Recurring concern

Unreliable haematology clinical review and advice

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First reported 23 Oct 2014•Latest report 28 May 2026

Definition

What this concern includes

Includes failures in the haematology clinical-review and advice process, including insufficient capacity for comprehensive reviews, failure to respond to requests, delayed or unavailable specialist review, and related arrangements that prevent timely haematology input.

Not included

  • Excludes general healthcare or specialist staffing shortages where haematology clinical review or advice is not the affected function.
  • Excludes failures in anticoagulation, transfusion, oncology or other condition-specific care unless the assertion specifically concerns the haematology review and advice process.
  • Excludes failures occurring after adequate haematology advice or review has been provided, including unrelated treatment or follow-up deficiencies.
  • Excludes generic communication or referral failures that do not directly impair access to haematology clinical review or advice.
Reports
3

Distinct published reports

Individual concerns
4

A report can raise multiple concerns

Date range
2014–2026

First to latest report issue date

Stated actions
9

Described in published responses

Reports over time

Reports over time

Reports about this concern issued each year.

* 2026 is projected from reports observed to 7 Sep 2026.

Most frequent recipients

Most frequent recipients

Reports about this concern sent to each recipient.

Bedfordshire Hospitals NHS Foundation Trust1
Birmingham and Solihull Integrated Care System1
Department of Health and Social Care1
Mid and South Essex NHS Foundation Trust1
NHS England1
NHS Essex Integrated Care Board1
University Hospitals Birmingham NHS Foundation Trust1

Concerns and responses across reports

Only concerns grouped under this recurring concern are included. Select any concern, action or position to view the source wording.

  1. Essex

    AI-generated summary

    Lacey Carole Anne HEATH · Prevention of Future Deaths report

    This summary was generated using AI from the published report. Please read the original report for the complete account.

    Report summary

    Lacey Carole Anne HEATH died on 16 February 2025 after collapsing at home and suffering cardiac arrest en route to hospital. The death followed thrombosis and complete stenosis of her mechanical aortic valve in the context of sub-therapeutic anticoagulation. Concerns included difficulty maintaining therapeutic anticoagulation, lack of access to affordable at-home monitoring, absence of a funding application, insufficient medical review or haematology referral, and inadequate clinical records.

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    Source evidence

    How this individual concern was interpreted

    PFD Monitor created a concise, searchable interpretation from the report wording shown below.

    PFD Monitor interpretation

    Failure to provide medical review or haematology referral for prolonged non-therapeutic INR

    Wider context from the report

    “6. Ms Heath did not manage to achieve a therapeutic INR for a protracted period of time putting her at increased risk of developing complications and did have a medical review or a haematology referral. ”

    Source location

    Lacey Carole Anne HEATH · Prevention of Future Deaths report
    Page 4 · concerns

    Open source report

    Source evidence

    How this respondent action was interpreted

    PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

    PFD Monitor interpretation

    Implement a high-risk anticoagulation pathway with senior review criteria, INR monitoring, escalation thresholds, documentation requirements and governance audits.

    Verbatim wording from the response

    “We recognise the importance of clinically appropriate plans being in place for our patients. Therefore, we are implementing a high-risk anticoagulation pathway for patients with persistent sub-therapeutic INR, suspected warfarin resistance, complex anticoagulation requirements or repeated instability despite appropriate dose adjustment.”

    Source location

    Response from Mid & South Essex NHS Foundation Trust
    Page 1 · response
    Published 6 August 2026

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    Source evidence

    How this respondent action was interpreted

    PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

    PFD Monitor interpretation

    Complete a review of the anticoagulation service escalation process for complex patients under hospital care.

    Verbatim wording from the response

    “By the end of August 2026, we will have conducted a complete review of the anticoagulation service escalation process for complex patients under hospital care.”

    Source location

    Response from Mid & South Essex NHS Foundation Trust
    Page 2 · response
    Published 6 August 2026

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    Source evidence

    How this respondent action was interpreted

    PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

    PFD Monitor interpretation

    Introduce documented senior-clinician and, where appropriate, haematology review requirements, an updated operating procedure, staff communication and governance audits for complex anticoagulation cases.

    Verbatim wording from the response

    “We plan to introduce a documented requirement for complex cases including high INR readings, bleeding risk, recurrent instability or failed alternative regimes to be reviewed by a senior clinician and, where appropriate, haematology. This will establish a clear escalation route for complex anticoagulation patients.”

    Source location

    Response from Mid & South Essex NHS Foundation Trust
    Page 2 · response
    Published 6 August 2026

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    Source evidence

    How this respondent action was interpreted

    PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

    PFD Monitor interpretation

    Set referral and escalation triggers for prolonged poor INR control, missed appointments or persistent instability, supported by documented rationale, referral logging, record audits and governance review.

