PFD report

Christiana Betty Dawson · Prevention of Future Deaths report

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Issued 16 Oct 2024•South Yorkshire (Western)

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
2

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
8

Described in responses

Recipients and published responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised2

  1. Failure to provide agency staff with home-specific policies and procedures
    Part of recurring concern: Temporary clinical staff may lack required safety policies and procedures
  2. Lack of home-specific training for agency staff
    Part of recurring concern: Inadequate competence assurance and induction for agency staffPart of recurring concern: Unsafe reliance on agency staff for clinical staffing
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.3

  1. Action

    Inform the agency provider about the policy breach and provide the company’s falls policies, procedures and protocols.

    Stated by Hermes Care LtdStated completedThe respondent said that this action was complete when they made their response on 16 October 2024.
  2. Action

    Update agency-worker induction with falls protocols, the I STUMBLE tool and post-fall decision-making tool.

    Stated by Hermes Care LtdStated completedThe respondent said that this action was complete when they made their response on 16 October 2024.
  3. Action

    Support new agency staff before shifts and complete existing agency staff attendance at the company’s training sessions.

    Stated by Hermes Care LtdStated in progressThe respondent said that this action was in progress when they made their response on 16 October 2024.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to provide agency staff with home-specific policies and procedures

Wider context from the report

“However, the Court also heard that the nurse involved in moving Betty into bed after her fall on 16 March 2024 was from an agency. The evidence was that agency nurses are not trained on, or provided with, policies and procedures from Darnell Grange and therefore the nurse would not have known the policy was not to move a resident after a fall but to keep them comfortable and preserve their dignity until medical assistance arrived. The Court heard it was presumed from their nursing training they would know not to move a resident after a fall. There is a clear risk of future deaths will occur if agency staff are not provided with home specific training, policies or procedures, not least given that it cannot be said whether the fracture was caused by the fall, or by moving Betty after the fall. ”

Is this part of a recurring concern?

Yes — Temporary clinical staff may lack required safety policies and procedures.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of home-specific training for agency staff

Wider context from the report

“However, the Court also heard that the nurse involved in moving Betty into bed after her fall on 16 March 2024 was from an agency. The evidence was that agency nurses are not trained on, or provided with, policies and procedures from Darnell Grange and therefore the nurse would not have known the policy was not to move a resident after a fall but to keep them comfortable and preserve their dignity until medical assistance arrived. The Court heard it was presumed from their nursing training they would know not to move a resident after a fall. There is a clear risk of future deaths will occur if agency staff are not provided with home specific training, policies or procedures, not least given that it cannot be said whether the fracture was caused by the fall, or by moving Betty after the fall. ”

Is this part of a recurring concern?

Yes — Inadequate competence assurance and induction for agency staff; Unsafe reliance on agency staff for clinical staffing.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Inform the agency provider about the policy breach and provide the company’s falls policies, procedures and protocols.

Verbatim wording from the response

“These supporting documents along with our own falls management procedures make it clear that the nurse did not follow our procedures. The nurse involved no longer works for the agency as she has emigrated to Australia, but the agency has been informed in writing and provided with a copy of our very clear procedures and the need for these to be passed onto all future nurses that may work at Darnall Grange. As part of the agency induction sheet a post falls decision making tool and “I STUMBLE” a falls assessment tool are given to and signed for by ALL agency workers.”

Source location

Response from Darnell Grange Nursing Home
Page 3 · response
Published 16 October 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Update agency-worker induction with falls protocols, the I STUMBLE tool and post-fall decision-making tool.

Verbatim wording from the response

“We believe this addresses all the points highlighted by yourself as well as trying to clarify inaccuracies by third parties. We have included documentation including the original MAR Charts received every month, agency nurse induction which has been updated to include instumble and post fall protocol. If you would like a copy of the nurse/team leader attendance sheet this can be provided if required. There are only 2 members of the senior staff team that have not had the revised training session as they were both off sick and will have the training prior to them commencing back at work.”

Source location

Response from Darnell Grange Nursing Home
Page 1 · response
Published 16 October 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Support new agency staff before shifts and complete existing agency staff attendance at the company’s training sessions.

Verbatim wording from the response

“We believe this addresses all the points highlighted by yourself as well as trying to clarify inaccuracies by third parties. We have included documentation including the original MAR Charts received every month, agency nurse induction which has been updated to include instumble and post fall protocol. If you would like a copy of the nurse/team leader attendance sheet this can be provided if required. There are only 2 members of the senior staff team that have not had the revised training session as they were both off sick and will have the training prior to them commencing back at work.”

Source location

Response from Darnell Grange Nursing Home
Page 1 · response
Published 16 October 2024

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.5

  1. 1

    Check monthly dispensed medication against SystemOne records and MAR charts.

    Stated by Hermes Care LtdStated completedThe respondent said that this action was complete when they made their response on 16 October 2024.
  2. 2

    Hold staff meetings to reinforce the policy against moving residents after falls until clinical assessment and obtain written confirmation of understanding.

    Stated by Hermes Care LtdStated in progressThe respondent said that this action was in progress when they made their response on 16 October 2024.
  3. 3

    Maintain full-time nursing staffing to minimise agency-staff reliance.

    Stated by Hermes Care LtdStated completedThe respondent said that this action was complete when they made their response on 16 October 2024.
  4. 4

    Provide weekly community occupational-therapy access and conduct two resident reviews each week.

