First reported 14 Dec 2022•Latest report 11 Jul 2023
Definition
What this concern includes
Includes only assertions that directly instantiate the manually reviewed condition ‘Inadequate public information about lawful e-scooter use’ and satisfy this evidence boundary: Two distinct reports directly support ineffective education or insufficiently prominent warnings about illegal e-scooter use. Only one concerns hire schemes, so remove that unsupported qualifier and retain the shared legal-use information boundary.
Not included
Excludes general road-safety, driver-training or powered-two-wheeler education where hire e-scooter safety information is not the specific concern.
Excludes vehicle design, braking, registration, licensing and operator-fitness controls unless the assertion specifically concerns communicating safe or lawful hire e-scooter use.
Excludes isolated illegal riding or unsafe use where no continuing deficiency in safety education, warnings or information provision is identified.
Excludes generic school, family or child-safety education unrelated to hire e-scooter use.
Excludes manifestations outside the manually reviewed boundary: Two distinct reports directly support ineffective education or insufficiently prominent warnings about illegal e-scooter use. Only one concerns hire schemes, so remove that unsupported qualifier and retain the shared legal-use information boundary.
Reports
2
Distinct published reports
Individual concerns
2
A report can raise multiple concerns
Date range
2022–2023
First to latest report issue date
Stated actions
20
Described in published responses
Reports over time
Reports over time
Reports about this concern issued each year.
* 2026 is projected from reports observed to 7 Sep 2026.
Most frequent recipients
Most frequent recipients
Reports about this concern sent to each recipient.
Department for Transport2
Amazon UK Services Ltd.1
Collaborative Mobility UK1
EScooterClinic1
Evolve Skateboards UK Limited1
Greater London Authority1
Halfords Group PLC1
Harrods Limited1
Home Office1
Metropolitan Police Service1
OnBoards1
Selfridges Retail Limited1
Transport for London1
West Midlands Combined Authority1
Ministerial department2
Combined authority1
Company1
Local authority1
Police force1
Private limited company1
Public limited company1
Public transport authority1
Registered charity1
Concerns and responses across reports
Only concerns grouped under this recurring concern are included. Select any concern, action or position to view the source wording.
Birmingham and Solihull
Concerns raised1
Ineffective education and information for preventing children from illegally using hire e-scooters
This report raised 3 other concerns. They are not shown here because they do not form part of this recurring concern.
Responses linked to these concerns
Each statement is shown once, even when linked to more than one concern.
Actions described in response An action is something a respondent says it has done, is doing, or plans to do in response to the concern raised.4
Action
Develop e-scooter education programmes with fire and police services and relevant institutions.
Stated by Mayor of the West MidlandsStated in progressThe respondent said that this action was in progress when they made their response on 18 July 2023.
Action
Run education programmes with institutions where underage riding has been identified.
Stated by Mayor of the West MidlandsStated plannedThe respondent said that this action was planned when they made their response on 18 July 2023.
Action
Encourage operators to continue additional measures and good practice deterring under-age riding.
Stated by Department for TransportStated plannedThe respondent said that this action was planned when they made their response on 18 July 2023.
Action
Issue updated guidance strengthening licence and identity checks, storage and validation requirements, in-app rule messaging, and operator compliance confirmation.
Stated by Department for TransportStated plannedThe respondent said that this action was planned when they made their response on 18 July 2023.
Respondent positions A position is what a respondent says about the concern when they do not describe a specific action.1
Position
Procurement and management of licence-verification software are outside the Department’s involvement.
Stated by Department for TransportOutside remitThe respondent said that this matter was outside its role or authority.
East London
Concerns raised1
Failure to provide prominent written warnings about the illegal use of e-scooters
This report raised 2 other concerns. They are not shown here because they do not form part of this recurring concern.
Responses linked to these concerns
Each statement is shown once, even when linked to more than one concern.
