Recurring concern

Unreliable movement-alert systems for patients at high risk of falls

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First reported 5 Nov 2013•Latest report 18 Dec 2024

Definition

What this concern includes

Includes failures of dedicated movement-alert systems for patients at high risk of falls, including unavailable or insufficient alarms, ineffective alert coverage, unsuitable alert arrangements and failures to provide an alternative alert or monitoring method when the usual alarm cannot be used.

Not included

  • Excludes general falls-risk assessment, supervision or post-fall response failures where no movement-alert control is deficient.
  • Excludes generic call-bell, patient-observation or alarm-system deficiencies unless they are specifically intended to alert staff to mobilisation by a patient at high risk of falls.
  • Excludes fall-mat failures where the asserted concern is limited to the operation of the fall mat rather than the wider movement-alert arrangement.
  • Excludes failures to act after a movement alert has been reliably received.
Reports
6

Distinct published reports

Individual concerns
6

A report can raise multiple concerns

Date range
2013–2024

First to latest report issue date

Stated actions
12

Described in published responses

Reports over time

Reports over time

Reports about this concern issued each year.

* 2026 is projected from reports observed to 7 Sep 2026.

Most frequent recipients

Most frequent recipients

Reports about this concern sent to each recipient.

Blackpool Teaching Hospitals NHS Foundation Trust1
Care Quality Commission1
County Durham and Darlington NHS Foundation Trust1
Durham Constabulary1
Durham County Council1
Excelcare Holdings Limited1
Four Seasons Health Care Group1
Information Commissioner's Office1
Medway Maritime Hospital1
Medway NHS Foundation Trust1
South London Healthcare NHS Trust1
The Limes1
The Queen Elizabeth Hospital, King's Lynn1

Concerns and responses across reports

Only concerns grouped under this recurring concern are included. Select any concern, action or position to view the source wording.

  1. County Durham and Darlington

    AI-generated summary

    Sylvia Margaret Louisa SAVAGE · Prevention of Future Deaths report

    This summary was generated using AI from the published report. Please read the original report for the complete account.

    Report summary

    Sylvia Margaret Louisa Savage died on 25 April 2023 at the University Hospital of North Durham from bronchopneumonia, following a fall from her bed at Redwell Hills Care Home on 18 March 2023 and subsequent injuries and decline in health. The concerns included unclear fall-reporting arrangements, ineffective monitoring of her mobilisation, inadequate post-fall medical assessment, missing or insufficient care records, and failure to promptly reassess her care plan after falls.

    Read the report on judiciary.uk

    Source evidence

    How this individual concern was interpreted

    PFD Monitor created a concise, searchable interpretation from the report wording shown below.

    PFD Monitor interpretation

    Failure to provide effective, individually tailored monitoring measures for residents at high risk of falls

    Wider context from the report

    “2. The evidence is clear that the provided sensor mat was not an efficient way of monitoring Mrs Savage when she attempted to mobilise. It was well known in the home that Mrs Savage defeated it's purpose by moving or unplugging it. There seems to have been a lack of thought as to an alternative measure. The wall mounted sensor, for example was seen by the expert as a reasonable measure - the home manager said he could consider them and the regional manager indicated they were used in the company, but not at the care home where Mrs Savage was residing. It seems to me the council should have an armoury of measures to pick from to tailor to the needs of the individual resident not just limited to one particular measure. The risk of death is obvious to others if persons at high risk of falls are not known to be moving by those charged with looking after them. ”

    Source location

    Sylvia Margaret Louisa SAVAGE · Prevention of Future Deaths report
    Page 2 · concerns

    Open source report

    Source evidence

    How this respondent action was interpreted

    PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

    PFD Monitor interpretation

    Apply the Group Falls Policy and supporting flowcharts covering falls protocols, referrals, care planning, risk assessment and post-fall actions.

    Verbatim wording from the response

    “A Falls Process Flowchart has formed part of the new system in place after April 2021. Since April 2021, all care and clinical team members must complete falls awareness training, delivered by a learning management system complemented by on-site face to face training.”

