Recurring concern
Failure to maintain accurate patient addresses and primary-care details
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Request correctionFirst reported 6 Feb 2014•Latest report 12 Jul 2024
What this concern includes
Includes failures to record, verify, update or make available a patient's current address, GP practice, GP registration or GP contact details where those details are needed to route clinical information, arrange follow-up or contact primary care.
Not included
- Excludes inaccurate contact details for family members, next of kin, keyholders or other non-primary-care recipients unless the assertion also concerns the patient's own address or GP details.
- Excludes generic clinical-record or administrative-data deficiencies where patient address or primary-care details are not the unsafe object.
- Excludes failures to communicate with or follow up a patient after accurate address and GP details were available.
- Excludes broader referral, discharge or continuity-of-care failures where inaccurate or unavailable patient address or primary-care details are not the material cause.
- Reports
- 4
- Individual concerns
- 4
- Date range
- 2014–2024
- Stated actions
- 4
Distinct published reports
A report can raise multiple concerns
First to latest report issue date
Described in published responses
Reports over time
Reports over time
Reports about this concern issued each year.
* 2026 is projected from reports observed to 7 Sep 2026.
Most frequent recipients
Most frequent recipients
Reports about this concern sent to each recipient.
Concerns and responses across reports
Only concerns grouped under this recurring concern are included. Select any concern, action or position to view the source wording.
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Concerns raised1
Unavailability of GP registration and contact details to medical practitioners
This report raised 5 other concerns. They are not shown here because they do not form part of this recurring concern.
Responses linked to these concernsEach statement is shown once, even when linked to more than one concern.
Actions described in response An action is something a respondent says it has done, is doing, or plans to do in response to the concern raised.3
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Action
Continue trialling Summary Care Record access with private hospitals and privately funded healthcare services.
Stated by NHS England -
Action
Work with an Expert Advisory Committee to seek approval for independent-sector rollout and consider its scope, exclusions, constraints, and caveats.
Stated by NHS England -
Action
Review the interface between NHS and non-NHS-funded independent health providers.
Stated by NHS England
Respondent positions A position is what a respondent says about the concern when they do not describe a specific action.1
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Position
Access to GP registration and contact details is considered a national issue for the Department of Health or NHS England.
Stated by South West London and St George'S Mental Health NHS Trust
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Concerns raised1
Failure to arrange immediate GP registration after release
This report raised 7 other concerns. They are not shown here because they do not form part of this recurring concern.
Responses linked to these concernsEach statement is shown once, even when linked to more than one concern.
No linked response statementsNo respondent-stated action or position is linked to these concerns in the published data.
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Concerns raised1
Failure to maintain accurate patient addresses in medical notes
This report raised 1 other concern. They are not shown here because they do not form part of this recurring concern.
Responses linked to these concernsEach statement is shown once, even when linked to more than one concern.
Actions described in response An action is something a respondent says it has done, is doing, or plans to do in response to the concern raised.1
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Action
Emphasize to relevant staff the importance of accurately recording and changing patient details.
Stated by Barts Health NHS Trust
Respondent positions A position is what a respondent says about the concern when they do not describe a specific action.1
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Position
The clerical address error did not cause Mr Dack to be lost to follow-up because he knew about and rearranged his appointment.
Stated by Barts Health NHS Trust
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Concerns raised1
Failure to maintain accurate patient address and GP practice details
Responses linked to these concernsEach statement is shown once, even when linked to more than one concern.
No linked response statementsNo respondent-stated action or position is linked to these concerns in the published data.
Data last updated 7 September 2026