Recurring concern

Unreliable university handling of student mental-health disclosures

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First reported 2 May 2019•Latest report 28 Oct 2019

Definition

What this concern includes

Includes university and admissions-process failures concerning how students are informed about, encouraged to make, receive, protect, share or use mental-health disclosures made through UCAS or to a prospective university, including whether disclosure affects admission and whether relevant support staff receive appropriate information.

Not included

  • Excludes general university mental-health service capacity, counselling, pastoral support or student-risk identification failures where student disclosure handling is not the deficient control.
  • Excludes generic data-protection, communication or admissions deficiencies unless they directly concern the safety, deterrence or use of student mental-health disclosures.
  • Excludes clinical mental-health assessment or treatment after a student has been appropriately connected to support.
  • Excludes disclosure of unrelated personal information or mental-health information shared solely between clinical services.
Reports
2

Distinct published reports

Individual concerns
2

A report can raise multiple concerns

Date range
2019–2019

First to latest report issue date

Stated actions
9

Described in published responses

Reports over time

Reports over time

Reports about this concern issued each year.

* 2026 is projected from reports observed to 7 Sep 2026.

Most frequent recipients

Most frequent recipients

Reports about this concern sent to each recipient.

Universities and Colleges Admissions Service2
Department for Education1
Department of Health and Social Care1
University of Bristol1
University of the Arts London1

Concerns and responses across reports

Only concerns grouped under this recurring concern are included. Select any concern, action or position to view the source wording.

  1. Inner North London

    AI-generated summary

    Julius Jake Little · Prevention of Future Deaths report

    This summary was generated using AI from the published report. Please read the original report for the complete account.

    Report summary

    Julius Jake Little, a 20-year-old undergraduate living in university halls, was found unresponsive on 7 June 2019 with a ligature around his neck and was pronounced dead despite resuscitation efforts. The report raised concerns about how universities use disclosed mental-health information, including limited student responses to support offers and the lack of communication of disclosure information to tutors and halls staff.

    Read the report on judiciary.uk

    Source evidence

    How this individual concern was interpreted

    PFD Monitor created a concise, searchable interpretation from the report wording shown below.

    PFD Monitor interpretation

    Failure to effectively disseminate mental health disclosure information to tutors and halls of residence staff

    Wider context from the report

    “In the course of hearing an inquest at Poplar Coroner's Court on 9/10/19 into the death of Julius Jake Little, evidence was considered in relation to available support services offered to undergraduates at UAL who have a history of mental health problems. The Dean of Students at UAL ████████, gave evidence that applicants to UAL make an online application to the admissions organisation UCAS. The application invites them to disclose any history they have of mental health problems, upon being accepted on a course of study this information is provided to the admitting university. ████████ indicated that the mental health disclosure information is used to target students that may require support, and at UAL emails are sent to undergraduates, inviting them to register with the university's support services. Regrettably, it would appear that of UAL's cohort of students that disclosed mental health problems to UCAS, only 66% of undergraduates responded to the email invitation offering mental health support. The remaining 33%, a total of some 200 students, did not respond to the offer. I asked ████████ whether the identity of students who had made a mental health disclosure in their UCAS application was communicated to tutors and halls of residence staff at the university. I was informed that this information was not so disseminated as it would be breach of data protection legislation, this appears to be a missed opportunity. I cannot suggest a solution to this problem, however it does appear to be a lost opportunity to secure this valuable information but not to utilise it effectively. ”

    Source location

    Julius Jake Little · Prevention of Future Deaths report
    Page 2 · concerns

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    Source evidence

    How this respondent action was interpreted

    PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

    PFD Monitor interpretation

    Regularly review mental-health data-sharing policies and procedures to maintain legal compliance and support students effectively.

    Verbatim wording from the response

    “The GDPR and the Data Protection Act 2018 permit such data to be shared only where there is a risk of harm to self or others. In such circumstances we share information about the student on a case by case basis if we believe it is necessary to protect the individual or others from harm.”

    Source location

    2019-0371-Response-by-UAL
    Page 2 · response
    Published 13 December 2019

    Open published response

    Source evidence

    How this respondent position was interpreted

    PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

    PFD Monitor interpretation

    Data protection law limits sharing disability-related information without informed consent to cases involving a risk of harm to the student or others.

