PFD report

Michael Bingham · Prevention of Future Deaths report

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Issued 31 Jul 2017•Manchester South

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
4

Raised in this report

Recipients
3

Named on the report

Responses found
1

Of 3 recipients

Stated actions
13

Described in responses

Source document

Full report text

This is the full text from the original published report.

Open published report

Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised4

  1. Lack of clarity and consistency in head and neck injury guidelines for considering CT scans in older people with dementia or cognitive impairment
  2. Lack of consistent regulatory or guidance requirements for assessing fall risks from emergency door release panels
  3. Failure to provide alarms indicating when internal secure doors become insecure across the service
    Part of recurring concern: Unreliable security alarms for detecting insecure exits and access
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.7

  1. Action

    Install screech alarms or key-box panels on internal emergency doors and link them to nurse emergency call systems at Hilltop Court.

    Stated by Harbour Healthcare Ltd.Stated completedThe respondent said that this action was complete when they made their response on 3 December 2017.
  2. Action

    Review Regulation 28 lessons in regional regulatory-risk meetings and explore how to better inform inspectors about risks identified by the incident.

    Stated by Care Quality CommissionStated plannedThe respondent said that this action was planned when they made their response on 3 December 2017.
  3. Action

    Undertake further inspections to verify internal-door alarms or key-box panels at Hilltop Court and screech-alarm installation across Harbour Healthcare locations.

    Stated by Care Quality CommissionStated plannedThe respondent said that this action was planned when they made their response on 3 December 2017.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.4

  1. Position

    Specific legislative change was not considered a priority because the issue was technical and lacked multiple similar incidents.

    Stated by Care Quality CommissionNo action considered necessaryThe respondent said that no further action was needed.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of clarity and consistency in head and neck injury guidelines for considering CT scans in older people with dementia or cognitive impairment

Wider context from the report

“I am concerned that the current Guidelines for Head/neck injuries (as amended) may continue to provide a lack of clarity as to when CT scans should be considered in those over 65 and with dementia or other cognitive impairment. The word ‘confusion’ remains under the general guidance (bullet point 5) but has been changed to ‘dementia’ under the guidance for those who are already being subject to a head scan. I ask that you consider reviewing your guidelines to ensure clarity and consistency of their clinical application. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of consistent regulatory or guidance requirements for assessing fall risks from emergency door release panels

Wider context from the report

“I accept that on the present Regulations it is for the Registered Person to make a risk assessment in relation to internal secure doors and the safety and security that they provide to service users. However, I ask you to review, in light of the evidence I have received in the course of this investigation whether there should be a further issue of regulations or guidance to ensure a consistent approach in respect of the assessment of any safety risk due to falls posed by the use of an emergency door release panel. I also ask you to review your inspection procedures in respect of a Registered Person’s compliance with the Regulations in respect of the safety and security of internal secure doors. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to provide alarms indicating when internal secure doors become insecure across the service

Wider context from the report

“It was accepted by you during the inquest that there was a ‘blind spot’ in the risk assessment of the internal secure doors, in that you were not required by any regulatory body to have an alarm to alert staff when secure doors became insecure by virtue of the use of the green emergency door release or otherwise. I accept that you have now implemented an alarm system in Hilltop Court Care home that will indicate when the internal doors become insecure and have fitted auditory alarms in relation to the external doors. You indicated that you are in the process of implementing similar systems in the other care homes owned by Harbour Healthcare. I am concerned that without the implementation of these alarms across your service provision there would continue to be circumstances that create a risk of other deaths. I would be grateful for an indication of when you expect this implementation to be completed by way of response. ”

Is this part of a recurring concern?