    Verbatim wording from the response

    “A defined trigger will be set for medical review and/or haematology referral when a patient INR remains outside therapeutic range for a prolonged period; when repeated appointments are not attended during a high-risk period; or when treatment instability persists despite appropriate intervention. This will include a requirement for documented clinical rationale where referral is not made.”

    Source location

    Response from Mid & South Essex NHS Foundation Trust
    Page 4 · response
    Published 6 August 2026

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    Source evidence

    How this respondent position was interpreted

    PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

    PFD Monitor interpretation

    Mid and South Essex NHS Foundation Trust is best placed to address the concern about escalation because it concerns specific practitioners’ practice.

    Verbatim wording from the response

    “Concern 3: Lack of escalation”

    Source location

    Response from NHS England
    Page 3 · response
    Published 6 August 2026

    Open published response
  2. Birmingham and Solihull

    AI-generated summary

    Tina Louise DOIG · Prevention of Future Deaths report

    This summary was generated using AI from the published report. Please read the original report for the complete account.

    Report summary

    Tina Louise Doig had myelodysplasia that progressed to acute myeloid leukaemia and underwent two stem cell transplants after the first failed. She developed sepsis, multiple organ failure and cardiac arrests, and died after becoming critically unwell. The report identified concern that an understaffed haematology department was working beyond capacity, and described failures in donor-recipient testing before the first transplant.

    Read the report on judiciary.uk

    Source evidence

    How this individual concern was interpreted

    PFD Monitor created a concise, searchable interpretation from the report wording shown below.

    PFD Monitor interpretation

    Insufficient haematology department staffing and capacity for comprehensive reviews

    Wider context from the report

    “1. The inquest heard evidence that the haematology department at the time of Mrs Doig’s stem cell transplant was understaffed and working beyond its capacity quite often leaving the team with very little time for comprehensive reviews. ████████ consultant haematologist at University Hospitals Birmingham NHS Foundation Trust confirmed at the inquest that the position remained the same today. This raises a concern that further deaths will occur and action is required. ”

    Source location

    Tina Louise DOIG · Prevention of Future Deaths report
    Page 3 · concerns

    Open source report

    Source evidence

    How this respondent action was interpreted

    PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

    PFD Monitor interpretation

    Increase transplant capacity by reallocating an existing consultant’s job plan to provide more transplant-dedicated time.

    Verbatim wording from the response

    “In order to provide an immediate increase in capacity, one of our existing transplant consultants has been re-job planned from 1st July 2025 to reduce their general haematology clinic commitments and increase transplant-dedicated time, increasing their capacity to manage new and post-transplant AML patients. In addition, our senior specialist registrar, who has been working in the myeloid/ transplant clinic and is due to receive their certificate of completion of training (CCT) in August, will enter a 6-month extended training period during which they will focus on increasing their specialty experience in myeloid disease and allogeneic stem cell transplantation. They are already beginning to work semi-independently with consultant supervision and are directly supporting transplant clinics. The extension to training has been agreed with NHSE WTEd (West Midlands Deanery).”

    Source location

    Response from University Hospitals Birmingham NHS Foundation Trust
    Page 3 · response
    Published 21 May 2025

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    Source evidence

    How this respondent action was interpreted

    PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

    PFD Monitor interpretation

    Extend the senior specialist registrar’s training for six months, focusing on myeloid disease and allogeneic transplantation while supporting transplant clinics under supervision.

    Verbatim wording from the response

    “In order to provide an immediate increase in capacity, one of our existing transplant consultants has been re-job planned from 1st July 2025 to reduce their general haematology clinic commitments and increase transplant-dedicated time, increasing their capacity to manage new and post-transplant AML patients. In addition, our senior specialist registrar, who has been working in the myeloid/ transplant clinic and is due to receive their certificate of completion of training (CCT) in August, will enter a 6-month extended training period during which they will focus on increasing their specialty experience in myeloid disease and allogeneic stem cell transplantation. They are already beginning to work semi-independently with consultant supervision and are directly supporting transplant clinics. The extension to training has been agreed with NHSE WTEd (West Midlands Deanery).”

    Source location

    Response from University Hospitals Birmingham NHS Foundation Trust
    Page 3 · response
    Published 21 May 2025

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    Source evidence

    How this respondent action was interpreted

    PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

    PFD Monitor interpretation

    Create and recruit an additional myeloid transplant consultant post.

    Verbatim wording from the response

    “Our medium-term strategy is to create two additional consultant posts in transplant medicine, for which funding has been identified. The first appointment will be a myeloid transplant consultant, and the aforementioned trainee would be well suited to apply for this post when it is advertised.”

    Source location

    Response from University Hospitals Birmingham NHS Foundation Trust
    Page 3 · response
    Published 21 May 2025

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    Source evidence

    How this respondent action was interpreted

    PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

    PFD Monitor interpretation

    Create a joint UHB–NHSBT consultant post covering transplant medicine, cellular therapies, laboratory oversight and cross-organisation communication.

