Recurring concern
Failure to maintain clear accountability for care documentation
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Request correctionFirst reported 19 Sep 2013•Latest report 23 Jun 2025
What this concern includes
Includes failures of dedicated care-documentation accountability controls, including unclear assignment of responsibility for forms or records, inability to identify the staff member who completed them, and absence of a designated person responsible for keeping care documentation current.
Not included
- Excludes general omissions, inaccuracies or delays in care records where responsibility or attribution is not itself the unsafe condition.
- Excludes generic staffing, training, audit or governance deficiencies unless they directly impair accountability for care documentation.
- Excludes clinical care, observation, assessment or treatment failures where care documentation accountability is not the shared unsafe condition.
- Excludes documentation for non-care administrative, building-control or unrelated operational processes.
- Reports
- 8
- Individual concerns
- 8
- Date range
- 2013–2025
- Stated actions
- 5
Distinct published reports
A report can raise multiple concerns
First to latest report issue date
Described in published responses
Reports over time
Reports over time
Reports about this concern issued each year.
* 2026 is projected from reports observed to 7 Sep 2026.
Most frequent recipients
Most frequent recipients
Reports about this concern sent to each recipient.
Concerns and responses across reports
Only concerns grouped under this recurring concern are included. Select any concern, action or position to view the source wording.
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Concerns raised1
Failure to ensure that staff make records using their own identification and accurately identify the author
This report raised 8 other concerns. They are not shown here because they do not form part of this recurring concern.
Responses linked to these concernsEach statement is shown once, even when linked to more than one concern.
Actions described in response An action is something a respondent says it has done, is doing, or plans to do in response to the concern raised.2
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Action
Streamline Smart Card access and require bank staff to hold cards and complete Rio training before booking shifts.
Stated by North London NHS Foundation Trust -
Action
Review ward staff access daily and reinforce requirements against sharing Smart Cards or misattributing electronic records.
Stated by North London NHS Foundation Trust
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Concerns raised1
Failure to assign lead-carer responsibility for accurate and current home documentation
This report raised 20 other concerns. They are not shown here because they do not form part of this recurring concern.
Responses linked to these concernsEach statement is shown once, even when linked to more than one concern.
Respondent positions A position is what a respondent says about the concern when they do not describe a specific action.1
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Position
A decision to cease operating prevents provision of a detailed response to the indicated corrective actions.
Stated by Stars Social Support Limited
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Concerns raised1
Failure to identify the staff member completing and initialling part of a consent form
This report raised 10 other concerns. They are not shown here because they do not form part of this recurring concern.
Responses linked to these concernsEach statement is shown once, even when linked to more than one concern.
No linked response statementsNo respondent-stated action or position is linked to these concerns in the published data.
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Concerns raised1
Failure to accurately identify the staff member and role responsible for resident care records
Responses linked to these concernsEach statement is shown once, even when linked to more than one concern.
No linked response statementsNo respondent-stated action or position is linked to these concerns in the published data.
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Concerns raised1
Unclear responsibility for completing care forms
This report raised 14 other concerns. They are not shown here because they do not form part of this recurring concern.
Responses linked to these concernsEach statement is shown once, even when linked to more than one concern.
No linked response statementsNo respondent-stated action or position is linked to these concerns in the published data.
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Concerns raised1
Failure to identify staff completing care records
This report raised 15 other concerns. They are not shown here because they do not form part of this recurring concern.
Responses linked to these concernsEach statement is shown once, even when linked to more than one concern.
Actions described in response An action is something a respondent says it has done, is doing, or plans to do in response to the concern raised.1
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Action
Share investigation learning with New Park House and recommend improvements to recording practices.
Stated by Stoke-on-Trent City Council
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Concerns raised1
Failure to assign clear responsibility for recording increased observations
This report raised 5 other concerns. They are not shown here because they do not form part of this recurring concern.
Responses linked to these concernsEach statement is shown once, even when linked to more than one concern.
Actions described in response An action is something a respondent says it has done, is doing, or plans to do in response to the concern raised.2
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Action
Develop a joint observation procedure and recording charts defining observation requirements, recording arrangements, and staff responsibility.
Stated by Greater Manchester Mental Health NHS Foundation Trust -
Action
Provide UHSM with advice on developing its self-harm policy and guidance and protocols for observing patients at risk.
Stated by Greater Manchester Mental Health NHS Foundation Trust
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Concerns raised1
Failure to maintain accurate and attributable penicillin allergy records
This report raised 1 other concern. They are not shown here because they do not form part of this recurring concern.
Responses linked to these concernsEach statement is shown once, even when linked to more than one concern.
No linked response statementsNo respondent-stated action or position is linked to these concerns in the published data.
Data last updated 7 September 2026