PFD report

Eileen Brindley · Prevention of Future Deaths report

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Issued 24 Sep 2020•Black Country

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

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Concerns
5

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
14

Described in responses

Recipients and published responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised5

  1. Failure to conduct a consultation before issuing prescriptions
  2. Failure to avoid prescribing penicillin type antibiotics despite recorded adverse reactions
    Part of recurring concern: Unsafe medication prescribing
  3. Insufficient highlighting of adverse medical history entries
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.8

  1. Action

    Complete educational updates on prescription errors, prescribing, remote consultations, allergy and anaphylaxis, and pandemic-related change.

    Stated by Tettenhall Medical PracticeStated completedThe respondent said that this action was complete when they made their response on 7 January 2021.
  2. Action

    Review and update the allergy-recording policy to require consistent coding, visible allergy status, reaction severity and reaction descriptions, then provide it to staff.

    Stated by Tettenhall Medical PracticeStated completedThe respondent said that this action was complete when they made their response on 7 January 2021.
  3. Action

    Require clinicians to check documented allergies in the clinical record summary before prescribing.

    Stated by Tettenhall Medical PracticeStated completedThe respondent said that this action was complete when they made their response on 7 January 2021.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to conduct a consultation before issuing prescriptions

Wider context from the report

“1) That a prescription was issued for a penicillin type antibiotic on 21/8/20 despite an entry in the medical records of the deceased highlighting a previous adverse reaction to Flucloxacillin; 2) There was no evidence that the prescribing clinician had noted the adverse reaction entry and/or there was no explanation why the medication had been prescribed even if that entry had been noted; 3) The prescription was issued with any consultation either in person or over the telephone; 4) That entries into medical records are not sufficiently highlighted to any clinician who is unfamiliar with the previous medical history of the deceased; ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to avoid prescribing penicillin type antibiotics despite recorded adverse reactions

Wider context from the report

“1) That a prescription was issued for a penicillin type antibiotic on 21/8/20 despite an entry in the medical records of the deceased highlighting a previous adverse reaction to Flucloxacillin; 2) There was no evidence that the prescribing clinician had noted the adverse reaction entry and/or there was no explanation why the medication had been prescribed even if that entry had been noted; 3) The prescription was issued with any consultation either in person or over the telephone; 4) That entries into medical records are not sufficiently highlighted to any clinician who is unfamiliar with the previous medical history of the deceased; ”

Is this part of a recurring concern?

Yes — Unsafe medication prescribing.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Insufficient highlighting of adverse medical history entries

Wider context from the report

“1) That a prescription was issued for a penicillin type antibiotic on 21/8/20 despite an entry in the medical records of the deceased highlighting a previous adverse reaction to Flucloxacillin; 2) There was no evidence that the prescribing clinician had noted the adverse reaction entry and/or there was no explanation why the medication had been prescribed even if that entry had been noted; 3) The prescription was issued with any consultation either in person or over the telephone; 4) That entries into medical records are not sufficiently highlighted to any clinician who is unfamiliar with the previous medical history of the deceased; ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to note recorded adverse reactions before prescribing

Wider context from the report

“1) That a prescription was issued for a penicillin type antibiotic on 21/8/20 despite an entry in the medical records of the deceased highlighting a previous adverse reaction to Flucloxacillin; 2) There was no evidence that the prescribing clinician had noted the adverse reaction entry and/or there was no explanation why the medication had been prescribed even if that entry had been noted; 3) The prescription was issued with any consultation either in person or over the telephone; 4) That entries into medical records are not sufficiently highlighted to any clinician who is unfamiliar with the previous medical history of the deceased; ”

Is this part of a recurring concern?

Yes — Unsafe medication prescribing.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to explain prescribing decisions despite recorded adverse reactions

Wider context from the report

“1) That a prescription was issued for a penicillin type antibiotic on 21/8/20 despite an entry in the medical records of the deceased highlighting a previous adverse reaction to Flucloxacillin; 2) There was no evidence that the prescribing clinician had noted the adverse reaction entry and/or there was no explanation why the medication had been prescribed even if that entry had been noted; 3) The prescription was issued with any consultation either in person or over the telephone; 4) That entries into medical records are not sufficiently highlighted to any clinician who is unfamiliar with the previous medical history of the deceased; ”

Is this part of a recurring concern?

