PFD report

Felice Eileen Grace Banfield · Prevention of Future Deaths report

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Issued 30 Jan 2023•Cornwall and Isles of Scilly

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
5

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
13

Described in responses

Recipients and published responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised5

  1. Lack of continuity in medical or nursing care for patients staying on AMU longer than usual
    Part of recurring concern: Failure to provide continuity of patient care
  2. Lack of clarity about when NIV can be offered to admitted patients
  3. Failure to use food and fluid charts to monitor hydration and calorific intake
    Part of recurring concern: Inadequate management of patients' nutrition and hydration needs
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.10

  1. Action

    Monitor Trustwide compliance with MUST scoring and food and hydration charts through AMaT and address hotspots.

    Stated by Royal Cornwall HospitalStated completedThe respondent said that this action was complete when they made their response on 30 January 2023.
  2. Action

    Implement early-morning bedside review of AMU patients to identify deterioration and refer patients to appropriate clinical teams.

    Stated by Royal Cornwall HospitalStated plannedThe respondent said that this action was planned when they made their response on 30 January 2023.
  3. Action

    Cascade a safety briefing to relevant AMU staff on using food and fluid charts for vulnerable patients.

    Stated by Royal Cornwall HospitalStated completedThe respondent said that this action was complete when they made their response on 30 January 2023.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.3

  1. Position

    The current NIV policy provides sufficient clarity about when and where NIV can be offered to admitted patients.

    Stated by Royal Cornwall HospitalExisting arrangements considered sufficientThe respondent said that existing arrangements were sufficient, so no further action was needed.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of continuity in medical or nursing care for patients staying on AMU longer than usual

Wider context from the report

“A failure to recognise a deterioration in the presentation of a patient which could have triggered a request for repeat bloods and revealed the worsening acidosis before an AKI developed. There appear at least two elements to this: i) the use of food and fluid charts to make sure a patient is not becoming dehydrated and is having adequate calorific intake; ii) for patients who stay on AMU longer than usual, ensuring there is some continuity in medical or nursing care, so a deterioration in presentation can be recognised promptly. Would there be value, for example, in requiring a patient who is on AMU for longer than say, 48 hours, to become the responsibility of a single, named consultant who will be responsible for regular review starting at the 48 hour mark? ”

Is this part of a recurring concern?

Yes — Failure to provide continuity of patient care.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of clarity about when NIV can be offered to admitted patients

Wider context from the report

“A lack of clarity about if and when NIV can be offered to admitted patients. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to use food and fluid charts to monitor hydration and calorific intake

Wider context from the report

“A failure to recognise a deterioration in the presentation of a patient which could have triggered a request for repeat bloods and revealed the worsening acidosis before an AKI developed. There appear at least two elements to this: i) the use of food and fluid charts to make sure a patient is not becoming dehydrated and is having adequate calorific intake; ii) for patients who stay on AMU longer than usual, ensuring there is some continuity in medical or nursing care, so a deterioration in presentation can be recognised promptly. Would there be value, for example, in requiring a patient who is on AMU for longer than say, 48 hours, to become the responsibility of a single, named consultant who will be responsible for regular review starting at the 48 hour mark? ”

Is this part of a recurring concern?

Yes — Inadequate management of patients' nutrition and hydration needs.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to recognise deterioration in a patient's presentation promptly

Wider context from the report

“A failure to recognise a deterioration in the presentation of a patient which could have triggered a request for repeat bloods and revealed the worsening acidosis before an AKI developed. There appear at least two elements to this: i) the use of food and fluid charts to make sure a patient is not becoming dehydrated and is having adequate calorific intake; ii) for patients who stay on AMU longer than usual, ensuring there is some continuity in medical or nursing care, so a deterioration in presentation can be recognised promptly. Would there be value, for example, in requiring a patient who is on AMU for longer than say, 48 hours, to become the responsibility of a single, named consultant who will be responsible for regular review starting at the 48 hour mark? ”

Is this part of a recurring concern?