Yes — Unreliable security alarms for detecting insecure exits and access.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Inadequate inspection procedures for Registered Persons’ compliance with internal secure door safety and security requirements

Wider context from the report

“I accept that on the present Regulations it is for the Registered Person to make a risk assessment in relation to internal secure doors and the safety and security that they provide to service users. However, I ask you to review, in light of the evidence I have received in the course of this investigation whether there should be a further issue of regulations or guidance to ensure a consistent approach in respect of the assessment of any safety risk due to falls posed by the use of an emergency door release panel. I also ask you to review your inspection procedures in respect of a Registered Person’s compliance with the Regulations in respect of the safety and security of internal secure doors. ”

Is this part of a recurring concern?

Yes — Failure to provide effective regulatory oversight of providers serving vulnerable people.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Install screech alarms or key-box panels on internal emergency doors and link them to nurse emergency call systems at Hilltop Court.

Verbatim wording from the response

“I can confirm, as you indicated in your report, that the work to the internal doors at Hilltop Court have been completed, and that either screech alarms or key box panels have been installed. These mechanisms are also linked to the internal nurse emergency call system so the staff will be alerted should one of the internal doors be opened via the emergency release mechanism.”

Source location

2017-0322-Responses
Page 1 · response
Published 3 December 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review Regulation 28 lessons in regional regulatory-risk meetings and explore how to better inform inspectors about risks identified by the incident.

Verbatim wording from the response

“However, we do recognise that there are lessons to be learnt from this sad death. We always consider and learn from Regulation 28 reports and their recommendations in our Regional Regulatory Risk Meetings. Within that forum we will explore how we can better inform our inspectors about the risks and issues identified as a result of this incident, and discuss how best to do so in our internal Continuous Improvement, Quality and Evaluation Group. We will also consider whether associated changes are needed when we begin planned work on the next iteration of our assessment framework, which is due to commence later this year. We will also explore how they can inform a planned checklist for use by inspectors when inspecting the safety of care homes premises.”

Source location

2017-0322-Responses
Page 7 · response
Published 3 December 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Undertake further inspections to verify internal-door alarms or key-box panels at Hilltop Court and screech-alarm installation across Harbour Healthcare locations.

Verbatim wording from the response

“The registered provider Harbour Healthcare has copied CQC into correspondence sent to yourself confirming the action they have taken following the death of Mr Bingham and the additional action they have taken in response to your Regulation 28 Report.”

Source location

2017-0322-Responses
Page 9 · response
Published 3 December 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Discuss internally how lessons from the incident should inform inspection practice and consider associated changes for the next assessment-framework iteration.

Verbatim wording from the response

“However, we do recognise that there are lessons to be learnt from this sad death. We always consider and learn from Regulation 28 reports and their recommendations in our Regional Regulatory Risk Meetings. Within that forum we will explore how we can better inform our inspectors about the risks and issues identified as a result of this incident, and discuss how best to do so in our internal Continuous Improvement, Quality and Evaluation Group. We will also consider whether associated changes are needed when we begin planned work on the next iteration of our assessment framework, which is due to commence later this year. We will also explore how they can inform a planned checklist for use by inspectors when inspecting the safety of care homes premises.”

Source location

2017-0322-Responses
Page 7 · response
Published 3 December 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Further amend the head-and-neck injury guideline to clarify when CT scans should be considered for older patients with dementia or cognitive impairment.

Verbatim wording from the response

“As per your regulation 28 report to prevent future deaths I will comment on the one topic which was raised for this Trust. You raised your concern that the Guidelines for Head / Neck injuries that had been amended following this incident may continue to provide a lack of clarity as to when CT scans should be considered in those aged over 65 years and with dementia or other cognitive impairment. The word ‘confusion’ remained under the general guidance but had been changed to ‘dementia’ under the guidance for those who are already being subject to a head scan.”

Source location

2017-0322-Responses
Page 11 · response
Published 3 December 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Complete screech-alarm installation across other care homes, with Bentley Manor Nursing Home scheduled for completion by 31 August 2017.

Verbatim wording from the response

“I can confirm that the work to fit screech alarms to all internal emergency exit doors has been completed in all of Harbour Healthcare’s other care homes with the exception of Bentley Manor Nursing Home in Crewe, which will be completed by August 31st 2017.”