    Stated by Hermes Care LtdStated in progressThe respondent said that this action was in progress when they made their response on 16 October 2024.
  5. 5

    Strengthen post-fall risk assessments by documenting existing equipment and whether further equipment could reduce risk.

    Stated by Hermes Care LtdStated plannedThe respondent said that this action was planned when they made their response on 16 October 2024.

Recipient positions A position is what a recipient says about a concern when they do not describe a specific action.4

  1. 1

    Medication changes could only be added or omitted by the GP or hospital staff, because the home had limited SystemOne access.

    Stated by Hermes Care LtdRedirects responsibilityThe respondent said that another organisation was responsible for deciding or taking action.
  2. 2

    Existing equipment, environmental measures and professional reviews were considered sufficient, so no further fall-prevention enhancements were identified.

    Stated by Hermes Care LtdExisting arrangements considered sufficientThe respondent said that existing arrangements were sufficient, so no further action was needed.
  3. 3

    One-to-one carers were identified as the only further fall-prevention method but were unavailable because the resident was publicly funded residentially.

    Stated by Hermes Care LtdUnable to actThe respondent said that a constraint prevented them from taking the relevant action.
  4. 4

    The home disputed that readmission to residential care or placement on the first floor increased the likelihood of continuing falls.

    Stated by Hermes Care LtdDisputes the concernThe respondent disagreed with part of the concern or the basis for it.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Check monthly dispensed medication against SystemOne records and MAR charts.

Verbatim wording from the response

“Going forward, SystemOne is now utilised as the ordering and checking system so that we check the dispensed medication on a monthly basis as we receive it with SystemOne notes of discontinued medication.”

Source location

Response from Darnell Grange Nursing Home
Page 7 · response
Published 16 October 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Hold staff meetings to reinforce the policy against moving residents after falls until clinical assessment and obtain written confirmation of understanding.

Verbatim wording from the response

“Our own staff including both nurses/team leaders and senior carers are having face to face meetings and will conclude by the 30th of October 2024. They have been already made aware of the policy, but the meetings are to reinforce the policy and also to get a signed confirmation that they understand the strategy.”

Source location

Response from Darnell Grange Nursing Home
Page 4 · response
Published 16 October 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Maintain full-time nursing staffing to minimise agency-staff reliance.

Verbatim wording from the response

“The utilisation of agency staff is kept to a minimum as we now have our full-time nurses in post. In relation to our care assistants, there has been staff that had meetings with management. We have enforced the policy that if a resident had a fall, they are not to be moved until they have had a clinical assessment.”

Source location

Response from Darnell Grange Nursing Home
Page 7 · response
Published 16 October 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide weekly community occupational-therapy access and conduct two resident reviews each week.

Verbatim wording from the response

“Historically, the Home had a large numbers of locums covering our home. This has been highlighted in many meetings with the CCG and GP practice, but we are now allocated our own GP, and we can see improvements.”

Source location

Response from Darnell Grange Nursing Home
Page 7 · response
Published 16 October 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Strengthen post-fall risk assessments by documenting existing equipment and whether further equipment could reduce risk.

Verbatim wording from the response

“The issue raised by the coroner was that the post falls review carried out by the manager did not clarify if any further steps or equipment could be put in place. Looking at the equipment in place and the review that was carried out we feel no enhancements could be utilised to prevent the risk of falls, but we acknowledge that the review should have clearly stated that fact. This is a review point and action going forward.”

Source location

Response from Darnell Grange Nursing Home
Page 2 · response
Published 16 October 2024

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Medication changes could only be added or omitted by the GP or hospital staff, because the home had limited SystemOne access.

Verbatim wording from the response

“We, ourselves checked SystemOne and could verify that SystemOne did state the change of medication. The issues raised are that there was no GP contact to the home and the MAR sheets remained unchanged for the months up until March 2024. This is evidenced by a copy of the original MARS sent to us on January, February and March 2024 (please see attached).”

Source location

Response from Darnell Grange Nursing Home
Page 6 · response
Published 16 October 2024

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Existing equipment, environmental measures and professional reviews were considered sufficient, so no further fall-prevention enhancements were identified.

Verbatim wording from the response

“It can be seen that prior to the first fall on the 30/3/2022 that the equipment in place was the ultra low electric hospital bed, a pressure sensor alert mat, a de cluttered bedroom as Christina mobilised with a zimmer frame which was always kept in close proximity.”

Source location

Response from Darnell Grange Nursing Home
Page 2 · response
Published 16 October 2024

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

One-to-one carers were identified as the only further fall-prevention method but were unavailable because the resident was publicly funded residentially.

Verbatim wording from the response

“On reviewing the falls analysis, it can be seen that 7 out of 10 incidents did occur in Christina bedroom and the equipment in place was functioning and helped to mitigate the risk of serious injury. The only real method of prevention of the falls would have been to have 1-1 carers present which was not available due to her being a residentialy funded client.”

Source location

Response from Darnell Grange Nursing Home
Page 3 · response
Published 16 October 2024

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The home disputed that readmission to residential care or placement on the first floor increased the likelihood of continuing falls.

Verbatim wording from the response

“If Christina had been assessed as nursing and returned to the ground floor, would have this prevented the falls? The answer is no, as the same equipment, environment and staffing levels will be present.”

Source location

Response from Darnell Grange Nursing Home
Page 5 · response
Published 16 October 2024

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026