    Verbatim wording from the response

    “Disability-related information is classified as ‘special category personal data’ under the GDPR. This means there are very limited circumstances in which we can share such data without the informed consent of the student in question.”

    Source location

    2019-0371-Response-by-UAL
    Page 1 · response
    Published 13 December 2019

    Open published response
  2. Avon

    AI-generated summary

    Benjamin James Charles MURRAY · Prevention of Future Deaths report

    This summary was generated using AI from the published report. Please read the original report for the complete account.

    Report summary

    On 5 May 2018, Ben was found beneath the Clifton suspension bridge after walking onto the bridge, climbing onto the buttress wall and propelling himself forward. The inquest concluded that his death was suicide. The report raised concerns about mental health disclosure by university applicants, the pastoral role of universities during transition to higher education, and the absence of university investigation reports following a student death.

    Read the report on judiciary.uk

    Source evidence

    How this individual concern was interpreted

    PFD Monitor created a concise, searchable interpretation from the report wording shown below.

    PFD Monitor interpretation

    Failure to ensure that mental health disclosure is de-stigmatised and does not deter university admission

    Wider context from the report

    “2. For UCAS, The Department of Education and The Minister for Suicide Prevention The concern over mental health disclosure either on the UCAS application form or indeed to a prospective University. I am told that currently such disclosure is at 37%. There needs to be a move towards de-stigmatising mental health and ensuring that students are made aware that by disclosing mental health problems on their UCAS form or to their prospective University that it will not affect getting a place at University. ”

    Source location

    Benjamin James Charles MURRAY · Prevention of Future Deaths report
    Page 2 · concerns

    Open source report

    Source evidence

    How this respondent action was interpreted

    PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

    PFD Monitor interpretation

    Develop measures and a strategic approach through the Education Transitions Network to support students’ transition into higher education and protect wellbeing.

    Verbatim wording from the response

    “Students can experience pressures in moving from school/college to University. The Education Transitions Network was launched in March by the Department for Education to examine ways to help students deal with the pressures and challenges that may arise when starting university. More information is available on GOV.UK: https://www.gov.uk/government/news/government-creates-new-student-mental-health-taskforce.”

    Source location

    2019-0155-Response-by-Department-for-Education
    Page 3 · response
    Published 28 July 2019

    Open published response

    Source evidence

    How this respondent action was interpreted

    PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

    PFD Monitor interpretation

    Provide content explaining the importance and benefits of declaring mental health concerns and how UCAS and providers use that information.

    Verbatim wording from the response

    “Applicants are encouraged to declare if they have a disability, special need, or mental health concern, so that universities’ student support teams are aware and offer additional help. However, we understand from our work that it can be difficult for young people to self-declare this type of personal, sensitive information. To address this, we have worked with organisations such as Student Minds and the University Mental Health Advisers Network (UMHAN) to develop additional content that reinforces the importance of declaring a mental health concern, explains the benefits of doing so, and clarifies how this information is used by UCAS and the university or college. We will continue to work with such organisations to ensure that our content is up-to-date, and reaches our applicants in a timely and appropriate manner.”

    Source location

    2019-0155-Response-by-UCAS
    Page 2 · response
    Published 28 July 2019

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    Source evidence

    How this respondent action was interpreted

    PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

    PFD Monitor interpretation

    Continue collaborating with student organisations to keep declaration content up to date and distribute it to applicants appropriately.

    Verbatim wording from the response

    “Applicants are encouraged to declare if they have a disability, special need, or mental health concern, so that universities’ student support teams are aware and offer additional help. However, we understand from our work that it can be difficult for young people to self-declare this type of personal, sensitive information. To address this, we have worked with organisations such as Student Minds and the University Mental Health Advisers Network (UMHAN) to develop additional content that reinforces the importance of declaring a mental health concern, explains the benefits of doing so, and clarifies how this information is used by UCAS and the university or college. We will continue to work with such organisations to ensure that our content is up-to-date, and reaches our applicants in a timely and appropriate manner.”

    Source location

    2019-0155-Response-by-UCAS
    Page 2 · response
    Published 28 July 2019

    Open published response

    Source evidence

    How this respondent action was interpreted

    PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

    PFD Monitor interpretation

    Redesign the undergraduate application’s questions and supporting help text about disability, special needs and mental health information.