Yes — Unsafe medication prescribing.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Complete educational updates on prescription errors, prescribing, remote consultations, allergy and anaphylaxis, and pandemic-related change.

Verbatim wording from the response

“11) ████████ has completed various educational updates including a MIMS course on avoiding prescription errors, RCGP course on prescribing, MDU course on remote consultation skills, MIMS course on allergy and anaphylaxis and BMJ course on tips for coping with change during a pandemic.”

Source location

2020-0291-Response-from-Tettenhall-Medical-Practice_Redacted-1
Page 3 · response
Published 7 January 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review and update the allergy-recording policy to require consistent coding, visible allergy status, reaction severity and reaction descriptions, then provide it to staff.

Verbatim wording from the response

“4) We have reviewed how allergies are recorded in the medical records. Our discussions focused on the issues generated by this case but included a broader review of coding of all allergies. Following those discussions we have updated our policy ‘Recording Allergies in Patient Records’ and this has been provided to all staff in hard copy and is accessible on a shared computer drive. The key points are:”

Source location

2020-0291-Response-from-Tettenhall-Medical-Practice_Redacted-1
Page 2 · response
Published 7 January 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Require clinicians to check documented allergies in the clinical record summary before prescribing.

Verbatim wording from the response

“8) All clinicians have been reminded to specifically check allergies documented in the clinical record summary before prescribing for any patient.”

Source location

2020-0291-Response-from-Tettenhall-Medical-Practice_Redacted-1
Page 3 · response
Published 7 January 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Make a face-to-face or remote consultation mandatory before prescribing medication, involving the patient or an appropriate carer or healthcare professional.

Verbatim wording from the response

“7) It is now mandatory to ensure a face to face or remote consultation has taken place before prescribing any medication, ideally with the patient themselves but where this is not possible then with their carer or another healthcare professional involved in their care.”

Source location

2020-0291-Response-from-Tettenhall-Medical-Practice_Redacted-1
Page 3 · response
Published 7 January 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Instruct clinicians not to prescribe medication carrying an electronic allergy alert.

Verbatim wording from the response

“9) Clinicians have been instructed never to prescribe any medication which has an electronic alert indicating the patient has an allergy.”

Source location

2020-0291-Response-from-Tettenhall-Medical-Practice_Redacted-1
Page 3 · response
Published 7 January 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Remind clinicians to make clear and detailed patient-record notes.

Verbatim wording from the response

“13) Reminder has been made to all clinicians always to make clear and detailed notes in the patient records.”

Source location

2020-0291-Response-from-Tettenhall-Medical-Practice_Redacted-1
Page 3 · response
Published 7 January 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Audit all electronically recorded allergic reactions and add available details distinguishing allergy or side effect, timing, severity and symptoms.

Verbatim wording from the response

“6) The practice is carrying out an extensive audit of all allergic reactions recorded on the electronic record system. This audit is being conducted by one of the administration team with oversight from the Practice Manager. All allergies and side effects are recorded as an ‘adverse reaction’ as this is the only alert code available. However this audit is conducting a review to make sure that wherever possible additional notes are made giving a wider description including, where known, whether the reaction is allergy/side effect, new/historical, mild/severe and symptoms of the reaction such as a rash or breathing difficulties.”

Source location

2020-0291-Response-from-Tettenhall-Medical-Practice_Redacted-1
Page 3 · response
Published 7 January 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Instruct clinicians and administrative staff to code prescription alerts accurately.

Verbatim wording from the response

“10) All clinicians and administrative staff have been instructed to accurately code any prescription alerts.”

Source location

2020-0291-Response-from-Tettenhall-Medical-Practice_Redacted-1
Page 3 · response
Published 7 January 2021

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.6

  1. 1

    Conduct a significant event analysis of the patient’s care and discuss resulting learning with practice partners, managers and nurses.

