First reported 5 Nov 2014•Latest report 6 Dec 2024
Definition
What this concern includes
Includes failures in the dedicated product-safety process for collecting, validating, analysing, sharing or acting on information about fires involving white goods or comparable domestic appliances, including field reports, warranty-replacement data and investigation outcomes when these are intended to support learning and fire prevention.
Not included
Excludes appliance design, manufacturing, recall, repair or withdrawal failures where the deficiency is not the use of fire information for safety learning.
Excludes generic data-management, organisational-learning or incident-reporting deficiencies without a direct white-goods-fire safety connection.
Excludes product warnings and public-awareness failures unless they arise from an identified failure to analyse or learn from white-goods fire information.
Excludes the underlying occurrence of an appliance fire where no continuing failure in the product-safety learning process is asserted.
Reports
3
Distinct published reports
Individual concerns
6
A report can raise multiple concerns
Date range
2014–2024
First to latest report issue date
Stated actions
14
Described in published responses
Reports over time
Reports over time
Reports about this concern issued each year.
* 2026 is projected from reports observed to 7 Sep 2026.
Most frequent recipients
Most frequent recipients
Reports about this concern sent to each recipient.
British Standards Institution2
Chartered Trading Standards Institute2
Hotpoint UK Appliances Limited2
National Fire Chiefs Council2
The Association of Manufacturers of Domestic Appliances2
Association of British Insurers1
Beko PLC1
British Retail Consortium1
Department for Business, Innovation & Skills1
Home Office1
Institution of Fire Engineers1
Ministry of Housing, Communities and Local Government1
North Yorkshire Council1
Office for Product Safety and Standards1
The Chartered Society of Forensic Sciences1
Private limited company3
Ministerial department2
National fire and rescue body2
Professional membership body2
Standards body2
English unitary authority1
Fire professional body1
Product safety regulator1
Professional body1
Public limited company1
Trade association1
Concerns and responses across reports
Only concerns grouped under this recurring concern are included. Select any concern, action or position to view the source wording.
North London
Concerns raised3
Inadequate information management for analysis and learning from white goods fires
Failure by fire-investigating companies to notify authorities of investigation outcomes
Lack of sharing of warranty replacement data for condensate pumps and RFI filters
This report raised 5 other concerns. They are not shown here because they do not form part of this recurring concern.
Responses linked to these concerns
Each statement is shown once, even when linked to more than one concern.
Actions described in response An action is something a respondent says it has done, is doing, or plans to do in response to the concern raised.6
Action
Operate and annually refine a comprehensive system collating appliance-safety data to analyse incidents and disseminate safety information.
Stated by AMDEAStated completedThe respondent said that this action was complete when they made their response on 9 December 2024.
Action
Continue monitoring fire-incident trends and collaborating with fire services and manufacturers to explore practical data-driven appliance-safety measures.
Stated by AMDEAStated in progressThe respondent said that this action was in progress when they made their response on 9 December 2024.
Action
Track Prevention of Future Deaths Reports and share them with NFCC members to identify and promote opportunities for improvement.
Stated by National Fire Chiefs CouncilStated completedThe respondent said that this action was complete when they made their response on 9 December 2024.
Action
Monitor products in the field for safety incidents and feed identified issues into risk assessments through an established process.
Stated by Hotpoint UK Appliances LimitedStated completedThe respondent said that this action was complete when they made their response on 9 December 2024.
Action
Operate and promote the Product-related Fire Notification process, supported by published guidance, to collect product-fire information from fire and rescue services.
Stated by Office for Product Safety and StandardsStated completedThe respondent said that this action was complete when they made their response on 9 December 2024.
Action
Continue engaging with regulators and other stakeholders to identify and learn lessons with wider implications for the safety of similar products.
Stated by Office for Product Safety and StandardsStated in progressThe respondent said that this action was in progress when they made their response on 9 December 2024.
Respondent positions A position is what a respondent says about the concern when they do not describe a specific action.5
Position
Existing product-related fire notification arrangements enable OPSS to identify potentially unsafe products and take necessary action.
Stated by Office for Product Safety and StandardsExisting arrangements considered sufficientThe respondent said that existing arrangements were sufficient, so no further action was needed.
Position
A specific response to changes in information management cannot be provided without further detail about which aspects need to change.
Stated by Home OfficeUnable to actThe respondent said that a constraint prevented them from taking the relevant action.
Position
OPSS should address the report’s wider recommendations because they require a national approach.
Stated by Chartered Trading Standards InstituteRedirects responsibilityThe respondent said that another organisation was responsible for deciding or taking action.
Position
Authorities should use existing investigatory powers to require manufacturers to disclose sensitive product-safety information.
Stated by Hotpoint UK Appliances LimitedRedirects responsibilityThe respondent said that another organisation was responsible for deciding or taking action.
Position
Receiving manufacturer information on recalled or warranty-replaced condensate pumps and FRI filters is outside the organisation’s remit.