Yes — Failure to reliably recognise and respond to acute clinical deterioration.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to identify admitted patients with a respiratory component and bring them to the attention of the respiratory team

Wider context from the report

“A patient admitted into RCHT with a respiratory element to her underlying condition was not brought to the attention of the respiratory team. The presenting complaint was not of a respiratory nature and so the challenge appears to be to identify those patients with multiple co-morbidities, one of which has a respiratory component, particularly where the patient is not on a respiratory ward. ”

Is this part of a recurring concern?

Yes — Failure to identify and refer patients needing specialist respiratory input.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Monitor Trustwide compliance with MUST scoring and food and hydration charts through AMaT and address hotspots.

Verbatim wording from the response

“Trust wide compliance with MUST scoring, Food and Hydration Charts is monitored monthly on the Audit Management and Tracking (AMaT) system. The AMaT system highlights any hotspots for needing additional support with training and learning that can be supported by the Lead for Quality, Safety and Innovation and Corporate Nursing Team. AMU has not triggered as a hotspot of concern which would suggest the action being taken by the Matron and the sharing of the safety briefing has been effective.”

Source location

Response from Royal Cornwall Hospital
Page 4 · response
Published 30 January 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement early-morning bedside review of AMU patients to identify deterioration and refer patients to appropriate clinical teams.

Verbatim wording from the response

“The improvements also include ensuring that all AMU patients are reviewed early each morning at the bedside, identifying patients who are deteriorating and referring them to the correct clinical teams. In addition the project team will also review and update existing policies and standard operating procedures (SOPs) for all admitting areas to ensure they are up to date and support the principle of the right patient in the right bed at the right time.”

Source location

Response from Royal Cornwall Hospital
Page 5 · response
Published 30 January 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Cascade a safety briefing to relevant AMU staff on using food and fluid charts for vulnerable patients.

Verbatim wording from the response

“Following the local investigation completed by the Trust, AMU cascaded a safety briefing to all relevant staff regarding the appropriate use of fluid and food charts in vulnerable patients, highlighting the learning identified in the investigation.”

Source location

Response from Royal Cornwall Hospital
Page 4 · response
Published 30 January 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Share the approved revised NIV policy with key staff, relevant wards and Trustwide staff.

Verbatim wording from the response

“The Non-Invasive Ventilation Use in Patients with Acute Hypercapnic Respiratory Failure Standard Operating Policy (SOP) is currently in the process of being reviewed, however the above detail is also in the current live version. The current version of the SOP has been shared with staff on AMU which gives clarity of when and where NIV can be offered to patients, both those who are stable and those admitted acutely. Once the revised SOP has been signed off, this will be shared with key staff and wards and a communication circulated Trustwide to ensure that staff know about the revised SOP, the key changes and how to access it.”

Source location

Response from Royal Cornwall Hospital
Page 2 · response
Published 30 January 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review and revise the NIV use standard operating policy.

Verbatim wording from the response

“The Non-Invasive Ventilation Use in Patients with Acute Hypercapnic Respiratory Failure Standard Operating Policy (SOP) is currently in the process of being reviewed, however the above detail is also in the current live version. The current version of the SOP has been shared with staff on AMU which gives clarity of when and where NIV can be offered to patients, both those who are stable and those admitted acutely. Once the revised SOP has been signed off, this will be shared with key staff and wards and a communication circulated Trustwide to ensure that staff know about the revised SOP, the key changes and how to access it.”

Source location

Response from Royal Cornwall Hospital
Page 2 · response
Published 30 January 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement a band 6 AMU link nurse role for nutrition and hydration quality improvement.

Verbatim wording from the response

“AMU have also implemented a band 6 link nurse for nutrition and hydration on the ward. This individual liaises with the dietitians and therapists as part of quality improvement. There is a study session on the ward booked for the 4th of June 2023 where nutrition and hydration will be covered.”

