PFD report

Peter James Michael Unsworth · Prevention of Future Deaths report

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Issued 1 Dec 2020•Surrey

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
2

Raised in this report

Recipients
5

Named on the report

Responses found
6

Of 5 recipients

Stated actions
15

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised2

  1. Failure to document received specialist advice and confirm understanding
    Part of recurring concern: Unreliable recording and confirmation of specialist clinical advice
  2. Failure to confirm and record specialist advice
    Part of recurring concern: Unreliable recording and confirmation of specialist clinical advice
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.9

  1. Action

    Maintain guidance requiring accurate records, detailed follow-up notes, discharge summaries, and prompt sharing of relevant postoperative information.

    Stated by Royal College of Surgeons of EnglandStated completedThe respondent said that this action was complete when they made their response on 4 January 2021.
  2. Action

    Endorse and support the Professional Record Standards Body’s standards for the structure and content of health and care records.

    Stated by Royal College of Surgeons of EnglandStated completedThe respondent said that this action was complete when they made their response on 4 January 2021.
  3. Action

    Highlight the absence of standards verifying verbally provided clinical advice accuracy to the Professional Record Standards Board.

    Stated by Royal College of PhysiciansStated completedThe respondent said that this action was complete when they made their response on 4 January 2021.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.3

  1. Position

    Specific advice to physicians on recording and verifying clinical advice falls outside the organisation’s role and is covered by GMC guidance.

    Stated by Royal College of PhysiciansOutside remitThe respondent said that this matter was outside its role or authority.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to document received specialist advice and confirm understanding

Wider context from the report

“The evidence showed that: 1. The advice provided by the Consultant Haematologist related to a very complex medical situation. It was not recorded in writing. The Consultant Orthopaedic surgeon did not record it in the patient’s records nor email his understanding of the advice to the Consultant Haematologist for confirmation of what he understood the advice to be. 2. The Consultant Haematologist did not confirm her advice in writing or make any record of the advice given. 3. As a consequence, there may have been a misunderstanding of the basis on which the advice was sought and/or given, and of the import of the advice. ”

Is this part of a recurring concern?

Yes — Unreliable recording and confirmation of specialist clinical advice.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to confirm and record specialist advice

Wider context from the report

“The evidence showed that: 1. The advice provided by the Consultant Haematologist related to a very complex medical situation. It was not recorded in writing. The Consultant Orthopaedic surgeon did not record it in the patient’s records nor email his understanding of the advice to the Consultant Haematologist for confirmation of what he understood the advice to be. 2. The Consultant Haematologist did not confirm her advice in writing or make any record of the advice given. 3. As a consequence, there may have been a misunderstanding of the basis on which the advice was sought and/or given, and of the import of the advice. ”

Is this part of a recurring concern?

Yes — Unreliable recording and confirmation of specialist clinical advice.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Maintain guidance requiring accurate records, detailed follow-up notes, discharge summaries, and prompt sharing of relevant postoperative information.

Verbatim wording from the response

“The Royal College of Surgeons (England) is clear that information sharing is an essential part of the provision of safe and effective care. The need for effective and appropriate information sharing is a key part of our core guidance document for surgeons, Good Surgical Practice, and underpins our series of associated resources, and specifically our Good Practice Guides.”

Source location

Response-from-RCS-England-2020-0267-Redacted
Page 1 · response
Published 4 January 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Endorse and support the Professional Record Standards Body’s standards for the structure and content of health and care records.

Verbatim wording from the response

“The RCS also has engaged with the development of – and endorses – the detailed advice published by the Professional Record Standards Body and specifically their Standards for the Structure and Content of Health and Care Records.”

Source location

Response-from-RCS-England-2020-0267-Redacted
Page 2 · response
Published 4 January 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Highlight the absence of standards verifying verbally provided clinical advice accuracy to the Professional Record Standards Board.

Verbatim wording from the response

“As members of the Professional Record Standards Board (PRSB) we advise on elements of record standards. Following a review with PRSB the recording of advice is covered by GMC guidance, however standards to confirm the accuracy of that advice if it is given verbally is not currently covered in any standard. We have highlighted this as a member of PRSB. In response to learning from the CoViD 19 pandemic and the increase in the use of remote advice have proposed that standards are developed with respect to what elements of remote advice should be documented to ensure effectiveness and prevent harm. Where electronic records exist then this becomes much easier to implement as it is visible to both parties. We continue to advocate for the introduction of integrated electronic record systems within the NHS to enable this.”

Source location

2020-0267-Response-from-Royal-College-of-Physicians-Redacted
Page 1 · response
Published 4 January 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Propose developing standards specifying which elements of remote clinical advice should be documented to ensure effectiveness and prevent harm.

Verbatim wording from the response

“As members of the Professional Record Standards Board (PRSB) we advise on elements of record standards. Following a review with PRSB the recording of advice is covered by GMC guidance, however standards to confirm the accuracy of that advice if it is given verbally is not currently covered in any standard. We have highlighted this as a member of PRSB. In response to learning from the CoViD 19 pandemic and the increase in the use of remote advice have proposed that standards are developed with respect to what elements of remote advice should be documented to ensure effectiveness and prevent harm. Where electronic records exist then this becomes much easier to implement as it is visible to both parties. We continue to advocate for the introduction of integrated electronic record systems within the NHS to enable this.”

