PFD report

Mr Oleg Khala · Prevention of Future Deaths report

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Issued 6 Jul 2023•Inner West London

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

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Concerns
6

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
14

Described in responses

Recipients and published responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised6

  1. Unavailability of care-coordinators when needed
  2. Failure to resolve differing psychiatric team assessments before discharge
    Part of recurring concern: Inadequate psychiatrist review of mental health admission and discharge decisionsPart of recurring concern: Unreliable clinical review and authorisation of discharge decisions
  3. Failure to discuss CATT discharge and admission patients with the on-call psychiatrist
    Part of recurring concern: Inadequate psychiatrist review of mental health admission and discharge decisionsPart of recurring concern: Unreliable clinical review and authorisation of discharge decisions
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.7

  1. Action

    Deploy enhanced documentation practices to support coordinated care.

    Stated by West London NHS TrustStated in progressThe respondent said that this action was in progress when they made their response on 10 July 2023.
  2. Action

    Expand the Autism Liaison Service to Ealing MINT and, subject to success, other boroughs and 16–25 teams.

    Stated by West London NHS TrustStated plannedThe respondent said that this action was planned when they made their response on 10 July 2023.
  3. Action

    Develop a local commissioned pathway for ADHD assessment and intervention with North West London ICB.

    Stated by West London NHS TrustStated in progressThe respondent said that this action was in progress when they made their response on 10 July 2023.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.3

  1. Position

    ADHD assessment and treatment are not commissioned or provided by the Trust.

    Stated by West London NHS TrustOutside remitThe respondent said that this matter was outside its role or authority.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Unavailability of care-coordinators when needed

Wider context from the report

“3. That the provision of care-coordinators be increased and improved so that patients who require them have ready access at the time of need and are not placed on a waiting list. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to resolve differing psychiatric team assessments before discharge

Wider context from the report

“5. That where psychiatric teams differ in their assessments such as CATT and psychiatric liaison, as occurred here, patients are not discharged until opinion is soft from the on-call consultant and re-discussion taken place between those with differing views. ”

Is this part of a recurring concern?

Yes — Inadequate psychiatrist review of mental health admission and discharge decisions; Unreliable clinical review and authorisation of discharge decisions.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to discuss CATT discharge and admission patients with the on-call psychiatrist

Wider context from the report

“4. That patients to be discharged by CATT, as well as patients to be admitted are discussed with the on-call psychiatrist so that plans may be reviewed, and thus the risk of not admitting patients who would benefit from and/ or require admission such as Mr Khala, are less likely to be discharged inappropriately. ”

Is this part of a recurring concern?

Yes — Inadequate psychiatrist review of mental health admission and discharge decisions; Unreliable clinical review and authorisation of discharge decisions.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Unavailability of neurodevelopmental disorder expertise within MINT

Wider context from the report

“6. That expertise covering neurodevelopmental disorders such as ASD and ADHD is available as part of MINT. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Inadequate recording of patients' mental health history by CATT

Wider context from the report

“1. The generic, tick-box style of history recording by CATT which does not paint a full and proper picture of the mental health of the patient, especially compared to the assessments of psychiatric liaison, are such that risk may be unrecorded and under appreciated by CATT and patients thus be put at risk. ”

Is this part of a recurring concern?

Yes — Inadequate mental health risk assessment; Unreliable recording of safety-critical mental health information.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to select the best treatment plan for individual patients, including appropriate admission

Wider context from the report

“2. That the role of CATT to look for alternatives to admission may risk CATT discharging patients who would benefit from admission and risk the repeat of making treatment plans that had recently failed such as in this case. Rather than looking for admission alternatives being a core function, should CATT rather better be focussed on the best treatment plan for the individual patient and thus admission being viewed as a clear option where appropriate rather a last resort, as it often appears to be presented in such cases before the coroner? ”

Is this part of a recurring concern?

Yes — Unsafe individualised treatment planning for acute mental health risk.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Deploy enhanced documentation practices to support coordinated care.

Verbatim wording from the response

“As part of the implementation of this we have developed and are deploying standardized protocols, enhanced documentation practices, and regular training sessions to promote effective coordinated care by any named clinician involved in patient care. These measures aim to mitigate potential risks and ensure that patients receive the highest quality of care in a coordinated manner.”

Source location

Response from West London NHS Trust
Page 3 · response
Published 10 July 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Expand the Autism Liaison Service to Ealing MINT and, subject to success, other boroughs and 16–25 teams.

Verbatim wording from the response

“In terms of specialised ASD support in West London NHS Trust, Acute Mental Health Services benefits from an Autism Liaison Service which can be contacted for consultative input for any service users with a diagnosis of Autism. Plans are in place to further expand this service for service users within Ealing MINT with a diagnosis of autism or suspected autism, with a view of this being rolled out to other boroughs, if successful. This will also involve consultative input to 16-25 teams.”