    Source location

    Response from Four Seasons Healthcare
    Page 2 · response
    Published 13 January 2025

    Open published response

    Source evidence

    How this respondent action was interpreted

    PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

    PFD Monitor interpretation

    Analyse falls incidents monthly, validate home practice through regional reviews and use trend monitoring to identify and address emerging risks.

    Verbatim wording from the response

    “Each home in the Group is required to complete an incident analysis each month which is produced via the RADAR system, this is then validated during the Regional Manager Provider Validation Review which is”

    Source location

    Response from Four Seasons Healthcare
    Page 2 · response
    Published 13 January 2025

    Open published response

    Source evidence

    How this respondent action was interpreted

    PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

    PFD Monitor interpretation

    Remind Home Managers about available falls-reduction equipment and include equipment availability in regular audits of home practice.

    Verbatim wording from the response

    “Following the concerns noted at the inquest, regional teams have reminded all Home Managers as to the scope of equipment available to them through the Group procurement department, to support falls reduction. This equipment is available to any resident, in accordance with their assessed needs and risk assessment. Regional teams will incorporate this into their regular audit of home practices.”

    Source location

    Response from Four Seasons Healthcare
    Page 5 · response
    Published 13 January 2025

    Open published response

    Source evidence

    How this respondent action was interpreted

    PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

    PFD Monitor interpretation

    Review care plans and risk assessments after falls, near misses or other changes in need, updating them where required.

    Verbatim wording from the response

    “Mrs Savage had been admitted to the Home initially as a temporary placement on 14 December 2022. For new admissions, upon receipt of a referral or enquiry, details about the person to be admitted to our homes will be taken and a pre-admission assessment will be completed. The information obtained at the pre-admission stage will seek to include everything that the home requires to ensure that the needs of the person can be met safely, and to ensure that there is continuity of care, treatment and support for the person, and this information is used to commence formulation of care plans and risk assessments, including mobility needs and falls risk. All risk assessments are to be completed within 12 hours of admission and care plans finalised within 72 hours, these documents are reviewed monthly as a minimum, or as a change in resident need is identified.”

    Source location

    Response from Four Seasons Healthcare
    Page 4 · response
    Published 13 January 2025

    Open published response

    Source evidence

    How this respondent position was interpreted

    PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

    PFD Monitor interpretation

    It cannot be established that Mrs Savage would have responded better to a different sensor measure.

    Verbatim wording from the response

    “The Group has access to a range of sensor equipment to support the needs of residents, including infrared motion detectors. Sensor mats are often favoured as they alert teams to a resident attempting to mobilise and can be moved with the resident if they choose to sit in lounge areas, for example. Infrared motion detectors can be troublesome for residents who can walk short distances independently as they will ring constantly when the resident is moving around their bedroom and the noise and consequential agitation that may be experienced may lead to further risk of harm or injury. It cannot be said with any certainty that Mrs Savage would have responded better to a different sensor measure, but it is acknowledged that the care provided to Mrs Savage following her falls on 1 February and 18 March 2023 was reactive rather than”

    Source location

    Response from Four Seasons Healthcare
    Page 4 · response
    Published 13 January 2025

    Open published response
  2. Norfolk

    AI-generated summary

    Edith Jane ALDEN · Prevention of Future Deaths report

    This summary was generated using AI from the published report. Please read the original report for the complete account.

    Report summary

    Edith Jane Alden, a resident assessed at very high risk of falls, left a communal area unnoticed and unsupervised on 13 September 2021, fell in the garden and suffered severe head injuries. She died on 25 September 2021. Concerns included unclear and inconsistent care plans and risk assessments, insufficient supervision and staffing, and the use of unlocked communal-area access for residents at very high risk of falls.

    Read the report on judiciary.uk

    Source evidence

    How this individual concern was interpreted

    PFD Monitor created a concise, searchable interpretation from the report wording shown below.

    PFD Monitor interpretation

    Lack of an effective means to alert staff when very high-risk residents mobilise from bedrooms

    Wider context from the report

    “6. Residents deemed as at very high risk of falls were, and still are, in their bedrooms with a call bell and no other means to alert staff if they get out of bed and mobilise, this includes leaving their room and entering corridor areas. I am concerned this will lead to carers responding to a fallen resident, rather than preventing the fall. ”

    Source location

    Edith Jane ALDEN · Prevention of Future Deaths report
    Page 2 · concerns

    Open source report
  3. Mid Kent and Medway

    AI-generated summary

    Derek Albert RUSSELL · Prevention of Future Deaths report

    This summary was generated using AI from the published report. Please read the original report for the complete account.