Source location

2020-0267-Response-from-Royal-College-of-Physicians-Redacted
Page 1 · response
Published 4 January 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Continue advocating for integrated electronic record systems within the NHS to support safer recording and verification of clinical advice.

Verbatim wording from the response

“As members of the Professional Record Standards Board (PRSB) we advise on elements of record standards. Following a review with PRSB the recording of advice is covered by GMC guidance, however standards to confirm the accuracy of that advice if it is given verbally is not currently covered in any standard. We have highlighted this as a member of PRSB. In response to learning from the CoViD 19 pandemic and the increase in the use of remote advice have proposed that standards are developed with respect to what elements of remote advice should be documented to ensure effectiveness and prevent harm. Where electronic records exist then this becomes much easier to implement as it is visible to both parties. We continue to advocate for the introduction of integrated electronic record systems within the NHS to enable this.”

Source location

2020-0267-Response-from-Royal-College-of-Physicians-Redacted
Page 1 · response
Published 4 January 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Introduce Electronic Patient Records to strengthen real-time documentation of specialist advice.

Verbatim wording from the response

“Going forward the documenting of specialist advice will be further strengthened by the introduction of Electronic Patient Records which will allow clinicians to input information into health records in real time. It is anticipated that this system will go live in December 2021.”

Source location

2020-0267-Response-from-Ashford-and-St.-Peters-Hospitals-REDACTED
Page 1 · response
Published 4 January 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Embed documentation of specialist advice in the Junior Doctors’ curriculum.

Verbatim wording from the response

“As an organisation, the documentation of specialist advice had been embedded in the curriculum for Junior Doctors and is emphasised at regular Trust events. The Trust takes the Situation, Background, Assessment, Recommendation (SBAR) approach to communication which is a structured framework for communication that enables information to be transferred accurately between individuals. In addition, Human Factors training events are held regularly as part of the postgraduate education programme. These events focus on improving documentation and communication between team members.”

Source location

2020-0267-Response-from-Ashford-and-St.-Peters-Hospitals-REDACTED
Page 1 · response
Published 4 January 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Reinforce contemporaneous documentation of verbal clinical advice in patient records.

Verbatim wording from the response

“For your second concern, the Trust has reiterated to all staff and clinicians the need to document verbal advice or information contemporaneously within the patient’s notes in line with GMC Good Medical Practice 19, 21 and continues to audit medical records to monitor this and other aspects of record keeping to reinforce good practice. As an organisation, the documentation of specialist advice had been embedded in the curriculum for Junior Doctors and is emphasised at regular Trust events.”

Source location

2020-0267-Response-from-NHS-England-and-NHS-Improvement-Redacted
Page 2 · response
Published 4 January 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Introduce electronic patient records to enable real-time documentation of specialist advice.

Verbatim wording from the response

“Going forward the documenting of specialist advice will be further strengthened by the introduction of Electronic Patient Records which will allow clinicians to input information into health records in real time. It is anticipated that this system will go live within the Trust in December 2021.”

Source location

2020-0267-Response-from-NHS-England-and-NHS-Improvement-Redacted
Page 2 · response
Published 4 January 2021

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Specific advice to physicians on recording and verifying clinical advice falls outside the organisation’s role and is covered by GMC guidance.

Verbatim wording from the response

“The matter of concern in your notice is of the recording and verifying of clinical advice given between clinicians. Whilst the Royal College of Physicians does not give specific advice to Physicians on this matter this is covered under GMC Good Medical Practice Duties of a Doctor which states Clinical records should include: the decisions made and actions agreed, and who is making the decisions and agreeing the actions.”

Source location

2020-0267-Response-from-Royal-College-of-Physicians-Redacted
Page 1 · response
Published 4 January 2021

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Responsibility for recording telephone advice was considered to rest with the recipient, not the doctor providing the advice.

Verbatim wording from the response

“Furthermore, the information we received indicated that it would normally be for the recipient of the advice to record it in the medical notes, and where a doctor is giving advice over the phone, the person giving the advice would not always be expected to record it.”

Source location

2020-0267-Further-response-from-GMC-Redacted
Page 2 · response
Published 4 January 2021

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The completed hospital Significant Incident investigation was considered to have addressed the issues, so no further regulatory action was required.

Verbatim wording from the response

“Taking this information into consider, it appears that the responsibility of ensuring a written record was made, did not lie with Dr ████████. We can see that there has been a full SI investigation which has addressed these issues, as such we don’t consider any further action is required by the GMC regarding Dr ████████.””

Source location

2020-0267-Further-response-from-GMC-Redacted
Page 2 · response
Published 4 January 2021

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.6

  1. 1

    Undertake wider communication and awareness-raising supporting the standards and good-practice guidance review and development.

    Stated by Royal College of Surgeons of EnglandStated plannedThe respondent said that this action was planned when they made their response on 4 January 2021.
  2. 2

    Provide guidance on supported decision-making through the Consent: Supported Decision Making Good Practice Guide.