Source location

Response from West London NHS Trust
Page 7 · response
Published 10 July 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop a local commissioned pathway for ADHD assessment and intervention with North West London ICB.

Verbatim wording from the response

“WLT is in discussion with North West London ICB to develop a local commissioned pathway for ADHD assessment and intervention.”

Source location

Response from West London NHS Trust
Page 8 · response
Published 10 July 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Work with North West London partners to implement clinical escalation protocols for clinical disagreement.

Verbatim wording from the response

“Where a joint assessment and decision is not possible, the person(s) completing the assessment will communicate and discuss and agree the findings with the referrer, service user and within the multi-disciplinary team (MDT) handover, which involves consultants. The availability of in-hours and on-call psychiatric registrar (approved under section 12 of the Mental Health Act) and consultant) to provide guidance or supplementary assessment in the event of clinical disagreement has been re-communicated to teams, and will be incorporated into work we are doing with partners across North West London to implement clinical escalation protocols.”

Source location

Response from West London NHS Trust
Page 6 · response
Published 10 July 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Embed trusted-assessment working between CATT and Psychiatric Liaison teams for joint admission and home-treatment decisions.

Verbatim wording from the response

“The Clinical Directors, Service Managers, Clinical Leads and Team Managers responsible for CATT and Psychiatric Liaison are in regular discussion about interface matters between their services and cases of concern are reviewed regularly. All are in agreement that it is best practice for assessments to take place and decisions to be made jointly wherever possible, and work is ongoing to embed a culture of ‘trusted assessment’ between the teams in respect of decisions to admit to beds or home-based treatment pathways under CATT.”

Source location

Response from West London NHS Trust
Page 6 · response
Published 10 July 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Remind crisis-assessment staff that they may request senior consultant discussion regardless of the proposed disposition.

Verbatim wording from the response

“CATT team members (and other non-medical and trainee medical staff undertaking assessments of patients in crisis) have been reminded that they can request senior discussion with On-call Consultants irrespective of decision to admit, to offer an admission to a home-based care pathway or to discharge.”

Source location

Response from West London NHS Trust
Page 4 · response
Published 10 July 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Deploy standardized MINT coordinated-care protocols for named clinicians.

Verbatim wording from the response

“Within the MINT model of care, we aim to support individuals who require long term mental health support with coordinated care by a named clinician, and that this clinician is appropriately skilled to provide the interventions recommended in the conducted care plan. We also recognise (in line with the national specification for community mental health services, upon which MINT teams have been designed) that some individuals will receive ‘care coordination’ for only a time limited period in line with their needs.”

Source location

Response from West London NHS Trust
Page 3 · response
Published 10 July 2023

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

ADHD assessment and treatment are not commissioned or provided by the Trust.

Verbatim wording from the response

“ADHD assessment and treatment is not commissioned or provided as part of the West London Trust.”

Source location

Response from West London NHS Trust
Page 7 · response
Published 10 July 2023

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

GPs are responsible for referring service users directly to other ADHD providers when assessment thresholds are met.

Verbatim wording from the response

“Service users of the boroughs of Ealing, Hammersmith and Fulham and Hounslow are referred to other services commissioned by North West London Integrated Care Board. They offer diagnosis and treatment for adults with ADHD. Once treatment is stabilised, prescribing and monitoring will be transferred back to the GP. They currently do not offer psychological interventions for the treatment of ADHD in our clinic. The wait time for assessment is currently 18-24 months. GP’s are responsible for making ADHD referrals directly to the other providers if they believe the service user meets the threshold for assessment and on completion of a screening assessment.”

Source location

Response from West London NHS Trust
Page 7 · response
Published 10 July 2023

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

North West London Integrated Care Board-commissioned services provide ADHD assessment and treatment for eligible service users.

Verbatim wording from the response

“Service users of the boroughs of Ealing, Hammersmith and Fulham and Hounslow are referred to other services commissioned by North West London Integrated Care Board. They offer diagnosis and treatment for adults with ADHD. Once treatment is stabilised, prescribing and monitoring will be transferred back to the GP. They currently do not offer psychological interventions for the treatment of ADHD in our clinic. The wait time for assessment is currently 18-24 months. GP’s are responsible for making ADHD referrals directly to the other providers if they believe the service user meets the threshold for assessment and on completion of a screening assessment.”

Source location

Response from West London NHS Trust
Page 7 · response
Published 10 July 2023

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.7

  1. 1

    Expand community mental-health roles, including occupational therapists, link workers, peer-support workers, vocational rehabilitation staff, social workers and nurses.

    Stated by West London NHS TrustStated completedThe respondent said that this action was complete when they made their response on 10 July 2023.
  2. 2

    Deliver regular training sessions to promote effective coordinated care.