Source location

Response from Royal Cornwall Hospital
Page 4 · response
Published 30 January 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Use PAS alerts and the RADAR report to identify NIV patients admitted outside respiratory wards.

Verbatim wording from the response

“Based on the learning from this case, where patients whose primary reason for admission is not a respiratory element, but because of the specialist care some respiratory patients may require, for example, as in this case NIV; it was decided that it would be useful to have a way of quickly identifying these patients to the respiratory clinical nurse specialist team when the patients are not accommodated on a respiratory ward.”

Source location

Response from Royal Cornwall Hospital
Page 3 · response
Published 30 January 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Have Respiratory CNS staff review the RADAR report daily, contact identified wards and offer support.

Verbatim wording from the response

“The report in RADAR has been shared with the Respiratory Matron and Respiratory Clinical Nurse Specialists (CNS). The expectation of the Respiratory CNS team is that they will review the RADAR page daily, contact the ward where the patient has been identified as admitted and offer any support that may be required, they will also ensure the ward has the contact details of the CNS so that they can be contacted if there is any need for their input.”

Source location

Response from Royal Cornwall Hospital
Page 3 · response
Published 30 January 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Deliver the scheduled AMU study session covering nutrition and hydration.

Verbatim wording from the response

“AMU have also implemented a band 6 link nurse for nutrition and hydration on the ward. This individual liaises with the dietitians and therapists as part of quality improvement. There is a study session on the ward booked for the 4th of June 2023 where nutrition and hydration will be covered.”

Source location

Response from Royal Cornwall Hospital
Page 4 · response
Published 30 January 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Share the current NIV policy with AMU staff to clarify when and where NIV can be offered.

Verbatim wording from the response

“The Non-Invasive Ventilation Use in Patients with Acute Hypercapnic Respiratory Failure Standard Operating Policy (SOP) is currently in the process of being reviewed, however the above detail is also in the current live version. The current version of the SOP has been shared with staff on AMU which gives clarity of when and where NIV can be offered to patients, both those who are stable and those admitted acutely. Once the revised SOP has been signed off, this will be shared with key staff and wards and a communication circulated Trustwide to ensure that staff know about the revised SOP, the key changes and how to access it.”

Source location

Response from Royal Cornwall Hospital
Page 2 · response
Published 30 January 2023

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The current NIV policy provides sufficient clarity about when and where NIV can be offered to admitted patients.

Verbatim wording from the response

“If a patient is admitted to RCHT now, usually on home NIV and stable, and can manage their own mask and ventilator as they would at home, they can be managed on any medical ward. There would only be a concern if the patient is positive for COVID-19 or flu and then they would need to be accommodated in a side room. However, if patients on long term domiciliary NIV are admitted acutely and are ventilator dependent (i.e. requiring treatment >15 hours per day), they would be managed in Wellington D Bay or Critical Care irrespective of their presenting complaint.”

Source location

Response from Royal Cornwall Hospital
Page 2 · response
Published 30 January 2023

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Patients without concerns about a known respiratory co-morbidity need not be managed on a respiratory ward; existing referral arrangements apply if concerns arise.

Verbatim wording from the response

“Not every patient presenting to the hospital with known co-morbidities will need to be cared for on the speciality ward for their known co-morbidity. If there are no concerns related to their underlying condition, they would be cared for on the appropriate ward for their primary presenting issue. If during the admission the underlying condition did give cause for concern, the patient would be referred to the appropriate speciality via the Maxims system. There is a space on the referral to leave your contact details and if for any reason the referral is rejected, the rejecting clinician can notify the referrer if these details have been completed.”

Source location

Response from Royal Cornwall Hospital
Page 3 · response
Published 30 January 2023

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

A single named consultant for AMU patients staying over 48 hours is not adopted because existing speciality visiting consultant arrangements provide speciality care.

