Unreliable Care Programme Approach care coordination
First to latest report 24 Jun 2015 — 12 Jan 2026
Reports that mention this concern
21
Times this concern has been raised
25
Stated actions linked to this concern
27
What this concern includes
Includes failures of the named Care Programme Approach and its dedicated care-coordination controls, including allocation of a care coordinator, structured reviews, medication review, care planning, role definition, risk management, inter-professional coordination and required follow-up.
What is not included
Excludes medication-review failures that are not part of the Care Programme Approach.
Excludes generic care coordination, communication or governance deficiencies where the Care Programme Approach is not explicitly involved.
Excludes failures of unrelated discharge, treatment or referral processes unless they are specifically identified as CPA controls.
Excludes final membership conclusions; the cited assertions support consideration of this parent only.
Trends
Reports over time
Reports mentioning this concern, over time
Reports about this concern issued each year.
* 2026 is projected from reports observed to 7 Sep 2026.
Most frequent recipients
Most frequent recipients
Reports about this concern sent to each recipient.
HM Prison and Probation Service3
NHS England3
Sussex Partnership NHS Foundation Trust3
Central and North West London NHS Foundation Trust2
East London NHS Foundation Trust2
Essex Partnership University NHS Foundation Trust2
Ministry of Justice2
Brunswick Ward at Lindridge1
Department of Health and Social Care1
Derbyshire County Council1
Derbyshire Healthcare NHS Foundation Trust1
Dorset Healthcare University NHS Foundation Trust1
Elmbridge Borough Council1
Greater Manchester Mental Health NHS Foundation Trust1
HCRG Care Services Ltd1
NHS trust20
English county council3
Executive agency3
Executive non-departmental public body3
Integrated care board3
Ministerial department3
Coronial office1
English district council1
Fire and rescue service1
Healthcare site1
Private limited company1
Registered charity1
Registered provider of social housing1
Type not available1
Reports and published responses 21 reports
See individual reports that have raised this concern, and the actions taken in response
Essex
Concerns raised1
Failure of CMHT and Care Coordinator performance under the Care Programme Approach
This report raised 13 other concerns. They are not shown here because they do not form part of this recurring concern.
Linked response
Essex Partnership University NHS Foundation Trust
Stated actions An action is something a respondent says it has done, is doing, or plans to do in response to the concern raised.3
Essex Partnership University NHS Foundation Trust
Standardise sample-based community mental health caseload audits across localities.
Essex Partnership University NHS Foundation Trust
Introduce a care-coordination competency framework for new starters as part of probation.
Essex Partnership University NHS Foundation Trust
Provide targeted complexity-and-escalation training, reflective supervision, and monthly CPD review for Care Coordinators.
Respondent positions A position is what a respondent says about the concern when they do not describe a specific action.3
Essex Partnership University NHS Foundation Trust
The concerns reflect professional practice failures rather than a systemic organisational failure of care-planning systems or governance.
Disputes the concernThe respondent disagreed with part of the concern or the basis for it.
Essex Partnership University NHS Foundation Trust
Existing supervision, MDT escalation, governance, and proportionate sample-based audits are considered sufficient; exhaustive case-by-case auditing is not required.
Existing arrangements considered sufficientThe respondent said that existing arrangements were sufficient, so no further action was needed.
Essex Partnership University NHS Foundation Trust
Proactive detailed review of every case is operationally infeasible because community caseloads are large and existing resources are limited.
Unable to actThe respondent said that a constraint prevented them from taking the relevant action.
Essex
Concerns raised1
Failure to allocate a Care Coordinator under the Care Programme Approach
This report raised 8 other concerns. They are not shown here because they do not form part of this recurring concern.
Linked response
Essex Partnership University NHS Foundation Trust
Stated actions An action is something a respondent says it has done, is doing, or plans to do in response to the concern raised.1
Essex Partnership University NHS Foundation Trust
Strengthen care-coordinator referral and allocation through shared referral-inbox access, weekly monitoring and a weekly Flow and Capacity Meeting.
