First reported 5 Nov 2014•Latest report 11 Jan 2023
Definition
What this concern includes
Includes failures in product-safety recall and remediation processes, including identifying affected products and users, preparing adequate recall notices, publicising recalls, reaching end users despite third-party purchase or installation, and providing or directing users to corrective or remedial programmes.
Not included
Excludes ordinary product warnings or labelling deficiencies where no recall, withdrawal or remedial-programme process is involved.
Excludes the substantive product defect or hazard where the recall and remediation process itself is not deficient.
Excludes failures specific to an appliance recall campaign when the assertion does not support the broader product-recall condition; retain appliance-specific recall issues under the existing narrower concern where applicable.
Excludes clinical, vehicle, medication or other named recall systems unless the assertion supports the same general product-safety recall and remediation process.
Reports
7
Distinct published reports
Individual concerns
9
A report can raise multiple concerns
Date range
2014–2023
First to latest report issue date
Stated actions
13
Described in published responses
Reports over time
Reports over time
Reports about this concern issued each year.
* 2026 is projected from reports observed to 7 Sep 2026.
Most frequent recipients
Most frequent recipients
Reports about this concern sent to each recipient.
Beko PLC2
British Standards Institution2
Chartered Trading Standards Institute2
Department for Business, Energy & Industrial Strategy2
Association of British Insurers1
BendPak Inc.1
British Healthcare Trades Association1
British Retail Consortium1
Department for Business, Innovation & Skills1
European Automobile Manufacturers’ Association1
Hotpoint UK Appliances Limited1
Institution of Fire Engineers1
International Organization of Motor Vehicle Manufacturers1
Liftmaster Limited1
London Borough of Wandsworth1
Private limited company4
Ministerial department3
Trade association3
Professional membership body2
Public limited company2
Standards body2
Company1
Fire professional body1
International transport body1
London borough council1
National fire and rescue body1
Product safety regulator1
Professional body1
Type not available1
Concerns and responses across reports
Only concerns grouped under this recurring concern are included. Select any concern, action or position to view the source wording.
West London
Concerns raised1
Failure to ensure replacement of grade 4.8 gear ring bolts in existing lifts
This report raised 15 other concerns. They are not shown here because they do not form part of this recurring concern.
Responses linked to these concerns
Each statement is shown once, even when linked to more than one concern.
No linked response statements
No respondent-stated action or position is linked to these concerns in the published data.
Inner West London
Concerns raised1
Delays in launching appliance repair or withdrawal campaigns
This report raised 12 other concerns. They are not shown here because they do not form part of this recurring concern.
Responses linked to these concerns
Each statement is shown once, even when linked to more than one concern.
Actions described in response An action is something a respondent says it has done, is doing, or plans to do in response to the concern raised.5
Action
Improve businesses’ product-recall processes through Office-led work.
Stated by Department for Business, Energy & Industrial StrategyStated in progressThe respondent said that this action was in progress when they made their response on 18 June 2018.
Action
Publish and implement the PAS 7100 Code of Practice for consumer product-safety recalls and corrective action.
Stated by Department for Business, Energy & Industrial StrategyStated completedThe respondent said that this action was complete when they made their response on 18 June 2018.
Action
Maintain lifecycle product-safety policies covering pre-market assessment, post-sale monitoring, incident investigation, risk assessment, hazard reporting and field corrective-action decisions.
Stated by Hotpoint UK Appliances LimitedStated completedThe respondent said that this action was complete when they made their response on 18 June 2018.
Action
Operate senior-leadership oversight through a designated Executive Safety Committee responsible for deciding whether potential product-safety risks require field corrective action.
Stated by Hotpoint UK Appliances LimitedStated completedThe respondent said that this action was complete when they made their response on 18 June 2018.
Action
Channel reported incidents through a dedicated UK team for consistent initial investigation and escalate safety-related cases for product-safety-engineer review.
Stated by Hotpoint UK Appliances LimitedStated completedThe respondent said that this action was complete when they made their response on 18 June 2018.
Respondent positions A position is what a respondent says about the concern when they do not describe a specific action.4
Position
Manufacturers are responsible for ensuring product safety and taking corrective action when safety issues are identified.
Stated by Department for Business, Energy & Industrial StrategyRedirects responsibilityThe respondent said that another organisation was responsible for deciding or taking action.
Position
Indesit responded promptly to the information available during the DWF Series 3 dishwasher safety campaign.
Stated by Hotpoint UK Appliances LimitedDisputes the concernThe respondent disagreed with part of the concern or the basis for it.
