PFD report

Robert Leigh · Prevention of Future Deaths report

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Issued 25 Sep 2023•Manchester West

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
4

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
4

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised4

  1. Failure to provide planned Care Coordinator or Community Psychiatric Nurse visits
    Part of recurring concern: Failure to provide timely continuing mental health reviews and follow-upPart of recurring concern: Unreliable Community Mental Health care access and discharge processesPart of recurring concern: Unreliable psychiatric appointment provision and coordination
  2. Failure to assign Duty officer responsibility for reviewing planned appointments and arranging Community Psychiatric Nurse attendance
    Part of recurring concern: Unreliable psychiatric appointment provision and coordination
  3. Failure to appoint interim Care Coordinator or Community Psychiatric Nurse cover
    Part of recurring concern: Insufficient staffing cover for mental health services during absencesPart of recurring concern: Unreliable care-coordinator provision and cover for mental health service usersPart of recurring concern: Unreliable community care-coordinator provision and contact
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.4

  1. Action

    Update the Older Adult Community Mental Health Team Standard Operating Procedure to reflect the absence-cover arrangements.

    Stated by Greater Manchester Mental Health NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 28 November 2023.
  2. Action

    Audit the absence-cover process after three months to verify that it is embedded and being followed.

    Stated by Greater Manchester Mental Health NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 28 November 2023.
  3. Action

    Establish manager-led review and coverage arrangements for unplanned, short-term and long-term Care Coordinator absences, including prioritised visits, duty-officer follow-up and caseload reallocation.

    Stated by Greater Manchester Mental Health NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 28 November 2023.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.1

  1. Position

    Team Managers or Senior Practitioners, rather than duty officers, are responsible for reviewing appointments and determining required follow-up during Care Coordinator absences.

    Stated by Greater Manchester Mental Health NHS Foundation TrustRedirects responsibilityThe respondent said that another organisation was responsible for deciding or taking action.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to provide planned Care Coordinator or Community Psychiatric Nurse visits

Wider context from the report

“1. During the Inquest evidence was heard that: - i. During the period from the 25th of October 2022 to the 4th of January 2023 there were no visits from a Care Coordinator, or a Community Psychiatric Nurse, and all the 2-week planned visits did not take place, so that 4 or 5 visits were missed. ii. There was no appointment of an interim Care Coordinator or a Community Psychiatric Nurse to cover the 2 weekly planned appointments following the absence of YL. iii. There was no responsibility on a Duty officer to review planned appointments during the absence of a Care Coordinator and to arrange for a Community Psychiatric Nurse to attend any planned appointments. iv. There were no resilience plans in place to cover the absence of a Care Coordinator, either in relation to short term or long-term absences. ”

Is this part of a recurring concern?

Yes — Failure to provide timely continuing mental health reviews and follow-up; Unreliable Community Mental Health care access and discharge processes; Unreliable psychiatric appointment provision and coordination.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to assign Duty officer responsibility for reviewing planned appointments and arranging Community Psychiatric Nurse attendance

Wider context from the report

“1. During the Inquest evidence was heard that: - i. During the period from the 25th of October 2022 to the 4th of January 2023 there were no visits from a Care Coordinator, or a Community Psychiatric Nurse, and all the 2-week planned visits did not take place, so that 4 or 5 visits were missed. ii. There was no appointment of an interim Care Coordinator or a Community Psychiatric Nurse to cover the 2 weekly planned appointments following the absence of YL. iii. There was no responsibility on a Duty officer to review planned appointments during the absence of a Care Coordinator and to arrange for a Community Psychiatric Nurse to attend any planned appointments. iv. There were no resilience plans in place to cover the absence of a Care Coordinator, either in relation to short term or long-term absences. ”

Is this part of a recurring concern?

Yes — Unreliable psychiatric appointment provision and coordination.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to appoint interim Care Coordinator or Community Psychiatric Nurse cover

Wider context from the report

“1. During the Inquest evidence was heard that: - i. During the period from the 25th of October 2022 to the 4th of January 2023 there were no visits from a Care Coordinator, or a Community Psychiatric Nurse, and all the 2-week planned visits did not take place, so that 4 or 5 visits were missed. ii. There was no appointment of an interim Care Coordinator or a Community Psychiatric Nurse to cover the 2 weekly planned appointments following the absence of YL. iii. There was no responsibility on a Duty officer to review planned appointments during the absence of a Care Coordinator and to arrange for a Community Psychiatric Nurse to attend any planned appointments. iv. There were no resilience plans in place to cover the absence of a Care Coordinator, either in relation to short term or long-term absences. ”

Is this part of a recurring concern?