    Report summary

    Derek Albert Russell, who had a history of falls, was admitted to hospital after an unwitnessed fall and was assessed as being at high risk of further falls. Despite repeated requests, falls alarm equipment was unavailable, and he later suffered another unwitnessed fall and brain haemorrhages before developing COVID-19 and dying. The principal concern was the chronic shortage of falls alarm equipment at Medway Maritime Hospital, which increased patients’ risk of falls and serious injury and compromised clinical staff’s ability to monitor and reduce that risk.

    Read the report on judiciary.uk

    Source evidence

    How this individual concern was interpreted

    PFD Monitor created a concise, searchable interpretation from the report wording shown below.

    PFD Monitor interpretation

    Chronic shortages of falls alarm equipment for patients assessed as requiring it

    Wider context from the report

    “I am concerned that: (a) Patients who are assessed as requiring falls alarm equipment in future will not receive it due to chronic shortages of that equipment in the Medway Maritime Hospital. (b) By failing to provide adequate falls alarm equipment, patients are at increased risk of falling and sustaining fatal injuries (or injuries such as fractures and brain injury that can lead to immobility, susceptibility to infection and death). (c) The ability of clinical staff to monitor and reduce the risk of patients falling and sustaining fatal injuries is seriously compromised by the lack of this basic safety equipment and is putting lives at risk. ”

    Source location

    Derek Albert RUSSELL · Prevention of Future Deaths report
    Page 4 · concerns

    Open source report

    Source evidence

    How this respondent action was interpreted

    PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

    PFD Monitor interpretation

    Purchase additional falls alarms, bed sensor pads and chair sensor pads to increase available equipment.

    Verbatim wording from the response

    “Since 2015 Medway NHS Foundation Trust has purchased 236 falls alarms, the last purchase being 100 alarms available for use February 2020 with each ward being allocated two dedicated falls alarms. Our Frailty Assessment Unit has also purchased nine additional alarms, and in response to the concerns raised by HM Coroner the Trust is in the process of increasing stock by purchasing a further 75 falls alarms, 75 bed sensor pads, and 10 chair sensor pads.”

    Source location

    2021-0119-Response-from-Medway-NHS-Foundation-Trust-Redacted
    Page 2 · response
    Published 23 April 2021

    Open published response

    Source evidence

    How this respondent action was interpreted

    PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

    PFD Monitor interpretation

    Implement ward-level stocktaking, local stock monitoring and daily checks alongside the centrally held falls-equipment reserve.

    Verbatim wording from the response

    “Our comprehensive investigation following this Regulation 28 report identified that the tracking of stock throughout the hospital was not as robust as it could be, and as such changes are being implemented to stocktake current provisions and equip wards with the ability to monitor and maintain their own stock in addition to the centrally held reserve; falls equipment levels and availability will be added to the daily checks each ward completes. Budget will be identified and Clinical Engineering, who maintains the equipment stores, will be establishing a robust process for the RFID tagging, logging and tracking of falls equipment as they do with other critical equipment. We have also contacted other local Trusts to learn from any helpful processes they have in place.”

    Source location

    2021-0119-Response-from-Medway-NHS-Foundation-Trust-Redacted
    Page 2 · response
    Published 23 April 2021

    Open published response

    Source evidence

    How this respondent action was interpreted

    PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

    PFD Monitor interpretation

    Identify budget and establish RFID tagging, logging and tracking for falls equipment.

    Verbatim wording from the response

    “Our comprehensive investigation following this Regulation 28 report identified that the tracking of stock throughout the hospital was not as robust as it could be, and as such changes are being implemented to stocktake current provisions and equip wards with the ability to monitor and maintain their own stock in addition to the centrally held reserve; falls equipment levels and availability will be added to the daily checks each ward completes. Budget will be identified and Clinical Engineering, who maintains the equipment stores, will be establishing a robust process for the RFID tagging, logging and tracking of falls equipment as they do with other critical equipment. We have also contacted other local Trusts to learn from any helpful processes they have in place.”

