Recurring concern
Unreliable access to relevant clinical records for safe care
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Request correctionFirst reported 12 Sep 2013•Latest report 22 Jun 2026
What this concern includes
Includes failures to retrieve, locate, present or provide access to relevant existing records for assessment, treatment and care decisions.
Not included
- Excludes absent or inaccurate information that was never reliably recorded.
- Excludes failures to transfer otherwise available information to another service or recipient.
- Excludes failure to review records that were already available unless access or retrieval was also deficient.
- Reports
- 122
- Individual concerns
- 129
- Date range
- 2013–2026
- Stated actions
- 192
Distinct published reports
A report can raise multiple concerns
First to latest report issue date
Described in published responses
Reports over time
Reports over time
Reports about this concern issued each year.
* 2026 is projected from reports observed to 7 Sep 2026.
Most frequent recipients
Most frequent recipients
Reports about this concern sent to each recipient.
Concerns and responses across reports
Only concerns grouped under this recurring concern are included. Select any concern, action or position to view the source wording.
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Concerns raised1
Failure to forward and make available GP medical notes for clinical examination
This report raised 3 other concerns. They are not shown here because they do not form part of this recurring concern.
Responses linked to these concernsEach statement is shown once, even when linked to more than one concern.
No linked response statementsNo respondent-stated action or position is linked to these concerns in the published data.
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Concerns raised1
Lack of commissioned services' access to relevant hospital records
This report raised 2 other concerns. They are not shown here because they do not form part of this recurring concern.
Responses linked to these concernsEach statement is shown once, even when linked to more than one concern.
No linked response statementsNo respondent-stated action or position is linked to these concerns in the published data.
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Concerns raised1
Failure to complete or retain neurological observation charts
This report raised 5 other concerns. They are not shown here because they do not form part of this recurring concern.
Responses linked to these concernsEach statement is shown once, even when linked to more than one concern.
Actions described in response An action is something a respondent says it has done, is doing, or plans to do in response to the concern raised.1
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Action
Reissue the neurological-observations flowchart and direct ward leaders to apply its recording requirements after relevant unwitnessed falls.
Stated by Tameside and Glossop Integrated Care NHS Foundation Trust
Respondent positions A position is what a respondent says about the concern when they do not describe a specific action.1
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Position
There is no evidence that neurological observation charts were lost from the records; that inference would be conjecture.
Stated by Tameside and Glossop Integrated Care NHS Foundation Trust
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Concerns raised1
Lack of CRI access to Nottinghamshire Healthcare electronic patient records
This report raised 5 other concerns. They are not shown here because they do not form part of this recurring concern.
Responses linked to these concernsEach statement is shown once, even when linked to more than one concern.
No linked response statementsNo respondent-stated action or position is linked to these concerns in the published data.
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Concerns raised1
Lack of an accessible, accurate central Emergency Department patient record
Responses linked to these concernsEach statement is shown once, even when linked to more than one concern.
No linked response statementsNo respondent-stated action or position is linked to these concerns in the published data.
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Concerns raised1
Lack of accessible sharing of relevant clinical information across NHS record silos
Responses linked to these concernsEach statement is shown once, even when linked to more than one concern.
No linked response statementsNo respondent-stated action or position is linked to these concerns in the published data.
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Concerns raised1
Failure to keep investigative test and scan results with patients' medical notes
This report raised 2 other concerns. They are not shown here because they do not form part of this recurring concern.
Responses linked to these concernsEach statement is shown once, even when linked to more than one concern.
Actions described in response An action is something a respondent says it has done, is doing, or plans to do in response to the concern raised.3
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Action
Review systems and processes for storing ECG investigations.
Stated by Cardiff & Vale University LHB -
Action
Review ECG machines for MUSE connectivity and improved patient identification.
Stated by Cardiff & Vale University LHB -
Action
Review MUSE usage and supporting infrastructure capacity for increased ECG activity.
Stated by Cardiff & Vale University LHB
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Concerns raised1
Failure to obtain a full record of residents’ prescribed drugs
This report raised 1 other concern. They are not shown here because they do not form part of this recurring concern.
Responses linked to these concernsEach statement is shown once, even when linked to more than one concern.
No linked response statementsNo respondent-stated action or position is linked to these concerns in the published data.
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Concerns raised1
Failure to provide healthcare staff with relevant clinical information before observations
This report raised 1 other concern. They are not shown here because they do not form part of this recurring concern.
Responses linked to these concernsEach statement is shown once, even when linked to more than one concern.
Actions described in response An action is something a respondent says it has done, is doing, or plans to do in response to the concern raised.2
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Action
Provide all staff with access to clinical information before seeing prisoners.
Stated by Leicestershire Partnership NHS Trust -
Action
Remind staff to access clinical notes during routine prisoner consultations to inform clinical decisions.
Stated by Leicestershire Partnership NHS Trust
Respondent positions A position is what a respondent says about the concern when they do not describe a specific action.1
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Position
Clinical information is already accessible to all staff before prisoners are seen, addressing the need for appropriate access.
Stated by Leicestershire Partnership NHS Trust
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Concerns raised2
Failure to obtain the triage record before patient assessment
Unavailability of triage records of patient attendance
This report raised 11 other concerns. They are not shown here because they do not form part of this recurring concern.
Responses linked to these concernsEach statement is shown once, even when linked to more than one concern.
Actions described in response An action is something a respondent says it has done, is doing, or plans to do in response to the concern raised.3
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Action
Agree which aspects of the Medway system Camden and Islington staff will use.
Stated by Whittington Health NHS Trust -
Action
Develop a written Medway user guide for Camden and Islington staff.
Stated by Whittington Health NHS Trust -
Action
Repeat training for Camden and Islington staff on the Medway system.
Stated by Whittington Health NHS Trust
Respondent positions A position is what a respondent says about the concern when they do not describe a specific action.1
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Position
The triage assessment was recorded electronically, including the patient’s arrival, assessment, police attendance and high risk of self-harm.
Stated by Whittington Health NHS Trust
Data last updated 7 September 2026