    Stated by Tettenhall Medical PracticeStated completedThe respondent said that this action was complete when they made their response on 7 January 2021.
  2. 2

    Review medical literature concerning penicillin allergies and penicillin-induced anaphylaxis.

    Stated by Tettenhall Medical PracticeStated completedThe respondent said that this action was complete when they made their response on 7 January 2021.
  3. 3

    Request that EMIS investigate introducing the date of the previous allergic reaction into prescription alert information.

    Stated by Tettenhall Medical PracticeStated completedThe respondent said that this action was complete when they made their response on 7 January 2021.
  4. 4

    Disseminate significant-event learning to all non-clinical staff to support practice changes and prevent recurrence.

    Stated by Tettenhall Medical PracticeStated completedThe respondent said that this action was complete when they made their response on 7 January 2021.
  5. 5

    Update the remote-consultation policy to require a second patient call at least half an hour after an unanswered first call, with voicemail left after each attempt.

    Stated by Tettenhall Medical PracticeStated completedThe respondent said that this action was complete when they made their response on 7 January 2021.
  6. 6

    Refresh clinicians’ knowledge that allergies may develop at any age and can cause drug-induced anaphylaxis.

    Stated by Tettenhall Medical PracticeStated completedThe respondent said that this action was complete when they made their response on 7 January 2021.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Conduct a significant event analysis of the patient’s care and discuss resulting learning with practice partners, managers and nurses.

Verbatim wording from the response

“1) On the 6 October 2020 the practice held a significant event analysis. All partners, managers and nurses were present and the details of Mrs Brindley’s care were presented and learning outcomes discussed at length.”

Source location

2020-0291-Response-from-Tettenhall-Medical-Practice_Redacted-1
Page 1 · response
Published 7 January 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review medical literature concerning penicillin allergies and penicillin-induced anaphylaxis.

Verbatim wording from the response

“14) ████████ has reviewed various medical journal articles around the subjects of penicillin allergies and anaphylaxis from penicillin.”

Source location

2020-0291-Response-from-Tettenhall-Medical-Practice_Redacted-1
Page 3 · response
Published 7 January 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Request that EMIS investigate introducing the date of the previous allergic reaction into prescription alert information.

Verbatim wording from the response

“e) We identified that the date of the allergic reaction generating the alert code does not show up when renewing a previous prescription. This issue has been highlighted and EMIS has been asked to look into the possibility of introducing this function in the alert system. Enabling this facility would allow a clinician to be better informed about the date of the previous allergic reaction before issuing a prescription.”

Source location

2020-0291-Response-from-Tettenhall-Medical-Practice_Redacted-1
Page 2 · response
Published 7 January 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Disseminate significant-event learning to all non-clinical staff to support practice changes and prevent recurrence.

Verbatim wording from the response

“2) A practice meeting was then held on 7 October with all non-clinical staff present. The conclusions of the SEA were disseminated to ensure that we all learn from the sad outcome in this case and implement changes to ensure there is no risk of repetition.”

Source location

2020-0291-Response-from-Tettenhall-Medical-Practice_Redacted-1
Page 2 · response
Published 7 January 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Update the remote-consultation policy to require a second patient call at least half an hour after an unanswered first call, with voicemail left after each attempt.

Verbatim wording from the response

“5) We have also updated our policy on remote consultations. Previously the policy indicated that if a request is made to return a patient’s telephone call then a call should be made and, if there is no response, a voicemail left but it was then up to the patient / carer to return that call. The salient change is that the clinician or”

Source location

2020-0291-Response-from-Tettenhall-Medical-Practice_Redacted-1
Page 2 · response
Published 7 January 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Refresh clinicians’ knowledge that allergies may develop at any age and can cause drug-induced anaphylaxis.

Verbatim wording from the response

“12) All clinicians have refreshed their knowledge that allergies can develop at any age and patients can suffer with anaphylaxis from drugs to which they are allergic.”

Source location

2020-0291-Response-from-Tettenhall-Medical-Practice_Redacted-1
Page 3 · response
Published 7 January 2021

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026