Source location

2017-0322-Responses
Page 1 · response
Published 3 December 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Explore how incident lessons can inform a planned premises-safety checklist for care-home inspectors.

Verbatim wording from the response

“However, we do recognise that there are lessons to be learnt from this sad death. We always consider and learn from Regulation 28 reports and their recommendations in our Regional Regulatory Risk Meetings. Within that forum we will explore how we can better inform our inspectors about the risks and issues identified as a result of this incident, and discuss how best to do so in our internal Continuous Improvement, Quality and Evaluation Group. We will also consider whether associated changes are needed when we begin planned work on the next iteration of our assessment framework, which is due to commence later this year. We will also explore how they can inform a planned checklist for use by inspectors when inspecting the safety of care homes premises.”

Source location

2017-0322-Responses
Page 7 · response
Published 3 December 2017

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Specific legislative change was not considered a priority because the issue was technical and lacked multiple similar incidents.

Verbatim wording from the response

“CQC proposing the amendment of the regulations is unlikely to be the most timely and effective mechanism for change or improvement in this area. The issue at hand is highly technical and specific; regulations are usually set at a higher level, with detailed risks and issues addressed through codes and practice and guidance. In addition, door release mechanisms have not so far been identified as a key safety issue through multiple incident similar to those involved in this incident; it is very unlikely, despite this latest tragedy, to be seen as a priority for specific legislative change at this time.”

Source location

2017-0322-Responses
Page 7 · response
Published 3 December 2017

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The existing guidelines and action plan were considered to mitigate the identified risk, with compliance monitored through quality meetings.

Verbatim wording from the response

“To be clear however the existing guidelines meet National Institute for Health and Care Excellence guidance but contains an additional chart. During our inspection we identified a risk that staff were not following guidelines and the trust has received a Requirement Notice in that regard.”

Source location

2017-0322-Responses
Page 5 · response
Published 3 December 2017

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Providers or registered managers, rather than the regulator, decide how to comply with regulations and manage day-to-day safety work.

Verbatim wording from the response

“In doing all of this we must however have regard to the fact that as with most regulators (and in accordance with our regulatory remit) CQC highlights breaches of the regulations to a Provider and requires compliance, but does not tell them how they”

Source location

2017-0322-Responses
Page 7 · response
Published 3 December 2017

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Existing non-prescriptive inspection arrangements were considered appropriate because providers and service users have differing circumstances and risks.

Verbatim wording from the response

“Premises safety forms part of the assessment we make of care home providers when we ask our key question ‘Is the service safe?’ There is a Key Line of Enquiry in our inspection assessment framework that asks: How are risks to people assessed and their safety monitored and managed so they are supported to stay safe and their freedom is respected? Inspectors explore how premises and the safety of communal and personal spaces are checked and managed to support people to stay safe when following this line of enquiry. As noted in your report, neither the regulations nor our assessment frameworks are prescriptive on how providers who are registered with us should do this. This is because each service is different and the needs of the people they care for and support can and do vary substantially.”

Source location

2017-0322-Responses
Page 7 · response
Published 3 December 2017

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.6

  1. 1

    Maintain at least weekly engagement with the trust to share intelligence and receive assurance on progress against identified concerns.

    Stated by Care Quality CommissionStated in progressThe respondent said that this action was in progress when they made their response on 3 December 2017.
  2. 2

    Monitor the trust’s Regulation 12 action plan and progress through monthly quality-board and routine engagement meetings.

    Stated by Care Quality CommissionStated completedThe respondent said that this action was complete when they made their response on 3 December 2017.
  3. 3

    Undertake a follow-up unannounced inspection of Stepping Hill Hospital.

    Stated by Care Quality CommissionStated completedThe respondent said that this action was complete when they made their response on 3 December 2017.
  4. 4

    Convene monthly improvement boards and establish a stakeholder support and improvement package to scrutinize, monitor and secure urgent-care improvements.

