Recurring concern
Unreliable transfer of NHS 111 information to emergency departments
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Request correctionFirst reported 18 Apr 2017•Latest report 13 Jun 2025
What this concern includes
Includes failures in the dedicated process for transferring or making NHS 111 information and assessment outcomes available to Emergency Department clinicians, including delayed sharing, absent commissioning or access arrangements, unsuitable formats and failures that prevent relevant NHS 111 information from reaching the receiving Emergency Department.
Not included
- Excludes ambulance-service information transfer to ambulance crews or other responders where Emergency Department access to NHS 111 information is not the deficient process.
- Excludes generic NHS 111 call handling, triage or clinical-advice failures where transfer or access of information to Emergency Department clinicians is not the shared unsafe condition.
- Excludes Emergency Department assessment or treatment failures occurring after relevant NHS 111 information was reliably made available.
- Excludes generic electronic-record, commissioning or inter-agency communication deficiencies unless they directly impair NHS 111 information access by Emergency Department clinicians.
- Reports
- 2
- Individual concerns
- 3
- Date range
- 2017–2025
- Stated actions
- 2
Distinct published reports
A report can raise multiple concerns
First to latest report issue date
Described in published responses
Reports over time
Reports over time
Reports about this concern issued each year.
* 2026 is projected from reports observed to 7 Sep 2026.
Most frequent recipients
Most frequent recipients
Reports about this concern sent to each recipient.
Concerns and responses across reports
Only concerns grouped under this recurring concern are included. Select any concern, action or position to view the source wording.
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Concerns raised1
Failure to commission access to NHS 111 online assessment outcomes for Emergency Department clinicians
Responses linked to these concernsEach statement is shown once, even when linked to more than one concern.
Actions described in response An action is something a respondent says it has done, is doing, or plans to do in response to the concern raised.2
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Action
Adopt the Booking and Referral Standard in West Yorkshire to enable secure transfer of NHS 111 online assessment data to emergency departments.
Stated by NHS West Yorkshire Integrated Care Board -
Action
Work with national and local partners, including MYTT and NHS England, to facilitate interoperability and transfer of critical patient information.
Stated by NHS West Yorkshire Integrated Care Board
Respondent positions A position is what a respondent says about the concern when they do not describe a specific action.2
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Position
NHS England, not the Integrated Care Board, directly commissions NHS 111 Online services.
Stated by NHS West Yorkshire Integrated Care Board
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Position
Individual NHS trusts and their suppliers are responsible for adopting the Booking and Referral Standard.
Stated by NHS West Yorkshire Integrated Care Board
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Concerns raised2
Failure to provide NHS 111 information to ED departments in a user-friendly format
Delays in NHS 111 sharing information with emergency departments
This report raised 2 other concerns. They are not shown here because they do not form part of this recurring concern.
Responses linked to these concernsEach statement is shown once, even when linked to more than one concern.
No linked response statementsNo respondent-stated action or position is linked to these concerns in the published data.
Data last updated 7 September 2026