First reported 24 Jun 2019•Latest report 23 Jun 2022
Definition
What this concern includes
Includes dedicated railway-station arrangements for responding to illness or injury and other immediate welfare emergencies, including station-specific response plans, staff procedures, public directions or announcements for obtaining help, emergency communication, coordination with responders and review or assurance of those arrangements.
Not included
Excludes general railway security, CCTV, track-access, suicide-prevention, passenger-supervision and platform-safety deficiencies unless they directly form part of responding to an illness, injury or immediate welfare emergency at the station.
Excludes generic public-event emergency arrangements where the asserted concern is not the operation of a railway-station emergency response.
Excludes ambulance, fire or police response failures occurring after the station has reliably initiated and coordinated the emergency response.
Excludes generic staff training, communication or documentation deficiencies unless they directly impair the railway-station emergency response arrangement.
Reports
2
Distinct published reports
Individual concerns
4
A report can raise multiple concerns
Date range
2019–2022
First to latest report issue date
Stated actions
2
Described in published responses
Reports over time
Reports over time
Reports about this concern issued each year.
* 2026 is projected from reports observed to 7 Sep 2026.
Most frequent recipients
Most frequent recipients
Reports about this concern sent to each recipient.
Addiscombe Road1
British Transport Police1
Department for Transport1
First MTR South Western Trains Limited1
Govia Thameslink Railway Limited1
Mr Davies’ family1
Office of Rail and Road1
Train operating company2
Ministerial department1
Residential care home1
Special police force1
Transport regulator1
Type not available1
Concerns and responses across reports
Only concerns grouped under this recurring concern are included. Select any concern, action or position to view the source wording.
Hampshire, Portsmouth and Southampton
Concerns raised1
Lack of public announcements directing people to obtain assistance
This report raised 3 other concerns. They are not shown here because they do not form part of this recurring concern.
Responses linked to these concerns
Each statement is shown once, even when linked to more than one concern.
Respondent positions A position is what a respondent says about the concern when they do not describe a specific action.1
Position
Existing automated security and welfare announcements, help points, emergency buttons and Samaritan posters are considered appropriate.
Stated by First MTR South Western Trains LimitedExisting arrangements considered sufficientThe respondent said that existing arrangements were sufficient, so no further action was needed.
North London
Concerns raised3
Lack of a station-specific plan for responding to illness or injury in station areas
Lack of a station-specific plan for responding to illness or injury in station areas
Lack of a station-specific plan for responding to illness or injury in station areas
Responses linked to these concerns
Each statement is shown once, even when linked to more than one concern.
Actions described in response An action is something a respondent says it has done, is doing, or plans to do in response to the concern raised.2
Action
Produce and issue the “Caring for our Customers” staff aide-mémoire for station managers and staff.
Stated by Govia Thameslink Railway LimitedStated completedThe respondent said that this action was complete when they made their response on 25 August 2019.
Action
Update Local Incident Response Plans to incorporate the aide-mémoire requirements and PAPI acronym.
Stated by Govia Thameslink Railway LimitedStated plannedThe respondent said that this action was planned when they made their response on 25 August 2019.
Respondent positions A position is what a respondent says about the concern when they do not describe a specific action.4
Position
Govia Thameslink Railway is responsible for managing and operating Mill Hill Broadway station as its station facility owner.
Stated by Department for TransportRedirects responsibilityThe respondent said that another organisation was responsible for deciding or taking action.
Position
The Department considers GTR’s measures sufficient to resolve the identified matters of concern.
Stated by Department for TransportNo action considered necessaryThe respondent said that no further action was needed.
Position
Existing safety management systems met minimum legal standards and were considered adequate to manage the relevant station risks.
Stated by Office of Rail and RoadExisting arrangements considered sufficientThe respondent said that existing arrangements were sufficient, so no further action was needed.
Position
The regulator cannot alter compliant duty-holder arrangements or take enforcement action where minimum legal standards are met.
Stated by Office of Rail and RoadOutside remitThe respondent said that this matter was outside its role or authority.
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Includes dedicated railway-station arrangements for responding to illness or injury and other immediate welfare emergencies, including station-specific response plans, staff procedures, public directions or announcements for obtaining help, emergency communication, coordination with responders and review or assurance of those arrangements.
