Recurring concern
Failure to maintain contact with vulnerable people after initial engagement
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Request correctionFirst reported 26 Sep 2013•Latest report 10 Jul 2024
What this concern includes
Includes failures of agency contact, follow-up or engagement arrangements that allow vulnerable people to become unreachable after an initial claim, visit, referral, shelter placement or other service contact, including where unstable accommodation or lack of contact details is a contributing circumstance.
Not included
- Excludes failures limited to clinical follow-up of patients who disengage from care where no broader vulnerable-person contact-maintenance concern is identified.
- Excludes generic inter-agency communication or information-sharing deficiencies where maintaining contact with the person is not the unsafe condition.
- Excludes ordinary difficulty contacting a person where no safety, support-access or agency-follow-up risk is identified.
- Excludes failures concerning contact with professionals, families or agencies when the vulnerable person’s own continuing accessibility is not at issue.
- Reports
- 7
- Individual concerns
- 7
- Date range
- 2013–2024
- Stated actions
- 5
Distinct published reports
A report can raise multiple concerns
First to latest report issue date
Described in published responses
Reports over time
Reports over time
Reports about this concern issued each year.
* 2026 is projected from reports observed to 7 Sep 2026.
Most frequent recipients
Most frequent recipients
Reports about this concern sent to each recipient.
Concerns and responses across reports
Only concerns grouped under this recurring concern are included. Select any concern, action or position to view the source wording.
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Concerns raised1
Failure to maintain contact with vulnerable students during unresolved academic situations
This report raised 7 other concerns. They are not shown here because they do not form part of this recurring concern.
Responses linked to these concernsEach statement is shown once, even when linked to more than one concern.
Actions described in response An action is something a respondent says it has done, is doing, or plans to do in response to the concern raised.3
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Action
Provide every Master’s by Research student with two academic points of contact and monthly meetings throughout the programme.
Stated by University of Reading -
Action
Flag vulnerable students discussing withdrawal or suspension to relevant Student Support Centres and Student Wellbeing Services teams.
Stated by University of Reading -
Action
Assign SDATs responsibility for ensuring Master’s by Research student-support processes are completed.
Stated by University of Reading
Respondent positions A position is what a respondent says about the concern when they do not describe a specific action.2
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Position
The organisation lacks regulatory authority to mandate specific mental-health actions by member universities.
Stated by Universities UK
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Position
Individual universities are responsible for their own governance, procedures and decisions on specific mental-health actions.
Stated by Universities UK
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Concerns raised1
Failure of public service contact arrangements for people without a stable address
This report raised 6 other concerns. They are not shown here because they do not form part of this recurring concern.
Responses linked to these concernsEach statement is shown once, even when linked to more than one concern.
Actions described in response An action is something a respondent says it has done, is doing, or plans to do in response to the concern raised.2
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Action
Continue supporting night shelters through training resources, high-quality accommodation requirements and specialist outreach roles funded through the Rough Sleeping Initiative.
Stated by Ministry of Housing, Communities and Local Government -
Action
Support NICE guidance improving access to coordinated, multidisciplinary health and social care for people experiencing homelessness.
Stated by Department of Health and Social Care
Respondent positions A position is what a respondent says about the concern when they do not describe a specific action.1
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Position
Health-related concerns are led by DHSC, with DHSC and Manchester Integrated Care Board providing a separate, more detailed response.
Stated by Ministry of Housing, Communities and Local Government
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Concerns raised1
Loss of agency visibility of vulnerable people after initial contact
This report raised 2 other concerns. They are not shown here because they do not form part of this recurring concern.
Responses linked to these concernsEach statement is shown once, even when linked to more than one concern.
Respondent positions A position is what a respondent says about the concern when they do not describe a specific action.1
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Position
Established GP registration processes, assessment, referrals and follow-up were considered appropriate for managing the patient’s long-term conditions.
Stated by Department of Health and Social Care
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Concerns raised1
Failure to maintain accurate telephone contact details to support appropriate action after call handling
This report raised 2 other concerns. They are not shown here because they do not form part of this recurring concern.
Responses linked to these concernsEach statement is shown once, even when linked to more than one concern.
No linked response statementsNo respondent-stated action or position is linked to these concerns in the published data.
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Concerns raised1
Failure to put in place contact arrangements for patients discharged home at moderate to high risk of self-harm or suicide
This report raised 1 other concern. They are not shown here because they do not form part of this recurring concern.
Responses linked to these concernsEach statement is shown once, even when linked to more than one concern.
No linked response statementsNo respondent-stated action or position is linked to these concerns in the published data.
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Concerns raised1
Failure to ensure reliable communication pathways for follow-up
This report raised 5 other concerns. They are not shown here because they do not form part of this recurring concern.
Responses linked to these concernsEach statement is shown once, even when linked to more than one concern.
Respondent positions A position is what a respondent says about the concern when they do not describe a specific action.2
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Position
Follow-up was attempted using the patient’s recorded telephone number and messages through A&E, rather than wholly failing through absent communication pathways.
Stated by South London and Maudsley NHS Foundation Trust
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Position
Further contact was constrained because the patient remained homeless and his sole recorded telephone number became unobtainable.
Stated by South London and Maudsley NHS Foundation Trust
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Concerns raised1
Failure to maintain follow-up contact and home visits after service withdrawal or missed review
This report raised 6 other concerns. They are not shown here because they do not form part of this recurring concern.
Responses linked to these concernsEach statement is shown once, even when linked to more than one concern.
No linked response statementsNo respondent-stated action or position is linked to these concerns in the published data.
Data last updated 7 September 2026