    Stated by Royal College of Surgeons of EnglandStated completedThe respondent said that this action was complete when they made their response on 4 January 2021.
  3. 3

    Provide guidance on multidisciplinary working and surgical leadership through The High Performing Surgical Team and Surgical Leadership guidance.

    Stated by Royal College of Surgeons of EnglandStated completedThe respondent said that this action was complete when they made their response on 4 January 2021.
  4. 4

    Consider the reported concerns within the 2021 programme of standards and good-practice guidance review and development.

    Stated by Royal College of Surgeons of EnglandStated plannedThe respondent said that this action was planned when they made their response on 4 January 2021.
  5. 5

    Set up a short-life working group with haematology colleagues to assess whether relevant guidance can be produced for managing complex cases.

    Stated by British Orthopaedic AssociationStated plannedThe respondent said that this action was planned when they made their response on 4 January 2021.
  6. 6

    Consider the information provided and determine whether further action is required through Outreach or fitness to practise processes.

    Stated by General Medical CouncilStated plannedThe respondent said that this action was planned when they made their response on 4 January 2021.

Recipient positions A position is what a recipient says about a concern when they do not describe a specific action.1

  1. 1

    It was considered unlikely that the doctor advised reducing the dose, because doing so would conflict with established management principles and normal practice.

    Stated by General Medical CouncilDisputes the concernThe respondent disagreed with part of the concern or the basis for it.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Undertake wider communication and awareness-raising supporting the standards and good-practice guidance review and development.

Verbatim wording from the response

“We would also nevertheless reassure you that we will continue to consider the circumstances you describe in your report, and specifically the matters of concern you identify in your desire that actions are taken to prevent future deaths. Specifically, we will ensure that we consider this in detail within our programme of standards and good practice guidance review and development for 2021, and throughout our supporting wider communication and awareness raising around this activity as part of our continuing efforts to ensure all patients receive the highest standards of surgical care.”

Source location

Response-from-RCS-England-2020-0267-Redacted
Page 2 · response
Published 4 January 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide guidance on supported decision-making through the Consent: Supported Decision Making Good Practice Guide.

Verbatim wording from the response

“More widely in the area of supported decision making with patients we provide detailed advice and guidance to surgeons and patients through our Consent: Supported Decision Making Good Practice Guide, and in the area of working with colleagues we provide extensive good practice guidance through The High Performing Surgical Team and Surgical Leadership: a guide to best practice.”

Source location

Response-from-RCS-England-2020-0267-Redacted
Page 2 · response
Published 4 January 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide guidance on multidisciplinary working and surgical leadership through The High Performing Surgical Team and Surgical Leadership guidance.

Verbatim wording from the response

“More widely in the area of supported decision making with patients we provide detailed advice and guidance to surgeons and patients through our Consent: Supported Decision Making Good Practice Guide, and in the area of working with colleagues we provide extensive good practice guidance through The High Performing Surgical Team and Surgical Leadership: a guide to best practice.”

Source location

Response-from-RCS-England-2020-0267-Redacted
Page 2 · response
Published 4 January 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Consider the reported concerns within the 2021 programme of standards and good-practice guidance review and development.

Verbatim wording from the response

“We would also nevertheless reassure you that we will continue to consider the circumstances you describe in your report, and specifically the matters of concern you identify in your desire that actions are taken to prevent future deaths. Specifically, we will ensure that we consider this in detail within our programme of standards and good practice guidance review and development for 2021, and throughout our supporting wider communication and awareness raising around this activity as part of our continuing efforts to ensure all patients receive the highest standards of surgical care.”

Source location

Response-from-RCS-England-2020-0267-Redacted
Page 2 · response
Published 4 January 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Set up a short-life working group with haematology colleagues to assess whether relevant guidance can be produced for managing complex cases.

Verbatim wording from the response

“The BOA will be taking this further. We produce BOAST documents (British Orthopaedic Association Standards) and will be setting up a short life working group involving haematology colleagues to see if it would be possible to produce relevant guidance on the management of such cases in the future.”

Source location

2020-0267-Response-from-British-Orthopaedic-Association-Redacted
Page 1 · response
Published 4 January 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Consider the information provided and determine whether further action is required through Outreach or fitness to practise processes.

Verbatim wording from the response

“We will consider the information you have provided and determine whether any further action is required either through our Outreach or fitness to practise process.”

Source location

2020-0267-Response-from-GMC-Redacted
Page 1 · response
Published 4 January 2021

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

It was considered unlikely that the doctor advised reducing the dose, because doing so would conflict with established management principles and normal practice.

Verbatim wording from the response

“We have reviewed a copy of the hospital’s Significant Incident report which explains that it is unlikely that Dr ████████ would have advised that a reduction in dose was appropriate, as it would not be her normal practice in this scenario as it would be contrary to established management principles.”

Source location

2020-0267-Further-response-from-GMC-Redacted
Page 2 · response
Published 4 January 2021

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
6/5

Data last updated 7 September 2026