    Source location

    2021-0119-Response-from-Medway-NHS-Foundation-Trust-Redacted
    Page 2 · response
    Published 23 April 2021

    Open published response

    Source evidence

    How this respondent action was interpreted

    PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

    PFD Monitor interpretation

    Disseminate and require compliance with the falls-equipment procurement and non-availability escalation procedure.

    Verbatim wording from the response

    “All staff have been reminded of the importance of maintaining good stock management processes as well as prompt identification and escalation of any supply issues. The attached standard operating procedure for procuring falls equipment for patients will be disseminated and must be followed, and the outlined escalation process actioned in the event of non-availability. In addition, Clinical Engineering will now contact the dedicated falls team if there is any shortage of falls equipment in their stores, with a twice yearly report of stock levels and stock integrity/expiry, and a full yearly stocktake occurring. There will be 10 dedicated and tracked falls alarms held within the Emergency Cupboard at all times.”

    Source location

    2021-0119-Response-from-Medway-NHS-Foundation-Trust-Redacted
    Page 2 · response
    Published 23 April 2021

    Open published response

    Source evidence

    How this respondent action was interpreted

    PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

    PFD Monitor interpretation

    Maintain up-to-date falls-equipment training for staff working predominantly nights.

    Verbatim wording from the response

    “Since January 2019 there have been 9 reports of inability to obtain a falls alarm, with all incidents occurring overnight. Escalation of these incidents to the dedicated falls team did not always happen, but where they were alerted additional alarms were purchased in response. The occurrence of the majority of these incidents being overnight has led to the Trust ensuring training is up”

    Source location

    2021-0119-Response-from-Medway-NHS-Foundation-Trust-Redacted
    Page 2 · response
    Published 23 April 2021

    Open published response

    Source evidence

    How this respondent action was interpreted

    PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

    PFD Monitor interpretation

    Remind appropriate staff to report and escalate falls-equipment shortages promptly.

    Verbatim wording from the response

    “All staff have been reminded of the importance of maintaining good stock management processes as well as prompt identification and escalation of any supply issues. The attached standard operating procedure for procuring falls equipment for patients will be disseminated and must be followed, and the outlined escalation process actioned in the event of non-availability. In addition, Clinical Engineering will now contact the dedicated falls team if there is any shortage of falls equipment in their stores, with a twice yearly report of stock levels and stock integrity/expiry, and a full yearly stocktake occurring. There will be 10 dedicated and tracked falls alarms held within the Emergency Cupboard at all times.”

    Source location

    2021-0119-Response-from-Medway-NHS-Foundation-Trust-Redacted
    Page 2 · response
    Published 23 April 2021

    Open published response

    Source evidence

    How this respondent action was interpreted

    PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

    PFD Monitor interpretation

    Require Clinical Engineering to notify the dedicated falls team of shortages and provide twice-yearly stock reports and annual stocktakes.

    Verbatim wording from the response

    “All staff have been reminded of the importance of maintaining good stock management processes as well as prompt identification and escalation of any supply issues. The attached standard operating procedure for procuring falls equipment for patients will be disseminated and must be followed, and the outlined escalation process actioned in the event of non-availability. In addition, Clinical Engineering will now contact the dedicated falls team if there is any shortage of falls equipment in their stores, with a twice yearly report of stock levels and stock integrity/expiry, and a full yearly stocktake occurring. There will be 10 dedicated and tracked falls alarms held within the Emergency Cupboard at all times.”

    Source location

    2021-0119-Response-from-Medway-NHS-Foundation-Trust-Redacted
    Page 2 · response
    Published 23 April 2021

    Open published response

    Source evidence

    How this respondent action was interpreted

    PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

    PFD Monitor interpretation

    Maintain 10 dedicated, tracked falls alarms in the Emergency Cupboard at all times.

    Verbatim wording from the response

    “All staff have been reminded of the importance of maintaining good stock management processes as well as prompt identification and escalation of any supply issues. The attached standard operating procedure for procuring falls equipment for patients will be disseminated and must be followed, and the outlined escalation process actioned in the event of non-availability. In addition, Clinical Engineering will now contact the dedicated falls team if there is any shortage of falls equipment in their stores, with a twice yearly report of stock levels and stock integrity/expiry, and a full yearly stocktake occurring. There will be 10 dedicated and tracked falls alarms held within the Emergency Cupboard at all times.”