    Stated by West London NHS TrustStated in progressThe respondent said that this action was in progress when they made their response on 10 July 2023.
  3. 3

    Mandate Oliver McGowan learning-disability and autism training for all clinical staff.

    Stated by West London NHS TrustStated completedThe respondent said that this action was complete when they made their response on 10 July 2023.
  4. 4

    Recruit and develop additional mental-health staff through local and international recruitment and apprenticeship posts.

    Stated by West London NHS TrustStated in progressThe respondent said that this action was in progress when they made their response on 10 July 2023.
  5. 5

    Implement a monitored action plan addressing MINT implementation and CQC-identified concerns.

    Stated by West London NHS TrustStated in progressThe respondent said that this action was in progress when they made their response on 10 July 2023.
  6. 6

    Develop and launch Part 2 learning-disability and autism training.

    Stated by West London NHS TrustStated in progressThe respondent said that this action was in progress when they made their response on 10 July 2023.
  7. 7

    Adapt crisis-assessment protocols using the UK Mental Health Triage Scale to guide timely service allocation.

    Stated by West London NHS TrustStated completedThe respondent said that this action was complete when they made their response on 10 July 2023.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Expand community mental-health roles, including occupational therapists, link workers, peer-support workers, vocational rehabilitation staff, social workers and nurses.

Verbatim wording from the response

“MINT, in line with the community mental health framework, has brought about expanding the roles that support service users in the community with their mental health. This includes occupational therapists, link workers, peer support workers, vocational rehabilitation services, social workers, mental health practitioners and community mental health nurses. This framework provides holistic biopsychosocial model of care and treatment to mental health service users.”

Source location

Response from West London NHS Trust
Page 4 · response
Published 10 July 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Deliver regular training sessions to promote effective coordinated care.

Verbatim wording from the response

“As part of the implementation of this we have developed and are deploying standardized protocols, enhanced documentation practices, and regular training sessions to promote effective coordinated care by any named clinician involved in patient care. These measures aim to mitigate potential risks and ensure that patients receive the highest quality of care in a coordinated manner.”

Source location

Response from West London NHS Trust
Page 3 · response
Published 10 July 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Mandate Oliver McGowan learning-disability and autism training for all clinical staff.

Verbatim wording from the response

“In July 2022, the Health and Care Act 2022 introduced the requirement that CQC regulated service providers ensure their staff receive training on learning disability and autism which is appropriate to the person’s role. The Part 1/tier 1 Oliver McGowan training on Learning Disability and Autism has been made mandatory for all clinical staff in West London NHS Trust.”

Source location

Response from West London NHS Trust
Page 7 · response
Published 10 July 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Recruit and develop additional mental-health staff through local and international recruitment and apprenticeship posts.

Verbatim wording from the response

“We head up ongoing staffing recruitment drives to recruit local and international staff. We have put significant resource into growing our own workforce through apprenticeship posts in allied health professions, nursing and social work apprenticeships. West London have also met staffing needs through international recruitment of appropriate mental health workers. We are working closely with staff and team managers to ensure we are retaining staff through our wellbeing and development opportunities.”

Source location

Response from West London NHS Trust
Page 4 · response
Published 10 July 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement a monitored action plan addressing MINT implementation and CQC-identified concerns.

Verbatim wording from the response

“We acknowledge that the implementation of the MINT model in West London NHS Trust has faced a number of challenges, not entirely within the direct control of the Service, and this was recognised in a CQC inspection in 2022. In response to this, the Trust has a robust action plan in train which is addressing the areas of concern highlighted and progress against this is monitored at Board level.”

Source location

Response from West London NHS Trust
Page 4 · response
Published 10 July 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop and launch Part 2 learning-disability and autism training.

Verbatim wording from the response

“Both frameworks are nationally recognised and have been developed to provide a focus on the skills, knowledge and behaviours expected for staff offering services to autistic people or people with a learning disability. All staff that require a general awareness of this support for autistic people or people with a learning disability are advised they need to cover all of the tier 1 capabilities in the framework. Part 2 of the training is being developed within West London NHS Trust and will be launched in 2024.”

Source location

Response from West London NHS Trust
Page 7 · response
Published 10 July 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Adapt crisis-assessment protocols using the UK Mental Health Triage Scale to guide timely service allocation.

Verbatim wording from the response

“However, it is considered positive practice to consider using validated triage tools such as the UK Mental Health Triage Scale to assess the urgency of response which might be offered to patients presenting in mental health crisis. During 2022 we have adapted our protocols within WLT, informed by the UK Mental Health Triage Scale to guide clinicians triaging assessments regarding which or our services is best placed to meet the needs of the patient in a timely way. The implementation of this is under ongoing review.”

Source location

Response from West London NHS Trust
Page 2 · response
Published 10 July 2023

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

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Data last updated 7 September 2026