Position
The matter falls outside the organisation’s authority because it has no powers to intervene.
Stated by Chartered Trading Standards InstituteOutside remitThe respondent said that this matter was outside its role or authority.
Position
Responsibility for the matter rests with trading standards departments run by local authorities.
Stated by Chartered Trading Standards InstituteRedirects responsibilityThe respondent said that another organisation was responsible for deciding or taking action.
Bedfordshire and Luton
Concerns raised3
Lack of purchaser records for products purchased and fitted by professional electricians
Failure of product recalls to reach end users when products are purchased or fitted by third parties
Failure to require purchasers to provide suppliers or manufacturers with end-user details
This report raised 1 other concern. They are not shown here because they do not form part of this recurring concern.
Responses linked to these concerns
Each statement is shown once, even when linked to more than one concern.
Actions described in response An action is something a respondent says it has done, is doing, or plans to do in response to the concern raised.6
Action
Establish a product recalls and safety working group to identify improvements to recalls and product safety.
Stated by Department for Business, Energy & Industrial StrategyStated completedThe respondent said that this action was complete when they made their response on 5 October 2017.
Action
Take action to implement recommendations from the Working Group on Product Recalls and Safety.
Stated by Department for Business, Energy & Industrial StrategyStated in progressThe respondent said that this action was in progress when they made their response on 5 October 2017.
Action
Support development of a BSI code of practice on corrective action and product recalls.
Stated by Department for Business, Energy & Industrial StrategyStated in progressThe respondent said that this action was in progress when they made their response on 5 October 2017.
Action
Commission research into increasing the impact and effectiveness of product safety messages and recall responses.
Stated by Department for Business, Energy & Industrial StrategyStated completedThe respondent said that this action was complete when they made their response on 5 October 2017.
Action
Upgrade the Government recalls website to provide current recall information and enable direct contact about future appliance recalls.
Stated by Department for Business, Energy & Industrial StrategyStated completedThe respondent said that this action was complete when they made their response on 5 October 2017.
Action
Respond to the Working Group’s recommendations on improving recalls and reducing white-goods fires.
Stated by Department for Business, Energy & Industrial StrategyStated plannedThe respondent said that this action was planned when they made their response on 5 October 2017.
Respondent positions A position is what a respondent says about the concern when they do not describe a specific action.1
Position
Building Regulations matters are the responsibility of the Department for Communities and Local Government, which is conducting a review.
Stated by Department for Business, Energy & Industrial StrategyRedirects responsibilityThe respondent said that another organisation was responsible for deciding or taking action.
Manchester South
Concerns raised1
Failure to ensure recalled-product customers receive effective direct notification
This report raised 1 other concern. They are not shown here because they do not form part of this recurring concern.
Responses linked to these concerns
Each statement is shown once, even when linked to more than one concern.
No linked response statements
No respondent-stated action or position is linked to these concerns in the published data.
Essex
Concerns raised1
Shortcomings in product recall notices
Responses linked to these concerns
Each statement is shown once, even when linked to more than one concern.
No linked response statements
No respondent-stated action or position is linked to these concerns in the published data.
London (East)
Concerns raised1
Failure to undertake a nationally publicised safety recall campaign for end-users
This report raised 4 other concerns. They are not shown here because they do not form part of this recurring concern.
Responses linked to these concerns
Each statement is shown once, even when linked to more than one concern.
Actions described in response An action is something a respondent says it has done, is doing, or plans to do in response to the concern raised.2
Action
Reiterate to manufacturers the need for written dealer agreements covering recalls and field-safety work, and for using industry channels to raise awareness.
Stated by British Healthcare Trades AssociationStated plannedThe respondent said that this action was planned when they made their response on 23 March 2015.
Action
Conduct a national newspaper advertising campaign warning end users about the defect and requesting contact for remedial access.
Stated by Savaria Lifts (UK) LtdStated plannedThe respondent said that this action was planned when they made their response on 23 March 2015.
North London
Concerns raised1
Lack of second-hand market controls for recalled or safety-notice products
This report raised 9 other concerns. They are not shown here because they do not form part of this recurring concern.
Responses linked to these concerns
Each statement is shown once, even when linked to more than one concern.
No linked response statements
No respondent-stated action or position is linked to these concerns in the published data.
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Includes failures in product-safety recall and remediation processes, including identifying affected products and users, preparing adequate recall notices, publicising recalls, reaching end users despite third-party purchase or installation, and providing or directing users to corrective or remedial programmes.