Yes — Insufficient staffing cover for mental health services during absences; Unreliable care-coordinator provision and cover for mental health service users; Unreliable community care-coordinator provision and contact.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of resilience plans for Care Coordinator absence

Wider context from the report

“1. During the Inquest evidence was heard that: - i. During the period from the 25th of October 2022 to the 4th of January 2023 there were no visits from a Care Coordinator, or a Community Psychiatric Nurse, and all the 2-week planned visits did not take place, so that 4 or 5 visits were missed. ii. There was no appointment of an interim Care Coordinator or a Community Psychiatric Nurse to cover the 2 weekly planned appointments following the absence of YL. iii. There was no responsibility on a Duty officer to review planned appointments during the absence of a Care Coordinator and to arrange for a Community Psychiatric Nurse to attend any planned appointments. iv. There were no resilience plans in place to cover the absence of a Care Coordinator, either in relation to short term or long-term absences. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Update the Older Adult Community Mental Health Team Standard Operating Procedure to reflect the absence-cover arrangements.

Verbatim wording from the response

“The Service Manager will ensure that the Older Adult Community Mental Health Team Standard Operating Procedure is updated to reflect these changes by the end November 2023. The Operational Manager will undertake an audit in three months’ time to ensure the process outlined in this response is embedded and being adhered to.”

Source location

Response from Greater Manchester Mental Health NHS Foundation Trust
Page 3 · response
Published 28 November 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Audit the absence-cover process after three months to verify that it is embedded and being followed.

Verbatim wording from the response

“The Service Manager will ensure that the Older Adult Community Mental Health Team Standard Operating Procedure is updated to reflect these changes by the end November 2023. The Operational Manager will undertake an audit in three months’ time to ensure the process outlined in this response is embedded and being adhered to.”

Source location

Response from Greater Manchester Mental Health NHS Foundation Trust
Page 3 · response
Published 28 November 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Establish manager-led review and coverage arrangements for unplanned, short-term and long-term Care Coordinator absences, including prioritised visits, duty-officer follow-up and caseload reallocation.

Verbatim wording from the response

“For unplanned absences such as sickness, it is expected that the Care Coordinator, at the point of contacting the Team Manager or Senior Practitioner to advise of their absence, will provide a detailed handover of any work that is required to be covered.”

Source location

Response from Greater Manchester Mental Health NHS Foundation Trust
Page 2 · response
Published 28 November 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement a Care Coordinator handover sheet for planned absences, identifying required follow-up and accountable staff.

Verbatim wording from the response

“Following Mr Leigh’s inquest, the team has now implemented a handover sheet, which is completed by the Care Coordinator prior to any planned absence, such as annual leave or a planned medical intervention. This ensures the Care Coordinator has considered any follow up for service users that is required during their period of absence and identifies who will carry out any planned interventions such as administration of depot medications, undertaking face to face visits, and making telephone contacts. If specific follow up is not required during the period of planned absence, the service user, and their families or carers will be provided with the contact details for the team, should they require additional support. The Team Manager or Senior Practitioner have oversight and hold responsibility to ensure any actions required are undertaken by the team.”

Source location

Response from Greater Manchester Mental Health NHS Foundation Trust
Page 2 · response
Published 28 November 2023

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Team Managers or Senior Practitioners, rather than duty officers, are responsible for reviewing appointments and determining required follow-up during Care Coordinator absences.

Verbatim wording from the response

“As noted above, it is the Team Manager’s or Senior Practitioner responsibility to review alongside the Care Coordinator when reporting their absence, where possible, and collaboratively agreeing the course of action required. The duty officer will then, at the request of the Team Manager or Senior Practitioner, contact the service user, either by telephone or a face-to-face visit, as clinically indicated.”

Source location

Response from Greater Manchester Mental Health NHS Foundation Trust
Page 2 · response
Published 28 November 2023

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026