Recurring concern
Unreliable safety CCTV monitoring systems
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Request correctionFirst reported 12 Mar 2014•Latest report 3 Apr 2025
What this concern includes
Includes failures of CCTV systems used for safety-critical monitoring across care, transport, public-access, custodial and operational settings, including coverage, availability, functionality, access, live monitoring, staff guidance, review, retrieval and provision of effective alternatives when CCTV is unavailable.
Not included
- Excludes CCTV used solely for general security, crime detection or retrospective evidence where no safety-monitoring function is identified.
- Excludes failures limited to police access to CCTV information, custody CCTV monitoring, high-risk-location access monitoring or another separately named CCTV system when that narrower concern is the supported boundary.
- Excludes generic staffing, training, communication or IT deficiencies unless they directly impair safety CCTV monitoring.
- Excludes the underlying hazard or incident when no deficiency in the safety CCTV system is asserted.
- Reports
- 23
- Individual concerns
- 30
- Date range
- 2014–2025
- Stated actions
- 11
Distinct published reports
A report can raise multiple concerns
First to latest report issue date
Described in published responses
Reports over time
Reports over time
Reports about this concern issued each year.
* 2026 is projected from reports observed to 7 Sep 2026.
Most frequent recipients
Most frequent recipients
Reports about this concern sent to each recipient.
Concerns and responses across reports
Only concerns grouped under this recurring concern are included. Select any concern, action or position to view the source wording.
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Concerns raised1
Absence of CCTV security camera monitoring
This report raised 4 other concerns. They are not shown here because they do not form part of this recurring concern.
Responses linked to these concernsEach statement is shown once, even when linked to more than one concern.
No linked response statementsNo respondent-stated action or position is linked to these concerns in the published data.
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Concerns raised1
Unclear CCTV operator training on identifying sexual predators and stalking behaviour
This report raised 24 other concerns. They are not shown here because they do not form part of this recurring concern.
Responses linked to these concernsEach statement is shown once, even when linked to more than one concern.
Actions described in response An action is something a respondent says it has done, is doing, or plans to do in response to the concern raised.1
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Action
Deliver CCTV operator training covering suspicious, predatory, stalking and sexual harassment behaviours.
Stated by London Borough of Redbridge
Respondent positions A position is what a respondent says about the concern when they do not describe a specific action.1
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Position
CCTV operator training already covers recognising suspicious, predatory, stalking, sexual harassment and intimidation behaviours.
Stated by London Borough of Redbridge
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Concerns raised2
Failure to make station CCTV footage immediately available to Route Control Rooms
Failure to provide CCTV coverage beyond station concourses and platform ends
Responses linked to these concernsEach statement is shown once, even when linked to more than one concern.
No linked response statementsNo respondent-stated action or position is linked to these concerns in the published data.
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Concerns raised1
Absence of monitored CCTV, lighting or other means of detecting persons at immediate risk
This report raised 3 other concerns. They are not shown here because they do not form part of this recurring concern.
Responses linked to these concernsEach statement is shown once, even when linked to more than one concern.
Respondent positions A position is what a respondent says about the concern when they do not describe a specific action.1
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Position
No further response is considered necessary at this stage after reviewing the existing submission and Regulation 28 report.
Stated by Durham County Council
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Concerns raised1
Unavailability of CCTV in residential care homes
This report raised 19 other concerns. They are not shown here because they do not form part of this recurring concern.
Responses linked to these concernsEach statement is shown once, even when linked to more than one concern.
Respondent positions A position is what a respondent says about the concern when they do not describe a specific action.1
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Position
CCTV is considered inappropriate in residential homes because it would intrude on residents’ rights and liberties.
Stated by Jeesal Residential Care Services Limited
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Concerns raised1
Inability of the central CCTV monitoring system to watch all stations simultaneously
This report raised 3 other concerns. They are not shown here because they do not form part of this recurring concern.
Responses linked to these concernsEach statement is shown once, even when linked to more than one concern.
Respondent positions A position is what a respondent says about the concern when they do not describe a specific action.3
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Position
On-train and CCTV obstacle-detection technology is considered insufficiently mature for reliable operation on the DLR network.
Stated by Keolis Amey Docklands (KAD and Transport for London
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Position
Existing risk controls were considered appropriate and reasonably practicable, so additional platform screen doors were not required.
Stated by Office of Rail and Road -
Position
DLR, KAD and TfL held responsibility and power to investigate and implement additional technological or operational safety solutions.
Stated by Office of Rail and Road
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Concerns raised2
Inadequate training in monitoring ride CCTV
Failure to adequately monitor ride CCTV
This report raised 7 other concerns. They are not shown here because they do not form part of this recurring concern.
Responses linked to these concernsEach statement is shown once, even when linked to more than one concern.
No linked response statementsNo respondent-stated action or position is linked to these concerns in the published data.
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Concerns raised1
Lack of a system for staff to alert and track individuals of concern on CCTV
This report raised 3 other concerns. They are not shown here because they do not form part of this recurring concern.
Responses linked to these concernsEach statement is shown once, even when linked to more than one concern.
Actions described in response An action is something a respondent says it has done, is doing, or plans to do in response to the concern raised.1
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Action
Continue evaluating camera-based detection technologies and equipment that could alert staff to dangerous or potentially suicidal behaviour.
Stated by London Underground Limited
Respondent positions A position is what a respondent says about the concern when they do not describe a specific action.2
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Position
Existing CCTV arrangements are considered appropriate for local congestion management, incident support and incident review rather than continuous real-time tracking.
Stated by London Underground Limited
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Position
Continuous CCTV monitoring is not possible, and behavioural detection technologies are considered too immature for reliable London Underground operation.
Stated by London Underground Limited
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Concerns raised3
Failure to train and guide reception staff in CCTV monitoring
Inadequate CCTV screen visibility for pool activity
Failure to maintain CCTV cameras and provide alternative surveillance when one is non-operational
This report raised 8 other concerns. They are not shown here because they do not form part of this recurring concern.
Responses linked to these concernsEach statement is shown once, even when linked to more than one concern.
No linked response statementsNo respondent-stated action or position is linked to these concerns in the published data.
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Concerns raised1
Unavailability of prominently displayed CCTV cameras overlooking the bridge
This report raised 1 other concern. They are not shown here because they do not form part of this recurring concern.
Responses linked to these concernsEach statement is shown once, even when linked to more than one concern.
Actions described in response An action is something a respondent says it has done, is doing, or plans to do in response to the concern raised.2
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Action
Complete feasibility, CCTV coverage and temporary fencing reviews for North Bridge safety measures.
Stated by Calderdale Borough Council -
Action
Install an additional CCTV camera providing coverage of North Bridge.
Stated by Calderdale Borough Council
Data last updated 7 September 2026