Verbatim wording from the response

“ii) for patients who stay on AMU longer than usual, ensuring there is some continuity in medical or nursing care, so a deterioration in presentation can be recognised promptly. Would there be value, for example, in requiring a patient who is on AMU for longer than say, 48 hours, to become the responsibility of a single, named consultant who will be responsible for regular review starting at the 48 hour mark?”

Source location

Response from Royal Cornwall Hospital
Page 4 · response
Published 30 January 2023

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.3

  1. 1

    Audit AMU nursing risk assessments to identify missing or delayed assessments and support timely completion.

    Stated by Royal Cornwall HospitalStated in progressThe respondent said that this action was in progress when they made their response on 30 January 2023.
  2. 2

    Continue the commissioned 12-week AMU rapid improvement project to improve patient flow and embed its positive changes.

    Stated by Royal Cornwall HospitalStated in progressThe respondent said that this action was in progress when they made their response on 30 January 2023.
  3. 3

    Review and update admitting-area policies and standard operating procedures to support placement in the right bed at the right time.

    Stated by Royal Cornwall HospitalStated plannedThe respondent said that this action was planned when they made their response on 30 January 2023.

Recipient positions A position is what a recipient says about a concern when they do not describe a specific action.1

  1. 1

    The respiratory expert considered that providing NIV would not have changed the outcome because there was no decompensated respiratory failure or respiratory acidosis.

    Stated by Royal Cornwall HospitalDisputes the concernThe respondent disagreed with part of the concern or the basis for it.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Audit AMU nursing risk assessments to identify missing or delayed assessments and support timely completion.

Verbatim wording from the response

“In addition to the safety briefing, in March 2023 the Matron commenced an audit of all nursing risk assessments on Nerve centre (the Trust’s electronic documentation platform) with the aim of ensuring all assessments are completed in a timely manner and that any missing assessments are highlighted in real time for completion by the nurse caring for the patient. The risk assessments include the malnutrition screening tool (MUST) which on completion ensures patients are managed appropriately according to their risk. This will ensure that the care is planned appropriately and provide a learning opportunity for staff. Through the continuous audit process, it will help to provide assurance that learning has been embedded from the delivery of the safety briefing and highlight individuals who may require further education to support their practice.”

Source location

Response from Royal Cornwall Hospital
Page 4 · response
Published 30 January 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Continue the commissioned 12-week AMU rapid improvement project to improve patient flow and embed its positive changes.

Verbatim wording from the response

“To address the flow out of AMU the Executive team, in conjunction with the (ICB) Integrated Care Board, have commissioned an external consultancy service (PRISM) to support flow”

Source location

Response from Royal Cornwall Hospital
Page 4 · response
Published 30 January 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review and update admitting-area policies and standard operating procedures to support placement in the right bed at the right time.

Verbatim wording from the response

“The improvements also include ensuring that all AMU patients are reviewed early each morning at the bedside, identifying patients who are deteriorating and referring them to the correct clinical teams. In addition the project team will also review and update existing policies and standard operating procedures (SOPs) for all admitting areas to ensure they are up to date and support the principle of the right patient in the right bed at the right time.”

Source location

Response from Royal Cornwall Hospital
Page 5 · response
Published 30 January 2023

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The respiratory expert considered that providing NIV would not have changed the outcome because there was no decompensated respiratory failure or respiratory acidosis.

Verbatim wording from the response

“It is the opinion of the respiratory expert that in this case the provision of the NIV would have made no difference to the outcome for the patient, as there was no evidence of decompensated respiratory failure or respiratory acidosis. Blood results showed that the patient had an Acute Kidney Injury which had led to a metabolic acidosis. Metabolic acidosis occurs when the kidneys cannot remove enough acid from the body, it will often cause tachycardia, rapid breathing, confusion or feeling very tired. Severe metabolic acidosis can lead to shock or sadly as in this case death.”

Source location

Response from Royal Cornwall Hospital
Page 3 · response
Published 30 January 2023

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026