Manchester South
Concerns raised1
Failure to allocate a CMHT Care Coordinator during prolonged inpatient admission
This report raised 9 other concerns. They are not shown here because they do not form part of this recurring concern.
Linked response
Pennine Care NHS Foundation Trust
Stated actions An action is something a respondent says it has done, is doing, or plans to do in response to the concern raised.1
Pennine Care NHS Foundation Trust
Improve CMHT allocation and discharge coordination through increased staffing, reduced waiting lists, weekly ward attendance and duty-worker participation in relevant ward rounds.
Dorset
Concerns raised1
Failure to raise offensive-weapon disclosures at Care Programme Meetings
This report raised 6 other concerns. They are not shown here because they do not form part of this recurring concern.
No linked response statements
No respondent-stated action or position is linked to these concerns in the published data.
Surrey
Concerns raised1
Failure to follow the Care Programme Approach during discharge
This report raised 9 other concerns. They are not shown here because they do not form part of this recurring concern.
Linked response
Surrey and Borders Partnership NHS Foundation Trust
Stated actions An action is something a respondent says it has done, is doing, or plans to do in response to the concern raised.1
Surrey and Borders Partnership NHS Foundation Trust
Update CPA and Acute Care Services policies to require a pre-discharge CPA meeting for every homeless inpatient.
Respondent positions A position is what a respondent says about the concern when they do not describe a specific action.1
Surrey and Borders Partnership NHS Foundation Trust
District and Borough Housing Departments are responsible for finding settled accommodation following the Trust’s statutory referral of homeless patients.
Redirects responsibilityThe respondent said that another organisation was responsible for deciding or taking action.
London (West)
Concerns raised1
Failure to resolve the interagency Care Programme Approach process
This report raised 1 other concern. They are not shown here because they do not form part of this recurring concern.
No linked response statements
No respondent-stated action or position is linked to these concerns in the published data.
Brighton and Hove
Concerns raised1
Failure to follow Care Programme Approach guidance
This report raised 4 other concerns. They are not shown here because they do not form part of this recurring concern.
No linked response statements
No respondent-stated action or position is linked to these concerns in the published data.
Lincolnshire
Concerns raised2
Lack of an adequate Care Programme Approach
Failure to appoint a care coordinator to monitor care under an appropriate care plan
This report raised 12 other concerns. They are not shown here because they do not form part of this recurring concern.
Linked responses
Lincolnshire County Council
Lincolnshire Partnership NHS Foundation Trust
Stated actions An action is something a respondent says it has done, is doing, or plans to do in response to the concern raised.2
Lincolnshire Partnership NHS Foundation Trust
Strengthen dual-diagnosis policies and protocols to provide an enhanced Care Programme Approach with joint substance-misuse working.
Lincolnshire Partnership NHS Foundation Trust
Review the Care Programme Approach to ensure appropriate care-coordinator allocation, including for all patients with dual diagnosis.
Respondent positions A position is what a respondent says about the concern when they do not describe a specific action.1
Lincolnshire County Council
Care coordination and assertive outreach concerns relate to services commissioned by the CCG and provided by Lincolnshire Partnership NHS Trust.
Redirects responsibilityThe respondent said that another organisation was responsible for deciding or taking action.
Suffolk
Concerns raised1
Lack of a structured medication review within the overall Care Plan Approach
This report raised 2 other concerns. They are not shown here because they do not form part of this recurring concern.
No linked response statements
No respondent-stated action or position is linked to these concerns in the published data.
Manchester North
Concerns raised1
Failure to continue the Care Program Approach after transfer to the Prison Service
This report raised 11 other concerns. They are not shown here because they do not form part of this recurring concern.
Linked response
HM Prison and Probation Service
Respondent positions A position is what a respondent says about the concern when they do not describe a specific action.1
HM Prison and Probation Service
Healthcare providers or prison mental health services determine whether an individual requires continuation of the Care Programme Approach.
Redirects responsibilityThe respondent said that another organisation was responsible for deciding or taking action.
Actions and positions describe what organisations say in published responses. Implementation is not independently verified.