    Source location

    2021-0119-Response-from-Medway-NHS-Foundation-Trust-Redacted
    Page 2 · response
    Published 23 April 2021

    Open published response
  4. Milton Keynes

    AI-generated summary

    Ida Jean Toole · Prevention of Future Deaths report

    This summary was generated using AI from the published report. Please read the original report for the complete account.

    Report summary

    Ida Jean Toole suffered an unwitnessed fall at Water Hall Care Centre on 10 January 2017, sustaining a head injury, and died at Milton Keynes Hospital on 14 January 2017. The concern was that, despite being assessed as at high risk of falling, she did not have a sensor mat alongside her bed because she had mental capacity, and the policy for providing sensor mats to high-risk residents required urgent review.

    Read the report on judiciary.uk

    Source evidence

    How this individual concern was interpreted

    PFD Monitor created a concise, searchable interpretation from the report wording shown below.

    PFD Monitor interpretation

    Failure to provide sensor mats to residents assessed as at high risk of falling

    Wider context from the report

    “During the course of the evidence I was told that Mrs Toole did not have a sensor mat alongside her bed despite having been assessed as a high risk of falling. The reason for this, I was told, was due to the fact that Mrs Toole had mental capacity. ”

    Source location

    Ida Jean Toole · Prevention of Future Deaths report
    Page 1 · concerns

    Open source report
  5. Norfolk

    AI-generated summary

    James Charles MALLETT · Prevention of Future Deaths report

    This summary was generated using AI from the published report. Please read the original report for the complete account.

    Report summary

    James Charles Mallett, aged 93, was admitted to hospital after a fall at home and later sustained a fatal head injury in a further inpatient fall. Concerns included delayed medical attendance, unclear and untimely neurological observations, inadequate contemporaneous records, insufficient falls prevention, and nursing staff training and experience that were considered inadequate.

    Read the report on judiciary.uk

    Source evidence

    How this individual concern was interpreted

    PFD Monitor created a concise, searchable interpretation from the report wording shown below.

    PFD Monitor interpretation

    Failure to use available movement-alert and fall-prevention equipment

    Wider context from the report

    “4) The nursing staff on duty do not appear to have the requisite knowledge or experience to nurse patients such as Mr Mallett. There was no falls planning or prevention, there was no care plan in place on this ward. There was no use of items such as sensor.crash pads, or equipment which can be attached to patients to warn of movement. The nurse who was stationed in that 6 bed bay because Mr Mallett and others in there were at particular risk, left her post and then Mr Mallett was found on the floor. ”

    Source location

    James Charles MALLETT · Prevention of Future Deaths report
    Page 1 · concerns

    Open source report
  6. Blackpool and the Fylde

    AI-generated summary

    Ethel Cross · Prevention of Future Deaths report

    This summary was generated using AI from the published report. Please read the original report for the complete account.

    Report summary

    Ethel Cross, who had a history of falls, fell on ward 4 at Clifton Hospital when a wheeled chair slipped, suffering a fractured neck of femur, and died the following day. Concerns were raised about wheeled chairs being accessible to elderly patients at risk of falls and the lack of an available alarm to alert staff when a high-risk patient mobilised unsupported.

    Read the report on judiciary.uk

    Source evidence

    How this individual concern was interpreted

    PFD Monitor created a concise, searchable interpretation from the report wording shown below.

    PFD Monitor interpretation

    Unavailability of alarms for high-risk patients requiring monitoring during mobilisation

    Wider context from the report

    “During the course of the evidence I heard that although at high risk of falls, and someone who would need one to one assistance from staff when mobilising, Ethel Cross was not provided with an alarm that in the event of her moving when staff are not nearby could alert members of the medical staff to such movement allowing the staff to attend to her. All such alarms on the ward were in use and such alarms are rarely not deployed. ”

    Source location

    Ethel Cross · Prevention of Future Deaths report
    Page 2 · concerns

    Open source report
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Data last updated 7 September 2026