Actions described in response An action is something a respondent says it has done, is doing, or plans to do in response to the concern raised.16
Action
Display prominent e-scooter product-page warnings prohibiting use on UK public roads or spaces and linking to current government guidance.
Stated by Amazon UK Services Ltd.Stated completedThe respondent said that this action was complete when they made their response on 19 December 2022.
Action
Display and provide warnings that private electric scooters are illegal on public roads, footpaths, and cycle lanes.
Stated by OnBoardsStated completedThe respondent said that this action was complete when they made their response on 19 December 2022.
Action
Display prominent in-store signage explaining e-scooter legal restrictions, including the prohibition on public-road use.
Stated by Halfords Group PLCStated completedThe respondent said that this action was complete when they made their response on 19 December 2022.
Action
Print clear legal-use statements on all e-scooter price tickets and warranties.
Stated by Halfords Group PLCStated completedThe respondent said that this action was complete when they made their response on 19 December 2022.
Action
State e-scooter public-use restrictions in online product-page headers and blog references.
Stated by Halfords Group PLCStated completedThe respondent said that this action was complete when they made their response on 19 December 2022.
Action
Continuously review and update signage and customer-information processes, adapting them when improvements are identified.
Stated by Halfords Group PLCStated in progressThe respondent said that this action was in progress when they made their response on 19 December 2022.
Action
Communicate with digital teams to maintain prominent legal messages across online and social-media platforms.
Stated by Halfords Group PLCStated completedThe respondent said that this action was complete when they made their response on 19 December 2022.
Action
Ask digital teams to identify ways to make online and social-media legal messages clearer.
Stated by Halfords Group PLCStated in progressThe respondent said that this action was in progress when they made their response on 19 December 2022.
Action
Write to private e-scooter retailers and run a public communications campaign explaining that private e-scooter use is illegal.
Stated by Mayor of London and Transport for LondonStated completedThe respondent said that this action was complete when they made their response on 19 December 2022.
Action
Maintain prominent customer warnings that privately sold e-scooters cannot lawfully be ridden on public roads, pavements or other public places, in stores and online.
Stated by Selfridges Retail Limited, trading as SelfridgesStated completedThe respondent said that this action was complete when they made their response on 19 December 2022.
Action
Continue reviewing and reminding store and digital teams to provide suitable e-scooter legal-status communications to customers.
Stated by Selfridges Retail Limited, trading as SelfridgesStated in progressThe respondent said that this action was in progress when they made their response on 19 December 2022.
Action
Reinforce safe-use guidelines through customer-service practice and after-sales documentation, including the user manual.
Stated by Evolve Skateboards UKStated completedThe respondent said that this action was complete when they made their response on 19 December 2022.
Action
Publish customers’ responsibility to comply with local safety and legal requirements in the website store policy.
Stated by Evolve Skateboards UKStated completedThe respondent said that this action was complete when they made their response on 19 December 2022.
Action
Send annual joint letters to e-scooter retailers requesting prominent point-of-sale warnings about e-scooter legality.
Stated by Metropolitan Police ServiceStated completedThe respondent said that this action was complete when they made their response on 19 December 2022.
Action
Advise customers at sale that Harrods E-Scooters are unsuitable for road use and record the warning on sales receipts.
Stated by Harrods LimitedStated completedThe respondent said that this action was complete when they made their response on 19 December 2022.
Action
Display E-Scooter legal-use notices in-store and online, and direct in-store purchasers to read them before completing purchases.
Stated by Harrods LimitedStated in progressThe respondent said that this action was in progress when they made their response on 19 December 2022.
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Includes only assertions that directly instantiate the manually reviewed condition ‘Inadequate public information about lawful e-scooter use’ and satisfy this evidence boundary: Two distinct reports directly support ineffective education or insufficiently prominent warnings about illegal e-scooter use. Only one concerns hire schemes, so remove that unsupported qualifier and retain the shared legal-use information boundary.
