Recurring concern
Failure to ensure lift engineers are competent to install and service lifts
Pin
Get email alerts
Request correctionFirst reported 23 Mar 2015•Latest report 11 Jan 2023
What this concern includes
Includes failures in qualification, training, competence assessment, refresher provision or verification for personnel who install, inspect, maintain or service passenger, vehicle or stair lifts, including failure to ensure they understand applicable manuals, safety-critical settings, examination requirements and known defects.
Not included
- Excludes competence or training deficiencies for lift users or operators who do not install or service lifts.
- Excludes generic staff training or equipment-use competence where lift installation, inspection, maintenance or servicing is not the bounded function.
- Excludes failures in the design, type approval, physical maintenance or operation of lifts when no deficiency in the competence assurance of lift engineers is identified.
- Excludes competence concerns for unrelated machinery, vehicles or clinical equipment unless the assertion specifically concerns personnel responsible for lift installation or servicing.
- Reports
- 3
- Individual concerns
- 4
- Date range
- 2015–2023
- Stated actions
- 2
Distinct published reports
A report can raise multiple concerns
First to latest report issue date
Described in published responses
Reports over time
Reports over time
Reports about this concern issued each year.
* 2026 is projected from reports observed to 7 Sep 2026.
Most frequent recipients
Most frequent recipients
Reports about this concern sent to each recipient.
Concerns and responses across reports
Only concerns grouped under this recurring concern are included. Select any concern, action or position to view the source wording.
-
Concerns raised2
Failure to ensure engineers read and understand the lift manual
Inconsistent communication of manual use and gear ring bolt responsibilities to lift owners
This report raised 14 other concerns. They are not shown here because they do not form part of this recurring concern.
Responses linked to these concernsEach statement is shown once, even when linked to more than one concern.
No linked response statementsNo respondent-stated action or position is linked to these concerns in the published data.
-
Concerns raised1
Lack of formal minimum qualification standards for lift engineers
This report raised 7 other concerns. They are not shown here because they do not form part of this recurring concern.
Responses linked to these concernsEach statement is shown once, even when linked to more than one concern.
No linked response statementsNo respondent-stated action or position is linked to these concerns in the published data.
-
Concerns raised1
Failure to train in-house service engineers to recognise the Minivator 2000 defect
This report raised 4 other concerns. They are not shown here because they do not form part of this recurring concern.
Responses linked to these concernsEach statement is shown once, even when linked to more than one concern.
Actions described in response An action is something a respondent says it has done, is doing, or plans to do in response to the concern raised.2
-
Action
Remind manufacturing members to continue providing field-safety training until affected products are traced and necessary action is taken.
Stated by British Healthcare Trades Association -
Action
Train service engineers to identify the defect, use feeler gauges for trunnion inspections, and check recall batch serial numbers, including through new-starter induction.
Stated by Savaria Lifts (UK) Ltd
Respondent positions A position is what a respondent says about the concern when they do not describe a specific action.1
-
Position
Handicare's adjusted internal processes and ongoing engineer training are considered sufficient to ensure appropriate training.
Stated by British Healthcare Trades Association
Data last updated 7 September 2026