    Verbatim wording from the response

    “As part of a wider programme of business change, we are redeveloping our online application for undergraduate students. This affords us the opportunity to work with organisations such as Student Minds and the UMHAN to redesign how we ask for information about disabilities, special needs, or mental health issues – and the help text that supports this. To understand the most appropriate and effective way in which to redesign this question, we’re holding a roundtable discussion on 30 July with representatives from sector bodies and expert organisations, the result of which will be in place in 2020, for the 2021 entry cycle.”

    Source location

    2019-0155-Response-by-UCAS
    Page 2 · response
    Published 28 July 2019

    Open published response

    Source evidence

    How this respondent action was interpreted

    PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

    PFD Monitor interpretation

    Hold a sector and expert roundtable to determine the most appropriate redesign of mental health-related application questions.

    Verbatim wording from the response

    “As part of a wider programme of business change, we are redeveloping our online application for undergraduate students. This affords us the opportunity to work with organisations such as Student Minds and the UMHAN to redesign how we ask for information about disabilities, special needs, or mental health issues – and the help text that supports this. To understand the most appropriate and effective way in which to redesign this question, we’re holding a roundtable discussion on 30 July with representatives from sector bodies and expert organisations, the result of which will be in place in 2020, for the 2021 entry cycle.”

    Source location

    2019-0155-Response-by-UCAS
    Page 2 · response
    Published 28 July 2019

    Open published response

    Source evidence

    How this respondent action was interpreted

    PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

    PFD Monitor interpretation

    Explore using the UCAS Hub to strengthen application and transition messaging and signpost support services and experts.

    Verbatim wording from the response

    “Alongside the new application service, we have developed the UCAS Hub – a new online information and advice tool to support students through every step of their decision-making journey, which surfaces the right information at the right time, based on their expressed preferences and interests. The first version of this will go live this autumn. We are exploring how the UCAS Hub could help strengthen the messaging about all aspects of applying and going to university, to alleviate anxiety during the application process, as well as regularly signposting the support services and experts who can offer help once they have made the transition.”

    Source location

    2019-0155-Response-by-UCAS
    Page 2 · response
    Published 28 July 2019

    Open published response

    Source evidence

    How this respondent action was interpreted

    PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

    PFD Monitor interpretation

    Support UCAS in developing alternative ways to encourage mental-health and disability declarations and reduce barriers to disclosure.

    Verbatim wording from the response

    “The University is supporting UCAS in its endeavours to find alternative ways of encouraging declarations and reducing the barriers to declarations about extenuating or mitigating circumstances as well as any mental health concerns, or other disabilities.”

    Source location

    2019-0155-Response-by-University-of-Bristol
    Page 2 · response
    Published 28 July 2019

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    Source evidence

    How this respondent action was interpreted

    PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

    PFD Monitor interpretation

    Provide applicants and students with regular prompts encouraging disclosure of mental-health difficulties and explaining how disclosures are used.

    Verbatim wording from the response

    “The University also provides regular prompts to applicants and students during their time at the University about the benefits of disclosing any mental health difficulties and reassures them that this will have no impact on their application or studies but will be used to support them.”

    Source location

    2019-0155-Response-by-University-of-Bristol
    Page 2 · response
    Published 28 July 2019

    Open published response

    Source evidence

    How this respondent position was interpreted

    PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

    PFD Monitor interpretation

    Higher education providers are responsible for their own admissions processes, including handling mental health disclosure during admissions.

    Verbatim wording from the response

    “Concern 2: You raise the important issue of mental health disclosure to HE providers, students and advisers, either via the UCAS application process or direct to the provider. UCAS provides a range of information and advice to all audiences in relation to mental health and the support HE providers can offer. HE providers are responsible for their own admissions processes, however the government also has a role to play in promoting an environment in which students feel able to disclose a mental health condition without concern that this may be detrimental to their chances of either securing an offer, or thriving at that place of study.”

    Source location

    2019-0155-Response-by-Department-for-Education
    Page 3 · response
    Published 28 July 2019

    Open published response
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Data last updated 7 September 2026