    Verbatim wording from the response

    “The second post is a joint appointment with NHS Blood and Transplant (NHSBT). The post will have a commitment to work 50% for NHSBT Cell, Apheresis, and gene therapies (CAGT) team and will be part of the transplant and cellular therapy team at NHSBT. The other 50% of time will be spent working within the transplant and cellular therapy team at UHB, part of which will involve treatment of AML patients requiring stem cell transplants. Working across UHB and NHSBT will give the consultant oversight over the stem cell lab and investigations and work up of patients, providing an increase in the safety and monitoring of patients going through transplant. The appointee will ensure that coherent communication between NHSBT and UHB consultants is sustained, facilitating effective discussion and information sharing on treatment, stem cell products and investigations required in this complex area.”

    Source location

    Response from University Hospitals Birmingham NHS Foundation Trust
    Page 3 · response
    Published 21 May 2025

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    Source evidence

    How this respondent action was interpreted

    PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

    PFD Monitor interpretation

    Monitor recruitment to the new consultant posts and report progress through the Hospital Board.

    Verbatim wording from the response

    “The Hospital Medical Director at Queen Elizabeth Hospital will monitor the recruitment to these new posts and report progress to the Hospital Executive Director through the Hospital Board.”

    Source location

    Response from University Hospitals Birmingham NHS Foundation Trust
    Page 3 · response
    Published 21 May 2025

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    Source evidence

    How this respondent position was interpreted

    PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

    PFD Monitor interpretation

    Individual NHS trusts and other employers are responsible for ensuring sufficient staffing for safe care.

    Verbatim wording from the response

    “Individual NHS Trusts and other employers are responsible for ensuring that there are sufficient staff to provide safe care. I would expect NHS Trusts and other relevant organisations to review their staffing levels, including in non-patient facing roles, to ensure that they are appropriate in the wake of the death of Mrs Doig.”

    Source location

    Response from DHSC
    Page 1 · response
    Published 21 May 2025

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    Source evidence

    How this respondent position was interpreted

    PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

    PFD Monitor interpretation

    Regulation 18 already requires trusts to review staffing numbers and skills needed to provide safe care.

    Verbatim wording from the response

    “Trusts already have a duty through Regulation 18 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 to regularly review the number of staff and range of skills needed to safely meet the needs of people using their services.”

    Source location

    Response from DHSC
    Page 1 · response
    Published 21 May 2025

    Open published response
  3. Bedfordshire and Luton

    AI-generated summary

    Sonielia Laura Caya HOLMES · Prevention of Future Deaths report

    This summary was generated using AI from the published report. Please read the original report for the complete account.

    Report summary

    Sonielia Laura Caya HOLMES was admitted to Bedford Hospital on 17 April 2013 with confusion and seizures, later suffering a fall that caused a brain bleed. She died from multi-organ failure at 17:06 on 4 May 2013. The principal concerns were repeated failures to contact Haematology doctors and failures to respond to requests for advice and review, despite the use of known contact details.

    Read the report on judiciary.uk

    Source evidence

    How this individual concern was interpreted

    PFD Monitor created a concise, searchable interpretation from the report wording shown below.

    PFD Monitor interpretation

    Failure of the Haematology Department to remain contactable by attending doctors

    Wider context from the report

    “1. That on numerous occasions it proved impossible for the doctors attending Miss Holmes to contact the Haematology Department at the Hospital. This was despite the staff using all known contact details, including mobile phones and bleep numbers. 2. That the Haematologists working within the Hospital failed to respond to messages left for them to offer advice and to review Miss Holmes. 3. It was apparent from the evidence that Haematology is a vital service within the Hospital and any failure to respond to requests for assistance from other clinicians will put lives at risk. ”

    Source location

    Sonielia Laura Caya HOLMES · Prevention of Future Deaths report
    Page 2 · concerns

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    Source evidence

    How this individual concern was interpreted

    PFD Monitor created a concise, searchable interpretation from the report wording shown below.

    PFD Monitor interpretation

    Failure of Haematologists to respond to requests for advice and review

    Wider context from the report

    “1. That on numerous occasions it proved impossible for the doctors attending Miss Holmes to contact the Haematology Department at the Hospital. This was despite the staff using all known contact details, including mobile phones and bleep numbers. 2. That the Haematologists working within the Hospital failed to respond to messages left for them to offer advice and to review Miss Holmes. 3. It was apparent from the evidence that Haematology is a vital service within the Hospital and any failure to respond to requests for assistance from other clinicians will put lives at risk. ”

    Source location

    Sonielia Laura Caya HOLMES · Prevention of Future Deaths report
    Page 2 · concerns

    Open source report
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Data last updated 7 September 2026