    Stated by Care Quality CommissionStated completedThe respondent said that this action was complete when they made their response on 3 December 2017.
  5. 5

    Complete risk assessments for door modifications and implement procedures, staff drills and recording arrangements for responding to screech alarms.

    Stated by Harbour Healthcare Ltd.Stated completedThe respondent said that this action was complete when they made their response on 3 December 2017.
  6. 6

    Issue Requirement Notices and scrutinize the trust’s action plan for addressing identified regulatory breaches.

    Stated by Care Quality CommissionStated completedThe respondent said that this action was complete when they made their response on 3 December 2017.

Recipient positions A position is what a recipient says about a concern when they do not describe a specific action.1

  1. 1

    The internal review found no evidence that a regulatory breach caused the resident’s fall.

    Stated by Care Quality CommissionDisputes the concernThe respondent disagreed with part of the concern or the basis for it.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Maintain at least weekly engagement with the trust to share intelligence and receive assurance on progress against identified concerns.

Verbatim wording from the response

“• In addition to the improvement board we also increased our engagement frequency with the trust and communicate with them at the very least on a weekly basis. This is to share intelligence and receive assurance on progress against the concerns we have raised.”

Source location

2017-0322-Responses
Page 4 · response
Published 3 December 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Monitor the trust’s Regulation 12 action plan and progress through monthly quality-board and routine engagement meetings.

Verbatim wording from the response

“As outlined above we have issued the trust with a Requirement Notice for Regulation 12(1). The trust has submitted an action plan in response to this and we have accepted this action plan. This action plan and progress against the actions contained in the plan will be monitored through the monthly quality board meetings and our routine engagement meetings.”

Source location

2017-0322-Responses
Page 5 · response
Published 3 December 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Undertake a follow-up unannounced inspection of Stepping Hill Hospital.

Verbatim wording from the response

“• We undertook a follow up unannounced inspection on 22 and 23 June 2017. A copy of the report can be found on our website at the following link: www.cqc.org.uk/sites/default/files/new_reports/AAA G7930.pdf”

Source location

2017-0322-Responses
Page 4 · response
Published 3 December 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Convene monthly improvement boards and establish a stakeholder support and improvement package to scrutinize, monitor and secure urgent-care improvements.

Verbatim wording from the response

“• A risk summit was convened with key stakeholders including NHS England, NHS Improvement, Clinical Commissioning Groups, General Medical Council, Stockport Local Authority and the North West Medical Deanery. This meeting was held on 10 May 2017.”

Source location

2017-0322-Responses
Page 3 · response
Published 3 December 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Complete risk assessments for door modifications and implement procedures, staff drills and recording arrangements for responding to screech alarms.

Verbatim wording from the response

“I can also confirm that risk assessments have been completed on all modifications and that new internal procedures have been implemented to ensure the staff teams are familiar with the new systems and that regular drills are conducted and recorded to better enable staff to respond appropriately when a screech alarm sounds.”

Source location

2017-0322-Responses
Page 1 · response
Published 3 December 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Issue Requirement Notices and scrutinize the trust’s action plan for addressing identified regulatory breaches.

Verbatim wording from the response

“In response to this it was decided through our internal management review process to issue Requirement Notices to the trust on these Regulations including Regulation 12 (safe care and treatment).”

Source location

2017-0322-Responses
Page 4 · response
Published 3 December 2017

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The internal review found no evidence that a regulatory breach caused the resident’s fall.

Verbatim wording from the response

“Following the Inquest we also held an internal review of the facts in relation to Mr Bingham’s fall at the care home and concluded that there was no evidence to indicate that a regulatory breach on the part of the Registered Provider and/or Registered Manager had occurred which had then led to Mr Bingham’s fall.”

Source location

2017-0322-Responses
Page 10 · response
Published 3 December 2017

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

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Data last updated 7 September 2026