Stated by National Fire Chiefs CouncilOutside remitThe respondent said that this matter was outside its role or authority.
North Wales (East and Central)
Concerns raised1
Failure to place due reliance on field information about reported fires
This report raised 2 other concerns. They are not shown here because they do not form part of this recurring concern.
Responses linked to these concerns
Each statement is shown once, even when linked to more than one concern.
Actions described in response An action is something a respondent says it has done, is doing, or plans to do in response to the concern raised.1
Action
Continue applying product-safety processes and monitoring field and external reports involving potential fire risks.
Stated by Hotpoint UK Appliances LimitedStated completedThe respondent said that this action was complete when they made their response on 28 November 2017.
Respondent positions A position is what a respondent says about the concern when they do not describe a specific action.1
Position
The product safety process gives full regard to externally sourced soft data, contrary to the concern that such information was disregarded.
Stated by Hotpoint UK Appliances LimitedDisputes the concernThe respondent disagreed with part of the concern or the basis for it.
North London
Concerns raised2
Failure to identify appliance fire causes and appliance identifiers after fire damage
Failure to routinely pass identified domestic appliance fire information to Trading Standards or manufacturers
This report raised 8 other concerns. They are not shown here because they do not form part of this recurring concern.
Responses linked to these concerns
Each statement is shown once, even when linked to more than one concern.
Actions described in response An action is something a respondent says it has done, is doing, or plans to do in response to the concern raised.7
Action
Continue supporting industry efforts to develop globally agreed fire-resistant identification plates or equivalent key-information markings for white goods.
Stated by Department for Business, Innovation & SkillsStated in progressThe respondent said that this action was in progress when they made their response on 5 November 2014.
Action
Provide Fire and Rescue Services with guidance to improve the accuracy and usefulness of Incident Recording System information by April 2015.
Stated by National Fire Chiefs CouncilStated plannedThe respondent said that this action was planned when they made their response on 5 November 2014.
Action
Hold regular meetings with fire services and industry to improve identification of fire-damaged appliances.
Stated by The Association of Manufacturers of Domestic AppliancesStated completedThe respondent said that this action was complete when they made their response on 5 November 2014.
Action
Supply fire services with contact details for association members.
Stated by The Association of Manufacturers of Domestic AppliancesStated completedThe respondent said that this action was complete when they made their response on 5 November 2014.
Action
Continue dialogue with UK, European and worldwide industry colleagues to address appliance identification and safety concerns.
Stated by The Association of Manufacturers of Domestic AppliancesStated in progressThe respondent said that this action was in progress when they made their response on 5 November 2014.
Action
Continue engaging with BIS and provide CFOA support for developing web-based information sharing between Fire and Rescue Services and Trading Standards.
Stated by National Fire Chiefs CouncilStated in progressThe respondent said that this action was in progress when they made their response on 5 November 2014.
Action
Continue engaging with DCLG’s working group to help develop the replacement Incident Recording System and improve collection, access and dissemination of appliance-fire information.
Stated by National Fire Chiefs CouncilStated in progressThe respondent said that this action was in progress when they made their response on 5 November 2014.
Respondent positions A position is what a respondent says about the concern when they do not describe a specific action.6
Position
Industry is pursuing a proposal for fire-resistant product information plates and seeking global agreement, while BIS supports those efforts.
Stated by Department for Business, Innovation & SkillsRedirects responsibilityThe respondent said that another organisation was responsible for deciding or taking action.
Position
CFOA cannot mandate or monitor UK fire and rescue services’ adoption of particular fire-investigation or information-sharing practices.
Stated by National Fire Chiefs CouncilUnable to actThe respondent said that a constraint prevented them from taking the relevant action.
Position
Future levels of fire investigation by fire and rescue services cannot be guaranteed because legislation creates no specific investigation duty.
Stated by National Fire Chiefs CouncilUnable to actThe respondent said that a constraint prevented them from taking the relevant action.
Position
Forensic scientists should not be required to identify specific fire appliances or apparatus as causes because they are not best placed to do so.
Stated by Chartered Society of Forensic SciencesOutside remitThe respondent said that this matter was outside its role or authority.
Position
DCLG would be responsible for deciding whether meaningful information could be provided periodically to Trading Standards and manufacturers.
Stated by National Fire Chiefs CouncilRedirects responsibilityThe respondent said that another organisation was responsible for deciding or taking action.
Position
Responsibility for consistent, accurate fire data supplied to a central monitoring body should rest with Fire and Rescue Services or the Local Authority.
Stated by Chartered Society of Forensic SciencesRedirects responsibilityThe respondent said that another organisation was responsible for deciding or taking action.
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Includes failures in the dedicated product-safety process for collecting, validating, analysing, sharing or acting on information about fires involving white goods or comparable domestic appliances, including field reports, warranty-replacement data and investigation outcomes when these are intended to support learning and fire prevention.
