Recurring concern
Unreliable NOMIS safety-critical information access and visibility
- Reports that mention this concern
- 8
- Times this concern has been raised
- 10
- Stated actions linked to this concern
- 9
What this concern includes
Includes failures of NOMIS or directly integrated NOMIS/DPS controls that impair authorised staff access to, visibility of, interpretation of, or effective use of safety-critical prisoner information, including healthcare access, risk assessments, alerts, prior ACCT information and records needed for multidisciplinary oversight.
What is not included
- Excludes generic prison or healthcare communication, training, staffing or record-keeping deficiencies where NOMIS is not the deficient system.
- Excludes failures of non-NOMIS systems, such as SystmOne, unless the report explicitly identifies their integration with or effect on NOMIS safety-critical information access.
- Excludes failures to act on complete and clearly presented NOMIS information when the NOMIS access and visibility controls operated reliably.
- Excludes the broader prison-healthcare interoperability concern when the assertion does not identify a NOMIS information-access, visibility or system-function deficiency.
Trends
Reports over time
Reports mentioning this concern, over time
Reports about this concern issued each year.
* 2026 is projected from reports observed to 7 Sep 2026.
Most frequent recipients
Most frequent recipients
Reports about this concern sent to each recipient.
Reports and published responses 8 reports
See individual reports that have raised this concern, and the actions taken in response
-
Concerns raised2
Unavailability of NOMIS/DPS alerts to Healthcare Staff
Insufficiently detailed and visible NOMIS/DPS risk-alert categorisation for operational prison staff
This report raised 4 other concerns. They are not shown here because they do not form part of this recurring concern.
Linked responses
- HM Prison and Probation Service
- Ministry of Justice
- Northamptonshire Healthcare NHS Foundation Trust
- Nottingham Prison
Stated actions An action is something a respondent says it has done, is doing, or plans to do in response to the concern raised.2
-
HM Prison and Probation Service and Ministry of Justice and Nottingham Prison
Review NOMIS/DPS alerts later in 2026 with safety, digital and policy experts to improve their consistency, clarity, visibility and usability.
-
HM Prison and Probation Service and Ministry of Justice and Nottingham Prison
Ensure findings from the NOMIS/DPS alerts review inform future enhancements addressing the identified concerns.
Respondent positions A position is what a respondent says about the concern when they do not describe a specific action.2
-
Northamptonshire Healthcare NHS Foundation Trust
The Ministry of Justice is responsible for NOMIS/DPS alerts, so it will lead the response to concerns about their categorisation and visibility.
-
HM Prison and Probation Service and Ministry of Justice and Nottingham Prison
NOMIS/DPS already provides more granularity than a single “violent” categorisation, although improvements in consistency, clarity and visibility are needed.
-
Concerns raised2
Inconsistent understanding among prison and healthcare staff of healthcare access to NOMIS
Deactivation of healthcare staff NOMIS accounts due to lack of use
This report raised 6 other concerns. They are not shown here because they do not form part of this recurring concern.
Linked responses
- Department of Health and Social Care
- Oxleas NHS Foundation Trust
Stated actions An action is something a respondent says it has done, is doing, or plans to do in response to the concern raised.3
-
Department of Health and Social Care
Improve healthcare staff understanding of how to use the NOMIS system.
-
Oxleas NHS Foundation Trust
Provide NOMIS training and support to the practice development nurse, new users and existing users requiring assistance.
-
Oxleas NHS Foundation Trust
Reinstate and enable NOMIS access for healthcare staff, with access demonstrations recorded and monitored.
-
Concerns raised1
Failure of NOMIS information accessibility to support risk assessments
This report raised 3 other concerns. They are not shown here because they do not form part of this recurring concern.
Linked responses
- HM Prison and Probation Service
- Ministry of Justice
- NHS England
Stated actions An action is something a respondent says it has done, is doing, or plans to do in response to the concern raised.2
-
HM Prison and Probation Service
Develop Digital Prison Services as the replacement case management system, including core functionality needed to cease using NOMIS.
-
HM Prison and Probation Service
Consider adding keyword searching to Digital Prison Services.
Respondent positions A position is what a respondent says about the concern when they do not describe a specific action.3
-
NHS England
HMPPS is responsible for responding to concerns about national guidance and the accessibility of key information recorded on NOMIS.
-
Ministry of Justice
Operational concerns should be addressed by HMPPS Director General of Operations, rather than by the Minister.
-
HM Prison and Probation Service
NOMIS and DPS currently lack key-date recording and keyword-search functions while DPS core development is prioritised; these enhancements are planned or under consideration.
-
Concerns raised1
Sparse NOMIS record keeping for SACU
This report raised 5 other concerns. They are not shown here because they do not form part of this recurring concern.
Linked response
- HM Prison and Probation Service
Stated actions An action is something a respondent says it has done, is doing, or plans to do in response to the concern raised.1
-
HM Prison and Probation Service
Use a segregation weekly booklet consolidating recording sheets and documenting significant interactions for each prisoner.
-
Concerns raised1
Failure to make NOMIS training compulsory for clinicians working with prisoners
No linked response statementsNo respondent-stated action or position is linked to these concerns in the published data.
-
Concerns raised1
NOMIS failing to support necessary human intervention
This report raised 7 other concerns. They are not shown here because they do not form part of this recurring concern.
No linked response statementsNo respondent-stated action or position is linked to these concerns in the published data.
-
Concerns raised1
NOMIS failing to alert staff to past ACCTs from the initial screen
This report raised 2 other concerns. They are not shown here because they do not form part of this recurring concern.
Linked response
- HM Prison and Probation Service
Respondent positions A position is what a respondent says about the concern when they do not describe a specific action.1
-
HM Prison and Probation Service
NOMIS provides current alerts and accessible historical ACCT information, with staff training on locating prisoner information.
-
Concerns raised1
Limitations of the NOMIS database in recording details of closed ACCT plans
This report raised 5 other concerns. They are not shown here because they do not form part of this recurring concern.
Linked response
- HM Prison and Probation Service
Stated actions An action is something a respondent says it has done, is doing, or plans to do in response to the concern raised.1
-
HM Prison and Probation Service
Implement and embed a post-closure ACCT process requiring daily notification, plan circulation, interview updates, core-record filing and NOMS recording of ACCT openings and closures.
Actions and positions describe what organisations say in published responses. Implementation is not independently verified.
Data last updated 7 September 2026