for requesting or deploying an available ACA2 ambulance for the community response.

Verbatim wording from the response

“Regarding the second point, whilst the response to Mrs Blackmore was 13 hours, it was acknowledged by WAST that an ACA2 crewed ambulance could have attended to her and conveyed should one have been available to do so. An ACA2 staff member has a skill set that is below that of a Paramedic or Emergency Medical Technician but does have the ability to monitor, treat and convey patients at or within their scope of practice. The Health Board operates an Inter Site Transfer Service (ISTS) comprising a maximum of 10 ACA2 crewed ambulances at peak times. This service was commissioned from WAST specifically to support the Clinical Futures model’s required transfers in and out of the Grange University Hospital.”

Source location

Response from Aneurin Bevan University Health Board
Page 4 · response
Published 14 February 2024

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
2/4

Data last updated 7 September 2026